International Journal of Human Capital and Innovative Management
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An Analysis of Service Quality for Limited Stay Permits (ITAS) For Foreign Nationals at The Class I Immigration Office TPI Bengkulu
Full text linkThis study aims to determine an Analysis of Service Quality for Limited Stay Permit (ITAS) for Foreign Citizens at the Class I Immigration Office TPI Bengkulu. This research uses a qualitative descriptive method. Furthermore, data collection techniques are carried out by means of interviews, observation, and documentation. After obtaining the results of the research analyzed by means of data reduction, data presentation and conclusion drawing. Informants in this study amounted to 5 people consisting of 3 key informants and 2 main informants. This study uses the theory according to Zeithmal in Hardiyansyah (2018: 63), there are five dimensions of Service Quality as follows: (1) Tangible (direct evidence), consisting of physical facilities, equipment, personnel and communication. (2) Reliability, the ability of the service unit to create the promised service appropriately. (3) Responsiveness, the ability to help consumers be responsible for the quality of service provided. (4) Assurance, the ability of officers to provide guarantees on time, cost, legality, and certainty of service costs. (5) Empathy, attention to individuals (officers) given to applicants such as; prioritizing the interests of the applicant, friendly attitude, courtesy, non-discrimination, and respect for customers. Then the results of this study are as follows: (1) Tangible (direct evidence), the facilities used in the employee room are fairly complete and in good condition. (2) Reliability, the service provided by the officer is as promised. (3) Responsiveness, the officer is very alert in providing services to the applicant. (4) Assurance, the officer is polite, courteous and friendly to the applicant. (5) Empathy, officers care, are quick to respond and responsive in providing information to all applicants
Celebrity Endorsement and Purchase Intention: Mediating Role of E-Wom
Full text linkThis academic work investigates the relationships between celebrity endorsement, electronic word-of-mouth, and purchase intention using the Elaboration Likelihood Model paradigm. Utilizing structural equation modelling with AMOS on a dataset of 328 respondents from Biratnagar, Nepal, the results indicate that celebrity endorsement negatively affects purchase intention, implying that poorly aligned endorsements may discourage purchase intentions. However, celebrity endorsement positively influences EWoM, underscoring its potential to spark consumer discussions and engagement online. EWoM substantially increases purchase intention, emphasising its vital influence on consumer decision-making. The mediating influence of electronic word-of-mouth in the relationship between celebrity endorsement and purchase intention illustrates how outside information from celebrity endorsements can evolve into the primary mode of processing via online interactions. The study contributes to the Elaboration Likelihood Model by integrating celebrity endorsement and EWoM into a cohesive model, emphasizing EWoM’s dual role as both an outcome of peripheral processing and a driver of cognitive engagement. Practical implications for marketers include aligning celebrity endorsements with brand identity and leveraging digital platforms to maximize EWoM’s impact. Limitations include the cross-sectional design and cultural specificity of the sample. Future studies should investigate different settings, longitudinal designs, dand the function of new technology in consumer behaviour
Effectiveness of Logistics Service Delivery at PT Haluan Segara Lines Bengkulu Branch
Full text linkThis study aims to analyze the effectiveness of logistics service delivery at PT Haluan Segara Lines, Bengkulu Branch. Using a qualitative descriptive approach, data were collected through interviews, observation, and documentation involving six informants, including key and supporting participants. The research adopts the effectiveness dimensions proposed by Strees in Tangkilisan (2005), namely productivity, adaptability, job satisfaction, profitability, and resource utilization. The findings reveal that the company has achieved satisfactory performance in terms of timely shipments, accurate order fulfillment, and employee satisfaction regarding the work environment and task distribution. The company also demonstrates adaptive capacity during emergencies and has begun integrating technology in its operations, although not yet optimally. Furthermore, financial management shows a positive balance between operational costs and revenues. However, the research identifies areas for improvement, particularly in the optimization of technological resources to support logistics operations more effectively. This study is expected to serve as a reference for logistics service providers to enhance service quality and operational efficiency in response to increasing customer expectations and dynamic market demand
Revitalizing the Pantauan Mangkal Luagh Tradition as a Cultural Identity of the Pasemah Tribe : A Study of the Penindaian Village Community, Kedurang Ilir, South Bengkulu Regency
