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Service Quality and Perceived Price Fairness as Determinants of Customer Loyalty in The MICE Industry: Evidence from Batam, Indonesia
No full textThis study aims to examine the influence of service quality and price fairness on user satisfaction in meetings, incentives, conferences, and exhibitions (MICE) venues, as well as the effect of satisfaction on loyalty. A quantitative approach was employed with a sample of 112 respondents, consisting of travel agents, event organizers, government institutions, and corporations. The sample was determined using a purposive sampling method, targeting respondents who had organized MICE activities and used MICE venues more than once. Data were analyzed using partial least squares–structural equation modeling (PLS-SEM). The findings reveal that service quality and price fairness have a significant positive effect on user satisfaction. Furthermore, satisfaction is identified as a key driver of user loyalty toward MICE venues. Theoretically, this study enriches the body of literature on customer behavior in the MICE industry, a topic that remains underexplored, particularly in the Indonesian context. From a practical perspective, the results provide strategic insights for MICE venue providers in formulating service and pricing strategies aimed at enhancing satisfaction and fostering customer loyalty
The Influence of Environmental Concern and Tourists' Perceptions on Food and Beverage Services Through Sustainable Tourism Marketing: Evidence from Eco-tourism Areas in South Sulawesi, Indonesia
No full textSustainable tourism is an important issue in eco-tourism areas, yet its impact on food and beverage services and tourism marketing remains limited. This study examines the influence of environmental concern and tourists’ perceptions of food and beverage services through sustainable tourism marketing in South Sulawesi, Indonesia. This research aims to analyze the role of these factors in enhancing tourism sustainability. The method used is partial least squares (PLS) analysis, utilizing the SmartPLS program with a population and 120 respondents. The analysis was conducted in two stages: the outer model test for the validity and reliability of indicators, and the inner model test for hypothesis testing based on path coefficients and significance. The results show that tourists’ perceptions have a significant impact on sustainable tourism marketing and food and beverage services. On the other hand, environmental concern does not significantly affect sustainable tourism marketing. This study concludes that tourists’ perceptions play a greater role in improving food and beverage services and sustainable tourism marketing. The contribution of this research provides guidance for eco-tourism managers to enhance service quality through sustainable marketing that is more responsive to tourists’ perceptions
Gen Z in SE Asia - Perspectives for Organizational and Educational Leaders
No full textSoutheast Asia is undergoing significant changes brought on by the region’s rapidly evolving digital landscape, unstable economy, and shifting demographics. The need for digital fluency, inclusivity, and new workplace paradigms is redefining old sociocultural norms built on collectivism and hierarchy as Gen Z appears as the dominant cohort in education and the workforce. The paper discusses the changing intergenerational dynamics by comparing the traits and values of Gen Z in Southeast Asia to those of earlier generations. Significant opportunities and difficulties are understood based on the currently available academic literature. To create a robust and cohesive workforce, the authors have suggested a cooperative structure that combines the efforts of businesses, educational institutions, and Gen Z students. As Gen Alpha begins to enter educational pathways, sustained reforms are indispensable. Thus, the study emphasizes that agility, ongoing collaboration, and adaptability across all sectors are essential for inclusive progress and sustainable development in Southeast Asia’s digital era
Analysis of the Needs for the Development of Integrated Numeracy Literacy Assessment Digital Books with a Project-based Learning Model to Improve the Quality of Lectures
No full textThe rapid development of science and technology has encouraged the need for information and communication technology (ICT)-based learning resources in higher education. However, in the Social Studies Learning Evaluation course, lacks digital teaching materials, particularly those related to numeracy literacy assessment. This study aims to analyze students’ needs as a foundation for developing a digital book on numeracy literacy assessment integrated with a project-based learning model. Employing a qualitative descriptive approach, data were collected through questionnaires distributed to 38 undergraduate students of the Social Science Education Study Program, Universitas Negeri Malang, and strengthened with semi-structured interviews with lecturers. The results revealed that students faced significant difficulties in understanding psychomotor assessment (82%), affective assessment (87%), numeracy literacy assessment (97%), and taxonomy of learning objectives (84%). Current learning methods were dominated by discussions and presentations (100%), while lectures (25%) and practices (30%) were used in limited portions. Additionally, 94% of students expressed the need for research-based digital textbooks, considering them more practical, effective, and supportive of deeper understanding. These findings highlight the urgency of developing digital teaching materials that integrate contextual and interactive elements to enhance student comprehension and practical skills in social studies learning evaluation. The theoretical contribution of this research lies in strengthening the constructivist paradigm and contextual learning, by emphasizing that numeracy literacy assessment is more effectively understood when presented through project-based learning experiences that are close to students’ realities
