Jurnal Riset Manajemen Sains Indonesia
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THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND SECURITY TOWARD TRUST AND ITS IMPACT ON REPURCHASE INTENTION (SURVEY ON CUSTOMER OF ELEVENIA ONLINE WEBSITE)
Get PDFThe purpose of this research are to: examine empirically the effect of customer satisfaction to trust on customer, the impact of security to trust on customer, the impact of the customer satisfaction to repurchase intention on customer, the effect of security to repurchase intention on customer, the effect of trust to repurchase intention on customer, the effect of customer satisfaction to repurchase intention through trust as intervening variable on customer, the effect of security to repurchase intention through trust as intervening variable on customer of Elevenia website online. This research used survey methods for collecting data. The object of this research is 200 respondents who had purchased in Elevenia website online for a period of one year backward. This research used SPSS software version 22 and SEM (Structural Equation Modeling) LISREL version 8.7 for data analysis. Hypothesis testing showed that: the customer satisfaction has a positive effect and significance on trust, the security has a positive effect and significance on trust, the customer satisfaction has a positive effect and significance on repurchase intention, the security has a positive effect and significance on repurchase intention, the customer satisfaction has a positive effect and significance on repurchase intention through trust as intervening variable and the security has a positive effect and significance on repurchase intention through trust as intervening variable.
Keywords: Customer Satisfaction, Security, Trust, Repurchase Intention
INFLUENCE OF SERVICE QUALITY AND FARE TOWARD CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY OF EXPRESS TAXI IN JAKARTA
Get PDFThe purpose of this study was to: to examine empirically the effect of service quality to customer satisfaction on Express taxi, to examine empirically the effect of fare to customer satisfaction on Express taxi, to examine empirically the effect of customer satisfaction to customer loyalty on Express taxi, to examine empirically the effect of service quality to customer loyalty on Express taxi, and to examine empirically the effect of fare to customer loyalty on Express taxi. Data collection using survey methods. Sample of this study are 200 respondents who have using services of Express taxi more than two times in last three months. Data analysis using SPSS version 23 and SEM (Structural Equation Modeling) LISREL version 8.7. Results of hypothesis testing showed: service quality have positive and significant effect on customer satisfaction, fare have positive and significant effect on customer satisfaction, customer satisfaction have positive and significant effect on customer loyalty, service quality have positive and not significant effect to on customer loyalty. fare have positive and significant effect to on customer loyalty. Rated fit model with value of RMSEA 0.043, value of RMR 0.043, value of CMIN/DF 1.88, value of NFI 0.96, value of NNFI 0.98, and value of CFI 0.98. The results of this research beneficial to transportation company, especially Express taxi in Jakarta, to create better strategy in improving customer loyalty.
Keywords: service quality, fare, customer satisfaction, customer loyalty, transportatio
EFFECT OF INTELLECTUAL CAPITAL, CAPITAL STRUCTURE AND MANAGERIAL OWNERSHIP TOWARD FIRM VALUE OF MANUFACTURING SECTOR COMPANIES LISTED IN INDONESIA STOCK EXCHANGE (IDX) PERIOD 2010-2014
Get PDFThe purpose of this study is to know the effect of Intellectual Capital, Capital Structure and Managerial Ownership on Firm Value in Manufacturing Company Listed on Indonesia Stock Exchange in 2010-2014. In this research, intellectual capital can be seen from VACA (Value Added Capital Employed), VAHU (Value Added Human Capital), and STVA (Structural Capital Value Added). The research model in this study employs panel data analysis. The samples are manufacturing companies listed in Indonesian Stock Exchange in 2010-2014 selected by purposive sampling. The result show that VACA and STVA has negative and not significant effect on firm value (Tobins’Q). Whereas, VAHU have positive and not significant effect on firm value. Capital structure (DAR) have positive and significant effect on firm value. Managerial ownership (MGRL) have negative and significant effect on firm value.
