E-Jurnal Universitas Bhayangkara Jakarta Raya
Not a member yet
2536 research outputs found
Sort by
Evaluasi Terhadap Implementasi Customer Relationship Management Dalam Lingkup Media Sosial Guna Meningkatkan Minat Pelanggan
No full textThrough study This obtained findings about How implementation Customer Relationship Management (CRM) on social media Facebook and Instagram at PT. Pos Indonesia in the East Jakarta area which can. Increase satisfaction as well as interest from Customers. Research This is also oriented towards CRM effectiveness in do repair interaction between PT.Pos Indonesia with its customers through social media. PT.Pos Indonesia can also adapt his approach to segment customers , implementing relevant things use satisfaction its customers . From the research This can be identified various constraint like limitations source Power as well as use a number of feature For increase response customers . Effective CRM implementation give impacts that can increase loyalty customers and can used as material evaluation for PT.Pos Indonesia for repair management service to customer with increase efficiency in respond need customers. Research results This expected can give recommendation strategic for PT Pos Indonesia to optimize use of social media as effective CRM tools in increase interest and satisfaction Customers. Research This also provides benefit for other companies used as reference in implementing CRM on social media For build more relationship strong with customer.Melalui penelitian ini diperoleh temuan mengenai bagaimana penerapan Customer Relationship Management (CRM) pada media sosial Facebook dan Instagram di PT.Pos Indonesia wilayah Jakarta Timur yang dapat meningkatkan kepuasan serta minat dari pelanggan. Penelitian ini juga berorientasi pada efektifitas CRM dalam melakukan perbaikan interaksi antara PT.Pos Indonesia dengan para pelanggannya melalui media sosial. PT.Pos Indonesia juga dapat menyesuaikan pendekatannya terhadap segmen pelanggan, mengimplementasikan hal yang relevan guna kepuasan pelanggannya. Dari penelitian ini dapat di identifikasi berbagai kendala seperti keterbatasan sumber daya serta penggunaan beberapa fitur untuk meningkatkan respon pelanggan. Penerapan CRM yang efektif memberikan dampak yang dapat meningkatkan loyalitas pelanggan dan dapat digunakan sebagai bahan evaluasi bagi PT.Pos Indonesia untuk memperbaiki manajemen pelayanan kepada pelanggan dengan meningkatkan efisiensi dalam merespon kebutuhan pelanggan. Hasil penelitian ini diharapkan dapat memberikan rekomendasi strategis bagi PT Pos Indonesia untuk mengoptimalkan penggunaan media sosial sebagai alat CRM yang efektif dalam meningkatkan minat dan kepuasan pelanggan.Penelitian ini juga memberikan manfaat bagi perusahaan lain yang digunakan sebagai acuan dalam mengimplementasikan CRM di media sosial untuk membangun hubungan yang lebih kuat dengan pelangga
Strategi Efisiensi Biaya Operasional Melalui Pemanfaatan Lampu Hemat Energi pada Perspektif Green Accounting
No full textIn an entity, special attention is needed, especially related to operational costs, especially recurring costs such as electricity costs in an effort to achieve efficiency to achieve the company\u27s stated goals.
This study aims to explore the impact of replacing energy-saving lamps on a company\u27s efficiency and environmental cost stability, especially those related to cost reduction in a green accounting perspective.
Method: This study uses a quantitative descriptive approach with a literature review approach to analyze the impact of replacing electrical energy economically on operational cost stability, especially in a green accounting perspective.
Findings: The application of green accounting emphasizes cost management that not only focuses on economic efficiency, but also considers sustainable environmental impacts.
The results of the study indicate that the use of lamps with energy-saving technology has a significant impact on reducing energy costs directly and supporting economic sustainability through the application of green accounting in achieving a sustainable green economy.
Strategic Recommendations: Green accounting is not just an accounting practice, but also a business strategy in strengthening the company\u27s reputation by integrating environmental sustainability principles into healthy accounting practices.Dalam suatu entitas, diperlukan perhatian khusus terutama yang terkait dengan biaya operasional, khususnya biaya berulang seperti biaya listrik dalam upaya mencapai efisiensi untuk mencapai tujuan perusahaan yang telah ditetapkan.
