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    Reaction of Croats to the sudden influx of workers from Asian countries

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    Ovaj diplomski rad istražuje uzroke koji su doveli Republiku Hrvatsku do potrebe za uvozom radne snage iz azijskih zemalja poput Nepala, Indije i Filipina. Analizirana su radna mjesta koja ti isti radnici popunjavaju u hrvatskom gospodarstvu, kao i zakonska regulativa koja ih prati u radu i boravku. Također, istraženi su faktori koji potiču ljude iz tih zemalja na preseljenje u Hrvatsku. U dodatku, u petom i šestom poglavlju prikazane su razlike i sličnosti u kulturama, običajima i povijesti Hrvatske te zemalja poput Nepala, Indije i Filipina. Analizirane su i medijske objave triju najčitanijih portala u Hrvatskoj, uključujući primjere vijesti koje su prenesene o iskustvima azijskih radnika u Hrvatskoj. Na kraju, provedena je anketa na uzorku od 400 ispitanika koja je usporedila percepciju Hrvata koji su iselili u zemlje Zapadne Europe u potrazi za boljim životnim uvjetima s percepcijom radnika koji su stranci iz azijskih zemalja u Hrvatskoj.This master's thesis explores the reasons that have led the Republic of Croatia to the need for importing labor from Asian countries such as Nepal, India, and the Philippines. The job positions filled by these workers in the Croatian economy have been analyzed, along with the legal regulations accompanying their work and residence. Furthermore, the factors motivating people from these countries to relocate to Croatia have been investigated. Additionally, in chapters five and six, the differences and similarities in the cultures, customs, and histories of Croatia and countries like Nepal, India, and the Philippines are presented. Media coverage from three of the most-read portals in Croatia has been analyzed, including examples of news stories related to the experiences of Asian workers in Croatia. Finally, a survey was conducted with a sample of 400 respondents, comparing the perception of Croatians who have emigrated to Western European countries in search of better living conditions with the perception of foreign workers from Asian countries in Croatia

    The Role of Content Marketing in Digital Environment

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    Ovaj rad bavi se istraživanjem uloge marketinga sadržaja na Instagramu, jednoj od najpopularnijih društvenih mreža današnjice. U uvjetima sveopće digitalizacije, tradicionalni marketinški kanali ustupaju mjesto novim digitalnim platformama koje omogućuju neposredniju interakciju s korisnicima. Rad analizira povijesni razvoj digitalnog marketinga, različite oblike i tehnike koje su se razvile, te se fokusira na Instagram kao ključnu platformu za promociju sadržaja. Empirijsko istraživanje provedeno među korisnicima Instagrama nastoji odgovoriti na pitanje kako marketinški sadržaj utječe na angažman publike te koji su ključni faktori uspjeha marketinških strategija na ovoj mreži. Analizom kvalitete vizualnog sadržaja, učestalosti objava,, korištenja hashtagova i interakcije s pratiteljima, rad pruža preporuke za optimizaciju marketinških aktivnosti na Instagramu, kako bi se postigao veći utjecaj na ciljanu publiku.This paper explores the role of content marketing on Instagram, one of the most popular social networks today. In the context of widespread digitalization, traditional marketing channels are giving way to new digital platforms that enable more direct interaction with users. The paper analyzes the historical development of digital marketing, the various forms and techniques that have evolved, and focuses on Instagram as a key platform for content promotion. The empirical research conducted among Instagram users aims to answer the question of how content marketing impacts audience engagement and what the key factors are for successful marketing strategies on this network. By analyzing the quality of visual content, the frequency of posts, the use of hashtags, and interaction with followers, the paper provides recommendations for optimizing marketing activities on Instagram to achieve a greater impact on the target audience

