Revista Científica Arbitrada de Investigación en Comunicación, Marketing y Empresa
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    Gestión de Calidad basada en Normas ISO 9001 y producción agroalimentaria

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    Quality Management is a business approach that aims to ensure that the products or services offered meet the quality standards expected by customers. In agri-food production, Quality Management is essential to guarantee food safety and customer satisfaction. To establish quality standards, specific ISO (International Organization for Standardization) standards have been developed for agri-food production. ISO standards establish the minimum requirements for the production of high-quality and safe food. The most common standards are ISO 22000, which focuses on food safety, and ISO 9001, which focuses on quality management in general. The implementation of ISO standards in agri-food production can improve production efficiency, reduce costs and increase customer satisfaction. Furthermore, companies that comply with ISO standards can demonstrate their commitment to quality and food safety to their customers and to regulatory authorities. In this sense, the objective of this mixed-focus research lies in The objective of the mixed research was to determine the importance of Quality Management based on ISO 9001 Standards for agri-food production. For this, the research is divided into two stages: the first, a bibliographic review of primary and secondary sources in the last 5 years, and the second, a survey of 100 agri-food producers in the city of Manta to find out their perception of the importance of quality management based on ISO 9001 Standards. Finally, an integrated analysis of quantitative and qualitative data was carried out to obtain a more complete understanding of the importance of quality management based on ISO 9001 Standards for agri-food production. Keywords: Quality management, ISO standards, ISO 9001, agricultural production.La Gestión de Calidad es un enfoque empresarial que tiene como objetivo garantizar que los productos o servicios que se ofrecen cumplan con los estándares de calidad esperados por los clientes. En la producción agroalimentaria, la Gestión de Calidad es esencial para garantizar la seguridad alimentaria y la satisfacción del cliente. Para establecer los estándares de calidad, se han desarrollado normas ISO (Organización Internacional de Normalización) específicas para la producción agroalimentaria. Las normas ISO establecen los requisitos mínimos para la producción de alimentos seguros y de alta calidad. Las normas más comunes son la ISO 22000, que se enfoca en la seguridad alimentaria, y la ISO 9001, que se enfoca en la gestión de calidad en general. La implementación de las normas ISO en la producción agroalimentaria puede mejorar la eficiencia de la producción, reducir los costos y aumentar la satisfacción del cliente. Además, las empresas que cumplen con las normas ISO pueden demostrar su compromiso con la calidad y la seguridad alimentaria a sus clientes y a las autoridades reguladoras. En ese sentido, el objetivo de esta investigación de enfoque mixto radica en El objetivo de la investigación mixta consistió en determinar la importancia de la Gestión de Calidad basada en Normas ISO 9001 para la producción agroalimentaria. para ello, La investigación se divide en dos etapas: la primera, una revisión bibliográfica de fuentes primarias y secundarias en los últimos 5 años, y la segunda, una encuesta a 100 productores agroalimentarios en la ciudad de Manta para conocer su percepción sobre la importancia de la gestión de calidad basada en las Normas ISO 9001. Finalmente, se realizó un análisis integrado de los datos cuantitativos y cualitativos para obtener una comprensión más completa de la importancia de la gestión de calidad basada en las Normas ISO 9001 para la producción agroalimentaria. Palabras claves: Gestión de calidad, Normas ISO, ISO 9001, producción agrícola. ABSTRACT Quality Management is a business approach that aims to ensure that the products or services offered meet the quality standards expected by customers. In agri-food production, Quality Management is essential to guarantee food safety and customer satisfaction. To establish quality standards, specific ISO (International Organization for Standardization) standards have been developed for agri-food production. ISO standards establish the minimum requirements for the production of high-quality and safe food. The most common standards are ISO 22000, which focuses on food safety, and ISO 9001, which focuses on quality management in general. The implementation of ISO standards in agri-food production can improve production efficiency, reduce costs and increase customer satisfaction. Furthermore, companies that comply with ISO standards can demonstrate their commitment to quality and food safety to their customers and to regulatory authorities. In this sense, the objective of this mixed-focus research lies in The objective of the mixed research was to determine the importance of Quality Management based on ISO 9001 Standards for agri-food production. For this, the research is divided into two stages: the first, a bibliographic review of primary and secondary sources in the last 5 years, and the second, a survey of 100 agri-food producers in the city of Manta to find out their perception of the importance of quality management based on ISO 9001 Standards. Finally, an integrated analysis of quantitative and qualitative data was carried out to obtain a more complete understanding of the importance of quality management based on ISO 9001 Standards for agri-food production. Keywords: Quality management, ISO standards, ISO 9001, agricultural production. Información del manuscrito:Fecha de recepción: 25 de enero de 2023.Fecha de aceptación: 30 de marzo de 2023.Fecha de publicación: 17 de mayo de 2023

