Jurnal Politeknik Negeri Jakarta
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ANALISIS DAYA DUKUNG SPUN PILE BERDASARKAN DATA KALENDERING DAN STANDARD PENETRATION TEST (SPT)
No full textThe construction of the Serang–Panimbang Toll Road Section III Phase 2 Package 3 was part of a National Strategic Project requiring a strong foundation to overcome soil settlement. Spun piles were used as the primary foundation to resist both vertical and horizontal loads. This study aimed to determine axial bearing capacity based on pile driving (calendering) and SPT data analysis, calculate lateral bearing capacity, and evaluate pile settlement and displacement. Pile driving analysis showed varying capacities, with the lowest value from the Navy-McKay formula (371.782 kN) and the highest from the WIKA formula (926.061 kN). The Meyerhof α formula from SPT analysis produced the highest axial capacity (1052.162 kN). Lateral bearing capacity based on Broms (1965) exceeded allowable limits in both sand (9608.429 kN) and clay (6272.101 kN). Pile settlement occurred as a response to structural loads acting on the foundation and was influenced by the physical and mechanical properties of the supporting soil beneath. Based on elastic analysis using Vesic’s method (1967), the maximum settlement was (25.224 mm), occurring at the interaction zone between the spun pile and dominant soil layers at foundation depth. This value remained within the safe limit according to SNI 8460:2017. Overall, the spun pile foundation proved effective in maintaining stability under vertical and horizontal force while ensuring structural integrity and sustainability against potential settlement and displacement.Pembangunan Jalan Tol Serang-Panimbang merupakan Proyek Strategis Nasional. Proyek ini memerlukan struktur yang kuat untuk mengatasi penurunan tanah. Proyek Jalan Tol Serang-Panimbang Seksi III Fase 2 Paket 3, menggunakan spun tumpukan sebagai fondasi utama yang berfungsi menahan beban hingga batas aman yang ditetapkan. Tugas akhir ini bertujuan menentukan nilai daya dukung aksial berbagai metode analisis data Kalendering dan SPT dengan beberapa rumus, menghitung daya dukung lateral serta menghitung penurunan tiang. Hasil daya dukung Kalendering memiliki kapasitas daya dukung yang berbeda-beda tiap formula, dengan berat tiang sebesar (837,68 kN) menurunkan energi efektif. Nilai terendah Navy-McKay (371,782 kN), tertinggi WIKA (926,061 kN). Pada hasil daya dukung aksial SPT nilai daya dukung spun tumpukan menggunakan formula kombinasi Meyerhof α metode ( 1052,162 kN ) dengan dominasi gesek, Hasil daya dukung lateral formula Brom's (1965) pada lapisan pasir ( 9608,429 kN ) dan lempung ( 6272,101 kN ) menambah penahan lateral sehingga membantu spun tumpukan aman terhadap beban horizontal. Hasil penurunan spun tumpukan elastis (Vesic 1967) yaitu ( 25,224 mm) penurunan spun tumpukan memenuhi batas izin SNI 8460:2017. Solusi ini efektif dalam menjaga kestabilan gaya vertikal dan horizontal pada kondisi lapangan, sekaligus memastikan kelangsungan struktur konstruksi terhadap potensi penurunan spun tumpukan
Sistem Keamanan Lingkungan Berbasis IoT dan Mobile App
No full textThis community service activity aims to implement an Internet of Things (IoT)-based environmental security system integrated with mobile applications to improve the quality of life of residents in RT 01 RW 03 Beji Timur. The main problems identified include high crime rates and inefficient manual administrative systems. Using the Participatory Action Research (PAR) approach, the system was developed with hardware components consisting of ESP32 microcontroller, DFPlayer Mini module, and PAM8610 amplifier connected through Firebase Realtime Database. The E-RT 01 RW 03 mobile application provides alarm alert feature with queue logic, transparent bookkeeping, digital dues cards, and electronic letter submission. The evaluation results show a significant increase in participants' knowledge from an average score of 74 to 81 after training. Although there was a slight decrease in usage intention (78 to 77) and training evaluation (78 to 76), these values still indicate positive community response. The system successfully provides fast emergency response, administrative transparency, and easy-to-use interface.This community service activity aims to implement an Internet of Things (IoT)-based environmental security system integrated with mobile applications to improve the quality of life of residents in RT 01 RW 03 Beji Timur. The main problems identified include high crime rates and inefficient manual administrative systems. Using the Participatory Action Research (PAR) approach, the system was developed with hardware components consisting of an ESP32 microcontroller, a DFPlayer Mini module, and a PAM8610 amplifier connected through Firebase Realtime Database. The E-RT 01 RW 03 mobile application provides an alarm alert feature with queue logic, transparent bookkeeping, digital dues cards, and electronic letter submission. The evaluation results show a significant increase in participants' knowledge from an average score of 74 to 81 after training. Although there was a slight decrease in usage intention (78 to 77) and training evaluation (78 to 76), these values still indicate a positive community response. The system successfully provides fast emergency response, administrative transparency, and an easy-to-use interface.