No full textThis study aims to describe the efforts to revitalize the Pantauan Mangkal Luagh tradition as a cultural heritage of the Pasemah Tribe in South Bengkulu. The method used is descriptive qualitative through interviews, observations, and documentation. The results of the study indicate that this tradition is starting to be abandoneSd because it is considered complicated and requires large costs. Using Anthony F.C. Wallace’s theory, revitalization is seen through six stages: changes in people’s perspectives (mazeway reformulation), conveying traditional values through communication, cooperation in its implementation (organization), adjustment to social conditions (adaptation), changes in the meaning and function of tradition (cultural transformation), and efforts to maintain the tradition as a community habit (routine). Overall, the Pantauan Mangkal Luagh tradition is maintained even though it has undergone adjustments to remain relevant and able to maintain the cultural values of the Pasemah community
Driving Efficiency through Innovative Funding Governance: A Study on Vocational Public Schools
Full text linkEffective governance of public schools hinges on transparency and accountability to ensure proper management of educational resources. The School Operational Grant (BOS Fund) is a critical financial mechanism supporting school operations in Indonesia. This study explores how transparency and accountability influence BOS Fund utilization in vocational schools, introducing school financial reporting as a mediating variable to assess governance effectiveness. Employing a quantitative causal design, data were collected from 200 vocational schools through questionnaires distributed to principals and BOS fund treasurers. The data were analyzed using Partial Least Squares- Structural Equation Modeling (PLS-SEM) to examine causal relationships. Results reveal that transparency and accountability significantly enhance BOS Fund utilization, with school financial reporting playing a key mediating role. Schools with well-structured financial documentation are more likely to comply with regulations and avoid fund mismanagement. The findings underscore the need for improving financial literacy among school administrators, enforcing compliance mechanisms, and encouraging public oversight. This study’s primary contribution lies in positioning financial reporting as a mediating factor between governance principles and fund utilization, offering a robust governance model tailored to vocational schools. Unlike prior research, this study specifically addresses the underexplored domain of vocational school funding in Indonesia, contributing novel insights to education finance literature
The Effect off Occupational Safety and Health on Employee Performance in the Palm Oil Plantation of Persada Banyuasin
Full text linkThis study aims to assess the effect of occupational safety and health on employee performance at Persada Banyuasin Palm Oil Plantation. The background of this study is the high incidence of work accidents that occur in plantations, which have a negative impact on employee productivity and morale. This study uses a quantitative approach, with data collected through the distribution of questionnaires to all 55 employees, using a saturated sample technique. The results of the analysis show that occupational safety and health have a significant effect on employee performance, with a significance level of 0.000, which is much smaller than 0.05. These findings indicate that good safety and health factors can improve employee performance, improve productivity, and reduce accidents that can disrupt operations. Overall, this study confirms that improving occupational safety and health can directly contribute to improving employee performance at the Persada Banyuasin Palm Oil Plantation. This highlights the importance of investing in safety and health aspects as part of efforts to enhance productivity and worker well-bein
Performance Management of Saribi Health Center: Socialization of Smoking Cessation Efforts (UBM) at SMP Negeri 3 Numfor Barat
Full text link The purpose of this study is to identify the effectiveness of smoking cessation programs (UBM), analyze the performance management of health centers, measure supporting and inhibiting factors for the success of the UBM program, and provide optimal services for the UBM program. This study uses exploratory, explanatory, and triangulation methods with a mixed method design. The causative factors of smoking addiction involve nicotine levels, which are the main components that can cause addiction in cigarettes. This article review reveals that smoking cessation therapy includes pharmacological interventions using drugs and nonpharmacological methods involving behavioral strategies. Integrating behavioral and pharmacological methods will increase the effectiveness of therapy. The Food and Drug Administration (FDA) has approved first-line pharmacological treatments such as varenicline, extended-release bupropion, and Nicotine Replacement Therapy (NRT). the results are quite effective in designing and implementing UBM programs, but there are still challenges in maintaining long-term impacts. Family support, school environment, and tighter supervision are important factors in increasing the effectiveness of smoking cessation programs for students
The Effect of Pricing and Promotion Strategies on Consumer Loyalty on the Shopee Platform in Palembang City
