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Pengaruh Keterikatan Kerja, Komitmen Organisasi Dan Perilaku Inovatif Terhadap Kinerja Pegawai Pada Pegawai Puskesmas Wilayah Utara Kota Surabaya
Get PDFThis study aims to examine the effect of work engagement, organizational commitment, and innovative behavior on employee performance at the Public Health Centre in the North Surabaya area. This study employs a quantitative approach, collecting data through questionnaires. The research sample consisted of 186 Public Health Centre employees in the North Surabaya area who had worked as health workers for at least one year and were working at the Surabaya Health Center in the North Region at the time of the study, who were selected by purposive sampling. Data were analyzed using Structural Equation Modelling (SEM) techniques with Partial Least Square (PLS). The results showed that work engagement, organizational commitment, and innovative behavior have a significant positive effect on employee performance. This study suggests that the Public Health Centre design a strategic program to improve work engagement and organizational commitment by creating a conducive work environment, forming a solid work team, and creating an environment that supports innovative behavior to improve the performance of Public Health Centre employees. The findings provide practical implications that increasing work engagement and organizational commitment, as well as creating an environment that supports innovative behavior, will automatically improve the performance of public health service employees.
Keywords: Work Engagement, organizational commitment, innovative behavior, employee performanc
Pengaruh Kualitas Produk, Kualitas Layanan Online , Dan Persepsi Harga Terhadap Niat Beli Ulang Produk Erigo
Get PDFABSTRACT
Based on the research that has been done, the purpose of this study is to determine the effect of product quality, online service quality, and price perception on repurchase intention of erigo products. This study uses a quantitative approach which is carried out by distributing questionnaires to respondents. Respondents are determined using purposive sampling. Data processing techniques use SEM-PLS with smart –pls 4.0 and descriptive analysis using Microsoft Excel. The results of the study indicate that product quality and online service quality have a significant effect on repurchase intention, while price perception does not have a significant effect on repurchase intention.
Keywords: product quality, online service quality, price perceptio
Implementasi Penentuan Harga Pokok Produksi dalam Menetapkan Harga Jual Pada UMKM Dapoer Amerta di Kelurahan Babat Kabupaten Lamongan
Get PDFDetermination of the cost of goods manufactured is essential for UMKM to set appropriate selling prices, thereby enabling them to compete in the market while achieving optimal profits. The full costing method is applied because it calculates all elements of production costs, both fixed and variable, comprehensively. This study employs a descriptive qualitative approach with data collection techniques consisting of interviews, observation, and documentation. The data obtained were analyzed using the steps of calculating the cost of goods manufactured with the full costing method, including the accumulation of raw material costs, direct labor costs, and factory overhead costs. This research aims to determine the cost of goods manufactured for black pepper beef products, to identify the costs involved in the production process, and to establish an accurate selling price for offering to consumers. The object of this study is UMKM Dapoer Amerta, located in Babat Subdistrict, Lamongan Regency. In determining the cost of goods manufactured, UMKM Dapoer Amerta only estimated the expenses incurred without making detailed calculations for each cost component. The results of the study show that the application of the full costing method at UMKM Dapoer Amerta indicates that producing 50 black pepper beef products requires a total production cost of IDR 1.927.867. Therefore, the cost of goods manufactured per unit is IDR 38.557,34. With a desired profit margin of 30%, the selling price is set at IDR 46.268,81.
