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Pengaruh motivasi dan kepuasan kerja terhadap kinerja frontliner bni kcu harmoni
Get PDFDue to company performance improvement, management prepares some strategies that can enhance the company performance so every department can do their tasks effectively and efficiently. Human resource in an organization play as spearhead role to realize vision and mission of the company. In financial sector, in spite of focus on a product development and technology, resource also has an important role. Business competition that become so tough makes banking company focusing theirself in improving the service quality in order deliver their comparative adventage.
BNI as one of the state-owned enterprise in Indonesia realizes that service linen is an essential parts ofthe company. Thus, BNI becomes more selective in recruiting frontlinerofficer because this company has an objective to become number one in service division. Bank frontliner that consists of security, teller, and customer service are representation of service performance in a banking industry so that their performance are the things that company should pay attention to. Competency and contribution from frontliner is highly expected to assure the sense of security and convenient to the customer that want to do transaction in a bank branch.
BNI Harmoni Main Branch Office (KCU) as a main branch office that has huge business segment is known lying on the last rank of thelast two periods in-a-row in Service Performance Measurement that is done by Jakarta Kota region. According to researcher observaton, it is caused by the low of motivational level and working satisfaction of BNI KCU Harmoni frontliner. The inconsistency of frontliner is a reason in this dispute.
By using Structural Equation Modelling (SEM) calculation, through stratified random sampling, motivation is positively adn significantly affecting towards performance by the score3.62 from T-test statistic. The influence of working satisfaction also has postive and significant result by the score 15,18. Last, working satisfaction towards performance also has positive and significant result by the score 1,97. Managerial implication that can be used as an input is by decreasing the standard of frontliner recruitment that previously required to have background education at least diploma degree become Senior High School. It can be seen mostly background education that is taken by frontliner in BNI KCU Harmoni in fact is bachelor degree and evend there are some talents that has post-graduate degree. With this high education level, it is necessary that employee has high expectation towards their career pathway in a company
Strategi peningkatan daya saing minuman teh oolong pada industri minuman teh kemasan botol (studi kasus: brand produk mytea)
Get PDFIndonesia beverage industry is experiencing positive growth, one of them is bottled tea drink with average growth rate 7.26%. Despite positive growth, bottled Oolong tea beverage experienced declined sales, it seen average declined from 2014-2016 is 10.77%, that required to be done study related competitive enhancement strategy. The aims of this this study are 1) to analyze the competitive profile of bottled Oolong tea beverage in bottled tea beverage industry, 2) to determine and analysis the competition intensity of bottled Oolong tea beverage bottled tea beverage industry, 3) to determine and analyze the strategic position of bottled Oolong tea beverage, 4) to determine the priority of alternative strategic. This study used descriptive quantitative method and compiled by strategic planning process which is consisted three stages. First input stage, the analytical tools used are Competitive Profile Matrix (CPM) and Porter’s Five Forces. Second matching stage, the analytical tool used were Strategic Position and Evaluatin (SPACE) Matrix, and third decision stage, used Quantitative Strategic Palnning Matrix (QSPM) as analytical tool.
The result of CPM analysis obtained total score Oolong tea 2.27, Jasmine tea (Pucuk Harum) 3.30, and Grean tea (Ichi Ocha) 3.11, that shown Oolong tea has more less competitive than competitors (Jasmine and Green tea). Result of Porter’s Five forces analysis shown competition intensity in range medium to high. Medium intensity gone to factors rivalry among competing firms, buyers, and supplier, while high intensity gone to substitute products and new entry. Result of SPACE Matrix analysis obtained the vectors is leads to point (-0.87;1.26), its mean the strategic position of Oolong tea is in conservative quadran. This quadran suggested alternative strategies such as market development, product development, market penetration, and diversification concentric. Result of QSPM analysis obtained main priority strategy gone to market penetration, and followed by market development, product development, and diversification concentric
Arsitektur strategik pada perusahaan perunggasan: studi kasus pada pt sierad produce tbk
Get PDFThe poultry industry in Indonesia is growing along with the economic
growth of Indonesia. National production levels are increasing, but the level of
public consumption of poultry products (chicken) is still relatively low for
developing countries, especially in the Asian region. This becomes an opportunity
for poultry companies to expand its market. Competitive efficiency and competition
are needed, whether competition with existing competitors or new competitors.
While the application of vertical integration in poultry companies in Indonesia still
needs a lot of improvement, as evidenced by the few products processed chicken in
the market.
