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Pengaruh Disiplin Kerja dan Kepuasan Kerja Terhadap Kinerja Pegawai dengan Work Engagement sebagai Variabel Mediasi di Puskesmas Kecamatan Sukomanunggal
Get PDFThis study aims to analyze the influence of work discipline and job satisfaction on employee performance, and examine the role of work engagement as a mediating variable at the Sukomanunggal Community Health Center in Surabaya City. The decline in employee performance during the 2022–2024 period raises the urgency to identify factors that influence employee productivity. This study used a quantitative approach with the Partial Least Square (PLS)-based Structural Equation Modeling (SEM) method. Data were collected through questionnaires from the entire employee population at both community health centers. The results showed that work discipline and job satisfaction had a positive and significant effect on employee work engagement and performance. In addition, work engagement was shown to significantly mediate the relationship between work discipline and job satisfaction on employee performance. These findings emphasize the importance of creating a work environment that supports employee emotional, physical, and cognitive engagement to improve health service performance at the community health center level.
Keywords : Work Discipline, Job Satisfaction, Work Engagement, Employee Performance, Community Health Cente
Pengaruh Variabel Internal Terhadap Profitabilitas Bank Dengan Bi Rate Sebagai Variabel Moderasi
Get PDFThis study investigates the impact of internal factors on the profitability of conventional banks in Indonesia, with the Bank Indonesia policy rate (BI Rate) as a moderating variable. Profitability is measured using Return on Assets (ROA), while internal factors include credit risk (Non-Performing Loans/NPL), operational inefficiency (BOPO), lending activity (Loan to Deposit Ratio/LDR and Loan to Asset Ratio/LAR), and bank size (SIZE). Using a quantitative explanatory approach, the research analyzes secondary panel data from seven KBMI 3 conventional banks listed on the Indonesia Stock Exchange during 2019–2023. Data were sourced from the Financial Services Authority (OJK), Bank Indonesia, and Statistics Indonesia (BPS), and analyzed with multiple regression, both with and without moderation.
The findings indicate that credit risk and operational inefficiency negatively affect profitability, while lending activity has a positive effect. Bank size has a negative impact, highlighting the importance of cost control and effective risk management during asset expansion. The BI Rate does not significantly moderate the relationship between NPL and ROA, suggesting that internal factors, particularly credit risk management and operational efficiency, play a more dominant role in determining bank profitability.
This study underscores the importance of strong internal management practices over monetary policy in sustaining bank profitability, offering practical implications for managers, investors, and regulators.
Keywords: Bank profitability, ROA, NPL, BOPO, LDR, LAR, Bank size, BI Rat
Pengaruh Literasi Digital, Keahlian Akuntansi, dan Pengalaman Magang Terhadap Kesiapan Kerja Mahasiswa Akuntansi
Get PDFThe growth of digital technology, such as automation, artificial intelligence, and data analytics, has significantly changed the way accountants work. The purpose of this study is to analyze the influence of digital literacy, accounting skills, and internship experience on the job readiness of accounting students at universities in East Surabaya. This study uses a quantitative method with a questionnaire. The sampling technique used was purposive sampling and analyzed using SmartPLS software. This study used two main data analysis approaches, namely descriptive analysis and Structural Equation Modeling (SEM). The results of this study indicate that the variables of digital literacy, accounting expertise, and internship experience have a significant and positive effect on the job readiness of accounting students. The implications of this study indicate that digital literacy, accounting skills, and internship experience are important factors that need to be considered in preparing accounting students for the world of work. Therefore, educational institutions should strengthen their curricula by integrating digital technology, accounting practices, and internship programs so that graduates are highly competitive
Pengaruh Service Quality, Perceived Value, Dan Service Innovation Terhadap Customer Satisfaction Nasabah Bank BCA Di Kota Surabaya
Get PDFIn the midst of increasingly fierce competition, innovation in service quality within the banking
sector has become essential to enhance customer satisfaction and maintain competitiveness