Keywords—Internet of Things, mobile application, environmental security, community service, smartcommunity Abstrak Kegiatan pengabdian masyarakat ini bertujuan mengimplementasikan sistem keamanan lingkungan berbasis Internet of Things (IoT) yang terintegrasi dengan aplikasi mobile untuk meningkatkan kualitas hidup masyarakat RT 01 RW 03 Beji Timur. Permasalahan utama yang diidentifikasi meliputi tingkat kriminalitas yang tinggi dan sistem administrasi manual yang kurang efisien. Menggunakan pendekatan Participatory Action Research (PAR), sistem dikembangkan dengan komponen perangkat keras terdiri dari mikrokontroler ESP32, modul DFPlayer Mini, dan amplifier PAM8610 yang terhubung melalui Firebase Realtime Database. Aplikasi mobile E-RT 01 RW 03 menyediakan fitur alarm alert dengan logika antrian, pembukuan transparan, kartu iuran digital, dan pengajuan Surat elektronik. Hasil evaluasi menunjukkan peningkatan signifikan pada pengetahuan peserta dari nilai rata-rata 74 menjadi 81 setelah pelatihan. Meskipun terjadi sedikit penurunan pada minat penggunaan (78 menjadi 77) dan evaluasi pelatihan (78 menjadi 76), nilai-nilai tersebut masih menunjukkan respon positif masyarakat. Sistem berhasil menyediakan respons cepat dalam situasi darurat, transparansi administrasi, dan antarmuka yang mudah digunakan.
Kata kunci—Internet of Things, aplikasi mobile, keamanan lingkungan, pengabdian masyarakat, smartcommuni
Edukasi Literasi Keuangan pada Rumah Ibadah (Masjid) di Parit Baru, Salatiga, Sambas, Kalbar
No full textParit Baru Village, Salatiga District, Sambas Regency, has 7 mosques, 3 prayer rooms, and 5 Buddhist temples. Some houses of worship have recorded their financial statements, but they are not yet in accordance with the Accounting Standards for Entities Without Public Accountability (SAK-ETAP). SAKETAP is stipulated by the Indonesian Institute of Accountants (IAI) in ISAK-35 (Interpretation of Financial Accounting Standards) concerning the Presentation of Financial Statements for Non-Profit Entities. Therefore, houses of worship require education and training in mosque financial literacy so they understand and are able to present accountable financial statements. Education and training are carried out through Community Service (PKM) activities in the Public Sector Accounting Study Program. The purpose of the PKM activity is to improve understanding and ability in preparing mosque financial statements. The results of the PKM activity show that there is an increase in knowledge and ability in preparing financial statements according to applicable standards. Before the PKM activity, participants did not fully understand house of worship accounting, because financial recording has only been done in a simple manner. However, after participating in PKM activities, house of worship administrators came to understand the importance of good accounting as a form of accountability to the public. This can be seen from the enthusiasm of the participants who want to learn about the application for compiling financial reports for places of worship that we have provided.Parit Baru Village, Salatiga District of Sambas Regency, has 7 mosques, 3 prayer rooms, and 5 Buddhist temples. Some houses of worship have recorded their financial statements, but they are not yet in accordance with the Accounting Standards for Entities Without Public Accountability (SAK-ETAP). SAKETAP is stipulated by the Indonesian Institute of Accountants (IAI) in ISAK-35 (Interpretation of Financial Accounting Standards) concerning the Presentation of Financial Statements for Non-Profit Entities. Therefore, houses of worship require education and training in financial literacy, hence they understand and are able to present accountable financial statements. Education and training are carried out through Community Service (PKM) activities in the Public Sector Accounting Study Program. The purpose of the PKM activity is to improve understanding and ability in preparing mosque financial statements. The community service method used is service learning, which is a teaching approach that integrates community service activities with academic objectives, carried out through the stages of observation, implementation, and evaluation. The results of the PKM activity show that there is an increase in knowledge and ability in preparing financial statements according to applicable standards. The result shows that house of worship administrators came to understand the importance of good accounting as a form of accountability to the public. This can be seen from the enthusiasm of the participants who want to learn about the application for compiling financial reports for places of worship that we have provided.
