Jurnal Dinamika Manajemen dan Bisnis
Not a member yet
101 research outputs found
Sort by
Factors Affecting Customer Repurchase Intention: Case Study on Food Delivery Application
Full text linkThis study aimed to determine the direct effect of e-service quality, e-promotion, and perceived value variables on repurchase decision. As well as the indirect effect between e-service quality and e-promotion on repurchase decision through perceived value as an intervening variable. The research uses a quantitative approach and the data collection method uses a survey method with an instrument like a questionnaire. The object of research is 260 users of the McDelivery application who are domiciled in the JABODETABEK area, aged 17 years and over, who have seen/used the McDelivery online promotions McDelivery application to shop at least twice in the last six months. The data analysis technique used SPSS software and SEM analysis used LISREL software to process and analyze the research data. The results of the hypothesis test show that: (1) e-service quality affects repurchase decision; (2) e-promotion affects repurchase decision; (3) e-service quality affects repurchase decision through perceived value; (4) e-promotion affects repurchase decision through perceived value; (5) e-service quality affects perceived value; (6) e-promotion affects perceived value; (7) perceived value affects repurchase decision
Is Green Management Applied to Manufacturing Companies in Sukabumi?
Full text linkThis study aims to analyze the application of green management to one of the manufacturing companies in Sukabumi City. This research uses a qualitative descriptive method, which is in the form of an analysis that describes the data that is the focus of this study, namely explaining how the application of green management to one of the manufacturing companies in Sukabumi City. In this study, the data collection techniques used were observation, interviews and documentation. Data analysis is carried out based on aspects regarding green management, namely related to the legal approach, market approach, stakeholder approach and activist approach. The results of this study found that the company that was the location of this study was quite good in implementing green management, besides that this company also carried out its business ethics by implementing Corporate Social Responsibility (CSR) programs
Is The Rights Offering Announcement Good or Bad?
Full text linkThis study aims to determine changes in market reactions on the rights offering based on the purpose of investment and debt repayments. This research indicator uses abnormal return and trading volume activity. The research observation period was carried out 5 days before and 5 days after the effective date with the object of research being all companies listed on the Indonesia Stock Exchange for the 2016-2019 period. The samples collected were 42 companies using the purposive sampling technique. Testing the data using the Wilcoxon Signed Rank Test and paired sample T-test. The test results show that the rights issue for investment purposes has differences in abnormal returns and trading volume activity around the effective date. Meanwhile, there were no differences in abnormal returns and trading volume activity around the effective date for restructuring purposes. From these results, investors are recommended to look at the purpose of using company funds to improve the quality of investment decision-making
Predicting Factors that Influence Consumer Purchase Intention for Online Shopping When Seller Live Streaming on Social Media
Full text linkThe purpose of this study was to example the effect of shopping orientation, sales promotion and trust on purchase intention to shop online when seller was live streaming on social media. The data collection method used a survey method in the form of a questionnaire via google form. Respondents in this study were consumers of social media users (17-40 years old) who lived in DKI Jakarta, liked to shop online through social media and found 200 respondents. The data analysis technique used AMOS version 26 and SPSS version 26 to process and analyse data from the research result. The result of the study can show that the variables of shopping orientation, online trust have a positive and significant effect on purchase intention. The variable of shopping orientation, sales promotion has a positive and significant effect on online trust. The sales promotion variable does not have any effect on the purchase intention variable
Examining the Role of E-Satisfaction and E-Trust Toward Repurchase Intention on Online Marketplace Mediated by Electronic Word of Mouth
Full text linkThis study aims to determine the effect of e-satisfaction on electronic word of mouth, the effect of e-trust on electronic word of mouth, the effect of electronic word of mouth on repurchase intention, the effect of e-satisfaction on repurchase intention, the effect of e-trust on repurchase intention, the effect of e-satisfaction on repurchase intention through electronic word of mouth, the effect of e-trust on repurchase intention through electronic word of mouth, on Tokopedia online marketplace customers. The data collection in this study was by distributing questionnaires to 200 Tokopedia online marketplace customers. In analyzing the research data, the Structural Equation Model (SEM) approach was used with the Lisrel application version 8.8. The results of this study are there is a positive and significant effect on e-satisfaction on electronic word of mouth, there is a positive and significant influence on e-trust on electronic word of mouth, there is a positive and significant influence on electronic word of mouth on repurchase intention, there is a positive influence and significant on e-satisfaction on repurchase intention, there is a positive and significant effect on e-trust on repurchase intention, there is a positive and significant effect on e-satisfaction on repurchase intention through electronic word of mouth, there is a positive and significant effect on e-trust on repurchase intentions through electronic word of mouth, in the online marketplace Tokopedia
Measuring Purchase Decision Tendencies of Jakarta Special Region E-Commerce Consumer