Penelitian ini bertujuan untuk mengeksplorasi dampak penggantian lampu hemat energi terhadap efisiensi perusahaan dan stabilitas biaya lingkungan, khususnya yang terkait dengan pengurangan biaya dalam perspektif akuntansi hijau.
Metode: Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan pendekatan kajian pustaka untuk menganalisis dampak penggantian energi listrik secara ekonomis terhadap stabilitas biaya operasional khususnya dalam perspektif akuntansi hijau.
Hasil: Penerapan akuntansi hijau menekankan pada manajemen biaya yang tidak hanya berfokus pada efisiensi ekonomi, tetapi juga mempertimbangkan dampak lingkungan yang berkelanjutan. Hasil penelitian menunjukkan bahwa penggunaan lampu dengan teknologi hemat energi memberikan dampak signifikan terhadap pengurangan biaya energi secara langsung dan mendukung keberlanjutan ekonomi melalui penerapan akuntansi hijau dalam mencapai ekonomi hijau yang berkelanjutan.
Rekomendasi Strategis: Akuntansi hijau bukan hanya sekedar praktik akuntansi, tetapi juga merupakan strategi bisnis dalam memperkuat reputasi perusahaan dengan mengintegrasikan prinsip keberlanjutan lingkungan ke dalam praktik akuntansi yang sehat
Murabahah Contract for Motor Vehicle Financing at CIMB Niaga Auto Finance (CNAF): Perspective on Sharia Banking Law
Get PDFNormatively, the motor vehicle financing agreement at CIMB Niaga Auto Finance (CNAF) already has a strong legal basis. The murabahah contract used has been recognised as valid by DSN-MUI Fatwa Number 4 of 2000 concerning Murabahah and further strengthened by the Compilation of Islamic Economic Law (KHEIS), as well as by Law Number 21 of 2008 concerning Sharia Banking. This affords dual legitimacy, deriving from both sharia law and positive Indonesian law. However, there are discrepancies; the existence of this dishonesty can give rise to an element of gharar (ambiguity) and is contrary to the Fatwa of DSN-MUI and KHEIS, which require information disclosure to avoid prohibited practices. In reality, the settlement of financing disputes at CNAF also shows incompatibility with Sharia principles. The use of the Civil Code as a legal basis for dispute resolution, including the application of late fines, is inconsistent with the DSN-MUI Fatwa. Thus, the existence of a penalty clause and a choice of civil law in the CNAF agreement is normatively contrary to the principles of justice and Sharia compliance. Therefore, improvements are needed to the agreement clauses to align them with the applicable principles and fatwas. This research employs two approaches: a normative juridical and an empirical approach. The normative juridical approach is carried out deductively, focusing on the analysis of relevant laws and regulations. This research falls within the category of literature studies that rely on secondary data
Aksi Lingkungan Untuk Pencegahan Demam Berdarah Dengue di Pekayon Jaya Bekasi Selatan
Get PDFThis community service program was carried out in Pekayon Jaya, South Bekasi, as an effort to support dengue fever prevention through environmental-based actions. The program aimed to increase public awareness, improve environmental hygiene, and strengthen community participation in reducing mosquito breeding sites. The activities consisted of three main programs: environmental clean-up, 3M (Drain, Cover, Reuse) socialization, and the construction of a centralized waste station. The environmental clean-up activity successfully improved the condition of drainage channels and cleanliness of the neighborhood with active participation from residents. The 3M socialization increased residents’ understanding of dengue prevention and encouraged behavioral changes in managing water containers and potential mosquito breeding sites. Meanwhile, the construction of a centralized waste station provided a structured waste disposal facility that helped reduce scattered waste and supported waste segregation practices. Overall, the program demonstrated positive impacts on environmental quality and community engagement. These activities are expected to encourage sustainable environmental health practices and support continuous dengue prevention efforts in Pekayon Jaya
