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The Influence of Organizational Culture and Visionary Leadership on the Quality of Education Services at SMK Telkom Malang
Get PDFThe quality of educational services at SMK Telkom Malang contributes to student and parent satisfaction while fostering a conducive organizational culture. Visionary leadership plays a crucial role in establishing a clear vision, motivating school elements, and driving innovation through facility improvements and teacher development, creating a comfortable and productive learning environment. However, the declining trend in the Net Promoter Score (NPS) from 44.36 in 2022 to 35.21 in 2024, along with a decrease in new student enrollment over the past seven years, highlights the need for improvement. This study aims to analyze the influence of organizational culture and visionary leadership on the quality of educational services at SMK Telkom Malang within the context of vocational secondary education. This study employs a quantitative approach, with data collected through questionnaires distributed to respondents. Data analysis was conducted using descriptive analysis and multiple linear regression methods with the assistance of SPSS software. The study used 154 respondents as the research sample, drawn from the total population using proportionate stratified random sampling techniques. The population consists of school management, teachers, staff, and students from grades X to XII at SMK Telkom Malang. The findings of this study conclude: 1) there is a significant positive influence of organizational culture on the quality of educational services at SMK Telkom Malang; 2) there is a significant positive influence of visionary leadership on the quality of educational services at SMK Telkom Malang; 3) there is a significant simultaneous positive influence of organizational culture and visionary leadership on the quality of educational services at SMK Telkom Malang; and 4) the descriptive data reveals that respondents' scores for organizational culture tend to fall in the low category, while scores for visionary leadership and educational service quality are in the moderate category. Based on these findings, it is recommended that SMK Telkom Malang strengthens its organizational culture to create an educational environment that is adaptive and responsive to student needs. The school should maintain inspirational visionary leadership to support the achievement of its long-term vision. Additionally, the quality of educational services should be enhanced through the optimization of facilities, programs, safety, comfort, and the commitment of all members of the academic community
The Impact Of Service Quality And Timeliness On Customer Loyalty In The Goods Delivery Service At J&T Express Sawahan Branch – Surabaya
Get PDFThis study investigates the impact of service quality and timeliness on customer loyalty in the context of J&T Express services in Surabaya. Employing a quantitative approach and survey method, data were collected from 96 respondents through electronically distributed questionnaires. The analysis included validity and reliability tests, linear regression analysis, and hypothesis testing using t-tests and F-tests. The findings indicate a significant positive influence of service quality and timeliness on customer loyalty. Specifically, service quality was found to play a crucial role in enhancing customer satisfaction, which in turn fosters loyalty. Additionally, the research underscores the need for J&T Express to improve service responsiveness and delivery accuracy to retain existing customers and attract new ones. This study contributes to understanding consumer behaviour in the logistics industry and provides actionable insights for improving service quality in similar service organisations
Employee Performance in Relation to Work Environment and Discipline: Evidence from the Deli Serdang District Attorney's Office, Labuhan Deli
Get PDFThis study aims to analyze the influence of the work environment and work discipline on employee performance at the Deli Serdang District Attorney's Office Branch in Labuhan Deli. The research adopts a quantitative approach, utilizing surveys and structured questionnaires to collect data from employees. The work environment and work discipline are evaluated as independent variables, while employee performance serves as the dependent variable. By employing statistical analysis, this study examines the significance and strength of the relationship between these factors. The findings contribute to the understanding of how organizational conditions and individual discipline can enhance employee effectiveness. Additionally, this study highlights practical implications for improving workplace management and employee productivity
Implementation of Red Ocean Strategy in MSMEs: A Case Study of Warung Sambal Nagih Bang Hepi Yogyakarta – Performance and Marketing Strategy Analysis
