Collection HAL Kedge Business School
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Beyond a mediocre customer experience in the circular economy: The satisfaction of contributing to the ecological transition
No full textInternational audienceThis article aims to understand and explain the differences in circular (versus traditional) economy consumption habits. It explores the customer experience's role in influencing satisfaction and reuse decisions. Data is collected through a mixed-methods case study. Specifically, the article looks at an innovative ecological sanitation system for urban households aiming at collecting human waste for valorization. Among the participating households, 46 persons provided data: 12 were interviewed about their motives for and experience of using dry sanitation and participating in the waste collection process, 42 answered a user profile survey focusing on demographics and basic individual values, and 36 submitted diary entries (123 in total) providing detailed descriptions and evolutions of their experiences. Based on this rich dataset, the findings highlight that the customer experience is largely inferior to that of using traditional sanitation systems because it is inconsistent, inconvenient and requires significant customer efforts (e.g., voluntary participation, creativity, and bricolage skills). Nonetheless, this mediocre experience is counterbalanced by the customer's personal values and beliefs, as well as the satisfaction of achieving a more responsible and sustainable activity
Gender equality in artisanal and small-scale mining in Ghana: Assessing progress towards SDG 5 using salience and institutional analysis and design
No full textInternational audienceAlthough a growing body of research emphasizes the role of women in artisanal and small-scale mining (ASM) in developing countries, gender inequality is still persistent in the sector. The paper investigates whether ASM sector policies integrate gender equality principles of the United Nations Sustainable Development Goals (SDGs). In particular, we analyze the implications of formalization policy and a ban on informal mining for the attainment of SDG 5 (Gender Equality) using a qualitative case study of informal gold mining in Ghana. In this study, we assess how these solutions to ASM governance engage with gender equality targets and women’s participation in the governance functions using Salience and Institutional Analysis and Design (SIAD) framework. We highlight policy shortcomings with regards to internationally agreed targets on gender equality and draw recommendations for formalization policies in the ASM secto
Serious games for managers : Creating cognitive, financial, technological, social, and emotional value in in-service training
No full textInternational audienceThis article analyzes the value creation of serious games along five dimensions: (1) product design, (2) cost optimization, (3) impact on cognition, (4) experienced emotions, and (5) the socialization process. This research adopts an exploratory approach, mixes qualitative and quantitative methods, and is based on the case study of AXA, the number 1 global insurance brand. The authors interviewed learners, trainers, and managers from the company. The originality lies in the comparison of five different training methods: face-to-face, videoconference, non-tutored e-learning, tutored e-learning, and serious games. The qualitative study reveals that serious games create value according to five dimensions: conception, optimization, cognition, emotion, and socialization. The four recommendations are: (1) to integrate serious games into a wide-ranging training protocol; (2) to balance face-to-face and distance-learning phases; (3) to assess knowledge transfer and to check that learners can use what they learned in the real world; and (4) to ensure learner self-awareness and enhance cognitive engagement. The quantitative study suggests that value created by serious games is significantly different from value created by other learning methods. Additionally, managers recognize significantly higher value creation than trainers and learners.<br/
MIP based heurictics for Batch Machining at Rotary Transfer Machines
No full textInternational audienc
De l’entreprise libérée à l’entreprise libérante. Essai critique et clinique sur les transformations managériales
No full textThe liberated enterprise is a concept that gets talked about and written about. Some present it as a major managerial innovation. However, even if it is an interesting response to the problems of shifting the values and expectations of employees at work, it seems more to be a cosmetic dressing than a real managerial concept. There is certainly better to be done by questioning the postures expected of a manager today, rather than promoting the apparent demise of management. We suggest in this theoretical work a new possibility by seeking to rethink the major managerial postures. We propose to stop wanting to liberate the enterprise and to lay the foundations for the liberating enterprise.L'entreprise libérée est un concept qui fait beaucoup parler et écrire. D’aucuns la présentent comme une innovation managériale majeure et même un modèle organisationnel d’avenir. Pourtant, même si elle est une tentative de réponse intéressante aux problématiques de déplacement des valeurs et des attentes des collaborateurs au travail, elle semble plus être un habillage cosmétique qu’un véritable concept managérial. Il y a certainement mieux à faire en questionnant les postures attendues d’un manager aujourd’hui, plutôt qu’en promouvant l’apparent effacement du management. Nous proposons une révision conceptuelle à l’aide de l’éclairage postmoderne à travers la notion d’entreprise libérante. Nous suggérons ainsi, à travers ce travail théorique, une nouvelle piste en cherchant à repenser les grandes postures managériales. Nous proposons ainsi de cesser de vouloir libérer l’entreprise pour poser les bases de l’entreprise libérante. Ce travail de rénovation conceptuelle s’appuie sur une étude exploratoire qualitative menée auprès de managers « libérateurs »