    Importancia de la semiótica en el aprendizaje de la lengua española. Perspectiva de Docentes universitarios

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    The research was carried out with the objective of determining the use of semiotics in the learning of the Spanish language of students of the University of Guayaquil, from the perspective of the teachers of the career: Pedagogy of Language and Literature, during the first period. of 2023. The quantitative approach was assumed, the type of research was descriptive, with a field, non-experimental, cross-sectional design. The sample consisted of 25 teachers from the Faculty of Philosophy, Letters and Education Sciences, during the first period of 2023, a 16-item questionnaire that addressed three dimensions was used. As results, it was obtained that 68% of the teachers gave moderate importance to the theory of signs; 60% gave high importance to discourse analysis; and 92% gave moderate importance to pragmatics as a necessary semiotic aspect for the learning of the Spanish language by their learners. In conclusion, these teachers give moderate importance to semiotics for the learning of said language, which does not favor the learning and development of optimal linguistic skills by the students of the career: Pedagogy of Language and Literature, who will be the future teachers in this area, so they need an academic training that further strengthens their knowledge of the Spanish language. Keywords: Semiotics; learning; language; Spanish language.La investigación se realizó con el objetivo de determinar el uso de la semiótica en el aprendizaje de la lengua española de estudiantes de la Universidad de Guayaquil, desde la perspectiva de los docentes de la carrera: Pedagogía de la Lengua y Literatura, durante el primer período de 2023. Se asumió el enfoque cuantitativo, el tipo de investigación fue descriptiva, con diseño de campo, no experimental, transversal. La muestra fue de 25 docentes de la Facultad de Filosofía, Letras y Ciencias de la Educación, durante el primer período de 2023, fue utilizado un cuestionario de 16 ítems que abordaron tres dimensiones. Como resultados se obtuvo que un 68% de los docentes otorgó una importancia moderada a la teoría de signos; un 60% concedió una importancia alta al análisis del discurso; y un 92% confirió una importancia moderada a la pragmática como aspecto semiótico necesario para el aprendizaje de la lengua española por parte de sus aprendices. En conclusión, estos docentes otorgan una importancia moderada a la semiótica para el aprendizaje de dicha lengua, lo cual no favorece el aprendizaje y desarrollo de competencias lingüísticas óptimas por parte de los estudiantes de la carrera: Pedagogía de la Lengua y Literatura, quienes serán los futuros docentes de esta área, por lo que necesitan una formación académica que afiance más sus conocimientos sobre la lengua española. Palabras claves: Semiótica; aprendizaje; leguaje; lengua española. ABSTRACT The research was carried out with the objective of determining the use of semiotics in the learning of the Spanish language of students of the University of Guayaquil, from the perspective of the teachers of the career: Pedagogy of Language and Literature, during the first period. of 2023. The quantitative approach was assumed, the type of research was descriptive, with a field, non-experimental, cross-sectional design. The sample consisted of 25 teachers from the Faculty of Philosophy, Letters and Education Sciences, during the first period of 2023, a 16-item questionnaire that addressed three dimensions was used. As results, it was obtained that 68% of the teachers gave moderate importance to the theory of signs; 60% gave high importance to discourse analysis; and 92% gave moderate importance to pragmatics as a necessary semiotic aspect for the learning of the Spanish language by their learners. In conclusion, these teachers give moderate importance to semiotics for the learning of said language, which does not favor the learning and development of optimal linguistic skills by the students of the career: Pedagogy of Language and Literature, who will be the future teachers in this area, so they need an academic training that further strengthens their knowledge of the Spanish language. Keywords: Semiotics; learning; language; Spanish language. Información del manuscrito:Fecha de recepción: 22 de marzo de 2023.Fecha de aceptación: 23 de mayo de 2023.Fecha de publicación: 10 de julio de 2023

