International Journal of Human Capital and Innovative Management
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Analysis of the Influence of Customer Focus, Continuous Improvement, and Quality Obsession on Managerial Performance in PT. Tiki Jalur Nugraha Ekakurir Manado Main Branch
Get PDFThis research aims to determine the influence of customer focus, continuous improvement, and quality obsession on managerial performance simultaneously or partially at PT. Tiki Jalan Nugraha Eka Courier Main Branch Manado. This type of research is quantitative using multiple linear regression analysis methods. The research population was 60 people and the research sample used total sampling, which is determining the sample using the entire population as respondents. The research results show that TQM: focus on customers (X1), continuous system improvement (X2), and obsession with quality (X3) simultaneously or partially have a positive and very significant effect on managerial performance (Y)
Study And Analysis Of Conflicts Arising Between Employes Leaders And Employes
Get PDFIn this article, we will discuss in detail the disputes and conflicts that may arise between employees, employees and leaders in every organizations and institution. And we distinguish their differences. Let’s look at ways to eliminate these situations.
 
Analysis of Marketing Strategy on Coffee Houses at Flamboyan Street Manado City, Indonesia
Get PDFThis research analyzes marketing strategies on the 7p aspects of marketing "Product," "Price," "Promotion," and "Place" from several leading coffee houses, such as Rumah Kopi Pulang, Rumah Kopi Black Cup, Rumah Kopi The Local, Rumah Kopi Wacana , and Expecto Coffee House. The main focus on the "Product" aspect shows that product quality and responsive customer service are the main keys for this coffee house. They innovate their menus, keep product quality consistent, and respond quickly to customer feedback. On the "Price" aspect, each coffee house adopts different pricing strategies, including discounts, promotions, and customer incentives. This strategy is designed to maintain competitiveness and attract customers in a competitive market. The "Promotion" aspect shows that each house has a unique promotional strategy, such as the use of social media, non-coffee products, e-commerce, co-branding and targeted promotions. The “Place” aspect emphasizes the importance of location in the coffee house business. Each home focuses on creating a comfortable and welcoming environment, both indoors and outdoors, to meet customer preferences. A deeper analysis of the “People,” “Process,” and “Physical Evidence” aspects reveals that this coffee house is investing in barista training and development, optimizing business processes, and creating dine-in facilities that support positive customer experiences. In conclusion, a marketing strategy that is integrated in all these aspects aims to create strong relationships with customers, increase loyalty, and ensure business growth in a highly competitive market. This research method uses a qualitative method with a total sample of 5 people taken from each coffee house in the research area in the form of the house owner, head barista, store manager, or the largest shareholder of the coffee house. The overall research results of implementing marketing strategies through the 7p of integrated marketing increase customer loyalty and business growth in a competitive market from each coffee house on Jalan Flamboyan, Manado City
MASS MEDIA AND PROFESSIONALISM IN NIGERIA: RADIO AND TELEVISION
Get PDFThe issue of media professionalism in Nigerian radio and television is of vital importance, given the profound influence these media outlets have on public opinion and societal norms. This study examines the historical developments, ethical standards, regulatory frameworks, and challenges faced by these media channels in Nigeria. It also proposes strategies for strengthening media professionalism, drawing upon the Social Responsibility Theory as a theoretical framework. The study finds that while progress has been made in improving media professionalism since the liberalization of the media landscape in the 1990s, challenges persist in terms of ethical conduct, content quality, industry regulation, and technology adaptation. Strengthening media professionalism requires a multi-pronged approach involving government policies, media reforms, industry collaborations, and individual commitment to professional standards. By adhering to the principles of the Social Responsibility Theory, radio and television stations in Nigeria can contribute to promoting democracy, development, and social justice, and foster a culture of ethical reporting
Intercultural Communication and Religious Harmony at Puja Mandala as an International Tourist Destination: An Islamic Perspective
Get PDFThe Puja Mandala site represents a historical legacy from the formative period of Indonesia’s independence as a sovereign nation characterized by cultural and religious diversity. This diversity inspired the nation’s founders to envision Indonesia as a country where people of various ethnic, social, and religious backgrounds could coexist harmoniously in mutual respect and unity. This study aims to explore how intercultural communication and the concept of Tri Kerukunan Umat Beragama (the Threefold Harmony among Religious Communities) function as an “international tourist destination,” and how harmony is perceived from an Islamic perspective. The research employs a qualitative descriptive approach, focusing on words and narratives rather than numerical data. Data were collected through interviews, reports, and documents, emphasizing the natural setting of the phenomena to capture their deeper meaning. The findings reveal that since its establishment and development, Puja Mandala has become a symbol of interreligious harmony and the only worship complex in the world that houses five different places of worship within a single area. It has also emerged as a global tourist destination, representing a miniature of religious tolerance in Bali and Indonesia as a whole. Many observers express optimism that Puja Mandala can serve as a model for other regions and as an educational medium for promoting tolerance, harmony, and diversit
Analysis of Organizational Management Factors Affecting the Innovation Capability of Small and Medium-Sized Enterprises