Keywords: Firm Value, Intellectual Capital, VACA, VAHU, STVA, Capital Structure, Managerial Ownership
PENGARUH PENGEMBANGAN KARIR DAN MOTIVASI TERHADAP KEPUASAN KERJA KARYAWAN PT POS INDONESIA (PERSERO) BEKASI
Get PDFPENGARUH PENGEMBANGAN KARIR DAN MOTIVASITERHADAP KEPUASAN KERJAKARYAWAN PT POS INDONESIA (PERSERO) BEKASIWidya ParimitaFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] Aneu Afrilla WahdaFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] Wahyu HandaruFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] purpose of this study were: 1) to know the overview of career development,motivation, and job satisfaction the employee at PT Pos Indonesia (Persero)Bekasi. 2) To know the influence of career development on job satisfaction. 3) Toknow the influence of motivation on job satisfaction. 4) To know the influence ofcareer development and motivation simultaneously on job satisfaction. Researchcarried out by the simple random sampling method on 154 employees at PT. PosIndonesia (Persero) Bekasi as respondents, while the technique of data collectionis done by distributing questionnaires, which is processed using SPSS 21.0. Theresearch using descriptive and explanatory. The results of the regression indicatethat there is influence career development towards job satisfaction and there isinfluence between motivatiom towards job satisfaction. Career development andmotivation simultaneously influence the job satisfaction and significance. Thisresearch has figured out the score of career development and motivation on worksatisfaction while the rest is influenced by the other factors.Keywords: Career Development, Motivation, Job Satisfactio
ANTESEDEN DARI MINAT PEMBELIAN PRODUK SHAMPO NATURAL DAN ORGANIK
Get PDFANTESEDEN DARI MINAT PEMBELIAN PRODUK SHAMPO NATURAL DAN ORGANIKAndrian HaroFakultas Ekonomi Universitas Negeri Jakartae-mail: [email protected] objective of this research is to examine the consumer purchase intention of natural and organic shampoo products based on the Theory of Planned Behavior (TPB). Specifically, this research considers that consumer values as antecedents of consumers’ attitude toward buying natural and organic shampoo products. A survey was conducted with many respondents from graduate students of Magister Management, Trisakti University, Jakarta, and structural equation modeling techniques was used to test the relationships among the variables. The results show that environmental consciousness and appearance consciousness have a positive effect on attitude. Meanwhile, health consciousness has no significant effect on consumers’ attitude. Moreover, the results showed that TPB predictors which consist of attitude and perceived behavioral control are significantly correlated with purchase intention for natural and organic shampoo products, but not with subjective norm. This research provides valuable insight into consumer purchase intention behavior regarding natural and organic shampoo products by examining the factors that influence consumers’ attitude toward buying natural and organic shampoo products and consumers’ purchase intentions for the products.Keywords: Consumer Behaviour, Theory of Planned Behavior, Attitude, PurchaseIntention, Personal Car
KARAKTERISTIK ENTREPRENEUR MELALUI MULTIPLE DISKRIMINAN ANALISIS (Studi Pada Etnis Tionghoa, Jawa dan Minang di Bekasi Utara)
Get PDFKARAKTERISTIK ENTREPRENEUR MELALUI MULTIPLEDISKRIMINAN ANALISIS(Studi Pada Etnis Tionghoa, Jawa dan Minang di Bekasi Utara)Agung Wahyu HandaruFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] Prita PagitaFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] ParimitaFakultas Ekonomi Universitas Negeri JakartaEmail: [email protected] purpose of this study is : 1) To find a description about demographic ofChinese ethnic, Javanese ethnic and Minang ethnic. 2) To discriminant testbetween Chinese ethnic and Javanese ethnic. 3) To discriminant test betweenChinese ethnic and Minang ethnic. 4) To discriminant test between Javaneseethnic and Minang ethnic. 5) To discriminant test between Chinese, Javanese andMinang ethnic. The analysis conducted in this research is descriptive anddiscriminant analysis. The study was conducted of 60 entrepreneurs in BekasiUtara especially in 2 area that is Wisma Asri and Pondok Ungu Permai usingconvenience sampling method. While the techniques of data collection is done bydistributing questionnaires, which are then processed using SPSS 21. The resultsshows that 1) Entrepreneur dominated by men with less than 30 years old withhigh school education level, have 10 years business with its own capital resourcesthat is less than 50 million and a gross monthly income of less than 10 million.2)The variable characteristics entrepreneurs who make different ethnic Chineseand Javanese is Tuna Satak Bathi Sanak with strength classification accuracy. 3)The variable characteristics entrepreneurs who make different ethnic Chinese andMinang is Hongsui with strength classification accuracy. 4) The variablecharacteristics entrepreneurs who make different ethnic Javanese and Minang arePanggautan Gelaring Pambudi and Tuna Satak Bathi Sanak with strengthclassification accuracy. 5) The variable characteristics entrepreneurs who makedifferent ethnic Chinese, Javanese and Minang are Hopeng and Tuna Satak BathiSanak with strength classification accuracy.Keywords : Characteristicsof Entrepreneurs, Discriminant Analysis