    Influencia de la lengua materna (L1) en la producción de un segundo idioma (L2)

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    The influence of the first language on the production of a second language is well documented in linguistic studies. It has been proven that a person's mother tongue plays an important role in their ability to use and produce a second language. A person's first language serves as the foundation for their second language, providing a basic understanding of grammar and structure, as well as the ability to understand and use certain words and phrases. When someone learns a second language, their native language often forms the basis of their understanding of the new language. For example, if someone is learning Spanish and speaks English as their first language, they are likely to use English words and phrases to express themselves in Spanish, because they are already familiar with the structure of the language. Also, a person's first language can give them a better understanding of how a second language works, because they can easily recognize patterns in that language. However, the influence of the mother tongue on the production of a second language is not always positive. In some cases, a person's first language can interfere with their ability to use and produce a second language. This is especially true when someone is trying to learn a language that is very different from their native language. For example, if someone is trying to learn Japanese, but their native language is English, they may have difficulty expressing themselves in Japanese due to the grammatical and structural differences between the two languages. Keywords: mother, language, person, production, produce, influence, significantly, English, learning.La influencia de la lengua materna en la producción de un segundo idioma está bien documentada en los estudios lingüísticos. Se ha comprobado que la lengua materna de una persona juega un papel importante en su habilidad para usar y producir una segunda lengua. El primer idioma de una persona sirve como base para su segundo idioma, proporcionando una comprensión básica de la gramática y la estructura, así como la capacidad de comprender y usar ciertas palabras y frases. Cuando alguien aprende un segundo idioma, su lengua materna a menudo forma la base de su comprensión del nuevo idioma. Por ejemplo, si alguien está aprendiendo español y habla inglés como primer idioma, es probable que use palabras y frases en inglés para expresarse en español, porque ya está familiarizado con la estructura del idioma. Además, el primer idioma de una persona puede brindarle una mejor comprensión de cómo funciona un segundo idioma, porque puede reconocer fácilmente los patrones en ese idioma. Sin embargo, la influencia de la lengua materna en la producción de una segunda lengua no siempre es positiva. En algunos casos, el primer idioma de una persona puede interferir con su capacidad para usar y producir un segundo idioma. Esto es especialmente cierto cuando alguien está tratando de aprender un idioma que es muy diferente de su lengua materna. Por ejemplo, si alguien está tratando de aprender japonés, pero su idioma nativo es el inglés, puede tener dificultades para expresarse en japonés debido a las diferencias gramaticales y estructurales entre los dos idiomas. Palabras claves: materna, lengua, persona, producción, producir, influencia, significativamente, inglés, aprendiendo. ABSTRACT The influence of the first language on the production of a second language is well documented in linguistic studies. It has been proven that a person's mother tongue plays an important role in their ability to use and produce a second language. A person's first language serves as the foundation for their second language, providing a basic understanding of grammar and structure, as well as the ability to understand and use certain words and phrases. When someone learns a second language, their native language often forms the basis of their understanding of the new language. For example, if someone is learning Spanish and speaks English as their first language, they are likely to use English words and phrases to express themselves in Spanish, because they are already familiar with the structure of the language. Also, a person's first language can give them a better understanding of how a second language works, because they can easily recognize patterns in that language. However, the influence of the mother tongue on the production of a second language is not always positive. In some cases, a person's first language can interfere with their ability to use and produce a second language. This is especially true when someone is trying to learn a language that is very different from their native language. For example, if someone is trying to learn Japanese, but their native language is English, they may have difficulty expressing themselves in Japanese due to the grammatical and structural differences between the two languages. Keywords: mother, language, person, production, produce, influence, significantly, English, learning. Información del manuscrito:Fecha de recepción: 22 de marzo de 2023.Fecha de aceptación: 23 de mayo de 2023.Fecha de publicación: 10 de julio de 2023