Impression management on instagram and unethical behavior: the role of gender and social media fatigue
No full textInternational audienceImpression management (IM) concerns can lead to significant psychological consequences, potentially engendering unethical behavior. Therefore, adopting the stressor–strain–outcome framework, this study explores the effects of IM concerns on unethical behavior through wellbeing, and whether IM on social media (i.e., Instagram) triggers fatigue and results in unethical behavior at work. The findings of two empirical studies (n = 480 and n = 299) in different settings (Kuwait and the UK) suggest that women experience higher effects from IM concerns compared with men in Kuwait, while no gender differences are found in the UK. The results also confirm that impression management on social media platforms triggers fatigue, in turn increasing unethical behavior at work. This study contributes to the IM literature by capturing the effect of Instagram activities on workplace behavior
Ownership and performance of microfinance institutions in Latin America: A pseudo-panel malmquist index approach
No full textInternational audienceTo explore alternative organisational approaches used to carry out the microfinance activity, this paper compares gaps in performance of microfinance institutions (MFIs) depending on their ownership status (Privately-owned vs. NGO) and decomposes them into efficiency and technological gaps. By using a pseudo-panel Malmquist index approach to MFIs in the Latin America and Caribbean region, the selected approach overcomes the problem of different numbers of observations per year and avoids the need to pool all MFIs together to analyze group differences. Performance of MFIs is investigated from a global standpoint over the 2005-2013 period. Turning points in the performance of MFIs are closely related to recent financial crises. Privately-owned MFIs outperformed NGOs, except when the 2008- and 2011-financial crises hurt the sector. During these hard times, privately-owned companies appear less performing that NGOs, with productive frontiers most often diverging
Readiness for change: which source of justice and support really matters?
No full textInternational audienceAlthough justice perceptions have been proven to be a critical determinant of readiness for change (RFC), research is still needed to investigate which source(s) of justice fosters employee's preparedness to face change within his/her organization. The aim of this study is to examine the simultaneous influence of three sources of justice, namely the organization, the supervisor and the coworkers, on RFC through perceived organizational support, perceived supervisor support and perceived coworker support, respectively
Quand la RSE fragilise plus qu’elle ne rassemble. Les enseignements du cas “Danone-Faber”
No full textNational audienceContemporaneous companiesmust contributeto the resolution of many issues. Danonehas committeditself to an all-out development of CSR. We develop an alternativereading of the Faber-Danone affair and underline the risks of a potentially counterproductiveprocess of CSR development. In conclusion,we argue that companiesshoulddevelop a genuine “discussion ethic” between stakeholders so that CSR “brings togethermore than it divides”.Les entreprises contemporainesdoivent contribuerà la résolution denombreux enjeux. Danone s’estengagée dans un développement tous azimutsde la RSE. Nous développons une lecture alternative de l’affaireFaber-Danone et soulignons les risques d’unprocessus de surenchère potentiellementcontre-productif de la RSE. En conclusion,nous plaidons pour que les entreprisesdéveloppent une véritable « éthique de la discussion » entre les acteursafin que la RSE « rassemble plus qu’ellene divise »
DIVERSITÉ CULTURELLE ET PRATIQUES COMPTABLES : RÉSULTATS D’UNE ENQUÊTE RÉALISÉE AUPRÈS DE PME CAMEROUNAISES
No full textNational audienceCe papier examine le lien entre culture et comptabilité. Les études antérieures sur la question ont procédé à des comparaisons entre pays aux systèmes comptables différents et ont considéré la culture à l’échelle nationale. Très peu d’entre elles prennent en compte la dimension culturelle dans la recherche des déterminants de la complexité des systèmes d’information comptables des PME. De plus, la culture à l’échelle d’un pays est le plus souvent considéré comme homogène ; or certains pays comme le Cameroun sont caractérisés par une forte diversité culturelle. Sous le prisme de la multiculturalité, l’étude examine les pratiques comptables des PME camerounaises, et suggère l’influence de quelques spécificités culturelles