Temaria - Revistas digitales de biblioteconomía y documentación
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Trustiness in costumer/user chat services : the importance of design
No full textThe usage of web-based live chat help systems is particularly on the rise among e-commerce businesses. But its wide use is in stark contrast to the lack of analytic studies on how the users interact with this kind of systems. This article analyzes the user's awareness of the presence of live chat help systems and the impact that the live chat access banner's design has on the users' behavior. To that end, a usability test with 35 participants has been carried out, as well as two satisfaction surveys and a final questionnaire. The results of the study show that the chat system is satisfactory to the vast majority of users and that, of all the possible access banner designs, the one showing a human avatar proved to be the most successful in getting the participants to use the live chat to solve their doubts
Conception, design and evaluation of the Interactive tutorial : How to prepare your academic paper : a case study
No full textHow to prepare your academic paper is the title of the tool developed by the Laboratorio de Comunicación Interactiva (Interactive Communication Laboratory) of the DigiDoc Group and the Library/CRAI at Universidad Pompeu Fabra to facilitate the preparation of scientific student papers according to standardized quality guidelines. The tutorial, which is available at http://stpr.upf.edu/tutorial/, responds to a double need: allowing self-learning by students, and serving as a pedagogic resource for the Curso de Introducción a la Universidad (Introductory course to the University, CIU) the library staff is giving. This article presents the guidelines used to create the tool, its pedagogic and discursive principles as well as the evaluation of the results obtained when first used during the 2012-13 academic year
Calidad de los sitios web turísticos oficiales de las comunidades autónomas españolas
No full textObjectivo: analizar la calidad de los sitios web turísticos oficiales de las comunidades autónomas españolas. -- Metodología: metodología propia, elaborada por el proyecto de investigación CODETUR, basada en una plantilla de análisis que contempla doce parámetros y un total de 127 indicadores. La combinación de indicadores y parámetros permite calcular un índice de calidad web (ICW) para cada sitio evaluado, un índice específico para cada parámetro e identificar aspectos sobresalientes y áreas de mejora en cada uno de los portales turísticos. -- Resultados: la calidad general de los portales turísticos oficiales de las comunidades autónomas españolas se sitúa justo por encima de un nivel medio, con un ICW global de 0,51. La puntuación más elevada la obtiene el sitio web de turismo de Galicia, con un 0,66, y la puntuación más baja, el de Extremadura, con un ICW de 0,33. Los parámetros que obtienen la puntuación media más elevada son los referidos a usabilidad y accesibilidad (0,75), posicionamiento (0,73) y arquitectura de la información (0,69), aspectos considerados | Objectives: This paper assesses the quality of official tourist destination websites offered by Spain’s regional tourism boards. -- Methodology: The system of assessment was designed by the research group Comunicación online de los destinos turísticos (Online Communication for Destination Brands, CODETUR) in the form of a template combining 12 parameters and 127 indicators to calculate a web quality index for each website and identify its strengths and weaknesses. -- Results: The quality of tourist destination websites offered by Spain’s regional tourism boards was observed to be slightly above average, with an overall web quality index of 0.51 in which Galicia scored the highest (0.66) and Extremadura scored the lowest (0.33). Taken together, the Spanish websites scored highest in those areas the researchers had defined as technical, (0.75 for the parameter Usability and accessibility, 0.73 for Positioning and 0.69 for Web architecture) and scored lowest in those areas defined as relational (0.27 for Mobile communications and 0.28 for Interactivity) or as persuasive (0.29 for Commercialization)
Educación digital y comportamiento responsable : tratamientos de referencia para mejorar la calidad de la información médico-sanitaria en Internet
No full textObjetivos: exponer el estado de la cuestión en materia de calidad de la información sobre salud en Internet; identificar quiénes son los actores y cuáles las situaciones del nuevo escenario informativo y comunicativo donde confluyen nuevas tecnologías, información y usuarios; y apuntar las vías que contribuyen a mejorar la calidad de la información médico-sanitaria en línea, así como las habilidades informacionales de los usuarios. -- Metodología: revisión bibliográfica y análisis del contexto informativo y comunicativo actual en materia de calidad de la información médico-sanitaria en Internet. -- Resultados: inmersos en la llamada sociedad red, hemos identificado quiénes son los actores protagonistas del nuevo escenario informativo y comunicativo, cuál es la materia que comparten y cuál el problema recurrente y resultante de la introducción de las nuevas tecnologías en sus relaciones. La salud es una cuestión de interés general y la información médico-sanitaria una de las más solicitadas en Internet. Las nuevas tecnologías han propiciado que los usuarios sean más proactivos respecto a su salud, y la web social se ha posicionado como plataforma líder en la Red. Usuarios de múltiples perfiles comparten afinidades y valores en un espacio donde la calidad de la información se convierte en la pieza angular del entramado proveedor-información-usuario. Los tratamientos de referencia que se apuntan como más adecuados para mejorar la calidad de la información médico-sanitaria en Internet, así como las competencias informacionales de los usuarios, son el comportamiento ético y responsable de todos los actores y la educación digital