    Úlceras por presión: incremento en los costos hospitalarios por el déficit en la seguridad del paciente en las instituciones públicas del Ecuador

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    This article aims to determine the development of pressure ulcers in intensive care units, as well as to identify the hospital costs per patient in the complete healing process of type III ulcers, identifying the factors and causes for which there is a Prevalence of this type of adverse event in health centers in Ecuador. In Ecuador's public institutions, the cost of treating pressure ulcers represents a significant increase in hospital costs, because the value may vary according to the degree of injury. Additionally, patients who develop pressure ulcers are at increased risk of infection and further complications, further increasing healthcare costs. The values to be identified focus on the environment of public institutions, since the values in private health centers may vary according to the type of care offered by them. The result of this study determines that human errors, whether voluntary or involuntary, can lead to high costs in health care. Pressure ulcers are categorized as one of the most costly adverse events at the hospital level. Keywords: Pressure ulcers, hospital costs, cures.El presente artículo pretende determinar el desarrollo de las úlceras por presión en las unidades de cuidados intensivos, así mismo identificar los costos hospitalarios por paciente en el proceso de curación completo de las úlceras tipo III, identificando los factores y las causas por las que existe una prevalencia de este tipo de evento adversos en las casas de salud del Ecuador. En las instituciones públicas del Ecuador, el costo de tratar las úlceras por presión representa un aumento significativo en los costos hospitalarios, porque el valor podrá variar de acuerdo con el grado de lesión. Además, los pacientes que desarrollan úlceras por presión tienen un mayor riesgo de infección y complicaciones adicionales, lo que aumenta aún más los costos de atención médica. Los valores por identificar se enfocan en el entorno de las instituciones públicas, ya que los valores en las casas de salud privadas pueden variar de acuerdo al tipo de atención que oferta la misma. El resultado del presente estudio determina que los errores humanos, sean estos voluntarios e involuntarios pueden acarrear altos costos en la atención de salud. Las úlceras por presión son categorizadas como uno de los eventos adversos más costosos a nivel hospitalario. Palabras claves: Úlceras por presión, costos hospitalarios, curaciones. ABSTRACT This article aims to determine the development of pressure ulcers in intensive care units, as well as to identify the hospital costs per patient in the complete healing process of type III ulcers, identifying the factors and causes for which there is a Prevalence of this type of adverse event in health centers in Ecuador. In Ecuador's public institutions, the cost of treating pressure ulcers represents a significant increase in hospital costs, because the value may vary according to the degree of injury. Additionally, patients who develop pressure ulcers are at increased risk of infection and further complications, further increasing healthcare costs. The values to be identified focus on the environment of public institutions, since the values in private health centers may vary according to the type of care offered by them. The result of this study determines that human errors, whether voluntary or involuntary, can lead to high costs in health care. Pressure ulcers are categorized as one of the most costly adverse events at the hospital level. Keywords: Pressure ulcers, hospital costs, cures. Información del manuscrito:Fecha de recepción: 06 de abril de 2023.Fecha de aceptación: 29 de junio de 2023.Fecha de publicación: 10 de julio de 2023

    Especial de Artículos Científicos de la Maestría en Comunicación de la Universidad Estatal Península de Santa Elena