Get PDFIn starting a business, especially on the MSME (Micro, Small and Medium Enterprises) scale, many business people go directly into existing markets and existing business models or commonly called Red Ocean. Especially in the culinary business, if there are still humans alive, the need for food remains, the potential for the culinary business also remains. The application of the Red Ocean Strayegy theory in building the Warung Sambal Nagih Bang Hepi MSME business in Yogyakarta is a way for business people that entering into an existing market still has the potential to compete, but it is necessary to make adjustments to the added value of their business as an additional strategy. This research analyzes business performance from the aspects of marketing, production, human resources, and finance. The results showed that the implementation of Red Ocean Strategy with added values such as affordable prices, extra rice portions, and free delivery services succeeded in making the business survive in a competitive market. Solutions implemented include special promos, CRM management, and adaptation to national economic dynamics. The conclusion shows that the business still exists and survives with a surplus profit of IDR 4,695,500 in period January-October 2024
Strategy Of PT. Karya Sehati Utama (KSU) In Increasing Buying Interest Through Marketing Mix
Get PDFThe internship activities carried out by the author aim to see how PT. Karya Sehati Utama, which operates in the property industry in Yogyakarta and its surroundings, can implement a good marketing mix strategy. PT. Karya Sehati Utama is one of the largest developers in Yogyakarta, which focuses on property development such as housing and villas. As a company in the property industry, PT. Karya Sehati Utama implements a 4P marketing mix strategy (product, price, place, promotion) to design and market projects that are in accordance with customer needs and market trends. To be able to find out the process, the author took observation data that was carried out directly and obtained 3 sources as a validity test. The method used by the author in compiling this internship report uses a qualitative method and uses triangulation testing. The analysis technique in this study consists of 3 activity flows that run simultaneously, namely: data reduction, data presentation and drawing conclusions. The results of this internship show that with the implementation of the marketing mix in the company, it has a significant influence on marketing activities so that the products offered can attract consumer buying interest
The Influence of Balanced Scorecard on Case Study Strategy Management at Ferry Company in Maluku Province
Get PDFArtikel ini membahas tentang pengaruh penerapan balanced scorecard terhadap manajemen strategis perusahaan penyeberangan di Provinsi Maluku, mulai dari perumusan strategi, perencanaan, implementasi, hingga evaluasi kinerja. Penerapannya berguna untuk menerjemahkan visi, misi serta strategi organisasi ke dalam tindakan yang nyata ke dalam kegiatan operasional yang mutlak diperlukan untuk mencapai tujuan jangka pendek dan jangka panjang secara efisien sebab tanpa penerjemahan tersebut, sumber daya yang terbatas kemungkinan besar akan terbuang sia-sia. Balanced Scorecard berfungsi sebagai alat kontrol bagi perusahaan untuk memanfaatkan sumber dayanya secara bijaksana. Variabel penelitian ini adalah : (1) manajemen strategi dan (2) perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal, perspektif pembelajaran dan pertumbuhan dalam Balanced Scorecard. Tulisan ini menguraikan tentang perlunya Balanced Scorecard untuk Perusahaan dan peluangnya apabila digunakan di perusahaan penyeberangan di provinsi Maluku sebab Pendekatan Balanced Scorecard tidak terbatas digunakan pada internal organisasi melainkan juga dapat diterapkan pada sektor eksternal serta berpengaruh positif pada Manajemen Strategi Perusahaan, berdasarkan beberapa analisis dan hasil penelitian yang dilakukan dengan populasi penelitian adalah seluruh karyawan, sedangkan sampel dalam penelitian ini adalah Manager, Staf Kantor Cabang, Petugas Operasional dan Awak Kapal yaitu sebanyak 78 orang. Analisis data dilakukan dengan analisis regresi linear berganda ,Uji Validitas, Uji Reliabilitas, Uji Normalitas, Uji Multikolinearitas, Uji Heteroskedastisitas, Uji Regresi linier berganda, Uji Koefisien Determinasi (R2), Uji T dan Uji Statistik F menggunakan alat analisis SPSS.26.IBM. Hasil analisis dan pengujian yang telah dilakukan dalam penelitian ini menunjukkan bahwa balanced scorecard berpengaruh signifikan pada perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal dan perspektif pertumbuhan & pembelajaran terhadap manajemen strategi pada perusahaan penyeberangan provinsi Maluku. Hal ini menekankan pentingnya kontrol balanced scorecard agar manajemen strategi dapat lebih efektif
Comparative Analysis of Traditional Methods with Activity Based Costing on Cost of Goods Produced by Yotta and Paduante Businesses
