Collection HAL Kedge Business School
Not a member yet
2162 research outputs found
Sort by
The impact of normative institutions on socially sustainable supply chain management: the role of individual cultural values
No full textInternational audience– Drawing on institutional theory, this study investigates the role of individual cultural values on theadoption of socially sustainable supply chain management (socially SSCM) for Chinese suppliers facing thenormative institutional pressures of guanxi (interpersonal relationships)
Social inclusion practices in the upstream supply chain: a systematic literature review
No full textInternational audiencePurposeThis study conducts a systematic literature review (SLR) on social inclusion within upstream supply chains, targeting a notable literature gap in modern SCM discourse. By delving into this critical, yet underexamined, domain, this study spotlights the pressing need to incorporate social inclusion practices, particularly as global supply chains face increased scrutiny over their social ramifications. It examines social inclusion’s intricacies, offering practical insights for industry professionals to adopt, so that trustworthy social inclusion practices can proliferate across their upstream supply chains, thereby making a substantial contribution to both theoretical understanding and practical application.Design/methodology/approachEmploying five search queries across two leading academic databases, this investigation reviewed 86 articles that examined social issues related to social inclusion in the upstream supply chain. Via content analysis, this study aims to answer essential research questions and employs statistical bibliometric analyses to investigate the collected data further.FindingsThis study’s findings establish a definition of social inclusion within the upstream supply chain and present a conceptual framework delineating levers and indicators for evaluating such practices. Through rigorous analysis, it becomes apparent that mechanisms such as supplier compliance, collaboration and development are crucial for promoting social inclusion; however, their importance differs at various levels of suppliers in multi-tiered supply chains. Furthermore, a methodological matrix is introduced for assessing social inclusion practices’ efficacy, equipping practitioners with a roadmap for developing and executing strategies that extend social inclusion efforts throughout the supply chain, as well as emphasising these levers through monitoring, assessment and application of six specified indicators.Originality/valueThis study contributes to the dialogue surrounding upstream supply chain management by spotlighting social inclusion practices, addressing the literature gap in comprehending how social inclusion dynamics operate within upstream supply chains and outlining a distinct direction for forthcoming research. By highlighting the pressing importance of enhancing social inclusion practices, this study not only enriches the theoretical landscape but also lays the groundwork for subsequent empirical studies aimed at deciphering the complexities and practical hurdles associated with the efficient execution of these practices
Stochastic two-echelon vehicle routing problem with time windows: city logistics case study
No full textInternational audienceThe two-echelon capacitated vehicle routing problem (2E-CVRP) is a popular modelling approach used for solving urban logistics problems. Its aim is to handle freight distribution starting at a depot that supplies satellites or consolidation centres, and then to customers. Inspired by a case study, this work studies a 2E-CVRP variant with heterogeneous fleet of vehicles between echelons and limited loading capacity and time windows. The objective is the minimisation of the travel time. To deal with the computational complexity of the problem, a decomposition algorithm based on mixed integer linear programming (MILP) to solve the deterministic version is proposed. Also, a simheuristic is designed to solve its stochastic version. Experiments are carried out using real data of a case study in the city of Bogota, Colombia. Results show the impact of different freight delivery scenarios, providing insights for efficient decision-making
How do wineries price their wine experiences?