with other banks. Banks that can adapt to customer needs by implementing the latest
innovations tend to gain a competitive advantage. This study aims to analyze the impact of
service quality, perceived value, and service innovation on the customer satisfaction of BCA
Bank customers in Surabaya. The research adopts a quantitative approach with a non�probability sampling method, specifically judgment sampling. The respondents in this study
are BCA Bank customers who meet specific criteria: being at least 17 years old, having been
a customer for at least one year, holding a BCA savings account, and having used BCA's
banking services at least once in the past three months. The research sample consists of 339
respondents, with data collected through questionnaires. This study employs Structural
Equation Modeling (SEM) using Partial Least Square (PLS) and is analyzed through
SmartPLS version 4. The findings indicate that service quality, perceived value, and service
innovation have a positive and significant effect on customer satisfaction
Pengaruh Kualitas Produk, Kepercayaan Konsumen, Dan Kepuasan Konsumen Terhadap Niat Membeli Kembali (Studi Pada Tomoro Coffee Surabaya)
Get PDFThis study examines the relationship between product quality, consumer trust, and consumer satisfaction on repurchase intentions (study at Tomoro Coffee Surabaya). The research methodology used is quantitative research through a consumer survey approach. The sampling technique used was purposive sampling. Data collection is done by survey method through google form filled in by respondents. The research sample used 155 consumer respondents of Tomoro Coffee products. This study uses statistical analysis testing for hypothesis testing with PLS-SEM (Partial Least Square Structural Equation Modeling) software and WarpPLS 7.0. The findings of this study confirm that consumer trust and consumer satisfaction have a significant effect on repurchase intentions. However, product quality does not have a significant effect on repurchase intentions in Tomoro Coffee consumers, this can occur because there are other factors that play a greater role in repurchase decisions, such as price, location convenience, customer experience, or promotional strategies implemented by Tomoro Coffee. In addition, to gain a better understanding of changes in consumer behavior over time, it is recommended that future research use a logitudinal design. A mixed-method approach can also be applied to collect quantitative and qualitative data simultaneously, so as to provide deeper insights into the factors that influence repurchase intentions.
Keywords: Product Quality, Consumer Trust, Consumer Satisfaction, Repurchase Intentio
Rancang Bangun Sistem Informasi Manajemen Kas Masjid Dengan Metode Waterfall
Get PDFThe development of information technology has encouraged many agencies, organizations and places of worship such as mosques to implement Web-based information systems. The Darussalam Mosque faces various challenges in financial management which is carried out traditionally and manually, including cash recording, financial reporting and data recaps which take a lot of time. The existing system is not well integrated, and financial data management is often invalid. The research aims to design and build a Website-based Darussalam Mosque Cash Management Information System to simplify financial data management and increase transparency. The system approach method used is the Waterfall method, with stages of needs analysis, system design, implementation and testing. System design is carried out using an object-based model with UML (Unified Modeling Language), including use case diagrams, class diagrams and sequence diagrams. System testing was carried out using the Black Box and System Usability Scale (SUS) testing methods. The Black Box test results show that the application functions well, including the input, data output, transaction recording and financial report creation features. Meanwhile, SUS testing resulted in an average score of 74.4, indicating that the system is easy to use and has a user-friendly interface. With this system, it is hoped that it will simplify financial management and increase transparency for mosque administrators and congregation
Determinan Pemilihan Karir Mahasiswa Akuntansi Sebagai Konsultan Pajak Dengan Moderasi Self Efficacy
