FUW-International Journal of Management and Social Sciences
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EFFECT OF ORGANIZATIONAL LEARNING ON THE PERFORMANCE OF SELECTED INFORMATION AND TECHNOLOGY FIRMS IN NIGERIA
Get PDFThe inability of Nigerian IT firms to expand operations and gain competitive advantage, especially in the face of foreign competition, has remained a thing of concern to many stakeholders, and hence, this research, which examines the effect of organisational learning proxied by knowledge acquisition and knowledge sharing on the performance of selected IT firms in Nigeria. A structured five-point Likert scale questionnaire was used in a survey design to gather primary data from a sample of 464 IT firms selected using the census sampling technique. Multiple regression analysis was used to analyse the data. The study found that knowledge acquisition has a positive and significant effect on performance, while knowledge sharing has a negative and significant effect on performance. Therefore, the study recommends that IT firms intensify efforts to identify and collate internal and external knowledge information and ideas relevant to improving performance. Similarly, IT firms should make deliberate efforts to ensure a smooth transfer of ideas, information and relationships, especially from departing employees to existing ones. Employees should be encouraged to attend training sessions to acquire new knowledge and store their professional knowledge and experience, which will benefit the organizatio
AUGMENTED REALITY AND CUSTOMER ENGAGEMENT IN FASHION BUSINESS: ONTOLOGICAL PERSPECTIVE
Get PDFThis paper explored the transformative role of augmented reality (AR) in enhancing customer engagement within Nigeria's rapidly evolving fashion industry. As the sector embraces advanced technologies, AR emerges as a pivotal tool that merges physical and virtual experiences, allowing consumers to try on clothing and accessories virtually. This study highlights the significance of AR in fostering brand loyalty and customer retention, particularly among Nigeria's tech-savvy youth. By adopting an ontological perspective, the research delves into how AR reshapes consumer perceptions and interactions, emphasising the cultural nuances that influence engagement strategies. The findings reveal that AR not only enhances the shopping experience but also reduces product returns and increases sales conversion rates, addressing logistical challenges in Nigeria's online retail landscape. Case studies of successful AR implementations by local brands demonstrate its potential to elevate brand visibility and foster deeper emotional connections with consumers. The paper concludes by recommending strategies for integrating AR into marketing efforts, including personalised experiences, gamification, and community-building initiatives. Future research avenues are proposed to further investigate the long-term impacts of AR on customer loyalty, the effectiveness of gamification, and the economic implications for small and medium-sized enterprises. This comprehensive analysis contributes valuable insights for stakeholders aiming to leverage AR in Nigeria's fashion industry, positioning them for sustainable growth and enhanced global competitiveness
POWER DISTANCE AND SEXUAL HARASSMENT DISCLOSURE AMONG UNIVERSITY STAFF IN EDO STATE
Get PDFSexual harassment remains a pervasive issue in higher education and power distance influences the disclosure of harassment incidents among university staff in Edo State. The relationship between power distance and sexual harassment disclosure among university staff in Edo State, Nigeria was investigated by this study. The study specifically examined how centralization (CNS) and organizational justice (ORJ) influence the disclosure of sexual harassment incidents within university settings. A cross-sectional survey research design was employed, with a sample size of 320 in Ambrose Alli University and Benson Idahosa University in Edo State. The study utilized multiple regression analysis to assess the influence of CNS and ORJ on the likelihood of reporting sexual harassment. The findings revealed that while centralization negatively affects disclosure, organizational justice positively encourages it. It also revealed a statistically significant difference in the experience of sexual harassment between staff in public and faith-based universities. Based on these results, the study recommends that universities decentralize reporting mechanisms and strengthen fairness in handling sexual harassment cases to foster a safer and more supportive environment for staf
Effect of COVID-19 on customer satisfaction with POS System: Empirical Evidence from Selected Deposit Money Banks (DMBs) in Kaduna Metropolis
