Jurnal Politeknik Negeri Jakarta
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    Pengaruh Kualitas Layanan dan Penanganan Keluhan Terhadap Loyalitas Pengguna Dengan Kepuasan Pengguna Sebagai Variabel Intervening (Studi Kasus Aplikasi Bibit Investasi Reksa Dana Syariah)): Studi Kasus Aplikasi Bibit Investasi Reksa Dana Syariah

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    This study aims to analyze service quality and handling complaints against user loyalty through user satisfaction as an intervening variable in the millennial generation in Jakarta as users of the Bibit application of sharia mutual funds. This study used a quantitative approach with primary data obtained through questionnaires using the Likert scale as a measurement scale. The author uses the method of path analysis with the SPSS version 25. The results of this study shows that service quality and complaint handling have a positive and significant effect on user satisfaction, service quality has a positive but not significant effect on user loyalty, complaint handling and user satisfaction have a positive and significant effect on user loyalty, user satisfaction is unable to mediate the effect of service quality on user loyalty, and user satisfaction is unable to mediate the effect of complaint handling on the loyalty of Bibit application users sharia mutual fund investment in the millennial generation in Jakarta.Penelitian ini bertujuan untuk menganalisis kualitas layanan dan penanganan keluhan terhadap loyalitas pengguna dengan kepuasan pengguna sebagai variabel intervening pada generasi milenial di Jakarta sebagai pengguna aplikasi Bibit reksa dana syariah. Penelitian ini menggunakan pendekatan kuantitatif dengan data primer yang diperoleh melalui kuesioner (angket) dengan menggunakan skala likert sebagai skala pengukuran. Penulis menggunakan metode analisis jalur (path analysis) dengan bantuan program SPSS versi 25.  Hasil penelitian menunjukkan bahwa kualitas layanan dan penanganan keluhan berpengaruh positif dan signifikan terhadap kepuasan pengguna, kualitas layanan berpengaruh positif namun tidak signifikan terhadap loyalitas pengguna, penanganan keluhan dan kepuasan pengguna berpengaruh positif dan signifikan terhadap loyalitas pengguna, kepuasan pengguna tidak mampu memediasi pengaruh kualitas layanan terhadap loyalitas pengguna, dan kepuasan pengguna tidak mampu memediasi pengaruh penanganan keluhan terhadap loyalitas pengguna aplikasi Bibit investasi reksa dana syariah pada generasi milenial di Jakarta

    ANALYSIS OF WASTE MATERIAL COEFFICIENT FOR CONCRETE CASTING WORK USING BIM CUBICOST TAS

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    One of the construction project activities that has a large volume of work on the upper structure is casting work. In concrete requirement planning, contractors usually multiply the book by 10%. However, in practice, the concrete requirement is still less than planned. Therefore, concrete requirement planning must be calculated accurately. The volume of concrete needs to be multiplied by the waste material coefficient. This research was conducted on the XYZ Project by directly observing to obtain the volume of realized concrete purchased so that the value of the material coefficient that has taken into account waste material will be obtained. BIM Cubicost TAS is used to minimize planning volume calculation errors. The results of this study show that for horizontal casting work, the largest percentage of residual material is 3.133%, and the average percentage of residual material for horizontal casting is 2.192%. Meanwhile, for vertical casting work, the largest percentage of remaining material is 7.219% and the average percentage of remaining vertical casting material is 3.015%. Finally, the waste material coefficient is obtained as 1.022 for horizontal casting and 1.03 for vertical casting. In the AHSP Ministerial Regulation No. 1 of 2022, the coefficient value of materials for casting work using ready-mix concrete is 1.02. This reveals that the coefficient value in AHSP Minister of Public Works and Public Housing Regulation No. 1 of 2022 has not fully calculated the real waste material in the field. The analyzed coefficient values in this study can be used as a reference for the project to determine coefficients in the AHSP and aid in planning concrete volume requirements because it already takes into account the real waste material in the field

    EVALUATION OF OCCUPATIONAL HEALTH AND ENVIRONMENTAL SAFETY BASED ON TRI HITA KARANA IN THE PURA AGUNG JAGATNATHA IMPROVEMENT PROJECT