Keywords - ISAK 35, Financial Literacy, Non-Profit Organizations Abstrak Desa Parit Baru, Salatiga, Sambas, memiliki 7 buah masjid, 3 mushalla, dan 5 vihara. Sebagian rumah ibadah sudah melakukan pencatatan, namun belum sesuai dengan Standar Akuntansi Entitas Tanpa Akuntabilitas Publik (SAK-ETAP). SAKETAP ditetapkan oleh Ikatan Akuntan Indonesia (IAI) dalam ISAK-35 (Interpretasi Standar Akuntansi Keuangan) tentang Penyajian laporan keuangan entitas berorientasi nirlaba. Oleh karena itu, rumah ibadah memerlukan edukasi dan pelatihan literasi keuangan masjid supaya memahami dan mampu menyajikan laporan keuangan yang dapat dipertanggungjawabkan. Edukasi dan pelatihan dilakukan melalui kegiatan Pengabdian Kepada Masyarakat (PKM). Tujuan kegiatan PKM untuk meingkatkan pemahaman dan kemampuan dalam menyusun laporan keuangan mesjid. Metode pengabdian yang digunakan adalah service learning yaitu pendekatan pengajaran yang mengintegrasikan layanan masyarakat (pengabdian) dengan tujuan akademik. dengan tahapan observasi, pelaksanaan, dan observasi. Data yang digunakan adalah data primer yang bersumber dari catatan keuangan sederhana pengurus Hasil kegiatan PKM menunjukkan bahwa terdapat peningkatan pengetahuan dan kemampuan dalam melakukan penyusunan laporan keuangan sesuai standar yang berlaku. Sebelum dilaksanakankegiatan PKM peserta belom memahami sepenuhnya tentang akuntansi rumah ibadah, karena selama ini pencatatan keuangan hanya dilakukan secara sederhana. Namun setelah mengikuti kegiatan PKM, pengurus rumah ibadah menjadi memahami tentang pentingnya akuntansi yang baik sebagai bentuk pertanggungjawaban kepada publik. Hal ini dapat dilihat dari antusias para peserta yang ingin mempelajari aplikasi penyusuan laporan keuangan rumah ibadah yang sudah disediakan.
Kata kunci - ISAK 35, Literasi keuangan, Organisasi Nirlab
Penguatan Kapasitas dan Peran Tenaga Kesehatan Berbasis Komunitas dalam Implementasi G1R1J di Puskesmas Kota Ende
No full textDengue Hemorrhagic Fever (DHF) remains a significant public health issue in Indonesia, including in the working area of Puskesmas Kota Ende, which has reported high case numbers over the past five years. The national strategy "One House, One Larvae Monitoring Officer" (G1R1J) has not yet achieved optimal results, largely due to limited health worker involvement in education, monitoring, and community support. This community service initiative seeks to strengthen health workers’ capacity through participatory training consisting of three sessions: deepening DHF knowledge, structuring G1R1J implementation, and practicing larvae surveillance and health education at the household level. Methods included interactive lectures, simulations, discussions, and fieldwork. Evaluation showed marked improvements in knowledge 44% to 86.7% (session 1), 8% to 82.7% (session 2), and 22% to 88% (session 3). Besides cognitive gains, the program also developed soft skills, making participants more communicative, collaborative, and responsive to local dynamics. These results indicate that participatory training effectively enhances technical and interpersonal competencies, positioning health workers as key agents of behavioral change in dengue prevention. This model holds potential for replication in other regions facing similar dengue challenges..