Get PDFThis paper studied the effect of point of sales (POS) services on customer satisfaction in Kaduna metropolis. A survey method was used to collect data from the respondents in this study. The study’s population are all users of POS services that belong to Sky bank, Polaris bank and Union bank in Kaduna metropolis. However, the population of the study is infinite. This is because, regardless of the bank, account holders in Nigerian are allowed to use any of the banking services for transactions and POS is one of them. Therefore, the infinite population table yielded a sample size of 384. The study employed purposive sampling technique because this research is interested in bank customers that used POS for transactions. On the other hand, the three banks were selected purposively. The present study adopted primary data through questionnaire. The likelihood of any connection between the utilization of point-of-sale technologies and customer happiness in the city of Kaduna was investigated using the Chisquare method. According to the study's findings, consumer satisfaction and point of sale utilization are significantly correlated. The study urged banks to invest more in information and communication technology (ICT) products by purchasing cutting-edge internet devices that would lessen the ongoing issues with inaccurate networks, power outages, and the privacy of communicating over transaction networks related to point of sale (POS). Moreover, to ensure customers’ confidence in the usage of POS, the country’s Monetary Authority should develop a suitable regulatory framework that will ensure customer safety and security of transactions through collaboration with security agencies and other relevant ICT firms
EFFECTS OF JOB SECURITY ON THE PERFORMANCE OF EMPLOYEES IN FEDERAL INLAND REVENUE SERVICE (FIRS), ABUJA
Get PDFWhen employees become confident that their jobs are secured, protected and cannot be dismissed arbitrarily, their attitude to work could become a threat to their productivity as well as a threat to their ability to meeting work deadlines and some employees in Federal Inland Revenue Service (FIRS), Abuja have battled with this, and this has in turn pose a threat to attainment of organizational set targets in the organization. The study examined the effects of job security on the performance of employees in Federal Inland Revenue Service (FIRS), Abuja. In view of the above cause, data was collected from both primary and secondary sources. The population of the study is one thousand five hundred and fifty one (1551) and 318 copies of questionnaire were administered to the respondents and 254 copies of questionnaire were returned successfully which was used as the bases for the research analysis. Pearson moment of correlation was the tool of analysis used. The research findings revealed that there is a strong positive relationship between Job security and employees’ performance in Federal Inland Revenue Service, Abuja
CREDIT EXTENSION AND GROWTH IN CUSTOMER SIZE IN THE BANKING SECTOR: A STUDY OF COMMERCIAL BANKS IN JALINGO, TARABA STATE
Get PDFThis study broadly investigated the effect credit extension has on the growth in customer size in the banking sector, selecting commercial banks in Jalingo, Taraba State as study cases. Survey design was the methodology used for the study and questionnaire was used for primary data collection. The questionnaire was duly validated and reliably tested. Data was collected from 103 respondents randomly selected from five systematically chosen commercial banks within Jalingo metropolis. The data were presented using tables, frequencies and percentages while the four hypotheses from this study were tested via Linear Regression Analysis aided by Statistical Package for Social Sciences version 23(SPSS, v23). The findings of the study revealed that, bank advances, medium-term loans, special credits and documentary credits all have significant positive effects on commercial banks’ growth in customer size. The study thus recommends that, authorities of banks should remove strict and unnecessary bottlenecks involved in granting credit facility to customers, competent and sound documentary credit management units should be established with a sole duty of carrying out credit appraisal, credit disbursement and loan collection. Also, banks’ credit analysis capacity and administration should strictly follow the regulatory authority to reduce or remove occurrence of poor loan administration and finally, government should formulate policies that will ensure that customers are adequately protected from exploitation by banks in the process of granting them loan
PERCEIVED EFFECT OF INSECURITY ON THE PERFORMANCE OF WOMEN ENTREPRENEURS IN NIGERIA