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    Implementing occupational health and environmental safety aspects is very important in project implementation. In addition to accelerating work, safety for workers is essential and must be considered. In the implementation of the project in Bali, Tri Hita Karana was carried out to maintain the stability and smoothness of the project. However, limited literature still reveals the relationship between these aspects. This study aims to evaluate and analyze the application model of occupational health and environmental safety based on Tri Hita Karana in the Pura Agung Jagatnatha Improvement Project in Denpasar City. A quantitative research design with a cross-sectional approach was used to evaluate each variable in the Tri Hita Karana component, including Parahyangan (X1), Pawongan (X2), and Palemahan (X3), on occupational health and environmental safety (Y). Two hundred selected respondents were given questionnaires to evaluate each hypothesis. The sampling technique uses total sampling with a research time of 6 months, and the model is analyzed using SEM–AMOS. The results show that the application of the Tri Hita Karana to occupational health and environmental safety has positive and significant consequences (p < 0.05) in the aspects of Parahyangan, Pawongan, and Palemahan. The mathematical model built is Y = 0.548X1 + 0.423X2 + 0.211X3, which means that a change in the Parahyangan value has a direct effect on the application of OHSE by 0.548 times, a change in the value of Pawongan has a direct effect on the application of OHSE by 0.423 times and a change in the value of Palemahan will directly affect the application of OHSE by 0.211 times. Hence, it is hoped that project implementers in Bali will be guided by implementing occupational health and environmental safety based on Tri Hita Karana.

    Representasi Penulisan Berita Efektif Pada Teras Berita Surat Kabar (Analisis Wacana Pada Film The Bridgerton)

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    The Bridgerton film is a British film based on a novel by Julia Quinn, who is known as a writer of historical romance stories. The Bridgerton takes place in England during the Regency era, namely around the 1800s. This film depicts the life of British aristocrats during the Regency Era in England which lasted from 1811 – 1820. The main characters in this film are the Bridgerton family and the writer of the newspaper "Lady Whistledown". Lady Whistledown is the pen name of the writer of the newspaper "Lady Whistledown", who is known as a writer of gossip and information that occurs in the lives of nobles, one of which is the life of The Bridgerton family. Lady Whistledown's newspaper is what the British people are most looking forward to because of its interesting news content, which is needed by certain groups of people and also the writing style is critical and straight to the point. Therefore, Lady Whistledwon's newspaper has unusual news value and human interest. Keywords: Film,Value,News,Writing,EffectiveFilm The Bridgerton merupakan film asal Inggris yang diangkat dari sebuah novel karya Julia Quinn yang dikenal sebagai penulis cerita roman sejarah. The Bridgerton mengambil latar kehidupan di Inggris pada era Regency yaitu sekitar tahun 1800-an. Film ini menggambarkan tentang kehidupan bangsawan Inggris pada Era Regency di Inggris yang berlangsung dari tahun 1811 – 1820. Tokoh utama pada film ini adalah keluarga The Bridgerton dan penulis surat kabar “Lady Whistledown”. Lady Whistledown adalah nama pena dari penulis surat kabar “Lady Whistledown”, yang dikenal sebagai penulis gosip dan informasi yang terjadi pada kehidupan bangsawan, salah satunya adalah kehidupan keluarga The Bridgerton. Surat kabar Lady Whistledown menjadi hal yang paling dinantikan oleh masyarakat Inggris karena isi beritanya yang menarik, dibutuhkan oleh kelompok masyarakat tertentu dan juga gaya penulisan yang kritis serta langsung pada intinya. Oleh karena itu, surat kabar Lady Whistledwon memiliki nilai berita unusual dan human interest. Kata-kata Kunci: Film,Nilai,Berita,Penulisan,Efekti