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    Información del manuscrito:Fecha de recepción: 06 de enero de 2023.Fecha de aceptación: 30 de enero de 2023.Fecha de publicación: 15 de febrero de 2023.Información del manuscrito:Fecha de recepción: 06 de enero de 2023.Fecha de aceptación: 30 de enero de 2023.Fecha de publicación: 15 de febrero de 2023

    Hábitos de lectura en los estudiantes de ingreso a las Instituciones de Educación Superior Escuela Superior Politécnica Agropecuaria de Manabí y Universidad Técnica de Manabí. Estudio Comparativo

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    In this work, a comparative study was carried out on the reading habits that students bring when they start in the leveling programs of the universities of Manabí, specifically in the Escuela Superior Politécnica  Agropecuaria de Manabí, Manuel Félix López and the Technical University of Manabí. For this, a questionnaire elaborated in google form was applied, where the reading habits that students bring to Higher Education institutions are determined and this shows that there are many limitations when interpreting written texts and developing basic research, since the students have very little interest in reading, for this reason, the concern of researchers to verify the conditions that cause the student to have low performance in the subjects of analysis of written and scientific texts arises, it is concluded that it is necessary to apply new measures that encourages interest in reading since it is an essential activity for learning and acquiring knowledge. Keywords: Reading habits, higher education, University students.En este trabajo, se realizó un estudio comparativo sobre los Hábitos de lectura que traen los estudiantes al iniciarse en los programas de nivelación de las universidades de Manabí, específicamente en la Escuela Superior Politécnica Agropecuaria de Manabí, Manuel Félix López y la Universidad Técnica de Manabí. Para ello, se aplicó un cuestionario elaborado en google form donde se determina  los hábitos de lectura  que traen los estudiantes a las instituciones de Educación Superior y esto evidencia, que existen muchas limitaciones al momento de interpretar textos escritos y desarrollar investigaciones básicas,  ya que los alumnos posee muy poco interés  hacia la lectura, por tal razón, nace la preocupación de los investigadores por verificar las condiciones que hace que el estudiante tenga bajo rendimiento en las materias de análisis de textos escritos y científicos, se concluyen que son necesarias aplicar nuevas medidas que fomente el interés hacia la lectura ya que es una actividad esencial para el aprendizaje y adquisición del conocimiento. Palabras claves: Hábitos de lectura, educación superior, estudiantes universitarios. ABSTRACT In this work, a comparative study was carried out on the reading habits that students bring when they start in the leveling programs of the universities of Manabí, specifically in the Escuela Superior Politécnica  Agropecuaria de Manabí, Manuel Félix López and the Technical University of Manabí. For this, a questionnaire elaborated in google form was applied, where the reading habits that students bring to Higher Education institutions are determined and this shows that there are many limitations when interpreting written texts and developing basic research, since the students have very little interest in reading, for this reason, the concern of researchers to verify the conditions that cause the student to have low performance in the subjects of analysis of written and scientific texts arises, it is concluded that it is necessary to apply new measures that encourages interest in reading since it is an essential activity for learning and acquiring knowledge. Keywords: Reading habits, higher education, University students. Información del manuscrito:Fecha de recepción: 25 de enero de 2023.Fecha de aceptación: 12 de abril de 2023.Fecha de publicación: 17 de mayo de 2023

    Estrategias didácticas para el aprendizaje de las matemáticas en los estudiantes del séptimo año de la Unidad Educativa Víctor Manuel Peñaherrera