No full textInternational audiencePurpose – This paper aims to model the price of cellar tours using a hedonic pricing approach. The authors analyze the complex relationship between the price of an add-on (here, cellar tours) and the price of the reference product (here, wine).Design/methodology/approach – Thanks to a large database containing information on about 1,000 winery experiences, the authors regress the price of cellar tours on wine prices and on a broad set of objective characteristics that are (1) tour specific and (2) common to all tours offered by the winery. These exogenous controls include the type and style of experience offered, amenities and winemaking characteristics.Findings – The authors show that the price of cellar tours follows the price of the most expensive wine sold by the winery, which is a proxy for reputation. The authors find that one of the main determinants of cellar tour prices is visit length: wineries charge more for longer experiences. The number of wines tasted during the visit also increases the price. Prices are higher in places where there is a high level of wine tourism activity, which might be a sign of authenticity.Practical implications – Wine producers in different countries need to gain insights on how to price cellar tours, which are composite goods. The results can help practitioners price their winery experience according to common practices in different wine regions. The results may also be of interest to professionals in the tourism sector who are in charge of the pricing of by-products (e.g. tee-shirts, books, etc.), or for luxury fashion labels extending their brand in the catering industry with cafes and restaurants.Originality/value – To the best of the authors’ knowledge, this paper is the first empirical analysis that examines the complex relationship between the price of an add-on and the price of the reference product in the context of wine tourism
Orchestrating orphan ideas in the fuzzy front end of a large firm's R&D department
No full textInternational audienceThe fuzzy front end is the critical initial step of an innovation process during which new ideas emerge. This step's functioning is well understood when the ideas produced are in line with the organisation's directions or roadmap. In that case, there are a variety of managerial methods available to guide, filter and control the development of ideas while reducing the associated risks. However, we know considerably less about the emergence and development of orphan ideas, that is ideas that are not aligned with the firm's strategic roadmap. Such orphan ideas are beyond the scope of managers because they are not consistent with the orientations and needs identified by the firm. The aim of this article is to start to fill this gap through the qualitative study of three unexpected ideation processes at Hydro-Québec's research institute. Our data reveal a process characterised by a complicated intertwinement of formal and informal mechanisms and relationships. In particular, our results show that informal groups, which can be assimilated to epistemic communities, play a major role in the orchestration of the first stages of the journey of orphan ideas by taking charge of the development of the value proposition and of the idea's integration in the firm's managerial and strategic framework. Further, managing orphan ideas requires specific managerial devices and social mechanisms
Le multiplafond de verre, entre féminisation et résistances internes : une étude européenne (2003-2020)
No full textInternational audienceThe feminization of companies has generally been addressed through legislation at governance level. In this article, we suggest that the notion of the glass ceiling needs to be understood more broadly, and potentially concerns all strata of the organization. In France, the Rixain law (2021) intends to develop the feminization of executive committees. Our article highlights the concept of multiple glass ceiling. Our empirical study, based on a European sample, documents the existence and reality of glass ceilings. Finally, we contribute to the literature on board and executive committee diversity by demonstrating the importance of national and socio-economic contexts, apprehended through the variety of capitalisms (VoCs).La féminisation des entreprises a en général été abordée par le biais de législations agissant au niveau de la gouvernance. Dans cet article, nous suggérons que la notion de plafond de verre doit être entendue de façon plus large et concerne potentiellement toutes les strates de l’organisation. En France, la loi Rixain (2021) entend développer la féminisation des comités de direction. Notre article met en évidence le concept de multiplafonds de verre. Notre étude empirique, portant sur un échantillon européen, documente l’existence et la réalité de multiplafonds de verre. Enfin, nous contribuons à la littérature sur la diversité des conseils et des comités de direction en montrant l’importance des contextes nationaux et socio-économiques, appréhendés par la variété des capitalismes (VoCs)
Exploring Determinants That Influence the Usage Intention of AI-Based Customer Services in the UAE
No full textInternational audienceArtificial intelligence (AI) is revolutionizing the way customers interact with organizations and companies. There is a lack of research into AI-enabled customer experiences. Hence, this study aims to use the relevant literature to propose a conceptual framework for how the integration of AI in customer service can lead to an improved AI-enabled customer experience. Five propositions drawn from the reviewed literature present the main factors needed to ensure end users' acceptance of AI customer service in the United Arab Emirates (UAE). Our theoretical model extends the trust-commitment theory and service quality model, and incorporates perceived problem-solving ability, to address these factors and thereby guide the successful implementation of AI based customer service projects. The paper will help in understanding the key issues surrounding AI customer service applications that may support successful operations