    KARAKTERISTIK DAN PERMASALAHAN PABRIK GULA PG X

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    This research aims to describe the characteristics and problems faced by PG X. Moreover, this research seeks to formulate alternative solutions for PG to give better economics effect for society. This type of research is descriptive qualitative. This research conducted at PG X. The results of this research indicate that PG X is having difficulty of achieving optimal profits. This problems happened because the price of sugar is regulated by the government, while the price of production factors such as fertilizer is free according to market mechanisms. Another problem is that the supply of quality sugar cane is still an obstacle and conditions of inefficiency. The results of this research provide solutions offered for PG (2) production cost efficiency; (3) increasing employee capabilities, and (4) increasing partnerships with farmers that are more intensive, especially in terms of cultivation and post-harvest to improve the quality of sugar canePenelitian ini bertujuan untuk mendeskripsikan karakteristik dan permasalahan yang dihadapi oleh PG X. Tidak hanya itu, penelitian ini berupaya untuk merumuskan alternatif solusi bagi PG X sehingga dapat memberikan dampak  ekonomi yang lebih baik bagi masyarakat. Jenis Penelitian ini adalah kualitatif deskriptif. Penelitian dilakukan di PG X. Hasil dari penelitian ini menunjukkan bahwa PG X mengalami kesulitan untuk mencapai laba yang optimal. Hal ini disebabkan oleh harga gula yang diatur oleh pemerintah sedangkan harga faktor produksi seperti pupuk harganya bebas sesuai mekanisme pasar. Permasalahan lainnya yaitu pasokan tebu yang berkualitas masih menjadi kendala serta kondisi inefisiensi. Hasil penelitian ini memberikan solusi yang ditawarkan untuk PG X diantaranya yaitu (1) perlu segera dilakukan modernisasi permesinan dan teknologi produksi; (2) efisiensi biaya produksi; (3)peningkatan kemampuan karyawan, dan (4) peningkatan kemitraan dengan petani yang lebih intensif khususnya dalam hal budi daya dan pasca panen untuk meningkatkan kualitas tebu

    Pemanfaatan User Experience Questionare Dalam Analisis Pengalaman Pengguna MyBSI E-Learning System

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    The purpose of this study is to utilize User Experience Questionnaire (UEQ) to measure the user experience of learning management system. 201 respondents were involved as UEQ respondents with diverse backgrounds as system users. In this research, My BSI Elearning System (MYBEST) is used as the research object. MYBEST has various features for the process of teaching and learning activities starting from the attendance process, discussion, provision of learning materials both in the form of modules and video links, submitting assignments, conducting quizzes and monitoring attendance at previous meetings. This research will provide benefits for UX practitioners, educators and developers of online learning management systems. The findings in this research are also expected to provide benefits for all scope of actors in the world of education who implement computer-based teaching and learning activities. The results of MYBEST user experience evaluation using UEQ can be seen from the calculated aspects such as Attractiveness, Pragmatic Quality and Hedonic Quality. The resulting MYBEST UX evaluation value is quite satisfactory, where of the six scales observed, three of them got above average results, and the other three got good results. In this study, it was found that the pragmatic aspect of UEQ has a more dominant value than the hedonic aspect.Tujuan dari penelitian ini adalah memanfaatkan User Experience Questionnaire (UEQ) untuk mengukur pengalaman pengguna sistem manajemen pembelajaran. 201 responden terlibat sebagai responden UEQ dengan beragam latar belakang sebagai pengguna sistem. Dalam penelitian ini, My BSI Elearning System (MYBEST) digunakan sebagai objek penelitian. MYBEST memiliki berbagai fitur untuk proses kegiatan belajar mengajar mulai dari proses presensi, diskusi, penyediaan materi pembelajaran baik dalam bentuk modul maupun link video, submit tugas, pelaksanaan kuis serta monitoring kehadiran di pertemuan sebelumnya. Penelitian ini akan memberikan manfaat untuk para praktisi UX, pendidik maupun pengembang sistem manajemen pembelajaran daring. Temuan pada penelitian ini diharapkan juga akan memberikan manfaat untuk semua lingkup pelaku di dunia pendidikan yang menerapkan kegiatan belajar mengajar berbasis komputer. Hasil evaluasi pengalaman pengguna MYBEST menggunakan UEQ dapat terlihat dari aspek yang dihitung seperti Attractiveness, Pragmatic Quality dan juga Hedonic Quality. Nilai evaluasi UX MYBEST yang dihasilkan cukup memuaskan, dimana dari enam skala yang diamati, tiga di antaranya mendapat hasil di atas rata-rata, dan tiga lainnya mendapatkan hasil baik. Dalam penelitianl ini meghasilkan temuan bahwa aspek pragmatis UEQ memiliki nilai yang lebih dominan dibandingkan aspek hedonis