Sierad Produce Inc (SIPD) is one of the poultry industry companies that
have implemented vertical integration that makes food industry as a company goal
along with lifestyle changes of people who want the convenience around them.
SIPD has declined in net sales over the last four years. It indicates that there is still
a problem in the company's business processes, so it needs a strategic plan to face
the current competition.
The aims of this research were (1) to identify factors in the external
environment affecting the poultry industry, (2) to analyze the business integration
process, (3) to analyze industry foresight’s poultry in Indonesia, and (4) to
formulate the strategic architecture of SIPD and its priority. The method used is
descriptive-qualitative with case study approach and using AHP as priority
determination of interest. Data were obtained through literature studies, interviews,
and expert assessments.
External environmental factors affecting the poultry industry in Indonesia,
among others, the largest population of Indonesia's first in ASEAN, the low
consumption of chicken meat per capita, the increasing demand for chicken meat
in Indonesia, the demand for more complex products, the changes in consumer
lifestyles, decline the percentage of Indonesians living in Java and the increasing
percentage of people living in other islands (Sumatra and Kalimantan), increasing
population and production of chicken, optimal vertical integration, government
efforts in increasing chicken meat consumption, infrastructure improvements,
fluctuations the value of the rupiah exchange rate, the cost of raw material delivery
logistics, the development of increasingly modern technology and the development
of cold carcass chain. The process of business integration in SIPD is currently
industrial or vertically integrated has not developed optimally, meaning that every
stage of the production process is still a profit center.
The results of the industry foresight analysis obtained the latest trends or
changes which later became the basis for determining alternative strategies of SIPD.
SIPD strategy alternatives are categorized into three main objectives of the
company, namely maximizing corporate integration, product development, and
market development. Companies need to consider the needs and desires of
consumers (as the highest priority of interest to external actors) in product
development efforts (as a priority of the main interest in corporate goals). Beneficial
for customers and interfaces with customers is a priority of higher importance on
the criteria of future review with an equal weight value. While on the alternative
strategy based on the three goals of the company, respectively according to the
value of high to low weight, among others the development of R & D, the provision
of cold storage for traditional markets, as well as human resource training and
cultivation management.
The strategic architecture of SIPD (a period of 10 years) is depicted in the
strategy map with the implementation timetable for each alternative strategy.
Through strategic architecture, SIPD can enhance competitiveness by creating an
internal strength of the organization among other competitors in the poultry
industry. Implementation of SIPD's strategic architecture begins with internal
company improvements, namely human resources and investment cost allocation.
Furthermore, the company runs programs to increase consumer awareness and
build network access
Analisis pengaruh relationship marketing terhadap e-loyalty konsumen c2c
Get PDFThe phenomenon of buying and selling goods through internet or we called e-commerce is increase rapidly along with growth of online customer. It attracts newcomer to join the business. C2C is a type of e-commerce that is currently growing rapidly in Indonesia. Inability to adapt can cause bankrupt is like happened on Rakuten.co.id. Retaining customer is a way to ensure sustainability of business. Behavioral loyalty can be found as repurchasing and sharing positive word of mouth. Antecedents consumer loyalty for e-commerce in Indonesia need to be studied more because there is lack of research that supports it. Data from online site show that Indonesian online customer perceived risk, attracted with discount and tend to be loyal for certain product. But previous research states that loyalty is obtained by building long-term relationships with consumers. According to marketing management studies, we propose relationship marketing related information systems in e-commerce. Relationship marketing is an effort to maintain relationships with customer while getting new customers. The success of relationship marketing is measured by relationship quality. The dimensions of relationship quality in this research are customer satisfaction and trust, while commitment is positioned as things that can be influenced by customer satisfaction and trust. This research study information technology and relational factor as resources that can be exchanged with customer relationship. Information technology is represented by website quality and relational factor is represented by strategic bonding. Based on study literature, we divide strategic bonding into three types, they are financial bonding, social bonding, and structural bonding. Scope of research only focus on consumer to consumer (C2C) in Indonesia. The study have purpose to analyze factors which impact relationship quality, analyze effect of relationship quality on loyalty and formulate management strategies to get customer loyalty of C2C. We refer previous literatures that discuss about relationship marketing, e-commerce dan e-loyalty to formulate conceptual research model. Exogenous variables are website quality, financial bonding, social bonding, structural bonding, customer satisfaction, and trust. Hypothesis are tested using Structural Equation Modelling (SEM) and 173 valid responses who purchased minimum twice in last six months in C2C such as Tokopedia.com, Blanja.com, Elevania.com, Bukalapak.com, Shopee.co.id, id.AliExpress.com, qoo10.co.id, Jualo.com. „
The findings show that website quality and social bonding are factors that influence relationship quality (customer satisfaction and trust), and relationship quality has positive and significant effect on commitment and customer loyalty. So to ensure current customer do repurchase and share positive word of mouth, managers should focus on everything related website, because customer consider
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to buy or not and having transaction is in website. Whereas social bonding related communication between e-commerce and customer
Pengembangan penyelenggaraan pendidikan tinggi berbasis pangkalan data pendidikan tinggi
Get PDFHigher education by the government require data and information for decision making in the development of higher education. This study aimed to assess the grouping and mapping universites based data of higher education that have been documented in higher education database.