Unmanned Aerial Vehicle Development, Concerns, and Future In Modern Warfare
Get PDFThe development, use, and prospects of unmanned aerial vehicles (UAVs) in contemporary warfare are to be examined in this paper. As it is, this paper collects data from the Google Scholar and Google search engine to form a comprehensive data as to provide facts and thus compile it in a literature review. From early inventions like the Kettering Bug to the present deployment of AI-powered drone swarms, it charts over the evolution of UAVs and emphasizes their increasing strategic significance in combat. The report highlights how UAVs have changed tactical operations, surveillance, and combat strategies through historical analysis, technology assessments, and a case study on the war between Russia and Ukraine. The report also discusses important issues pertaining to moral conundrums, legal frameworks, and counter-drone strategies in reaction to the widespread use of UAV technology. In the end, this study presents insight into how drones, propelled by AI breakthroughs and defense sector innovation, are changing military operations in the future while posing significant strategic and humanitarian issues
Dikotomi Tanggung Jawab Pidana Anggota Polri Atas Tindakan Perjudian Online Tinjauan Normatif Terhadap Kedudukan Sebagai Pelaku Dan Korban
Get PDFDikotomi pertanggungjawaban pidana terhadap anggota Kepolisian Negara Republik Indonesia (Polri) yang terlibat dalam tindak pidana perjudian online menimbulkan persoalan normatif yang kompleks. Sebagai subjek hukum ganda, anggota Polri tidak hanya tunduk pada ketentuan pidana umum sebagaimana diatur dalam Pasal 303 KUHP dan Pasal 27 ayat (2) jo. Pasal 45 ayat (2) Undang-Undang Nomor 11 Tahun 2008 jo Undang-Undang Nomor 19 Tahun 2016 tentang Informasi dan Transaksi Elektronik (ITE), tetapi juga pada kewajiban etik dan disipliner berdasarkan Undang-Undang Nomor 2 Tahun 2002, Peraturan Pemerintah Nomor 2 Tahun 2003, serta Perkap Nomor 14 Tahun 2011. Keterlibatan aparat penegak hukum dalam tindak pidana seperti perjudian online tidak hanya melanggar hukum positif, tetapi juga menciptakan krisis legitimasi terhadap institusi kepolisian itu sendiri. Ketidakefektifan mekanisme pengawasan internal, lemahnya penindakan atas pelanggaran etik, serta potensi impunitas akibat solidaritas korps memperlihatkan adanya kegagalan struktural dalam menegakkan prinsip equality before the law. Kritik terhadap pendekatan hukum yang masih bersifat simbolik dan prosedural memperkuat urgensi reformasi sistemik dalam penegakan hukum terhadap aparat negara. Penataan ulang kerangka pertanggungjawaban pidana dan etik secara simultan, transparan, dan berkeadilan substantif menjadi prasyarat dalam membangun institusi Polri yang profesional, akuntabel, serta berorientasi pada supremasi hukum dan perlindungan hak asasi manusia
Penegakan Hukum Terhadap WNA Pemegang Visa Izin Tinggal Terbatas (ITAS) Atas Tindakan Pelanggaran Izin Tinggal
Get PDFArtikel ini membahas penegakan hukum terhadap warga negara asing (WNA) pemegang Izin Tinggal Terbatas (ITAS) yang melakukan pelanggaran terhadap ketentuan izin tinggal di Indonesia. Dalam kerangka sistem keimigrasian nasional yang didasarkan pada prinsip selective policy, keberadaan orang asing di Indonesia harus memberikan manfaat serta tidak menimbulkan ancaman terhadap keamanan dan ketertiban umum. Penelitian ini menggunakan metode yuridis normatif dengan pendekatan perundang-undangan dan pendekatan kasus, untuk menganalisis kelemahan normatif dan struktural dalam praktik pemberian dan pengawasan ITAS, khususnya dalam konteks pelanggaran oleh WNA yang menyalahgunakan status tinggalnya untuk aktivitas ilegal seperti prostitusi dan kejahatan siber. Temuan menunjukkan bahwa kendati regulasi telah menetapkan batasan tegas dalam Undang-Undang No. 6 Tahun 2011 dan Peraturan Menteri Hukum dan HAM No. 22 Tahun 2023, implementasi di lapangan masih menghadapi tantangan berupa lemahnya koordinasi lintas lembaga dan minimnya integrasi sistem pengawasan. Oleh karena itu, diperlukan reformasi regulasi ITAS yang bersifat substantif, berbasis risiko, serta penguatan penegakan hukum terhadap pelanggaran izin tinggal untuk memastikan bahwa prinsip selective policy tidak hanya bersifat normatif, tetapi terwujud secara efektif dalam praktik keimigrasian Indonesi