    Penyiram Tanaman Hidroponik Otomatis Berbasis IoT Dengan PLC Outseal Dan ESP32

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    Proses penyiraman pada tanaman hidroponik adalah salah satu unsur penting dalam tumbuh kembang tanaman, tanaman membutuhkan air agar tetap terus tumbuh dengan baik. Kurang efisien nya penyiraman tanaman dengan cara manual menjadikan tanaman tidak terawat karena kebutuhan air yang tidak tercukupi ataupun melebihi kecukupan pada tanaman. Untuk menjaga tumbuh kembang pada tanaman dibutuhkan sistem monitoring yang dapat memantau kelembaban tanah untuk memastikan tanaman mendapatkan asupan air yang cukup. Beberapa komponen yang digunakan diantaranya adalah sensor kelembaban tanah, sensor level air pada tangki, motor pompa dan valve. Penelitian ini menggunakan metode experimental yang kemudian divalidasi dengan implementasi langsung pada kebun hidroponik. Penerapan sistem kontrol penyiram tanaman hidroponik otomatis dengan PLC Outseal digunakan untuk mengatur kontrol pompa penyiraman dan pompa sumur berdasarkan pembacaan sensor yang akan mengoptimalkan penyiraman sesuai dengan kebutuhan tanaman dan dapat termonitoring dari jarak jauh dengan melihat hasil pembacaan sensor melalui aplikasi Blynk pada smartphone. Hasil penelitian menunjukkan bahwa sistem dapat bekerja sesuai deskripsi apabila kelembaban dibawah 3300 maka pompa penyiraman akan mati, dan apabila kelembaban diatas 3300 maka pompa akan hidup, waktu kecepatan penerimaan data pada Blynk selisihnya sekitar 1 detik

    Perencanaan PLTS Off-Grid di Balai Kampung Wamfoura, Distrik Wasirawi, Kabupaten Manokwari

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    Kebutuhan akan listrik telah menjadi salah satu hal penting bagi masyarakat saat ini. Lebih dari 88% dari sumber energi listrik berasal dari bahan bakar fosil. Pemanfaatan sumber energi yang tidak dapat diperbarui menyebabkan konsekuensi buruk bagi lingkungan. Untuk menanggulangi masalah tersebut serta mengurangi beban listrik PLN yang meningkat, penting untuk mengembangkan teknologi energi terbarukan yang bersifat ramah lingkungan. Memanfaatkan energi matahari melalui pembangunan pembangkit listrik tenaga surya (PLTS) adalah langkah yang sesuai untuk memenuhi kebutuhan pokok akan listrik. Balai Kampung Wamfoura memiliki luas atap yang cukup besar dan memiliki potensi iradiasi/intensitas sinar matahari sebesar 4,648 kWh/m2/day menurut data Global Solar Atlas. Kampung Wamfoura memiliki masalah yaitu hanya teraliri listrik PLN dari pukul 6 sore hingga pukul 6 pagi. Untuk mengatasi masalah tersebut dilakukan penelitian ini untuk merencanakan PLTS off-grid pada Gedung Balai Kampung Wamfoura. Untuk memenuhi konsumsi listrik harian Balai Kampung Wamfoura yaitu sebesar 9,952 kWh/hari dibutuhkan 14 panel surya dengan kapasitas 380 Wp, 24 buah baterai dengan kapasitas 296 Ah, dan 2 inverter dengan kapasitas 4000 W. Simulasi PVSyst menghasilkan 3632.5 kWh per tahun dengan performance ratio 35%. Dengan hasil produksi energi listrik tersebut maka dapat memenuhi konsumsi listrik harian Balai Kampung Wamfoura

    Trip Generation Model of Sawah Baru Residential, Ciputat District, South Tangerang Municipality