    Empathy in Business Communication

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    Poslovna komunikacija jedan je od najvažnijih dijelova poslovanja jer uvelike određuje njegov smjer i uspješnost. Postoje različiti oblici poslovne komunikacije, a razumijevanje i empatija je iznimno bitan čimbenik svakog od njih. Stupnjem empatije poslovni se subjekt razlikuje od drugih u očima klijenta jer je razumijevanje bitno onoj strani kojoj je potrebna usluga ili proizvod. Empatija je sposobnost razumijevanja, dijeljenja i interpretiranja osjećaja drugih. To zahtijeva prepoznavanje svjesnih ili podsvjesnih osjećaja te reagiranja na odgovarajući način kako bi se razumjeli klijenti i zaposlenici. U poslovnom je kontekstu empatija u komunikaciji bitna kako bi se drugi osjećali cijenjenima, što utječe na povjerenje i dovodi do pozitivnih poslovnih rezultata. U ovom radu analiziraju se poslovna komunikacija i empatija kao zasebni pojmovi te njihova povezanost i utjecaj na komunikaciju u radnom procesu. Obrazlažu se vrste, oblici, strategije i važnost poslovne komunikacije te definira empatija, emocionalna inteligencija i važnost empatije, kako u eksternom tako i u internom okruženju.Business communication is one of the most important components of business life, as it determines its direction and success. There are different forms of business communication, but understanding and empathy are key factors in all of them. The level of empathy is what differentiates one company from another in the eyes of the customer, as understanding is important to the person who needs the service or product. Empathy is the ability to understand, share and interpret the feelings of others. This requires recognising conscious or unconscious feelings and responding appropriately to understand both customers and employees. In a business context, empathy in communication is important to make others feel valued, which impacts trust and leads to positive business outcomes. This thesis deals with business communication and empathy as separate concepts and their connection and influence on communication in the work process. It analyses the types, forms, strategies and importance of business communication and defines empathy, emotional intelligence and the importance of empathy in both external and internal environments

    Cruise ship industry

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    Brodovi za krstarenje luksuzna su plovila dizajnirana da povedu putnike na ugodno putovanje, a putovanje je jednako dio iskustva kao i različita odredišta duž putanja. Tijekom zadnjih desetljeća, moderna industrija brodova na kružnim putovanjima odgovorila je na veliki opsežna istraživanja tržišta i potrošača predstavljanjem velikog broja inovativnih koncepata pomorskog dizajna, novih duljina brodova, sve više egzotičnijih odredišta diljem svijeta te pojavom novih aktivnosti i tema na brodu i kopnu. Industrija je razvijena kako ponudila alternativnu odmoru koji može zadovoljiti svačija očekivanja. U završnom radu obrađena je tema Industrija brodova na kružnim putovanjima. Glavni cilj rada je ukazati na značajno poznavanje teorije kao i princip razvijanja industrije brodova na kružnim putovanjima.Cruise ships are luxury vessels designed to take passengers on an enjoyable journey, where the journey is as much a part of the experience as the various destinations along the itineraries. Over the past decades, the modern cruise ship industry has responded to large-scale market and consumer research by introducing a large number of innovative marine design concepts, new ship lengths, increasingly exotic destinations around the world, and the emergence of new activities and themes on board and on land. The industry was developed to offer an alternative vacation that can meet everyone's expectations. In the final paper, the topic of cruise ship industry is covered. The main goal of the work is to indicate a significant knowledge of the theory as well as the principle of developing the cruise ship industry

    Statistical Analysis of Selected Indicators of the Competitiveness of the Croatian Economy

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    Konkurentnost je ključan faktor svakog gospodarstva. Ovaj rad bavi se definiranjem konkurentnosti i razlikovanjem konkurentnosti od konkurencije. Postoje različite definicije konkurentnosti, no one najvažnije su dali Porter i Organizacija za ekonomsku suradnju i razvoj (OECD, 2018.). U radu će se također analizirati odabrane indekse konkurentnosti kao što su Indeks globalne konkurentnosti (engl. Global Competitiveness Index, GCI), Indeks svjetskog godišnjaka konkurentnosti (eng. Index of Multiple Deprivation, IMD), Indeks lakoće poslovanja Svjetske banke (Ease of doing business index, EDB), Indeks održive konkurentnosti (Sustainable Competitiveness Index, SCI) te Indeks ljudskog razvoja (Human development index, HDI). Također će se razmotriti pojedini makroekonomski pokazatelji poput BDP-a po stanovniku, inflacije, nezaposlenosti i udjela javnog duga u BDP-u. S obzirom da su Hrvatska i Slovenije slične susjedne zemlje, napravit će se usporedba pokazatelja obje države kako bi se uočile ključne razlike te analiziralo gospodarstvo obiju zemalja.Competitiveness is one of the most important factors of every economy in the world. Through this paper, we will touch upon the definition of competitiveness and the understanding of the differences between competitiveness and competition. There are various definitions of competitiveness, but the most important ones are from Porter and the Organization for Economic Cooperation and Development (OECD,2018). We will also analyze selected competitiveness indices such as the Global Competitiveness Index (GCI), the World Annual Competitiveness Index (IMD), the World Bank Ease of Doing Business (WB), the Sustainable Competitiveness Index (SCI) and the Human Development Index (HDI). We will touch on and analyze macroeconomic indicators such as GDP per capita, inflation, unemployment and the share of public debt in GDP. Given that Croatia and Slovenia are similar neighboring countries, a comparison of the indicators of both countries will be made in order to identify key differences and analyze the economy