Exploration of Character Values in The Leang-Leong Tradition in Malang Regency
No full textThe Leang-Leong tradition is a tradition in Arjowilangun Village, Malang Regency, namely the procession of bridal statues carried out from generation to generation, which contains many character values in it. The purpose of this research is to find out the procedure for implementing the Leang-Leong tradition in Arjowilangun Village, as well as analyzing the character values contained in the Leang-Leong tradition in Arjowilangun Village, Kalipare District, Malang Regency. This research used a qualitative approach. Data collection techniques were carried out by means of observation, interviews, and documentation. Data analysis techniques used were data reduction, data presentation, and conclusion drawing. The data analysis used the theory of symbolic interactionism and used the Miles and Huberman analysis model. The results showed that the process of implementing the Leang-Leong tradition was divided into three stages: first the preparation stage, second the implementation stage, and third the closing stage. The character values in the Leang-Leong tradition include the values of mutual cooperation, solidarity, religion, hard work, and persistence
Application of the STAD Type Cooperative Approach Assisted With Student Worksheets to Improve the Understanding of 8th Grade Students on the Material of Indonesian Ethnic Cultural Diversity
No full textThis study aims to improve students’ understanding of the material of the Cultural Diversity of Indonesian Tribes through the application of the cooperative learning approach type, Student Teams Achievement Division (STAD), assisted by student worksheets. The research involved 32 students from an 8th-grade class at SMP Negeri 10 Malang. The method used was Classroom Action Research (PTK) Kemmis & McTaggart model, which was carried out in two cycles, each consisting of planning, implementation, observation, and reflection stages. Data were obtained through observation of student activity, assessment of group work results, and analysis of student worksheets. The results showed an increase in student understanding, marked by the average percentage of completeness from cycle I, which was below the good category (40% - 70%), to 80% - 90% in cycle II. Improvements in learning strategies in cycle II, such as clear division of roles, use of visual media, and directed instructions, were able to encourage the transition of student understanding from the enactive to the iconic and symbolic stages. The application of the STAD model, assisted by student worksheets, proved effective in improving students’ understanding as well as active involvement in social studies learning
The Mask Uncovered: The Impact of Patriotism Intoxication (Guk-ppong) on South Korean Men in Kopino Case
No full textThis research attempts to dismantle the construction of South Korean identity that has been shaped by public policy and cultural diplomacy. The South Korean identity that has been built, reflecting modernity, advanced culture, and massive economic growth, forms ‘national pride’ in its society. Ironically, excessive national pride in South Korean individuals causes patriotism intoxication (guk-ppong). In addition, massive efforts to introduce culture through Korean dramas have also created the ‘Korean Dream’ effect, which states that South Korean men fulfill the ideal male standard. Today, this construction seems to be facing challenges due to the Kopino case. By using Maja Zehfuss’ constructivism, this research proposes that there is a shift in social reality and South Korean identity due to the interaction between South Korean men and Filipino women in the Kopino case. The formation of new social realities and identities in the Kopino case not only affects local views in the Philippines toward South Korea but also brings changes at the international level. In the end, the social reality and identity formed shifted the old construction of the international community in viewing South Korea
The Dynamics of Social Transformation Through Client Guidance at Class I Correctional Center in Palembang, South Sumatra