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    Traffic congestion in Ciputat area due to increasing of trip generation unsupported by transportation facilities and adequate road network. Generally, solution that implemented is road network capacity upgrades with widening based on trip generation analysis. The purpose of this research to determine trip generation model, total of trip generation, factors that influence of trip generation, and characteristics of trip users on Sawah Baru residence Ciputat Tangerang Selatan. The research method used by household interview survey about number of family members, amount of income per month, number of people working, number of students, number of vehicle owners, amount of transportation costs per month, also trip data from family members daily. Data that has been collected then analyzed with multiple linear regression method used SPSS 25.0 application with significant level 95%. Trip generation model of Sawah Baru residence can be attained Y = 0,450 +0,833 X1 with R2(R square) = 0,833. Total of trip generation that is generated by Sawah Baru residence = 333 trip/day. Based on t Test with significant level <0,05, therefore an influential factors are number of family members, amount of family income, number of people working, number of students, vehicle owners, and transportation cost.Permasalahan kemacetan di Kawasan Ciputat diakibatkan karena meningkatnya pergerakan masyarakat yang tidak didukung dengan sarana transportasi dan jaringan jalan yang memadai. Solusi yang pada umumnya diterapkan adalah peningkatan kapasitas jaringan jalan dengan pelebaran berdasarkan perhitungan bangkitan perjalanan. Tujuan penelitian ini untuk mengetahui model bangkitan perjalanan, total bangkitan perjalanan, faktor-faktor yang mempengaruhi bangkitan perjalanan, dan karakteristik pelaku perjalanan pada pemukiman Sawah Baru Ciputat Tangerang Selatan. Metode penelitian yang digunakan survei wawancara rumah tangga terkait jumlah anggota keluarga, pendapatan per bulan, jumlah orang yang bekerja, jumlah orang yang masih bersekolah, kepemilikan kendaraan, biaya transportasi per bulan, serta data perjalanan dari setiap anggota keluarga per hari. Data yang dikumpulkan kemudian dianalisis dengan metode regresi linear berganda menggunakan aplikasi SPSS 25.0, dengan tingkat kepercayaan 95%. Model bangkitan perjalanan di kawasan perumahan Sawah Baru diperoleh Y = 0,450 + 0,833 X1 dengan nilai R2 (R square) sebesar 0,833. Total bangkitan perjalanan dari kawasan perumahan Sawah Baru sebesar 333 pergerakan/hari. Berdasarkan uji-T dengan nilai signifikan <0,05, maka faktor-faktor yang mempengaruhi bangkitan perjalanan di kawasan perumahan Sawah Baru adalah jumlah anggota keluarga, pendapatan rumah tangga, jumlah orang yang bekerja, jumlah pelajar/mahasiswa, kepemilikan kendaraan, dan biaya transportas

    PERCEPTION AND MOTIVATION OF STUDENTS TOWARDS PROJECT-BASED LEARNING (PJBL) IN LANGUAGE LEARNING

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    Project-based learning (PjBL) has emerged as a prominent approach in vocational education, particularly in language learning, as it aligns closely with the challenges of the professional world. This study investigates the perceptions and motivations of vocational students toward the implementation of PjBL in their language courses. The purpose of this study is to analyze students' experiences with PjBL, identify the factors influencing their motivation and engagement, and propose recommendations for improving the effectiveness of PjBL in vocational education. A mixed-method approach was employed, combining quantitative data from structured questionnaires completed by 170 students across three semesters and qualitative insights from Focus Group Discussions (FGD). The sampling technique ensured representation from students with varying levels of experience with PjBL. The findings show that in general, students perceive PjBL positively, recognizing its role in enhancing their understanding of course material and developing critical skills such as communication and collaboration. However, challenges such as inconsistent instructions from lecturers, tight deadlines, and a lack of focus on the learning process in assessments were noted as significant barriers to engagement and motivation. PjBL holds substantial promise for improving language learning outcomes in vocational education. By addressing instructional consistency, providing flexible timelines, and emphasizing formative assessments, PjBL can be further optimized to better prepare students for the demands of their future careers.  Project-based learning (PjBL) has emerged as a prominent approach in vocational education, particularly in language learning, as it aligns closely with the challenges of the professional world. This study investigates the perceptions and motivations of vocational students toward the implementation of PjBL in their language courses. The purpose of this study is to analyze students' experiences with PjBL, identify the factors influencing their motivation and engagement, and propose recommendations for improving the effectiveness of PjBL in vocational education. A mixed-method approach was employed, combining quantitative data from structured questionnaires completed by 170 students across three semesters and qualitative insights from Focus Group Discussions (FGD). The sampling technique ensured representation from students with varying levels of experience with PjBL. The findings show that in general, students perceive PjBL positively, recognizing its role in enhancing their understanding of course material and developing critical skills such as communication and collaboration. However, challenges such as inconsistent instructions from lecturers, tight deadlines, and a lack of focus on the learning process in assessments were noted as significant barriers to engagement and motivation. PjBL holds substantial promise for improving language learning outcomes in vocational education. By addressing instructional consistency, providing flexible timelines, and emphasizing formative assessments, PjBL can be further optimized to better prepare students for the demands of their future careers.

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