    Core needle biopsies of the breast on the general hospital Dubrovnik in a three year period

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    Na temelju analize patohistoloških nalaza dojki prikupljenih u Općoj bolnici Dubrovnik kroz trogodišnje razdoblje putem iglene biopsije, istraživanje je pokazalo brojnost pacijenata po različitim B dijagnozama, specifične prognostičke čimbenike za neinvazivne i invazivne karcinome dojke te učestalost nalaza u lijevoj i desnoj dojci. Biopsija širokom iglom je značajna i nezamjenjiva dijagnostička metoda, omogućujući određivanje prognostičkih i prediktivnih čimbenika prije daljnjeg liječenja što je posebno bitno za pacijentice koje idu na neoadjuvantnu terapiju. Studija je analizirala 242 pacijenta podvrgnuta biopsijama širokom iglom, pri čemu je većina dijagnosticirana s invazivnim karcinomom. Od svih dostupnih podataka, otkriveno je da je 210 pacijenata imalo maligne tvorbe na mjestu uzorkovanja, što znači 85 % ukupnih pregledanih nalaza. Najčešća mjesta uzorkovanja su bila u gornjem lateralnom kvadrantu desne dojke. Važnost određivanja hormonskih i HER2 statusa istaknuta je za terapijske smjernice. Uočeni rezultati u našoj analizi su u potpunosti sukladni s dostupnom literaturom te pružaju važan uvid u molekularni profil i pojavnost karcinoma dojke na dubrovačkom području. Rezultati pokazuju visoku razinu razvijenosti dijagnostike i liječenja pacijentica s karcinomom dojke u Općoj bolnici Dubrovnik. Biopsija dojke širokom iglom je zbog svoje specifičnosti i senzitivnosti postala nezamnjenjiva dijagnostička metoda za karcinome dojke, kako u svijetu, tako i u OB Dubrovnik gdje se svake godine sve češće izvodi.Based on the analysis of breast histopathological findings collected over a three-year period through CNB (core needle biopsy) at the General Hospital Dubrovnik, the study revealed the distribution of patients with various B diagnoses, specific prognostic factors for non-invasive and invasive breast carcinomas, and the frequency of findings in the left and right breasts. Core needle biopsy emerged as a significant and irreplaceable diagnostic method, enabling the determination of prognostic and predictive factors prior to further treatment, particularly crucial for patients undergoing neoadjuvant therapy. The research examined 242 patients subjected to core needle biopsies, with the majority diagnosed with invasive carcinoma. Out of all available data, it was found that 210 patients had malignant growths in the sampling site, representing 85% of the total examined findings. The most common sampling sites were in the upper lateral quadrant of the right breast. The importance of determining hormonal and HER2 status was emphasized for therapeutic guidelines. The observed results in our analysis are entirely consistent with existing literature and offer a significant insight into the molecular profile and prevalence of breast cancer in the Dubrovnik area. The findings demonstrate a high level of sophistication in diagnostics and treatment of breast cancer patients at the General Hospital Dubrovnik. Core needle breast biopsy has become an indispensable diagnostic method for breast carcinomas due to its specificity and sensitivity, both globally and at the General Hospital Dubrovnik where it is increasingly performed each year

    "Marine fisheries regulation in Croatia"