Get PDFMSMEs generally know the meaning of production costs, but do not understand the elements of calculating production costs, resulting in unreasonable determination of production costs. If MSMEs are unable to determine the cost of goods produced and the cost of goods sold accurately, it will have a negative impact on MSMEs in the long run. Quantitative Descriptive analysis method, with a case study research method regarding the comparative analysis of the Traditional method with the Activity Based Costing method on the calculation of Cost of Goods Manufactured at Yotta and Paduantea Businesses. The object used in this study is the Cost of Goods Manufactured using the Traditional method and the Activity Based Costing method. The unit of analysis used in this research is Yotta and Paduantea MSMEs. The results of calculations using the two methods result in differences in factory overhead charges which result in differences in the cost of goods produced. In the table above, Hazelnut Yotta is in a balanced condition where the difference figure is Rp. 0 and Green tea Paduan tea also experiences Overcosting or high costs of Rp. 14. Green tea Paduantea's COGS reported using the Traditional method is Rp.1,562 while the COGS with the Activity Based Costing method is Rp. 1,548, this shows that the reported COGS is Overcosting by Rp. 14, -. The COGS for Hazelnut Yotta reported using the Traditional method is Rp. 1,833 while the calculation of COGS with the Activity Based Costing method is Rp. 1,833
The Effect Of Training (Diklat) And Work Motivation On The Performance Of State Civil Apparatus In Singkawang City, West Borneo
Get PDFThis study examines the effect of training and motivation on the performance of State Civil Apparatus (ASN) in Singkawang City. The main objectives of this study are to analyze the effect of training on work motivation, the effect of training on performance, and the effect of motivation on performance. This data was collected through a structured questionnaire distributed to 100 ASN respondents, ensuring a comprehensive understanding of the variables involved. This questionnaire was specifically designed to measure variables relevant to training, motivation, and performance. The collected data were analyzed using SPSS statistical software. Descriptive analysis was used to describe the characteristics of respondents and research variables. Inferential analysis, such as correlation and linear regression tests, were used to test the research hypotheses. The results showed that training and work motivation had a positive and significant effect on ASN performance in Singkawang City. This study provides practical implications for policy makers and organizational leaders to design effective training programs in improving ASN motivation and performance. This study also contributes theoretically to the development of human resource management science, especially in the context of ASN performance
Enhancing Indonesian Coffee Competitiveness in the US Market: Competitor Analysis and Development Strategy
Get PDFCoffee is one of Indonesia's main plantation commodities with high export value. As the world's leading coffee producer, Indonesia actively exports coffee as part of its national economic strategy. This study aims to analyze the competitiveness and performance of Indonesian coffee exports in the United States market by comparing them with competing countries, namely Brazil, Canada, Italy, and Ethiopia. The methods used in this study are Revealed Comparative Advantage (RCA) and Constant Market Share (CMS). The data analyzed includes global export growth, coffee export value, and total commodity export value from Indonesia and competitor countries during the 2011-2022 period. The results of the study show that although Indonesian coffee has a comparative advantage over Canada and Italy, its competitiveness is still lower than that of Brazil and Ethiopia. In addition, the performance of Indonesian coffee exports to the United States is still relatively weak, with average growth that is below the average world export growth
How to Improve Investment Decisions in the Indonesian Sharia Capital Market? The Role of Financial Literacy, Brand Familiarity, and Long-Term Orientation
Get PDFLiterasi keuangan Islam dan keakraban merek berperan penting dalam mendorong keputusan investasi di pasar modal Islam. Namun, hubungan antara keduanya belum sepenuhnya dipahami, terutama dalam konteks budaya investasi jangka panjang. Penelitian ini bertujuan untuk menganalisis pengaruh literasi keuangan Islam dan keakraban merek terhadap keputusan investasi dan menguji peran orientasi jangka panjang sebagai variabel moderator dalam hubungan tersebut.
Penelitian ini melibatkan 291 orang berusia 17-60 tahun yang berminat untuk berinvestasi di pasar modal syariah Indonesia, yang dipilih secara purposive sampling. Pengumpulan data dilakukan melalui kuesioner yang disebarkan secara online melalui Google Forms. Metode analisis regresi linier berganda digunakan untuk menguji pengaruh variabel independen terhadap variabel dependen, sedangkan Moderated Regression Analysis (MRA) digunakan untuk menguji pengaruh moderasi dengan menggunakan perangkat lunak SPSS versi 26.
Hasil penelitian menunjukkan bahwa literasi keuangan Islam memiliki pengaruh positif terhadap keputusan investasi. Keakraban merek terbukti memiliki pengaruh positif terhadap keputusan investasi. Orientasi jangka panjang terbukti memiliki pengaruh positif terhadap keputusan investasi. Selain itu, orientasi jangka panjang tidak terbukti berperan sebagai variabel moderasi yang memperkuat hubungan antara literasi keuangan Islam dengan keputusan investasi, serta antara keakraban merek dengan keputusan investasi.
Temuan ini menyoroti pentingnya meningkatkan literasi keuangan Islam dan memperkuat keakraban merek untuk meningkatkan keputusan investasi di pasar modal Islam. Selain itu, organisasi disarankan untuk menanamkan budaya orientasi jangka panjang untuk mendukung perilaku investasi yang lebih berkelanjutan