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    On the basis of the roles of teachers and students in the process of learning mathematics as a subject, this article shows the didactic strategies that enhance students’ learning by giving rise to cognitive development in students through reflection, imagination, creativity, and experimentation with each piece of content delivered in the classroom. From this point forward, this research seeks to respond to the question, "What are the didactic strategies teachers applied to mathematics learning on students in the seventh grade of the Víctor Manuel Peñaherrera educational unit?". Keywords: didactic strategies, learning difficulties, mathematics.Partiendo de los roles de docentes y estudiantes en el proceso de aprendizaje de la asignatura Matemática, el presente artículo muestra las estrategias didácticas que mejoran el aprendizaje de los estudiantes generando un desarrollo cognitivo en los estudiantes a través de la reflexión, la imaginación, la creatividad y la experimentación con cada contenido entregado en el salón de clases. A partir de esto esta investigación busca responder a la pregunta: ¿Cuáles son las estrategias didácticas que aplican los docentes para el aprendizaje de las Matemáticas en los estudiantes del séptimo año de la Unidad Educativa Víctor Manuel Peñaherrera?. Palabras claves: Estrategias didácticas, Problemas de Aprendizaje, Matemáticas. ABSTRACT On the basis of the roles of teachers and students in the process of learning mathematics as a subject, this article shows the didactic strategies that enhance students’ learning by giving rise to cognitive development in students through reflection, imagination, creativity, and experimentation with each piece of content delivered in the classroom. From this point forward, this research seeks to respond to the question, "What are the didactic strategies teachers applied to mathematics learning on students in the seventh grade of the Víctor Manuel Peñaherrera educational unit?". Keywords: didactic strategies, learning difficulties, mathematics. Información del manuscrito:Fecha de recepción: 22 de marzo de 2023.Fecha de aceptación: 17 de mayo de 2023.Fecha de publicación: 10 de julio de 2023

    La influencia de la inteligencia artificial en el desarrollo de la educación universitaria

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    University education's priority is to train professionals who will be the future of countries and society, which is why the teaching-learning processes must remain at the forefront of technological advances, which are already part of everyday life, where They find devices and artifacts that assist and optimize work, leisure, and health activities; This technology, often invisible to people, makes up Artificial Intelligence (AI), which tries to emulate human intelligence, specifically by presenting all the information necessary to make decisions at a given moment. For the above reason, this research aims to analyze, from the perspective of different authors, the influence of AI on the development of university education, contextualizing some of its tools and techniques, as well as the performance of AI on teachers and students. A documentary-type methodology is used, based on bibliographic design. From this analysis it was possible to corroborate that AI is here to stay and grow in all areas, therefore measures must be taken at the university educational level, in order to continue guaranteeing spaces of quality and ethics in the teaching-learning processes. Keywords: education, artificial intelligence, university, teacher, student.  La educación universitaria tiene como prioridad formar los profesionales que serán el futuro de los países y de la sociedad, por eso los procesos de enseñanza aprendizaje, deben mantenerse a la vanguardia de los avances tecnológicos, los cuales ya forman parte de la cotidianidad, donde se encuentran dispositivos y artefactos que asisten y optimizan las actividades laborales, de ocio, de salud; esa tecnología, muchas veces invisible para las personas, conforma la Inteligencia Artificial (IA), la cual trata de emular la inteligencia humana, específicamente al presentar toda la información necesaria para la tomar decisiones en un momento determinado. Por la razón expuesta, está investigación pretende analizar desde la perspectiva de diferentes autores, la influencia de la IA en el desarrollo de la educación universitaria, contextualizando algunas de sus herramientas y técnicas, así como la actuación de la IA en los docentes y estudiantes. Se usa una metodología de tipo documental, basada en el diseño bibliográfico. De este análisis se pudo corroborar que la IA llegó para quedarse y crecer en todos los ámbitos, por tanto, se deben tomar las medidas a nivel educativo universitario, a fin de continuar garantizando espacios de calidad y ética en los procesos de enseñanza aprendizaje. Palabras claves: educación, inteligencia artificial, universidad, docente, estudiante. ABSTRACT University education's priority is to train professionals who will be the future of countries and society, which is why the teaching-learning processes must remain at the forefront of technological advances, which are already part of everyday life, where They find devices and artifacts that assist and optimize work, leisure, and health activities; This technology, often invisible to people, makes up Artificial Intelligence (AI), which tries to emulate human intelligence, specifically by presenting all the information necessary to make decisions at a given moment. For the above reason, this research aims to analyze, from the perspective of different authors, the influence of AI on the development of university education, contextualizing some of its tools and techniques, as well as the performance of AI on teachers and students. A documentary-type methodology is used, based on bibliographic design. From this analysis it was possible to corroborate that AI is here to stay and grow in all areas, therefore measures must be taken at the university educational level, in order to continue guaranteeing spaces of quality and ethics in the teaching-learning processes. Keywords: education, artificial intelligence, university, teacher, student. Información del manuscrito:Fecha de recepción: 05 de julio de 2023.Fecha de aceptación: 20 de septiembre de 2023.Fecha de publicación: 16 de octubre de 2023