Get PDFTujuan dari penelitian ini adalah untuk mengetahui pengaruh pertimbangan pasar kerja, pengetahuan perpajakan dan penghargaan finansial terhadap pemilihan karir sebagai konsultan dan apakah self efficacy mampu memoderasi pengaruh pertimbangan pasar kerja, pengetahuan perpajakan dan penghargaan finansial terhadap pemilihan karir sebagai konsultan pajak. Pemilihan karir konsultan pajak sebagai variabel dependen, sedangkan variabel independennya meliputi pertimbangan pasar kerja, pengetahuan perpajakan dan penghargaan finansial. Variabel moderasi yang digunakan adalah self efficacy. Sampel penelitian ini adalah mahasiswa akuntansi Universitas Perbanas Hayam Wuruk angkatan 2021 dan Universitas Trunojoyo Madura angkatan 2021. Teknik analisis data yang digunakan adalah SmartPLS 4.0. Hasil penelitian ini menunjukkan bahwa pertimbangan pasar kerja, pengetahuan perpajakan dan penghargaan finansial berpengaruh terhadap minat berkarir sebagai konsultan pajak. Self efficacy dapat memoderasi dengan cara memperlemah pertimbangan pasar kerja terhadap minat berkarir sebagai konsultan pajak, self efficacy dapat memoderasi pengetahuan perpajakan terhadap minat berkarir sebagai konsultan pajak dan self efficacy tidak dapat memoderasi penghargaan finansial terhadap minat berkarir sebagai konsultan pajak pada mahasiswa akuntansi Universitas Perbanas Hayam Wuruk angkatan 2021 dan Universitas Trunojoyo Madura angkatan 2021
Pengaruh Literasi Keuangan, Transformasi Digital, Pengalaman Usaha Terhadap Kinerja Bisnis Umkm Di Jawa Timur
Get PDFThis research aims to analyzes the role of financial literacy, business experience on the performance of East Java MSMEs in the Digital Transformation Era. This quantitative research employed a survey questionnaire as the primary data collection method, complemented by in-depth interviews for model verification. The questionnaire, adapted from previous studies, measured business performance, financial literacy, digital transformation, and business experience. Purposive and cluster sampling were used to select MSMEs in the East Java metropolitan area. Purposive sampling focused on businesses relevant to the research objectives, while cluster sampling divided the population into regions. The results of construct validity and reliability testing indicate that the research instruments used in this study are reliable. The findings are consistent with previous studies that highlight the importance of financial literacy, digital transformation, and business experience in improving MSME performance. The results of this study have significant implications for the development of policies and programs that support the growth of MSMEs. However, it should be kept in mind that generalization of the findings of this study needs to be done with caution given the limitations of the sample used. Further research with a broader scope may strengthen these findings
Pengaruh Inflasi, Suku Bunga, Nilai Tukar Rupiah dan Ukuran Perusahaan terhadap Return Saham pada Perusahaan Manufaktur yang terdaftar di Bursa Efek Indonesia
Get PDFThis study aims to examine the effect of inflation, interest rates, exchange rates and firm size on stock returns in manufacturing companies listed on the Indonesia Stock Exchange (IDX). The sample consists of 56 companies over a five-year observation period. The sampling technique used is purposive sampling and data analysis is conducted using multiple linear regression with the IBM SPSS Statistic 25 for Windows test tool. This research adopts a quantitative approach. The data used is secondary data obtained from financial reports and relevant economic indicators of companies listed on the IDX for the 2019–2023 period. The results show that simultaneously, inflation, interest rates, exchange rates, and firm size significantly affect stock returns. Partially, inflation and interest rates have significant negative effect on stock returns, while exchange rates and firm size have no effect on stock returns.
Keywords : Inflation, Interest Rates, Exchange Rates,Firm Size and Stock Return
Pengaruh Risiko Likuiditas, Risiko Kredit, Risiko Pasar, Dan Risiko Operasional Terhadap Profitabilitas Pada Bank Umum Swasta Nasional Devisa Konvensional Go Publik
Get PDFIn this study, the objective is to determine the significance of the influence of LDR, IPR, LAR, NPL, APB, IRR, PDN, BOPO and FBIR simultaneously on ROA in Conventional National Private Commercial Banks Go Public. The research sample is secondary data taken from the financial statements of Conventional National Private Commercial Banks Go Public. The research period starts from the first quarter of 2019 to the fourth quarter of 2023. The data analysis techniques used are descriptive analysis and linear regression, as well as the F test and t test. The results of the study indicate that LDR, IPR, LAR, NPL, APB, IRR, PDN, BOPO and FBIR simultaneously have a significant effect on ROA in Conventional National Private Commercial Banks Go Public. Partially, LDR, IPR, LAR, and NPL have an insignificant negative effect on ROA. Meanwhile, APB, IRR, and FBIR have an insignificant positive effect on ROA. PDN shows a significant positive influence on ROA, while BOPO has a significant negative influence on ROA in Conventional National Private Commercial Banks Go Public