Get PDFThe purpose of this article is to evaluate how management characteristics affect small and medium-sized enterprises' (SMEs) capacity for innovation. A total of 315 SMEs in Uzbekistan were analyzed between 2022 and 2023. Leadership, information and knowledge management, customer relationship management, business-society relationship management, results, age, and size were among the internal aspects taken into account. Innovation capability was evaluated using sectoral innovation level. The correlations were analyzed using data envelopment analysis and multiple linear regression. The results showed that an organization's efficiency and capacity for innovations are positively impacted by information and knowledge, customer interactions, leadership, and society
Analysis of the Influences of Work Environment, Soft Skills, and Employee Performance Appraisal to Bank Health by Mitigating Non-Performing Loans (NPL): Case Studies on the Employees of Employees PT. Bank SulutGo South Minahasa Region
Get PDFThis research aims to analyze the influence of the work environment, soft skills and employee performance assessment on non-performing loans (NPLs). The population in this research is employees of Bank SulutGo in the South Minahasa regions example as much 100 permanent and non-permanent employees at Bank SulutGo. The method used in this research is descriptive method. Primary data used in this research was obtained with using questionnaire and Likert scale as a measuring tool as well technique a Multiple Linear Regression r and hypothesis testing used to determine the expected influence of the work environment, soft skills and employee performance on NPL. The results of research and data analysis show that simultaneously work environment, soft skills and employee work assessment have a positive effect on non-performing loans in SulutGo bank employees in the South Minahasa region
Measurement of Dimensional Learning Organization Questionaire (DLOQ) at the Regional Secretariat of Palopo City
Get PDFThis study measures the level of implementation of learning organizations using the Dimension Learning Organization Questionnaire (DLOQ) developed by Watkins and Marsick 2013 to analyze the level of implementation of DLOQ in the scope of the Palopo City regional secretariat. The approach in this study uses a quantitative research type with a descriptive method with a population of all civil servants/ASN in the Palopo City regional secretariat, namely 138 people using a saturated sampling technique, all members of the population are sampled, so in this study the number of samples is 138 people. The research instrument that has been used as a data collector in the field uses a questionnaire with 21 statement items classified into 7 dimensions by looking at three levels of implementation of learning organizations, namely individuals, units/teams and organizations. The validity technique of the questionnaire measuring instrument through the construct and content validation process until the instrument is declared valid. Furthermore, the data analysis technique uses descriptive statistics using a frequency table with a Likert scale to find the interval scale of the value criteria to highlight the percentage or frequency of respondents' answers to the statements on the questionnaire. The results found were three levels of individual, team and organization with 21 statement items and 3 levels had an average DLOQ value of 3.28 with very appropriate criteria
Advertising Service Performance in The Public Service Development Division of LPP RRI Bengkulu
Get PDFThis study aims to analyze the performance of employees in the Public Service Development Division of LPP RRI Bengkulu, particularly in relation to the management and attraction of public service advertisement clients. Given the crucial role of radio as a mass communication medium, LPP RRI Bengkulu functions not only as a government broadcaster but also as a provider of promotional services. Employing a qualitative descriptive approach, data were collected through observation, interviews, and documentation with purposive sampling. Key informants included division managers and advertisement clients. The theoretical framework is based on Mahsun's (2006) performance indicators: input, process, output, outcome, benefit, and impact. Findings indicate that employee performance generally meets organizational expectations in terms of service delivery, though several obstacles remain—such as insufficient staff, limited technical training, and inadequate infrastructure. Issues with internet bandwidth and technical supervision further hinder optimal advertisement service execution. Moreover, there is a need for increased technical training to enhance staff skills, particularly in negotiation, proposal drafting, and client communication. The research concludes that while the current performance level is adequate, improvements in staffing, training, and infrastructure are needed to boost efficiency and service quality. The insights gained from this study are expected to contribute to the theoretical discourse in public administration, while also providing practical recommendations for LPP RRI Bengkulu in optimizing its advertisement service
The Influence of Digital Competency, Digital Organizational Culture and Organizational Citizenship Behavior on Employee Performance at Bank Sulutgo
Get PDFThe development of the banking business is very rapid and is faced with the challenges of the digital economy and digital transformation, this encourages banks to improve the performance of their companies and employees in facing the digital era. Digital competence and digital culture are absolutely essential to answer these challenges in improving employee performance. So this research aims to determine the influence of digital competence, digital culture and Organizational Citizenship Behavior on PT Employee Performance. Bank SulutGo. The research sample was all permanent employees of PT Bank SulutGo with a total of 250 employees. This research uses a relationship test between variables and hypotheses carried out using structural equation modeling (SEM) and partial least squares (PLS) techniques using SmartPLS 4 software. The research results show that digital competence, digital organizational culture and Organizational Citizenship Behavior have a positive and significant influence on employee performance. The digital competency variable has a big influence on employee performance. For PT. Bank SulutGo can pay more attention to improving digital competency for employees so that employee performance can be further improved by providing digitalization training in banking