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    Zanemarivanje sektora morskog ribarstva u Hrvatskoj tijekom druge polovice 20. stoljeća uzrokovalo je negativne posljedice u smislu značajno manje količine ulova, zastarjele ribarske flote i tehnologije i neodgovornog iskorištavanja resursa. Izmjene Zakona o morskom ribarstvu od 1994. godine do danas donijele su velike promjene, od podjele ribolova, regulacije ribolovnih zona, promjena sukladno Uredbi vijeća (EZ) br. 1967/2006 i Zajedničkoj ribarstvenoj politici Europske unije. Gospodarski i negospodarski ribolov su dvije osnovne kategorije morskog ribolova u RH. Najznačajniji ribolovni alati po količini i vrijednosti iskrcaja su pridnena povlačna mreža koća i plivarica srdelara. Komercijalno najznačajnije vrste hrvatskog morskog ribarstva su srdela i inćun (sitna plava riba), a veliku važnost ima i uzgoj plavoperajne tune te ulov demerzalnih vrsta (oslić, trlja blatarica, škamp). Podaci o broju ribara i ribarskoj floti u gospodarskom ribolovu za 2023. godinu pokazuju padajući trend. Provođenje mjera regulacije ribolova, zakonska regulativa i međunarodna suradnja imaju za cilj usklađivanje iskorištavanja i ribolovnog napora sa stanjem obnovljivih morskih resursa. Glavni dokumenti za regulaciju ribolova Republike Hrvatske su Zakon o morskom ribarstvu i prateći pravilnici. Prije perioda pristupanja Europskoj uniji hrvatsko morsko ribarstvo nije bilo u skladu sa Zajedničkom ribarstvenom politikom EU-a. Ulazak u Europsku uniju značio je prihvaćanje europske regulative za ribarstvo vezano za nadzor, kategorizaciju ribara, veličinu i količinu ulova za pojedine vrste i ribolovne alate i sufinanciranje strukturnih promjena iz proračuna Europske unije. Tijekom zadnjih nekoliko desetljeća Zajednička ribarstvena politika ima jako velik značaj za države članice, a reforma iz 2013. godine vodi se u smjeru održivog upravljanja ribljim resursima, obnove staništa, obnavljanja biološke raznolikosti, reguliranja odbačenog ulova, utjecaja klimatskih promjena, pojednostavljenja ZRP-a i socioekonomskih pitanja. Prateći politiku ZRP-a, ciljevi ribarstvene politike Republike Hrvatske su unaprjeđenje konkurentnosti ribarstva te njegove održivosti u društveno-gospodarskom smislu i upravljanju prirodnim resursima.The negative consequences of the neglect of Croatian marine fisheries in the second half of the 20th century have led to a decline in catches, an outdated fishing fleet and technology and irresponsible exploitation of resources. Since 1994, several amendments have been made to the Croatian Law on Marine Fisheries, bringing significant changes in terms of categorisation and fishing areas, following Council Regulation (EC) No 1967/2006 and the EU Common Fisheries Policy (CFP). The Croatian law defines two main categories in the fisheries sector, commercial and non-commercial fishing. Bottom trawls and sardine purse seines are the main fishing gears. The species with the greatest commercial importance are sardines and anchovies, followed by bluefin tuna and demersal species (hake, red mullet and Norway lobster). In 2023, the number of commercial fishermen and the fishing fleet will decrease. Legal measures to regulate fishing and international cooperation aim to harmonise exploitation and fishing effort with the state of renewable marine resources. The Croatian Marine Fisheries Act and its regulations are key documents for this sector. Prior to accession to the European Union, Croatian fisheries policy was not compatible with the EU Common Fisheries Policy. Accession to the EU brought new regulations regarding monitoring, categorisation of fishermen, catches, fishing gear and EU co-financing. The Common Fisheries Policy has been of great importance to all European Union countries in recent decades. Sustainable management, habitat restoration, biodiversity restoration, discards, climate change, simplification of the CFP and socio-economic issues are the main themes of the 2013 CFP reform. Following the CFP, the Croatian fisheries policy has set itself the goal of creating a competitive fisheries sector with sustainable management that respects social, economic and biological aspects

    Tourism valorization of cultural heritage in Dubrovnik Neretva County with European Union funds in the financial perspective 2014-2020