No full textSocial transformation through client guidance at the Correctional Center is an important effort in the process of social reintegration for former inmates who will return to society. This research aims to analyze the dynamics of social transformation that occur through client guidance at the Class I Correctional Center in Palembang by mentoring former inmates in their reintegration into society after serving their sentences. Through a qualitative approach, this research collects data through in-depth interviews and observations of the guidance process conducted by probation parole officers at the Class I Correctional Center in Palembang. The research results showed that client counseling not only helps individuals overcome social stigma but also contributes to more positive attitudes and behavior changes, develops social skills, and builds a sense of responsibility and independence for clients to reintegrate into society. This process involves interactions between inmates, officers, and the community, collectively creating an environment supporting social reintegration. Additionally, this research also identifies the challenges faced in mentoring, such as the lack of community support and the stigma attached to former inmates. Overall, the results of this research emphasize the importance of client mentoring as a method to encourage broader social transformation, with the hope of reducing recidivism rates and improving the quality of life for former inmates in society. In conclusion, a holistic and human-centered approach is needed in the guidance process at the Correctional Center to achieve sustainable social change. Thus, this article provides insights into the important role of the Correctional Center in the process of social rehabilitation and how the dynamics of social interactions can influence the success of individual and community transformation as a whole
The influence of environmental and chemical exposures on fertility in the Eastern Mediterranean region: A narrative review
No full textInfertility has increasingly become a global medical challenge. Environmental exposures have been suggested to interfere with reproduction. This review focuses on the impacts of climate and chemical exposures on reproductive functions and assisted pregnancy outcomes in the Eastern Mediterranean region. The search strategy was applied to PubMed and Scopus databases including publications from January 2012-June 2024. 63 studies investigating climatic factors, chemical exposures, trace elements, and smoking among the Eastern Mediterranean region population were included. Around 59% (n = 37) and 36% (n = 23) of the analyzed publications evaluated male factors and female factors, respectively. A decrease in sperm parameters was correlated to high temperatures, bisphenol A, and air dust exposures. Men endocrine reproductive system is negatively affected by phthalates and pesticides containing products. Trace elements showed a double role regarding reproduction. Heavy smokers were found to have poorer semen quality compared to regular smokers. The available evidence summarizing environmental exposures and smoking habits, and infertility assistance outcomes is limited and inconsistently distributed across the studied region. Addressing the vast health disparities and cultural and social discrepancies within the region can enhance public awareness, education, policy, and regulation development
Efficacy of a Ceftazidime-loaded Nanofiber Insert in Treating Pseudomonas aeruginosa-induced Corneal Ulcers: An Animal Model
No full textPurpose: This study aimed to determine the efficacy of ceftazidime-containing nanofibers in treating corneal ulcers induced by the bacterium Pseudomonas aeruginosa in an animal model.
Methods: This animal-assisted intervention involved 12 adult male New Zealand rabbits, each weighing between 3.5 and 4 kg. The animals were randomly assigned to two groups of six: an intervention group that received a ceftazidime nanofiber insert treatment and a control group that received no treatment. In the intervention group, the right eye was used as a test sample for ulcer induction and ceftazidime-loaded nanofiber examination, while the left eye served as a control to observe any inflammatory or irritating symptoms caused by the nanofiber in the absence of the active pharmaceutical compound. Examinations were performed daily, with slit lamp images taken on days 2, 4, 6, 9, 12, and 15. Clinical responses were recorded and graded according to a clinical examination table.
Results: Prior to the intervention, both groups exhibited a similar severity of corneal ulcers. After 48 hours, four of the six rabbits in the intervention group were positive for Pseudomonas aeruginosa in their cultures, and the remaining two tested negative. Meanwhile, in the control group, three rabbits had positive cultures and three had negative cultures. After 96 hours from the onset of the treatment and the application of the ceftazidime nanofiber insert, three rabbits that initially presented with positive cultures exhibited negative cultures in the subsequent examinations; however, one rabbit still had positive smear and culture results. On day 9, the intervention group showed complete disappearance of infiltration and epithelial damage. However, the rabbit eyes in the control group demonstrated increased signs of involvement on days 6 and 9 compared to the previous examinations. Furthermore, the clinical results indicated a significant difference in the mean corneal ulcer scores between the two groups (P < 0.001).
Conclusion: Given the observed effectiveness of the developed nanofiber in treating corneal ulcers induced by P. aeruginosa, this nanodrug delivery system has the potential to serve as a viable option for ocular drug delivery