Keywords: Determination Of The Cost Of Production, Determining Of The Selling Price, UMKM Dapoer Amert
Analisis Kepuasan Pengguna Terhadap Aplikasi Nusafood Pada SMA NU 1 Gresik Menggunakan Metode Technology Acceptance Model (TAM)
Get PDFCanteen is a facility that provides food and beverages on a limited scale, typically located within institutional environments such as schools, universities, offices, or other workplaces. Over time, innovations have emerged to create integrated canteen services, commonly known as e-canteens. SMA NU 1 Gresik is a senior high school that has adopted e-canteen technology named Nusafood. With the Nusafood application in place, an evaluation is needed to assess the quality of the application. One of the most important factors in improving the quality of the Nusafood application is measuring user satisfaction, as user satisfaction reflects users' evaluations of the services they experience. This study aims to determine user satisfaction with the Nusafood application using the Technology Acceptance Model (TAM) method, incorporating the main variables in TAM. This study uses the Technology Acceptance Model (TAM) with five variables: Perceived Usefulness (PU), Perceived Ease of Use (PEU), Attitude Toward Using (ATU), Behavioral Intention to Use (BIU), and Actual Usage (AU). The study is quantitative in nature, as the data collected consists of questionnaires from 282 Nusafood users. Data analysis was conducted using SmartPLS with the PLS-SEM method. The results of this study indicate that all six hypotheses tested can be accepted, as each variable correlation is positive and significant
REPOSITIONING PRODUK GARAM DAUN SALAM MELALUI REDESAIN KEMASAN RAMAH LINGKUNGAN BERBASIS BLUE ECONOMY
Get PDFGaram merupakan salah satu kebutuhan dasar yang esensial bagi kesehatan
manusia dan kehidupan sehari-hari. Garam beryodium, seperti Garam Daun Salam
yang diproduksi oleh PT Espe Kristal Bahari, berperan penting dalam mendukung
pertumbuhan dan kecerdasan. Namun, perusahaan menghadapi tantangan dalam
memperkuat citra mereknya akibat persaingan pasar yang ketat di Jawa Timur dan
adanya dua jenis kemasan yang menimbulkan kebingungan konsumen. Penelitian
ini membahas strategi reposisi Garam Daun Salam melalui pendekatan desain
komunikasi visual, khususnya desain ulang kemasan yang berbasis pada prinsip
ramah lingkungan dan konsep ekonomi biru. Reposisi merek ini bertujuan untuk
memperluas jangkauan pasar dengan menyasar segmen kelas menengah ke atas,
terutama konsumen muda yang semakin peduli terhadap isu keberlanjutan. Metode
yang digunakan adalah analisis deskriptif melalui tinjauan pustaka dan studi data
penjualan, yang kemudian diintegrasikan ke dalam pengembangan strategi visual
branding. Hasil yang diharapkan dari upaya reposisi ini adalah terciptanya citra
merek yang lebih modern, berkelanjutan, dan relevan bagi anak muda, sekaligus
meningkatkan kesadaran merek dan daya saing di pasar. Dengan demikian, Garam
Daun Salam tidak hanya diposisikan sebagai kebutuhan dasar konsumen, tetapi juga
sebagai produk yang memberikan nilai tambah dengan berkontribusi pada
keberlanjutan lingkungan laut melalui kemasan ramah lingkungan.
Kata Kunci: Reposisi, Pengemasan, Ekonomi Biru, PT Kristal Bahar
Faktor-Faktor yang Memengaruhi Minat Penggunaan Teknologi Pembayaran Digital pada Mahasiswa Akuntansi yang Berwirausaha di Surabaya
Get PDFThe rapid development of digital payment technology has driven changes in transaction behavior, especially among accounting students who run businesses. This study aims to determine the effect of perceived usefulness, perceived ease of use, trust, and financial literacy on the interest in using digital payment technology among entrepreneurial accounting students in Surabaya. This study uses a quantitative approach with a questionnaire. The research sample consisted of 114 accounting students in Surabaya who own businesses. The sampling technique used was purposive sampling and analyzed using SPSS 25 software. The results of this study found that perceived usefulness and perceived ease of use had a positive and significant effect on the interest in using digital payment technology. Meanwhile, trust and financial literacy did not have a significant effect on the interest in using digital payment technology. The implications of this study indicate that accounting students who are entrepreneurs are more interested in using digital payment technology because of its usefulness and ease of use, so that related parties can improve digital payment technology services to support ease of transactions and business financial recording
Analisis Hubungan Antara Kualitas Layanan, Kepuasan Pasien, Kepercayaan Pasien, dan Loyalitas Pasien di Puskesmas Sawah Pulo
Get PDFThis study aims to empirically examine the influence of service quality on patient loyalty, with patient satisfaction and patient trust acting as mediating variables. The research was conducted at Sawah Pulo Health Centre in Surabaya, Indonesia. A total of 224 respondents participated in this study through purposive sampling. The data were collected using a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that service quality significantly influences patient satisfaction and trust. Furthermore, trust emerged as the strongest predictor of loyalty, and both satisfaction and trust mediate the relationship between service quality and loyalty. These findings imply that enhancing service quality, alongside building patient satisfaction and trust, is essential for fostering long-term patient loyalty in primary healthcare settings.