PENGARUH PERSEPSI MANFAAT, PERSEPSI KEMUDAHAN, FITUR LAYANAN, DAN KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN E-MONEY CARD (STUDI PADA PENGGUNA JASA COMMUTERLINE DI JAKARTA)
Get PDFPENGARUH PERSEPSI MANFAAT, PERSEPSI KEMUDAHAN, FITUR LAYANAN, DAN KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN E-MONEY CARD (STUDI PADA PENGGUNA JASA COMMUTERLINE DI JAKARTA)Setyo Ferry WibowoFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] RosmauliFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] SuhudFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] purpose of this research are: to know influential positive and significant perceived usefulness toward intention to use e-money card, to know influential positive and significant perceived ease of use toward intention to use e-money card, to know influential positive and significant feature availability toward intention to use e-money card, to know influential positive and significant terust toward intention to use e-money card. Object of the research is respondent that has not using e-money card. The result of descriptive test shows; the significant influence of perceived usefulness toward intention to use e-money card, the significant influence of perceived ease of use toward intention to use e-money card, the significant influence of feature availability toward intention to use e-money card and the significant influence of trust toward intention to use e-money card.Keywords: perceived usefulness, perceived ease of use, feature availability,trust, and intention to use e-money card
THE INFLUENCE OF JOB SATISFACTION AND LEADERSHIP STYLE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (STUDY AT PT IDE JAYA KREASINDO)
Get PDFThe purpose of this study is : 1) To know the description of job satisfaction and the leadership style on Organizational Citizenship Behavior (Study at PT Ide Jaya Kreasindo) 2) To know the effect of job satisfaction on Organizational Citizenship Behavior 3) To know the effect of the leadership style on Organizational Citizenship Behavior 4) To know the effect of job satisfaction and the leadership style on Organizational Citizenship Behavior simultaneously. Research methods using simple random sampling. Sampling technique using simple random sampling technique and of questionnaires of 77 observations from PT Ide Jaya Kreasindo’s employees using SPSS 16.0.The empirical result shows that job satisfaction and the leadership style has positive and significant effect on organizational citizenship behavior. Simultaneously test shows that job satisfaction and the leadership style effects organizational citizenship behavior.
Keywords: Job Satisfaction, The Leadership Style, Organizational Citizenship Behavio
PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN (STUDI BANDING KONSUMEN INDOMIE DAN MIE SEDAAP)
Get PDFPENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN (STUDI BANDING KONSUMEN INDOMIE DAN MIE SEDAAP)Mohamad RizanFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] Lestari HandayaniFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] Kresnamurti RPFakultas Ekonomi Universitas Negeri Jakartae-mail : [email protected] purpose of this research are, to know the description of purchase decision, brand image and product quality of consumen of Indomie and consumen of Mie Sedaap, test empirically the influence of brand image toward purchase decision of consumen of Indomie and consumen of Mie Sedaap , test empirically the influence of product quality toward purchase decision of consumen of Indomie and consumen of Mie Sedaap, test empirically the influence of brand image and product quality toward purchase decision of consumen of Indomie and consumen of Mie Sedaap.. The hypothesis test shows, there is significant influence from brand image and product quality toward purchase decision.Keywords: brand image, product quality, purchase decision, mie instan
THE INFLUENCE OF PRICE AND SERVICE QUALITY OF BRAND IMAGE AND ITS IMPACT ON CUSTOMER SATISFACTION GOJEK (STUDENTS STUDY ON A STATE UNIVERSITY OF JAKARTA)
Get PDFThe purpose of the research are to: test empirically influence of price to brand image on customer satisfaction Gojek, test empirically influence of service quality to brand image on customer satisfaction Gojek, test empirically influence of price on customer satisfaction Gojek, test empirically influence of service quality on customer satisfaction Gojek, test empirically influence of brand image on customer satisfaction Gojek. This study used confirmatory factor analysis. The research was conducted in State University of Jakarta and used purposive sampling techniques, while the data collecting technique used questionaire, SPSS and SEM LISREL for data processing. The result shows a significant influence of price and service quality for brand image and its impact on customer satisfaction.
Keywords: price, service quality, brand image, customer satisfactio