Digital education and responsible behaviour: the gold standards for improving quality of medical and health-related information on the Internet
No full textObjectives: The aim of this article is to present the state of the art in the quality of health information on the Internet; to identify who the leading actors are and which the situations of the new information and communication scenario where technologies, users and information converge are; as well as pointing out the ways which contribute to the improvement of both the quality of health and medical online information and users’ information literacy skills. -- Methods: Literature review and analysis of the current context of information and communication regarding the quality of health and medical information on the Internet. -- Results: Immersed in the so-called network society, we have identified the protagonists of the new information and communication scenario, the matters they share, and the recurrent problem resulting from the introduction of new technologies within their relationships. Health is an issue of general interest, and health and medical information is one of the most requested topics online. New technologies have led users to be more proactive in their personal health care, and social web has moved into a leadership position in the network. Users with different profiles share affinities and values ​​in a place where the quality of information becomes the cornerstone of the framework composed by provider–user–information. The gold-standard treatments for improving the quality of health and medical information on the Internet, as well as users’ literacy skills, are the responsible behaviour of all actors and the digital education
Implementació tècnica d'una eina
No full textL'article exposa la implementació tècnica del ReadSpeaker, una eina que converteix el text a veu, al Campus Virtual de la Universitat de Barcelona. Aquesta implementació s'ha dut a terme exclusivament des d'una plantilla del Moodle, mitjançant l'alteració del DOM1 amb codi JavaScript. -- Objectius: implementar una eina de text a veu al Campus Virtual de la Universitat de Barcelona, basat en el sistema de gestió de continguts Moodle, per proporcionar una major accessibilitat a aquest entorn. L'eina converteix a veu tant els continguts web com els continguts dels arxius PDF. -- Metodologia: desenvolupament informàtic basat en l'anàlisi del sistema utilitzat per la Universitat de Barcelona en el Campus Virtual i adaptació posterior de l'eina proporcionada per aconseguir un funcionament correcte. -- Resultats: s'ha pogut incorporar l'eina dins el Campus d'una forma estable i funcional. L'accés als arxius PDF només és possible si es troben en obert. | The paper reports the technical implementation of the text-to-speech application ReadSpeaker in the University of Barcelona’s content management system, Moodle, which is used to run its online campus the Campus Virtual. The implementation was completed using only a Moodle template and modifying DOM operations with JavaScript code. --Objectives: The objective was to implement a text-to-speech tool in the University of Barcelona’s content management system, Moodle, and so provide greater accessibility to this program environment. The tool speech-enables the content of both web pages and PDF files. -- Methodology: An analysis was made of the University’s content management system, Moodle, and the text-to-speech tool was then tailored to function correctly in the program. -- Results: The tool was successfully incorporated in the University’s online campus. At the time of writing, access to PDF files is only possible if they are opened first
Implementación técnica de una herramienta clicar y oir en Moodle : prueba piloto en la Universidad de Barcelona
No full textEl artículo expone la implementación técnica de ReadSpeaker, una herramienta que convierte el texto a voz, en el Campus Virtual de la Universidad de Barcelona. Esta implementación se realizó exclusivamente desde una plantilla de Moodle, mediante alteración del DOM1 con código JavaScript. -- Objetivo: implementar una herramienta de texto a voz en el Campus Virtual de la Universidad de Barcelona, basado en el sistema gestor Moodle, para dotar de una mayor accesibilidad al Campus Virtual. La herramienta convierte a voz tanto el contenido web como el contenido de los archivos PDF. -- Metodología: desarrollo informático basado en el análisis del sistema utilizado por la Universidad de Barcelona en su Campus Virtual y posterior adaptación de la herramienta facilitada para conseguir un correcto funcionamiento. -- Resultados: se ha podido incorporar la herramienta dentro del Campus de una forma estable y funcional. En los archivos PDF el acceso solo es posible si estos se encuentran en abierto. | The paper reports the technical implementation of the text-to-speech application ReadSpeaker in the University of Barcelona’s content management system, Moodle, which is used to run its online campus the Campus Virtual. The implementation was completed using only a Moodle template and modifying DOM operations with JavaScript code. -- Objectives: The objective was to implement a text-to-speech tool in the University of Barcelona’s content management system, Moodle, and so provide greater accessibility to this program environment. The tool speech-enables the content of both web pages and PDF files. -- Methodology: An analysis was made of the University’s content management system, Moodle, and the text-to-speech tool was then tailored to function correctly in the program. -- Results: The tool was successfully incorporated in the University’s online campus. At the time of writing, access to PDF files is only possible if they are opened first