    Análisis de la situación académica de estudiantes universitarios de diversas latitudes. Caso Ecuador

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    Any society that wishes to see itself as a society where values and principles that benefit the citizenry and the country are practiced must set its sights on university education, since from it the professionals who will contribute to its growth and development. In this sense, university education becomes a state commitment to the country, and generates educational policies and laws, which have improved over time, but not with the speed required for these times of globalization and technologies. From this research that aims to analyze the academic situation of university students in different latitudes, academic performance is considered as the incident element together with the factors that can affect it, as well as the conditions of admission to the higher education system, from the European latitudes, Latin America and specifically in Ecuador. The documentary method is used, based on the bibliographic design, the different theoretical positions of the consulted authors are analyzed, who agree that in Latin America, despite all the policies implemented, problems persist in entering the university educational system, either by access mechanisms, as well as infrastructure and connectivity problems. Keywords: Academic performance, university education, inclusion, teaching and learning.Toda sociedad, que desea concebirse como una sociedad donde se practique los valores y principios que vaya en beneficio de la ciudadanía y del país, debe fijar su mirada en la educación universitaria, ya que desde ella se generan  los profesionales que  contribuirán con su crecimiento y  desarrollo. En ese sentido, la educación universitaria se convierte en un compromiso del estado con el país, y genera políticas y leyes educativas, que con el tiempo han mejorado, pero no con la velocidad requerida para estos tiempos de globalización y tecnologías. Desde esta investigación que tiene como objetivo analizar la situación académica de estudiantes universitarios en diversas latitudes, se considera el rendimiento académico como el elemento que incidente conjuntamente con los factores que pueden afectarlo, así como las condiciones de ingreso al sistema de educación superior, desde las latitudes Europeas, de Latinoamérica y específicamente en Ecuador. Se usa el método documental, con base en el diseño bibliográfico, se analizan las diferentes posturas teóricas de los autores consultados, quienes coinciden que en Latinoamérica, a pesar de todas las políticas implementadas,  persisten problemas de ingreso al sistema educativo universitario,  bien sea por los mecanismos de acceso, así como problemas de infraestructura y conectividad. Palabras claves: Rendimiento académico, educación universitaria, inclusión, enseñanza y aprendizaje. ABSTRACT Any society that wishes to see itself as a society where values and principles that benefit the citizenry and the country are practiced must set its sights on university education, since from it the professionals who will contribute to its growth and development. In this sense, university education becomes a state commitment to the country, and generates educational policies and laws, which have improved over time, but not with the speed required for these times of globalization and technologies. From this research that aims to analyze the academic situation of university students in different latitudes, academic performance is considered as the incident element together with the factors that can affect it, as well as the conditions of admission to the higher education system, from the European latitudes, Latin America and specifically in Ecuador. The documentary method is used, based on the bibliographic design, the different theoretical positions of the consulted authors are analyzed, who agree that in Latin America, despite all the policies implemented, problems persist in entering the university educational system, either by access mechanisms, as well as infrastructure and connectivity problems. Keywords: Academic performance, university education, inclusion, teaching and learning. Información del manuscrito:Fecha de recepción: 06 de abril de 2023.Fecha de aceptación: 29 de junio de 2023.Fecha de publicación: 10 de julio de 2023