Data of higher education that had been documented in PD Dikti, that are the number of students, the ratio of the average GPA to maximum GPA, the number of department, the average number of students per department, the ratio of lecturer to student, the ratio of tenured lecturer to total lecturer, the ration of associate professor to professor, the ratio of certified lecturer, the ratio of lecturer titled master degree, the ratio of lecturer titled doctorate degree. These variables were obtained from data of higher education implementation that consist of institution data, department, student, and lecturer.
By using a cluster analysis, this study showed that universities in Indonesia were formed into two groups. The first group consisted of universities with characteristics whose all factor values were above the average from the group formed that most members of this group were public universities and the second group consisted of universities with the characteristic factor where all factor values were low that some members of this group were private universities. Based biplot analysis showed that Kopertis Wilayah in Java Island have similar characteristics, Kopertis Wilayah outside of Java Island also has similar characteristics, while the public universities are not the same as any Kopertis Wilayah
Pengaruh budaya organisasi dan employee enggagement terhadap kinerja karyawan pada pt wika bitumen
Get PDFIn the face of intense competition in the era of globalization as it is today, the company must maintain the assets it owns in order to be able to face the competition. One of the assets that did not escape the concern is the human resources within a company. PT Wijaya Karya Bitumen (WIKA Bitumen) is part of the company?s expansion specializing in asphalt industry on the island of Buton known as bitumen buton (asbuton). In business competition WIKA Bitumen considers each employee as human capital. This human capital concept applies the quality of employees can be improved through the provision of competence, knowledge, attributes, and abilities, which is manifested in the ability to work properly resulting economic value in development. Therefore, in the management of one of their assets, so as special treatment is needed to maintain loyalty and good performance to the company. Changes Organizational culture that occurred at PT. Wika Bitumen relates to Employee performance and success of the organization, by looking the employee engagement of PT. Wika Bitumen. By using the calculation of Structural Equation Modeling (SEM) through simple perposive sampling method, Organizational Culture and Employee Engangement have a significant positive effect, with value 17.58 from t-statistical test which means a significant positive effect, then organizational culture has a significant positive effect on performance of PT. Wika Bitumen, with a score of 2.18 of the statistical t-test, which means a significant positive effect. And Employee Engangement have a significant positive effect on the employee performance of PT. Wika Bitumen, that is 2.31 through statistical t-test which means a significant. Managerial implications to improve employee performance PT. Wika Bitumen is to re-develop the company's programs and policies, then evaluate the program regularly, the application of organizational culture can be carried out by provide the appropriate rights and obligations to the portion, then informed appropriately to employees by using a comprehensive system to be routinely monitored
Analisis pengaruh variabel makroekonomi terhadap kinerja keuangan dan return saham bank bumn di bursa efek indonesia 2006-2016
Get PDFBogor city is one of the contributors to the city of freshwater fish production in West Java. In 2013 the production of fish in the Bogor City reached 4.238.02 tons, and a large part resulted from aquaculture pond which is about 84.28% or a total of 3571.89 tons. Since 2011-2013 the number of farmed fish production ponds in Bogor continued to increase, but there is a decline in production during 2014. In terms of demand for fish in the growing Bogor City, Bogor City has the opportunity to continue to increase fish production from aquaculture this freshwater pool and develop a fishing business.
This study aimed to analyze the value chain of freshwater pond culture in Bogor City, to analyze the factors that determine the competitive advantage of freshwater pond culture in the Bogor City, and formulate and Creating a strategic priority to enhance the competitive advantage of freshwater pond culture in Bogor City.