Tanggung Jawab Negara Dalam Pemetaan Kadastral Untuk Penguatan Hak Keperdataan Atas Tanah
Get PDFPenelitian ini mengkaji tanggung jawab negara dalam pemetaan kadastral sebagai dasar penguatan hak keperdataan atas tanah di Indonesia. Pemetaan kadastral memiliki kedudukan strategis dalam sistem hukum pertanahan karena menjadi fondasi pendaftaran tanah dan penerbitan sertipikat hak yang berfungsi sebagai alat bukti dalam hubungan keperdataan. Ketidakakuratan pemetaan berpotensi menimbulkan sengketa pertanahan, melemahkan kekuatan pembuktian sertipikat, serta merugikan pemegang hak meskipun kesalahan bersumber dari administrasi negara. Penelitian ini menggunakan metode yuridis normatif dengan pendekatan peraturan perundang-undangan, konseptual, dan studi putusan pengadilan yang relevan. Hasil kajian menunjukkan bahwa tanggung jawab negara dalam pemetaan kadastral mencakup penetapan standar teknis yang baku, penyelenggaraan pemetaan yang akurat dan terintegrasi, serta penyediaan mekanisme koreksi dan pertanggungjawaban hukum atas kesalahan pemetaan. Akurasi pemetaan kadastral berpengaruh langsung terhadap kekuatan pembuktian hak keperdataan, kepastian hukum, dan perlindungan hak pemegang tanah. Oleh karena itu, negara perlu mendorong penerapan pemetaan kadastral presisi tinggi yang didukung pembaruan regulasi, peningkatan kompetensi sumber daya manusia, serta integrasi data geospasial nasional agar pemetaan kadastral berfungsi optimal sebagai instrumen perlindungan hak keperdataan dan penataan administrasi pertanahan yang berkeadilan
Literature Review: The Influence of Psychological Factors on Purchase Decisions
Get PDFThis study aims to determine the influence of psychological factors on consumer purchasing decisions through a literature review approach. The study was conducted by analyzing 16 scientific articles published between 2020 and 2025, discussing the relationship between psychological variables and purchasing behavior. The analysis results indicate that psychological factors such as motivation, perception, attitude, and personality play a significant role in shaping purchasing decisions. Motivation and perception are the dominant factors influencing purchase interest and intention, while attitude and personality influence the consistency of consumer behavior towards a particular product or brand. However, these influences can vary depending on the social, cultural, and situational context. Overall, these findings emphasize the importance of understanding psychological aspects in marketing strategies and future consumer behavior research
Literature Analysis on the Effect of Job Description Mismatch on Burnout in Generation Z
Get PDFThis study aims to examine the relationship between mismatch job description and burnout among Generation Z workers through a literature review using a descriptive-analytical approach. The phenomenon of young employees experiencing discrepancies between their job descriptions and actual work realities has led to increasing psychological pressure and burnout risks. The reviewed articles were obtained from Google Scholar, Scopus, PubMed, and ProQuest databases, limited to the 2020–2025 publication period. The review of five key studies indicates that the imbalance between job demands and job resources is the main trigger of burnout, especially when the assigned job tasks differ from what is described in the job documentation. Findings based on the Job Demands–Resources (JD–R) Model and Person–Job Fit Theory emphasize that role ambiguity, role conflict, and a lack of organizational support significantly contribute to emotional exhaustion and reduced motivation among Generation Z employees. Overall, this literature review highlights the importance of developing accurate, data-based job descriptions derived from a comprehensive job analysis process to minimize mismatches and prevent burnout in the modern workplace