Keywords: Empowerment, Health Workers, Implementation, G1R1JDengue Hemorrhagic Fever (DHF) remains a significant public health issue in Indonesia, including in the working area of Society Central Health (Puskesmas) Kota Ende, which has reported high case numbers over the past five years. The national strategy " One House, One Larvae Inspector" has not yet produced the expected outcomes, mainly due to the limited involvement of healthcare workers in community education, supervision, and empowerment activities. This community service initiative seeks to strengthen health workers’ capacity through participatory training consisting of three sessions: deepening DHF knowledge, structuring One House, One Larvae Inspector implementation, and practicing larvae surveillance and health education at the household level. The method used is Learning Service that emphasizes simulations, group discussions, and fieldwork. Evaluation showed marked improvements in knowledge 44% to 86.7% (session 1), 8% to 82.7% (session 2), and 22% to 88% (session 3). Besides cognitive gains, the program also developed soft skills, making participants more communicative, collaborative, and responsive to local dynamics. These results indicate that participatory training effectively enhances technical and interpersonal competencies, positioning health workers as key agents of behavioral change in dengue prevention. This model holds potential for replication in other regions facing similar dengue
Keywords - Empowerment, Health Workers, Larval Surveillance Abstrak Demam Berdarah Dengue (DBD) masih menjadi tantangan serius dalam sistem kesehatan masyarakat, termasuk di wilayah kerja Puskesmas Kota Ende, yang mencatat angka kasus tinggi dalam lima tahun terakhir. Implementasi Gerakan 1 Rumah 1 Jumantik (G1R1J) sebagai strategi nasional pencegahan berbasis komunitas belum berjalan optimal, terutama karena rendahnya keterlibatan tenaga kesehatan dalam edukasi, pemantauan, dan pendampingan. Kegiatan pengabdian ini bertujuan meningkatkan kapasitas tenaga kesehatan melalui pelatihan partisipatif yang terdiri dari tiga sesi utama: penguatan konsep DBD, pengorganisasian G1R1J, dan praktik pemantauan jentik serta penyuluhan rumah tangga. Metode yang digunakan Service Learning meliputi diskusi kelompok, dan praktik lapangan. Hasil evaluasi menunjukkan peningkatan signifikan dalam pengetahuan peserta, masing-masing dari 44% ke 86,7% pada sesi pertama, 8% ke 82,7% pada sesi kedua, dan 22% ke 88% pada sesi ketiga. Selain peningkatan kognitif, pelatihan juga berhasil membentuk karakter tenaga kesehatan yang lebihkomunikatif, kolaboratif, dan adaptif terhadap dinamika komunitas. Temuan ini menegaskan bahwa pelatihan berbasis partisipatif efektif dalam membangun kompetensi teknis sekaligus memperkuat peran tenaga kesehatan sebagai agen perubahan dalam pengendalian DBD berbasis rumah tangga. Ke depan, model pelatihan ini berpotensi direplikasi di wilayah lain dengan konteks epidemiologi serupa.
Kata Kunci- Pemberdayaan, Tenaga Kesehatan, Implementasi, G1R1
Rancang Bangun Walker untuk Lansia dengan Fitur Adjustable Height: Analisis Kekuatan Struktur Menggunakan Simulasi Elemen Hingga
No full textThis study aims to design a walker for the elderly equipped with an adjustable height feature to improve user comfort and safety. The frame design was developed using CAD software and its structural strength was analyzed using the Finite Element Method (FEM). Simulations were carried out with static load variations ranging from 40 kg to 90 kg on aluminum alloy 6061-T4 material. The analyzed parameters include von Mises stress, equivalent strain, total deformation, and safety factor. The simulation results show a maximum von Mises stress of 28.99 MPa at a 90 kg load, which remains well below the material’s yield strength of 230 MPa, with a minimum safety factor of 7.849. These findings demonstrate that the walker design is safe to use within the tested load range. Future research is recommended to conduct dynamic structural testing and experimental validation of the physical prototype.Penelitian ini merancang walker untuk lansia dengan fitur adjustable height guna meningkatkan kenyamanan dan keselamatan pengguna. Desain rangka dikembangkan menggunakan perangkat lunak CAD dan dianalisis kekuatannya melalui metode elemen hingga. Simulasi dilakukan dengan variasi pembebanan statis 40 kg hingga 90 kg pada material aluminium paduan 6061-T4. Parameter yang dianalisis meliputi tegangan von Mises, regangan ekuivalen, deformasi total, dan faktor keamanan. Hasil simulasi menunjukkan nilai tegangan maksimum sebesar 28,99 MPa pada beban 90 kg, masih jauh di bawah batas kekuatan luluh material sebesar 230 MPa, dengan faktor keamanan minimum 7,849. Hasil penelitian ini membuktikan bahwa desain walker aman digunakan dalam rentang beban yang diuji. Penelitian selanjutnya direkomendasikan untuk mengkaji uji dinamis dan validasi eksperimental prototipe fisik