Keywords: Patient Loyalty, Patient Satisfaction, Patient Trust, Service Quality, Primary Healthcare
Pengaruh Gaya Kepemimpinan, Lingkungan Kerja Terhadap Kinerja Pegawai Dinas Perumahan Rakyat, Kawasan Permukiman Serta Pertanahan Dengan Motivasi Kerja Sebagai Mediasi
Get PDFThis research is motivated by the importance of improving the performance of
public sector employees, especially in the government bureaucracy, which is
influenced by various organizational factors such as leadership style, work
environment, and work motivation. The purpose of this study is to analyze the
direct effect of leadership style and work environment on employee performance.
Also analyze the indirect effect of leadership style and work environment on
employee performance through work motivation as mediation. This research is
quantitative research with sampling techniques using total sampling which means
that each member of the population has the same opportunity to be selected as a
sample. Respondents in this study were 200 employees of the Public Housing and
Settlement Area and Land Office of Surabaya City. The study used the Structural
Equation Modeling Partial Least Square (SEM-PLS) method with the help of the
WarpPLS 8.0 application. The results showed that leadership style has a
significant positive effect on performance, work environment has a significant
positive effect on performance, work motivation has a significant positive effect on
performance, leadership style has a significant positive effect on work motivation,
work environment has a significant positive effect on work motivation, work
motivation significantly mediates the effect of leadership style and employee
performance, work motivation significantly mediates the effect of work
environment and performance.
Keywords: leadership style, work environment, employee performance, work
motivation, governance
Pengaruh Layanan, Promosi dan Lokasi Puskesmas Terhadap Kepuasan dan Loyalitas Pasien Poli Gigi di Puskesmas Perak Timur
Get PDFService the quality of care encompasses various aspects such as the professionalism of the medical staff, the speed of service delivery, the friendliness of the staff, and the comfort of the facilities provided to patients. If patients feel well-treated and receive adequate care, their satisfaction will increase significantly. Furthermore, appropriate promotions such as dental health education, free consultations, and the use of social media to provide information about service schedules can attract public attention and strengthen the community's positive image. The strategic and easily accessible location of the Perak Timur Community Health Center is also a supporting factor that accelerates patients' decisions to visit and use the Dental Clinic services regularly. Easy transportation access and its proximity to residential areas make location a crucial factor in maintaining patient loyalty. The combination of quality service, effective promotion, and a supportive location will create overall satisfaction, which impacts patients' desire to remain loyal to the service
Keywords: location, loyal, promotion, service
Pengaruh Motivasi Kerja Dan Budaya Organisasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Karyawan Di PT. Bank Pembangunan Daerah Jawa Timur, Tbk. Cabang Kediri
Get PDFThis study aims to analyze the significance of the influence of work motivation
and organizational culture on employee performance where customer satisfaction
is an intervening variable on employees at PT Bank Pembangunan Daerah Jawa
Timur Tbk Kediri Branch. The method used in this study is a quantitative
approach. In this study, sampling was carried out implementing a non-probability
sampling method by applying a purposive sampling technique. The population in
this study was all employees of Bank Jatim Kediri Branch totaling 246 people.
While the number of samples used in this study based on the Slovin formula
obtained 148 respondents. For data analysis techniques using the Partial Least
Square (PLS) test tool. The results of the study indicate that work motivation has
a positive and significant influence on job satisfaction, organizational culture has
a positive and significant influence on job satisfaction, work motivation has a
positive and significant influence on employee performance, organizational
culture has a positive and significant influence on employee performance, job
satisfaction has a positive and significant influence on employee performance,
and job satisfaction is not able to act as a mediator between work motivation on
employee performance or between organizational culture on employee
performance.
Keywords : Work Motivation, Organizational Culture, Job Satisfaction, and
Employee Performanc