The study was conducted in the Bogor City, West Java. Data was collected through interviews, observation and literature studies. Respondents were selected using one of the methods of non-probability sampling. This study uses a Value Chain Analysis to analyze the value chain and using Porter's Diamond Model to analyze the factors that determine competitive advantage. In order to find the strategy of increasing the competitive advantage of companies that have been acquired, SWOT analysis was used
The results found that the value chain of freshwater fish farming in Bogor generally involve three main actors namely fish farmers, collectors and traders. Limitations of agricultural land in the Bogor City, a major hurdle for the Bogor City to increase their bargaining water fish production. Capital constraints farming businesses that rely on private capital alone and the difficulty of getting a loan from the financial institution to make the value chain actors freshwater fish farming difficult to adopt technology from the research results from various research institutions. Generally the aquaculture value chain is getting the largest margin of no actor collectors, where the collectors who have access to and information two directions, either the market information or information search for fish farmers. The factors that determine the competitive advantage the cultivation of freshwater fish in the Bogor City on human resources, natural resources and the number of buyers. Factor that has the lowest score is the consumer's preferences and strategies of competitors. Strategies formulated to enhance the competitive advantage of freshwater pond culture in the Bogor City developing fish farming techniques limited land, group shaping sustainable cultivation of Bogor city, conduct training to farmers cultivating intense, establish a travel-based fishing industr
Faktor-faktor yang mempengaruhi komitmen auditor internal terhadap organisasi dan profesi
Get PDFAlong with the increasingly competitive landscape for recruiting and retaining talented employees, known as the talent war, organizational commitment become a frequently discussed topic in the field of organizational behavior. In addition to organizational commitment, one of the other focus of the discussion on commitments in the workplace is professional commitment.
One of the professions that thrive in modern organization model is internal auditor. The employing organizations and the profession society have interest to keep the internal auditors stay dedicated in their organizations and the profession. Leader of the organization, leader of the internal audit function and professional organization need to understand the factors that support the internal auditors’ commitment to their organization and their profession.
This research is intended to analyze factors that influence internal auditors’ organizational and professional commitment and the relationship between both as well as to formulate the actions that need to be taken to enhance internal auditors’ commitment to their organization and profession. Primary data obtained through questionnaires distributed to the internal auditor who were undergoing internal audit training at the Internal Audit Development Center-Internal Audit Education Foundation (PPIA-YPIA) Jakarta. The data analysis performed by using the Structural Equation Modelling (SEM) technique with the Partial Least Square (PLS) approach.
The results of this research show that, through internal auditor’s job satisfaction factor, organization’s support for internal audit activity factors brings positive and significant impacts to internal auditor’s organizational commitment and professional commitment. The results of the research also show that internal auditor’s professional commitment brings positive and significant impacts to internal auditor’s organizational commitment. Based on the Stone-Geisser’s Q2 value, the developed structural model is proven to have prediction relevance. Based on average communality and average R2 values, the entire model fulfills the goodness-of-fit criteria.
The implication of this research result is the organization should provide support for the internal audit activity as shown by realizing good corporate governance, effective risk management and internal control and use of the audit conclusion. The realization of above matters, besides helping the organization achieve its goals, is also expected to increase the internal auditors’ commitment to their profession and organization. Employing organizations and internal auditors’ professional organizations can also synergize in improving the internal auditors’ professional commitment as this will bring benefits to both parties
Rekayasa ulang proses produksi bibit tanaman jati berkelanjutan pada pt harfam jaya makmur
Get PDFDeforestation and degradation continue to occure. Forest management on a partnership basis with the community was also one of the methods of forest management to tackle deforestation. Forest and land rehabilitation is intended to restore, maintain and improve the functions of forests and land so that their carrying capacity, productivity and role in supporting life support systems are maintained. Forest rehabilitation activities that have been done including reforestation, maintenance, plant enrichment, and the application of vegetative and civil technical soil conservation techniques on critical and unproductive lands. Forest management on a partnership basis with the community were also one of the methods of forest management to tackle deforestation. PT. Harfam Jaya Makmur, as an agroforestry company were committed to supporting the provision of legal teak and supporting forest afforestation. Breeding efforts undertaken by PT. Harfam Jaya Makmur implemented by cooperating with BPPT as a partner to seek superior teak plant. Problems faced to create superior teak seedlings is the high cost of seed production, this causes PT. Harfam Jaya Makmur teak seed products has a higher price.
The objectives of this research were 1) to know and to analyze the production process of teak seedlings, 2) to measure the performance of teak seed production process as parameter of re-engineering of sustainable teak forest business process, 3) to re-engineer the teak seed production process at PT. Harfam Jaya Makmur.