Full text linkThe growth of e-commerce has driven significant changes in consumer behavior, including increased use of the Shopee platform, which dominates 36% of the market in Indonesia. Pricing strategy (X1) is an approach to setting product prices based on costs, demand, and competition. Promotion (X2) includes activities to persuade consumers to make purchases. Consumer loyalty (Y) reflects a deep commitment to continue supporting preferred products despite the influence of situational and marketing factors. This study aims to examine the influence of pricing and promotion strategies on Shopee consumers' loyalty in Palembang, both simultaneously and partially. The research subjects are Shopee consumers in the city of Palembang. The approach used is quantitative descriptive with accidental sampling on 272 respondents with an error level of 10%. Data were obtained through a Google Form questionnaire and analyzed using SPSS 26, with validity, reliability, classical assumption, and hypothesis tests. The results of the study showed a coefficient of determination (R²) of 49.3%, meaning that 49.3% of consumer loyalty can be explained by pricing and promotional strategies. Pricing contributed 28.4%, while promotions contributed 20.8% to consumer loyalty. In conclusion, both simultaneously and partially, pricing and promotional strategies have a significant effect on Shopee consumer loyalty in Palembang. The proposed hypothesis was proven correct, with a positive influence between the two variables on consumer loyalt
The Effect of Customer Reviews and Service Quality on User Satisfaction of The Maxim Application in Palembang City
Full text linkTechnological advances have transformed human life in the digital economy. The emergence of online transportation services has been able to satisfy people's transportation needs, one of which is the Maxim app. Customer reviews are users' responses to their experiences with a service. Service quality is the effort to meet customers' needs and desires in accordance with their expectations. User satisfaction is the feeling of satisfaction or disappointment that arises when the performance of a product is compared to expectations. The object of this study is Maxim app users. This study uses a quantitative descriptive approach with accidental sampling to 272 respondents with an error level of 10% or 0.1. The data used is primary data obtained through Google Forms from Maxim app users in Palembang through validity and reliability tests, classical assumption tests, and hypothesis testing. The results of the study indicate that customer reviews and service quality partially contribute 24.7% and 30.8%, respectively, to user satisfaction. Meanwhile, the simultaneous results show that the coefficient of determination (R²) is 55.6%, and the remaining 44.4% of user satisfaction can be explained by the variables of customer reviews and service quality. Thus, both partially and simultaneously, customer reviews and service quality significantly influence user satisfaction in the Maxim application in Palembang. Therefore, the hypothesis is accepted as it has been proven to be true. There is a positive influence between customer reviews and service quality, which further enhances user satisfactio
An Analysis of Employees’ Competence at Class I TPI Immigration Office In Bengkulu
Full text linkThis study aims to determine the competence of employees of Class I TPI Immigration Office Bengkulu. This research method uses a qualitative approach which is presented descriptively. The informants of this research amounted to 5 people. Data collection methods through observation, interviews and documentation. Based on the results of research and discussion using the theory of Spencer and Spencer in Sinurat (2021: 54) there are five indicators used. From the results of the study it can be concluded that the competence of employees at the Bengkulu Class I TPI Immigration office has been sufficiently implemented, this can be seen from the research results, namely: (1) Motives (motives) Encouragement in the form of appreciation, professional approach, employee position development, always open to every input from fellow employees, included in activities that can foster competence for employees, namely by participating in technical guidance, training, and training for employees. The achievements are related to functional training, pre-service training, and technical training. (2) Traits (traits) Employees of Class I TPI Immigration Office Bengkulu have good character, the concept of work assessment includes employee-oriented in carrying out work with a friendly, dexterous, and accountable attitude, harmonious leadership style, respect for employee backgrounds, helpfulness, loyalty to the values of Pancasila and the 1945 Constitution. (3) Concept (self-concept): Immigration office employees have a good attitude, namely by doing their duties well, being disciplined and responsible for the tasks assigned. And employees are confident in the potential of each employee without limiting their abilities. (4) Knowledge: the level of education of employees at Class I TPI Immigration Office Bengkulu, namely: diploma, bachelor's and master's degrees and there are also high school students in accordance with the field of work (5) Skill: the skills of employees at Class I TPI Immigration Office Bengkulu can be implemented by means of training or training. The training and training in general are: financial management, computer skills. While specifically as follows: Human rights training, socialization of intellectual property, Indonesian Immigration education training, leadership training level 4 (four), immigration technical education, international cooperation, training seminars such as immigration inspection, PPS investigation, competency training for type C PPK MOOC model, eazy passport, Visa granting policy, residence permit services and certified State PPK (PNT). So the training/training at Class I TPI Immigration Office Bengkulu has been carried out properly and has increased the competence of employees at the office