1984 research outputs found
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Replicating and Extending Our Understanding of How Managers Can Adjust the “Warm Glow Thermostat”
No full textThis article presents four studies that replicate and extend a recent article examining how guest participation in voluntary green programs (e.g., towel reuse) increases service satisfaction by evoking a “warm glow” response. Importantly for managers, we not only replicate across new hospitality and service contexts but also conceptualize alternative incentive paradigms, and test alternative mediators. In particular, we reconceptualize the “self-benefiting” versus “other-benefiting” incentive structure presented by Giebelhausen, Chun, Cronin, and Hult to consider “virtue,” “vice,” and “cash” incentives (i.e., three different types of self-benefiting incentives). The results provide managers with a better understanding of how they should promote and reward sustainable guest behavior. In addition to managerial implications, the present research also contributes to the academic literature on a growing phenomenon that has important implications for both business and society at large
CPF Living CEO John Rijos on the Intersection of Senior Living and Hospitality
No full textThe Cornell Institute for Healthy Futures conducted an in-depth interview with John P. Rijos \u2775, co-founder and operating partner of Chicago Pacific Founders. John is also chairman and chief executive officer of CPF Living Communities, the company\u27s senior-housing subsidiary
Planning for the Future of U.S. Health Care: A Conversation with Steve Kramer
No full textSteve Kramer, President and CEO, Mayflower Retirement Community, looks ahead to the challenges of an exploding elderly population over the next 5-10 years. He also discusses the evolution of health care and the societal views of aging and senior living
First Quarter 2017: Status Quo Maintained
Full text linkOur Standardized Unexpected Price (SUP) metric indicates that the price momentum of large and small hotels continues to revert to the mean, with the cost of debt financing for hotels declining slightly. However, we expect higher hotel financing costs going forward. Our early warning indicators suggest that prices of large hotels and small hotels should rise during the second quarter of 2017. This is report number 22 of the index series.
Supplemental File: Hotel Valuation Model (HOTVAL) We provide this user friendly hotel valuation model in an excel spreadsheet entitled HOTVAL Toolkit as a complement to this report which is available for download from http://scholarship.sha.cornell.edu/creftools/1
Brexit: Its Passing and Reverberations
Full text linkThe most significant financial and economic news story in 2016 was the June 23 decision of the British public to terminate the U.K.’s membership in the European Union. Polls and bookmakers in the days leading up to the vote had constantly maintained that, while the vote would be close, a “Brexit” was unlikely. As we now know, that position proved false. Financial markets around the world reacted quickly and sharply to the unexpected news
Web-Based Recruiting\u27s Impact on Organizational Image and Familiarity: Too Much of a Good Thing?
No full textLittle is known about the efficacy of many of the newer forms of online recruitment. Using a quasi-experimental design, we tested the impact of individual exposure to corporate recruitment websites and Facebook on perceptions of organizational familiarity and organizational image over time. Most interestingly, we found evidence of a curvilinear or non-linear relationship between frequency of exposure to organizational communications and perceptions of organizational familiarity across time. Implications of our findings for HR theory and practice are discussed
Mental & Behavioral Health Design: Insights from 2017 CIHF Roundtable
Full text linkThe effect of design on mental and behavioral health programs and facilities was explored at a roundtable sponsored by the Cornell Institute for Healthy Futures (CIHF) from October 16 to 17 at Cornell University. The roundtable was led by 21 panel members who work in the mental and behavioral health fields, including researchers, architects, designers, healthcare planners, and providers
How the Hospitality Industry is Rethinking Development for its Next Generation of Leaders
Full text link[Excerpt] So where will we find the next generation of leaders in the hospitality industry? Like their counterparts in other business sectors, this question remains top-of-mind for those responsible for finding, managing, and developing the talent needed to ensure the vitality of their organizations. While, arguably, not as glamorous as a new guest amenity or as important as a cost-saving innovation, there is nothing more critical than talent to succeed in an increasingly competitive and challenging global business environment. Leveraging the best strategies and tactics related to talent management, succession planning, workforce planning, training and leadership development are, quite possibly, a company\u27s most critical work
The Impact of Supertasters On Taste Test and Marketing Outcomes: How an Innate Characteristic Shapes Taste, Preference, Experience, and Behavior
No full textThis article introduces advertisers to a new segmentation technique based on an individual’s inherited taste sensitivity—that is, the “supertaster.” Three studies demonstrate that this inherited supertaster difference can explain blind taste-test anomalies, such as the Pepsi Challenge; heightened brand loyalty; and a reduced sensitivity to peripheral product cues, such as visual variations. These findings underscore a new vein of segmentation that has great promise for explaining variance in lab, expert, and crowd-sourced evaluations involving matters of taste
REIT Capital Structure: The Value of Getting It Right
Full text linkAn analysis of the capital structure of commercial real estate investment trusts finds that the strongest REITs overall tend to employ lower leverage and longer debt maturity, maintain larger proportions of fixed-rate debt, rely less on secured debt, have a greater line of credit capacity but use it less, and hold smaller cash reserves. The REITs’ strength is measured by Tobin’s q, which expresses the ratio of the market value of assets relative to their book value. The study examines yearly data for the years 1993 through 2013 for 137 REITs based in the United States and the years 2001 through 2013 for 50 REITs in France, Germany, the Netherlands, and the United Kingdom. Looking specifically at hotel REITs, the study found generally similar outcomes in terms of the capital-structure characteristics associated with the strongest hotel firms, although their q ratios were lower overall. However, hotel REITs tended to have greater leverage, shorter debt maturity, and more cash on hand to market value than REITs as a whole. The financial crisis of 2007-09 highlighted the value of limited leverage, as well as fixed-rate and secured debt