Get PDFThis study investigates the impact of security challenges, mainly armed banditry and kidnapping, on women’s entrepreneurship performance in Zamfara State, Nigeria. Employing a crosssectional survey research design, data was collected from 1800 women entrepreneurs through structured questionnaires. Statistical analyses, including hypothesis testing and effect size calculations, were conducted to examine the relationships between armed banditry, kidnapping, and women entrepreneurship performance. The results reveal significant negative effects of both armed banditry and kidnapping on women’s entrepreneurship performance, indicating the detrimental influence of security threats on entrepreneurial activities. The findings underscore the urgent need for targeted security interventions and strengthened support programs tailored to the specific needs of women entrepreneurs to mitigate these challenges and foster a conducive environment for entrepreneurial growth and development in Nigeria
EXPOSURES OF POINT-OF-SALES MICRO-ENTERPRISES TO OPERATIONAL RISK IN A RURAL AREA IN NIGERIA
Get PDFThis study examined the rate of exposure to operational risk among Point of sale (POS) microenterprises in a rural area in Nigeria. Data was gathered from POS micro-enterprises in Etinan Local Government Area, Akwa Ibom state, through the instrumentality of a structured questionnaire and census sampling technique used in the study. Multivariate linear regression was used in analyzing the data collected. The results showed that the number of years in business and method of operation had a significant impact on exposure to operational risk among POS microentrepreneurs. However, size of business and location of business was not found to have a significant effect on exposure to operational risk rate among POS micro-entrepreneurs. From the findings of this study, it was concluded that effective management of micro-enterprises with focus on Point-of-Sale (POS) business requires effective management of operational risk exposures for profitability and sustainability. The study raised important recommendations to inform practice
PREDICTABILITY OF KNOWLEDGE INVESTMENT ON EMPLOYEES PERFORMANCE: MEDIATING EFFECT OF EMPLOYEES COMPETENCIES
Get PDFThis study investigated the effect of knowledge investment on employee competencies and performance in the banking sector in Wukari Metropolis, Nigeria. It examined how knowledge investment predicts employee competencies and whether competencies mediate the relationship between knowledge investment and performance. The study used a cross-sectional survey design, collecting data from 250 employees across five major banks in Wukari through structured questionnaires. Smart PLS structural equation model (SEM) was employed to test the hypotheses. The results showed that knowledge investment did not have a significant direct effect on employee competencies (β = 0.12, p > 0.05), nor did it significantly influence performance (β = 0.08, p > 0.05). Employee competencies significantly influenced performance (β = 0.45, p < 0.01). Additionally, employee competencies did not mediate the relationship between knowledge investment and performance (indirect effect = 0.05, p > 0.05). The study concluded that banks need to refine their knowledge investment strategies, focusing on targeted training and mentorship programs to enhance employee competencies, which, in turn, will improve overall performance. Based on these findings, it is recommended that banks increase their investment in knowledge-sharing initiatives and tailored skill development programs, fostering a culture of continuous learning and professional growth among employees. Additionally, management should focus on aligning knowledge investment efforts with specific competency areas directly linked to performance outcomes to ensure a more effective impac
IMPACT OF FUEL SUBSIDY REMOVAL ON TAXATION POLICIES AND REVENUE GENERATION IN NIGERIA: A CRITICAL REVIEW
Get PDFThis study critically examined the impact of subsidy removal on the tax system and revenue in Nigeria, by analyzing the immediate and projected long-term economic impact. In Nigeria, the abolition of fuel subsidies has been central to economic reform and national budget discussions. The withdrawal is seen as a step to correct market distortions, reduce fiscal pressures and encourage more sustainable economic behaviour but structural changes led to higher fuel prices, affecting households and employment costs, which in turn changed tax policies aimed at reducing the financial burden on low-income groups talk about structural reform and explore the role of increased tax compliance and various measures to offset the loss funds previously allocated to grants. The paper focused on the challenges and opportunities arising from subsidy removal. It presented policy recommendations to enhance economic stability, improve revenue generation,and ensure wider impacts of control on vulnerable economies and peopl