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    Europska unija prepoznaje kulturnu baštinu kao važan ekonomski resurs, posebno u domeni kulturnog turizma te potiče razvoj dinamičnog tržišta kreativnih i kulturnih industrija. Prioriteti europske kulturne politike uključuju dostupnost i uključivost kulture, očuvanje kulturne baštine, razvoj kreativnog gospodarstva i inovativnosti, promicanje kulturne raznolikosti i mobilnosti te jačanje uloge kulture u vanjskim odnosima Europske unije. Europska unija značajno doprinosi obnovi kulturne baštine kroz svoje projekte i inicijative. Ovaj rad donosi istraživanje provedeno u lipnju 2024. godine na tri projekta obnove kulturne baštine sredstvima Europske unije u Dubrovačko – neretvanskoj županiji: Gradskog muzeja Korčula, Zavičajne kuće Dubrovačkog primorja u Slanome i Prezentacijskog centra Dvor u Stonu. Istraživanje je pokazalo da projekti obnove kulturnih dobara u Dubrovačko-neretvanskoj županiji, financirani iz fondova Europske unije, nisu doprinijeli povećanju broja posjetitelja ali su doprinijeli stvaranju novih kulturno-turističkih sadržaja, te su značajno unaprijedili socijalnu koheziju, lokalni identitet i aktivno uključivanje lokalnog stanovništva u očuvanje i promociju kulturne baštine.European Union identifies cultural heritage as an important economic resource, particularly in the domain of cultural tourism and encourages the development of dynamic creative and cultural industries. Priorities of European cultural policy include cultural accessibility and inclusivity, preservation of cultural heritage, development of creative and cultural industries and innovation, promotion of cultural diversity and mobility and strengthening the role of culture in the EU's external relations. European Union significantly contributes to the restoration of cultural heritage through its projects and initiatives. This paper presents research conducted in June 2024 on three cultural heritage restoration projects funded by the European Union in Dubrovnik-Neretva County: Korcula City Museum, Dubrovačko Primorje Heritage House Museum in Slano and Presentation Center Dvor in Ston. The research showed that the restoration projects in Dubrovnik-Neretva County, funded by the European Union, did not lead to an increase in visitor numbers but contributed to the creation of new cultural and tourist offerings, as well as significantly enhancing social cohesion, local identity, and the active involvement of the local community in the preservation and promotion of cultural heritage

    "Electroneurographic detection of compressive mononeuropathies in the Glavić polyclinic during 2022."

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    Cilj:Analiza prevalencije, dobi, spola, tipa, distribucije i etiologije elektroneurografski detektiranih kompresivnih mononeuropatija kod ispitanika pregledanih u laboratoriju za elektromioneurografiju (EMNG) Poliklinke Glavić u Dubrovnik u tijekom 2022. godine. Ispitanici i metode:U ovom retrospektivnom istraživanju analizirani su rezultati elektroneurografske obrade provedene na 245 ispitanika. Kriterij uključenja u istraživanje bila je elektroneurografska detekcija različitih kompresivnih mononeuropatija. U istraživanje je uključeno 87 ispitanika. Rezultati: Kompresivne mononeuropatije različiteetiologije dijagnosticiranesu kod 35,5% ispitanika. Od ukupnog broja bolesnika 36 (41%) čine osobe muškog spola, a 51 (59%) osobe ženskog spola. Najmlađi pacijent imao je 18 godina, a najstariji 85 godina. Najveći dio od ukupnog broja ispitanika s kompresivnom mononeuropatijom čine pacijenti u dobnom intervalu od 41 do 60 godina s udjelom od 44,83%. Prema tipu kompresivne mononeuropatije, na rukama je najzastupljeniji sindrom karpalnogatunela (74,7%), a na nogama sindrom peronealnog tunela (5,26%). Prema stupnju težine kompresivne mononeuropatije najzastupljeniji su bili pacijenti s blažim (46%), a najrjeđi s ekstremnim (8%) stupnjem bolesti.Prema lokalizaciji kompresivne mononeuropatije dominira afekcija ruku (90,8%), dok je afekcija nogu (6,9%) ili ruku i nogu (2,3%) značajno rjeđa.Kompresivne mononeuropatije na rukama najčešće su registriraneobostrano (70%), a značajno rjeđe samo na jednoj ruci i to podjednako na desnoj i lijevoj (po 15%).Kompresivne mononeuropatije na nogama najčešće su registriranena desnoj nozi (71,5%), rjeđe na lijevoj nozi (28,5%), dok nije zabilježen niti jedan slučaj istovremene prisutnosti kompresivne mononeuropatije na obje noge. Jedna kompresivna mononeuropatija registriranaje kod 45 ispitanika (33,3%), dvije kod 37 ispitanika (54,8%), tri kod 4 ispitanika (8,9%) te četiri kod 1 ispitanika (3%). Od čimbenika rizika za nastanak sindroma karpalnoga tunela najčešće je registrirana profesija, dijabetes i hipotireoza, kod sindroma kubitalnogatunela profesija i reumatoidni artritis, kod Mb. Roth pretilost i hipotireoza te kod sindromaperonealnog tunela uslijed kompresije n.peroneus comm.u području glavice fibule,trauma i hereditarna neuropatija sa sklonošću kompresivnim kljenutima(HNPP, engl. hereditary neuropathy with liability to pressure palsies). 2 Zaključci:EMNG obrada predstavlja zlatni standard u dijagnostici kompresivnih mononeuropatija. Kompresivne mononeuropatije su uz kompresivne radikulopatije i polineuropatije najčešći klinički entiteti dijagnosticirani EMNG-om. Sindrom karpalnoga tunela jenajčešća kompresivna mononeuropatija u općoj populaciji.Aim:Analysis of the prevalence, age, gender, type, distribution, and etiology of electroneurographically detected entrapment syndromes in subjects examined in the EMNG laboratory of Glavić Polyclinic in Dubrovnik during 2022. Patients and methods:In this retrospective study, the results of nerve conductive studies performed on 245 subjects were analyzed. The criterion for inclusion in the research was the electroneurographic detection of variousentrapment syndromes. 87 patients were included in the research. Results:Entrapment syndromes of various etiologies were diagnosed in 35.5% of respondents. Out of the total number of patients, 36 (41%) are male, and 51 (59%) are female. The youngest patient was 18 years old, and the oldest was 85 years old. The largest part of the total number of people with entrapment syndrome is made up of patients in the age range of 41 to 60 years, with a share of 44.83%. According to the type of entrapment syndrome, carpal tunnel syndrome is the most common on the hands (74.7%), and peroneal tunnel syndrome on the legs (5.26%). According to the degree of severity of the entrapment syndrome, the most represented patients were those with a mild (46%), and the rarest had an extreme (8%) degree of the disease. According to the localization of the entrapment syndrome, the affection of the hands dominates (90.8%), while the affection of the legs (6.9%) or hands and feet (2.3%) is significantly less common. Entrapment syndromes on the hands are most often registered bilaterally (70%), and significantly less often on only one hand, equally on the right and left (15% each). Entrapment syndromes on the legs were most often registered on the right leg (71.5%), less often on the left leg (28.5%), and not a single case of simultaneous presence of entrapment syndrome on both legs was recorded. One entrapment syndrome was registered in 45 subjects (33.3%), two in 37 subjects (54.8%), three in 4 subjects (8.9%), and four in 1 subject (3%). Among the risk factors for the occurrence of carpal tunnel syndrome, the most frequently registered were profession, diabetes, and hypothyroidism; in the case of cubital tunnel syndrome, profession and rheumatoid arthritis; in Mb. Roth, obesity and hypothyroidism; and in peroneal tunnel syndrome, due to compression of common peroneal nerve in the region of fibular head, trauma and hereditary neuropathy with liability to pressure palsies(HNPP).4 Conclusions:Electromyography and nerve conduction studies represents the gold standard in the diagnosis of entrapment syndromes. Along with compressive radiculopathies and polyneuropathies, entrapment syndromes are the most common clinical entities diagnosed by electromyography and nerve conduction studies. Carpal tunnel syndrome is the most common entrapment syndrome in the general population