Aplikasi Seven Tools Dalam Peningkatan Kualitas Proses Coating Produk X
No full textQuality is one of the important factors that determine the competitiveness of a product. As a manufacturer of tinplate packaging, PT X continues to strive to improve the quality of its products. The problems faced by PT. X is the target loss that exceeds 1% of the total production losses. The average losses in 2020 are 1.86% which occur in the packaging coating process. This study aims to identify problems that occur in the coating process, determine the factors that cause problems, and analyze the results of quality control in the X packaging coating process. The method used in this study is the application of seven tools in particular using a checksheet, Pareto diagram, fishbone diagram, then a control chart used to control quality parameters. used in the coating process, namely Dry Film Weight, and Viscosity. The results of the research on the X-packaged check sheet that were studied were obtained in the coating process were Splash, Rusty, Dented, Scumming, and Blank Line oblique. In Pareto, the biggest problem is Splash (80%) which is also the six big problem coating, the splashes that occur all occur in the X-packaged varnish coating process. In fishbone there are 4 factors that influence the occurrence of splash, namely Man, Material, Machine, and Method. In the control chart of the X-packaging varnish coating quality parameters for dry film weight, it does not exceed the upper or lower limits, while for viscosity data there are 3 data above the upper limit. The value of Cp = 0.58 which means Cp <1 so that the process is less able to produce products according to the target specifications. The splash problem can be solved if the coating quality parameters are always maintained, because if the quality parameter results exceed the control limit, there will be defects in the coating results.
Keywords: coating, checksheet, fishbone, pareto, splas
THE USE OF COLLABORATIVE CROSS-TEXT JIGSAW (CCTJ) IN TEACHING READING COMPREHENSION
No full textThis quantitative study aims to explore the challenges faced by students in reading comprehension, with a particular focus on difficulties in identifying main ideas and understanding vocabulary. The research was conducted at MTsS Darul Ulum Banda Aceh and involved 31 eighth-grade students as participants. Data were collected using a combination of pre-tests, post-tests, and questionnaires to provide a comprehensive overview of students' reading comprehension skills. Initial findings from the pre-test indicated that many students struggled to recognize main ideas within texts and had limited vocabulary mastery, which hindered their overall understanding of reading materials. To address these issues, the Collaborative Cross-Text Jigsaw (CCTJ) strategy was implemented over five instructional meetings. This method emphasizes student collaboration and interaction through structured reading activities. The analysis of test results showed a significant improvement in students' reading comprehension abilities. The correlation value of 0.863 and a significance value of 0.000 (which is less than α = 0.05) indicate a strong and statistically significant positive relationship between the pre-test and post-test scores. Additionally, the questionnaire responses revealed that students found the CCTJ method engaging and supportive. They reported feeling more comfortable learning English, with better comprehension of the reading lo texts and increased enjoyment during the learning process
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah pada PT Bank BTN Cabang Panakkukang Kota Makassar: Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah
No full textThis research aims to analyze the influence of service quality on customer satisfaction at PT Bank BTN Panakkukang Branch, Makassar City. Data was collected through questionnaires distributed to 120 respondents. Data analysis was carried out using the Statistical Package for the Social Sciences.SPSS version 29 software, with a simple linear regression method to identify the relationship between service quality variables and consumer satisfaction. The results of descriptive analysis show that the average service quality score is 4.12, and consumer satisfaction is 4.16. Simple regression analysis shows that these variables simultaneously have a significant effect on consumer satisfaction (F=215.328; p<0.05F= 215.328; p<0.05. Partially, the service quality variable has an influence coefficient of 0.809