The study was conducted on March 2015 - May 2017 in teak forests in Situbondo and Bondowoso regencies managed by PT Harfam Jaya Makmur. Business process revitalization will be done with value stream mapping approach. Value stream mapping analysis begins with creating value stream mapping current state, waste identification and measurement, waste analysis, and value stream mapping future state.
Based on the results of Structural Equation Model (SEM) model analysis, there was known that all the main factors affecting the production process of teak seedlings at PT. Harfam Jaya Makmur is transportation, process, man, material and machine factors. The factor directly affecting each of main factors is the motion, while the indirectly affecting is based on motion, inventory, and defect factors.
This condition shows that there are 3 factors becoming priorities in teak seed production system improvement at PT. Harfam Jaya Makmur with the priority ranks as follows: 1) transportation that directly and indirectly influence the occurrence of waste with a strong influence reaches 60.8%, 2) motion that directly or indirectly influence, strong influence 49.5% 3) defect that has an indirect effect on strong influence of 3.8%, 4) inventory that has an indirect effect on with strong influence of 2.5%.
Factors affecting the most dominant inefficiency are transportation, consists of transporting the seedling production process supporting materials, removal from the nursery to adaptation field, and the distribution process. Inhibition of supply needs for seed production process caused by production area location that is far from supplier so impacting the delivery retard of goods especially for special case of unplanned needed materials. The second factor is motion, the excessive movement affects the endurance decreasing of seedlings after transferred, this is happen due to several things such as the occurrence of root shift, uprooted fibers that come out from polybag and the planting media pressure diminished. Furthermore, defect and inventory are the least influential factor.
Parameters affecting performance and become the basis of system improvement is material preparation, which takes a long time because the materials must be ordered from Surabaya before entering the warehouse, whereas it is impossible to dumped the material a long time in the warehouse due to short shelf life and limited facilities of raw material inventory. Seeding production process, the waste is emerged due to defect in the process of planting explant, incubation, nursery, climatization, and distribution. This defect arises because in the plant process is moved first before processed, and the existence of facilities that need to be improved. The distribution process often leads to defects because the loading process is not done carefully and is implemented one by one, so it takes longer to process the loading, in addition the long shipping distance by ship outside region costumers requires an appropiate treatment for the plant can arrive at destination in good condition.
The engineering undertaken to system improvement involves capacity increasement, retention of non-durable materials by adding refrigerators, providing independent media planting facilities, providing special trays for exploratory planting, for incubation and nursery processes, changing shifting cultivation media models, shelf use for crops grown into polybags, this facilitates the transfer process specifically for processes that does not need to remove planting media and the use of handlifts is to move plants in groups to reduce defects and accelerate the process of removal of plants
Pengaruh intellectual capital terhadap kinerja keuangan perusahaan sektor keuangan yang terdaftar di bei tahun 2010-2014
Get PDFThe development in information technology and science has sparked growing concern in the management of intangible assets. One of the intangible assets that being the focus of attention is the intellectual capital. Its usefulness as an instrument to determine the value of the company makes intellectual capital becomes interesting variable. Companies’ management and reporting systems have lost their relevance because it is not able to present information that is essential to manage the process based on knowledge. Reporting system does not provide information about the identification and measurement of intangible assets of a company. The types of intangible assets such as employee competence, customer relations, simulation models, administration and computer systems as well as proprietary brands and patents are rarely reported in the financial statements. After the Organisation for Economic Cooperation and Development (OECD) held an international symposium that facilitate researchers to present the results of studies on the measurement and reporting of intangible assets, then people concern about the intellectual capital. The OECD forum was agreed that intellectual capital is a very important asset for the company to win the competition.
The purpose of this thesis are to identify the intellectual capital of financial sector companies and to analyze the effect of intellectual capital for their perfomance. The method used is Value Added Intellectual Coefficient (VAIC). VAIC is an analytical procedure that is designed for management, shareholders, and stakeholders to monitor and evaluate the efficiency of the value added produced by using company resources.
The value of intellectual capital represented by Business Performance Indicator (BPI). The result showed the majority of financial sector companies, especially bank, financing, and securities companies, have good intellectual capital value. This is shown from the value of BPI that claim the mayority of company is in the top performers category. The influence of intellectual capital in the company is different depending on the type of industry. The result showed that the intellectual capital influences companies financial performance such as bank, financing, and securities companies. The intellectual capital has no influence to insurance companies