    A SENTIMENT ANALYSIS MODEL BASED ON USER EXPERIENCES ABOUT DUBROVNIK ON THE TRIPADVISOR PLATFORM

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    Ovaj rad proučava kako posjetitelji doživljavaju grad Dubrovnik pomoću korisničkih iskustava objavljenih na platformi Tripadvisor. Prvi korak u istraživanju bio je implementiranje skripte za web struganje recenzija povezanih s turističkom atrakcijom „Old town“ s platforme Tripadvisor. Zatim je razvijen model za analizu sentimenta koristeći prethodno trenirani roBERTa model. Naposljetku, provedena je analiza sentimenta kako bi se usporedile recenzije napisane u 2022. i 2023. godini. Primjenom modela ostvareni su obećavajući rezultati koji su prikazani u završnom djelu rada. Ova se metoda može lako primijeniti na druge turističke atrakcije, pružajući donositeljima odluka mogućnost poboljšanja usluga, povećanja angažmana posjetitelja i postizanja većih profita.This thesis examines how visitors experience Dubrovnik based on the reviews published on the Tripadvisor platform. The first step of the research consisted of implementing a web scraping script to retrieve reviews about the tourist attraction „Old Town“ from Tripadvisor. Then, a sentiment analysis model was developed using the pre-trained RoBERTa model. Finally, a sentiment analysis was conducted to compare reviews from 2022 and 2023. Promising results were obtained by applying the model, which are presented in the last part of the thesis. This method can be easily applied to other tourist attractions and offers decision-makers the opportunity to improve their services, increase visitor engagement and generate higher profits

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