Keywords: Service quality, customer satisfactionPenelitian ini bertujuan untuk menganalis pengaruh kualitas pelayanan terhadap kepuasan nasabah PT Bank BTN Cabang Panakkukang Kota Makassar. Data dikumpulkan melalui kuesioner yang disebarkan kepada 120 responden. Analisis data dilakukan menggunakan perangkat lunak Statistical Package for the Social Sciences.SPSS versi 29, dengan metode regresi linier sederhana untuk mengidentifikasi hubungan antara variabel kualitas pelayanan dan kepuasan nasabah. Hasil analisis deskriptif menunjukkan bahwa rata-rata skor kualitas pelayanan adalah 4.12, dan kepuasan nasabah 4.16. Analisis regresi sederhana menunjukkan bahwa variabel tersebut secara simultan berpengaruh signifikan terhadap kepuasan nasabah (F=215.328 ;p<0,05F= 215.328; p<0,05. Secara parsial, variabel kualitas pelayanan memiliki koefisien pengaruh sebesar 0,809
Kata kunci: Kualitas pelayanan, Kepuasan nasaba
Integrasi QR Code dalam Sistem Stock Opname Digital untuk Validasi Stok Barang Jadi di PT XYZ
No full textPenelitian ini bertujuan untuk mengembangkan dan menerapkan sistem stock opname digital berbasis AppSheet sebagai solusi untuk meningkatkan akurasi pencatatan dan mengatasi permasalahan shortage pada finished goods dalam returnable packaging di PT XYZ. Proses stock opname sebelumnya dilakukan secara manual sehingga rentan terhadap kesalahan pencatatan, keterlambatan pelaporan, dan ketidaksesuaian data antara fisik dan sistem. Penelitian ini menggunakan metode observasi proses, analisis akar masalah, serta perancangan aplikasi berbasis AppSheet yang terintegrasi dengan penggunaan QR Code untuk mempercepat proses validasi. Hasil implementasi menunjukkan bahwa sistem digital mampu meningkatkan kecepatan input data, menurunkan potensi human error, serta menghasilkan data stok yang lebih akurat dan real-time. Selain itu, aplikasi memberikan kemudahan dalam pelacakan returnable packaging dan memperbaiki alur kerja warehouse secara keseluruhan. Penelitian ini membuktikan bahwa digitalisasi menggunakan platform low-code seperti AppSheet dapat menjadi solusi efektif dan scalable untuk meningkatkan efisiensi operasional perusahaan.
Kata kunci: Digital Stock Opname, Appsheet, Akurasi Inventori, Returnable Packaging, QR Code Validatio
EVALUASI KESUKSESAN PENERAPAN SISTEM MANAJEMEN PERGUDANGAN BERBASIS APLIKASI PADA PT XYZ
No full textA warehouse management system is a database-based computer program designed to improve the efficiency of warehouse performance and to make it easier to manage the storage of goods. XYZ Store Tangerang branch is a retail business that implements an application-based warehousing management system called AIMS. Measuring the success of application implementation is necessary to see the influence of system quality, information quality, and service quality on use, user satisfaction, and net benefits. Success measurement is carried out to improve the quality and impact received from the application. This research is located in Tangerang and will be carried out in April – June 2024. Descriptive analysis and SEM PLS analysis were used to process primary research data through questionnaires distributed to 50 respondents. The results showed that system quality and service quality affected net benefits but did not affect user use and satisfaction. Meanwhile, the quality of information affects user use and satisfaction but does not affect the net benefits.Sistem manajemen pergudangan merupakan program komputer berbasis database yang dirancang untuk meningkatkan efisiensi kinerja gudang dan diperlukan untuk mempermudah pengelolaan penyimpanan barang. Toko XYZ cabang Tangerang merupakan usaha ritel yang menerapkan sistem manajemen pergudangan berbasis aplikasi yang bernama AIMS. Pengukuran kesuksesan penerapan aplikasi diperlukan untuk melihat pengaruh kualitas sistem, kualitas informasi, dan kualitas pelayanan terhadap penggunaan, kepuasan pengguna, dan manfaat bersih. Pengukuran kesuksesan dilakukan guna meningkatkan kualitas serta dampak yang diterima dari aplikasi tersebut. Penelitian ini berlokasi di Tangerang, yang dilaksanakan pada bulan April – Juni 2024. Analisis deskriptif dan analisis SEM PLS digunakan untuk mengolah data penelitian primer berupa kuesioner yang disebarkan kepada 50 responden. Hasil penelitian menunjukkan kualitas sistem dan kualitas pelayanan berpengaruh terhadap manfaat bersih namun tidak berpengaruh terhadap penggunaan dan kepuasan pengguna. Sedangkan kualitas informasi berpengaruh terhadap penggunaan dan kepuasan pengguna namun tidak berpengaruh terhadap manfaat bersih