O proceso de mediação da informação nas organizações a partir do contexto do regime de informação
No full textAnalyzes information mediation process within organ
izations in order to
highlight the steps which determinate the effective
ness, the characteristics of networks
formed from the relations between social actors, ar
tifacts and information devices in a
information regime and, especially, influence these
relationships have on the
information behavior of users and their knowledge s
tructures. In addition, through
literature review, this article highlights the main
authors discuss the concept of Regime
Information reported to the organizational spheres
with a view to weave a relationship
between this dynamics with the mediation process in
formation and informational
behavior of users resulting from these interactions
. Also, notes that the mediation
process information in organizations, composed of explicit and implicit mediation,
occurs from the relationships with the primary and
secondary networks, and find the
informational behavior of users, emerged in these relations, the basis for practical
actions establishing informational stages of produc
tion, organization and dissemination
. | Analisa o processo de mediação da informação nas organizações de modo a evidenciar as etapas que condicionam a efetivação deste processo, as características das redes sociocomunicacionais intra-organizacionais formadas a partir das relações entre os atores sociais, os artefatos e os dispositivos de informação inerentes ao regime de informação e, sobretudo, a influência que estas relações exercem sobre o comportamento informacional dos usuários e suas estruturas de conhecimento. Por meio da revisão de literatura, aborda o conceito de regime de informação reportado para as esferas das organizações na perspectiva de tecer uma relação entre a dinâmica deste modo de produção informacional com o processo de mediação da informação e o comportamento informacional dos usuários resultante desta interação. Constata que o processo de mediação da informação nas organizações, composto pela mediação explícita e implícita, acontece a partir das relações com as redes sociocomunicacionais primárias e secundárias ora formadas no contexto do regime de informação e encontra no comportamento informacional dos usuários, emergido dessas relações, a base para as práticas das ações de informação que instituem as etapas de produção, organização e disseminação da informação
Análisis de redes sociales por geo-mapa : las relaciones institucionales de la UFMT/Brasil
No full textSe pretende identificar la representación científica de la Universidade Federal do Mato Grosso (UFMT) en relación a su participación en los productos Google Earth y Google Maps, en los que se han entrelazado aquellas relaciones más importantes con más de 5 trabajos publicados en conjunto dentro de la Web of Science. Para la recuperación de datos se ha utilizado el método de filiación institucional (C1); mientras que el tratamiento se ha hecho en Excel a través de GPS Visualizer's para mapear las longitudes y latitudes. Posteriormente se generó una página para hospedar la estructura de las relaciones en .kml, lenguaje que es legible por Google Maps y Google Earth. En los análisis de redes sociales, la generación de mapas de relación está pasando por un cambio importante, pues hoy se ha convertido ya en tendencia identificar las relaciones en ámbito macro, siendo una de las forma de alcanzar la visibilidad mundial de una institución de investigación, respecto a sus colaboradores, averiguar los principales compañeros científicos y la transposición a escala de mapamundi, en el que la Universidade Federal de Mato Grosso consiguió firmar buenos acuerdos científicos en Brasil (con participación de las Universidades: de Sao Paulo, Federal do Rio de Janeiro, Federal de Viçosa, Unicamp y Unesp) y fuera, con el Max Planck Institute of Limnology y la Darmstadt University of Technology, que han resultado los más destacados en la escala de productividad. Estas relaciones han sido constantes en Medicina; Agricultura; Ingenierías; Física; Química y Zootecnia. | This study has the objective to identify the scientific representation of the
Federal University of the Mato Grosso (UFMT), relationed to the participation on the
programs Google Earth and Google Maps, where the most important relationships are
showing with more than 5 articles published on Web of Science. For recover data, was
used a search by the institutional affiliation (C1) while the treatment was done on Excel
using GPS Visualizer’s, for to map the longitudes and latitudes. At a later time was
created a page for to support the structure on the format .Kml, language that can be read
by the Google Maps and Google Earth. On the network analysis, the origination of
relation map it passes for big changes becoming a trend for to indentify relations in a
higher level, one of the ways to gain global visibility of a research institution related to
the employees, scientific colleague, finding the key on the scale of transposition that the
Federal University of Mato Grosso could sign importants agreements in their scientific
cooperation (with the participation of the Universities: USP, UFRJ, Federal de Visçosa,
Unicamp and Unesp) and on the foreign countries with Institute Max Planck of
limnology and from Darmstadt Technology University, whom had been the most
prominent on the productive scale. In scientific areas was detached in relations on
Medicine, Agriculture, Engineering, Physics, Chemistry and Animal Production