    Educación inclusiva: Estrategias efectivas para resolver conflictos en escuelas especiales

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    The origin of the concept of conflict was born with the history of humanity. The occurrence of conflicts in all environments in which the human being is present every day presents lines of normality. The main objective of the study was to identify the types of conflicts that occur in the school according to the perceptions and points of view of the teachers. The study sample made up of 96 teachers from special education institutions in zone 4, Manabí. For data collection, the simple random sample technique was used. The questionnaire was obtained as a research instrument structured in 10 questions, the same one that was developed on a four-point Likert scale, that is, strongly agree, agree, disagree and strongly disagree. The reliability of the instrument was found by applying the assessment of the Likert scale. According to the research exhibitors, the majority of the teachers fully agreed to use a conflict management strategy. Conflict resolution strategies used by teachers vary according to the point of view of the rector or administrator of the center in which they experience the conflict. In addition, results have been obtained regarding the fact that there is no common management policy in educational centers and they do not use existing regulations or coexistence manuals. However, most teachers showed a tendency to use a strategy in accordance with conflict management in their schools. Keywords: School, strategies, disabilities.El origen del concepto de conflicto nace con la historia de la humanidad. La ocurrencia de conflictos en todos los ambientes en los que el ser humano está presente cada día presenta líneas de normalidad. El estudio tuvo como objetivo principal fue identificar los tipos de conflictos que ocurren en la escuela según las percepciones y puntos de vista de los profesores. La muestra del estudio compuesta por 96 docentes de instituciones de educación especial de la zona 4, Manabí. Para la recogida de datos se sacó la técnica de muestra aleatoria simple. Se obtuvo el cuestionario como instrumento de investigación estructurado en 10 preguntas, el mismo que se desarrolló en una escala de cuatro puntos Likert, es decir, muy de acuerdo, de acuerdo, en desacuerdo y muy en desacuerdo. La confiabilidad del instrumento se  aplicando el coeficiente de alfa de crombach, a través del programa estadístico SPSS. De acuerdo con los exhibidores de la investigación, la mayoría de los docentes estuvieron totalmente de acuerdo en utilizar una estrategia de manejo de conflictos. Las estrategias de solución de conflictos utilizadas por los docentes varían según el punto de vista del rector o administrador del centro en la que experimentan el conflicto. Además, se han obtenido resultados respecto a que no existe una política de gestión común en los centros educativos y tampoco utilizan las normativas o manuales de convivencia existentes. Sin embargo, la mayoría de los docentes mostraron tendencia a utilizar una estrategia de acuerdo con el manejo de conflictos en sus centros educativos. Palabras claves: Escuela, estrategias, discapacidades. ABSTRACT The origin of the concept of conflict was born with the history of humanity. The occurrence of conflicts in all environments in which the human being is present every day presents lines of normality. The main objective of the study was to identify the types of conflicts that occur in the school according to the perceptions and points of view of the teachers. The study sample made up of 96 teachers from special education institutions in zone 4, Manabí. For data collection, the simple random sample technique was used. The questionnaire was obtained as a research instrument structured in 10 questions, the same one that was developed on a four-point Likert scale, that is, strongly agree, agree, disagree and strongly disagree. The reliability of the instrument was found by applying the assessment of the Likert scale. According to the research exhibitors, the majority of the teachers fully agreed to use a conflict management strategy. Conflict resolution strategies used by teachers vary according to the point of view of the rector or administrator of the center in which they experience the conflict. In addition, results have been obtained regarding the fact that there is no common management policy in educational centers and they do not use existing regulations or coexistence manuals. However, most teachers showed a tendency to use a strategy in accordance with conflict management in their schools. Keywords: School, strategies, disabilities. Información del manuscrito:Fecha de recepción: 06 de abril de 2023.Fecha de aceptación: 29 de junio de 2023.Fecha de publicación: 10 de julio de 2023

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