Full text linkThe purpose of this research is to measure the influence between 1) E-Service Quality towards Purchase Intention, 2) Online Customer Review towards Purchase Intention, 3) Online Customer Review towards Purchase Decisions, 4) E-Service Quality towards Purchase Decisions, and 5) Purchase Intention towards Purchase Decision, and also to find the implications in each influence. Data collection method by using electronic questionnaire through Google Forms. Research object is Jakarta citizen that has accessed or completed at least one transaction in Tokopedia e-commerce with research conducted in April 2022 until July 2022. There are 200 samples that were analyzed using research design of Structural Equation Model (SEM) with AMOS software to process and analyze research results. Result shows that there are positive and significant effects for all of the proposed hypotheses. Result implies that even though e-Service Quality, Online Customer Reviews, and Purchase Intention, has positive and significant effects towards Purchase Decision, Tokopedia could still improves their services in several aspect such as protecting consumer purchasing behavior, increasing customer review frequency, increasing awareness for intention to purchase, and increasing overall services
Understanding Repurchase Intention of Online Marketplace Customers in Jakarta with Trust as Intervening
Full text linkThe COVID-19 pandemic has a significant impact on the increased consumption and using digital services of Indonesian people. One of the digital services used is an e-commerce site. This phenomenon causes intense competition between e-commerce in Indonesia. The purpose of this study was to determine the significant effect of perceived usefulness and perceived ease of use on repurchase intention through trust. Data collection method by distributing online questionnaires through Google Forms. The sample in this study amounted to 252 respondents who live in DKI Jakarta, aged 18 – 38 years and have made purchases at online marketplace at least five times in the past year. Data analysis techniques used SPSS version 26 and SEM (Structural Equation Model) Lisrel version 8.8 to process data and analyze research data. The results showed that perceived usefulness has a significant effect on trust, perceived ease of use has a significant effect on trust, trust has a significant effect on repurchase intention, perceived usefulness has a significant effect on repurchase intention, perceived ease of use has a significant effect on repurchase intention, perceived usefulness has a significant effect on repurchase intention through trust, perceived ease of use has a significant effect on repurchase intention through trust
The Impact of E-Service Quality and Brand Trust on Repurchase Intention with Customer Satisfaction as Intervening for Telemedicine Application Users
Full text linkAs an intervention for Halodoc application users, this study aims to determine the impact of telemedicine application product e-service quality and brand trust on customer satisfaction repurchase intent. We surveyed 245 users of Halodoc applications who performed transactions using Halodoc applications at least once in the past year. The data analysis method used SPSS version 23 and the SEM analysis used LISREL 8.8 to process and analyze the survey data. Hypothesis test results show that quality of e-service has a positive and significant impact on repurchase intention, brand trust has a positive and significant impact on repurchase intention, and quality of e-service has a positive impact on customer satisfaction. It shows that it has a significant impact. Trust has a significant positive impact on customer satisfaction, and customer satisfaction has a significant positive impact on repurchase intention. In addition, the results of this study show a positive and significant indirect relationship between quality of e-service and brand confidence in repurchase intent mediated by customer satisfaction and repurchase intent mediated by customer satisfaction
Determinant of Financial Management Behavior and Impact on Financial Satisfaction in Generation Z
Full text linkThe purpose of this study is to determine the factors that influence the behavior of financial management. This study was conducted in the Jakarta area with a sample of Generation Z with age range between 17-27 years as many of 325 respondents. Sampling technique using convenience sampling, while research analysis technique with SEM (Structural Equation Model) using AMOS software. The results showed that financial knowledge has a significant influence on financial attitude, financial attitude significantly has an influence on financial management behavior, financial attitude has no influence on financial satisfaction, financial knowledge significantly has an influence on financial management behavior, financial knowledge has no influence on financial satisfaction, and financial management behavior significantly has an influence on financial satisfaction
How Good Corporate Governance, Firm Size, and Dividend Policy Affect Firm Value? Evidence on 100 Non-Financial Companies in Asia
Full text linkThe purpose of this study was to determine the effect of Good Corporate Governance (GCG), firm size, and dividend policy on firm value in 100 non-financial companies in Asia that are included in the Forbes version of The World's Biggest Public Company in 2017-2020. The independent variables used in this study are Good Corporate Governance (GCG) (number of the board of directors and audit committee), Firm Size (total assets), and dividend policy (Dividend Payout Ratio). The dependent variable used in this study is firm value (Tobins'Q). The source of data used in this study is secondary data sourced from annual reports and company financial statements for the 2017-2020 period. The sampling method used purposive sampling technique. The model used in this study is the Random Effect Model (REM). The results obtained are that the variables of the board of directors, audit committee, and firm size have no effect on firm value, while the dividend policy variable has a positive effect on firm value. This results are in line with agency theory which requires company managers to think of the best solution to increase shareholder wealt