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Pengaruh Kualitas Pelayanan Karyawan Front Office Department Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Mediasi (Studi pada Sheraton Bali Kuta Resort)
Get PDFKualitas pelayanan yang baik sangat penting bagi industri perhotelan untuk menciptakan kepuasan dan loyalitas pelanggan. Namun, Sheraton Bali Kuta Resort menghadapi tantangan dalam memenuhi ekspektasi tamu, terutama pada layanan front office. Penelitian ini menggunakan metode kuantitatif dan metode analisis yang digunakan adalah analisis jalur (Path analysis) dengan menggunakan SmartPLS. Hasil penelitian ini Kualitas Pelayanan Karyawan dan Loyalitas Pelanggan menunjukkan bahwa terdapat pengaruh yang signifikan. Kualitas Pelayanan Karyawan dan Kepuasan Pelanggan menunjukkan bahwa terdapat pengaruh yang signifikan. Kepuasan Pelanggan dan Loyalitas Pelanggan menunjukkan bahwa terdapat pengaruh yang signifikan antara variabel Kepuasan Pelanggan dan Loyalitas Pelanggan. Kualitas Pelayanan Karyawan dan Loyalitas Pelanggan melalui Kepuasan Pelanggan sebagai variabel mediasi menunjukkan bahwa Kepuasan Pelanggan berpengaruh langsung memediasi Kualitas Pelayanan Karyawan dan Loyalitas. Hal ini menunjukkan bahwa upaya untuk meningkatkan pengalamanan pelanggan melalui Kualitas Pelayanan Karyawan dapat berkontribusi pada peningkatan Kepuasan Pelanggan dan pada akhirnya memperkuat Loyalitas Pelanggan
Peran Moderasi Ukuran Perusahaan pada Pengaruh Intellectual Capital terhadap Nilai Perusahaan
Get PDFThis research aims to determine the role of intellectual capital, especially when paying attention to the element of company size on company value. The analysis uses panel data regression. The sample selection method uses purposive sampling on non-financial companies listed on IDX-IC (Indonesian Stock Exchange) for the 2019-2022 period. The research results show that, of the three proxies used, SCE and CEE have a significant effect on company value, while the role of SIZE is only for SCE and CEE. HCE still does not play a role in determining market value, either directly or when moderated by SIZE. These findings prove that HCE is not always the main priority in determining company value, but other elements are considered more important by companies
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No full textScholarship is an assistance program in the form of educational funding in the form of being given to assist students in obtaining proper education. SMA Negeri 8 Bogor City as an educational unit that organizes formal education, participates in providing scholarships for its students. The scholarship program at SMA Negeri 8 Bogor City has not used an effective and efficient method in determining the eligibility of students to receive scholarships so that errors often occur such as scholarships that are not on target. To overcome this, a website-based scholarship prediction application was created to predict the eligibility status of students to receive scholarships. Prediction is done using the classification method with the Support Vector Machine model. The results in the composition of 70% training data and 30% testing data get the highest evaluation results with Accuracy 89%, Precision 91%, Recall 95%.
Beasiswa adalah program bantuan berupa pendanaan pendidikan yang berupa diberikan untuk membantu biaya siswa dalam mendapatkan pendidikan yang layak. SMA Negeri 8 Kota Bogor sebagai satuan pendidikan yang menyelenggarakan pendidikan formal, turut serta dalam penyediaan beasiswa bagi siswanya. Program beasiswa di SMA Negeri 8 Kota Bogor belum menggunakan metode yang efektif dan efisien dalam menentukan kelayakan siswa dalam menerima beasiswa sehingga sering terjadi kesalahan seperti beasiswa kurang tepat sasaran. Untuk mengatasi hal tersebut, dibuat sebuah aplikasi prediksi beasiswa berbasis website guna memprediksi status kelayakan siswa menerima beasiswa. Prediksi dilakukan menggunakan metode klasisfikasi dengan model Support Vector Machine. Hasilnya pada komposisi data training 70% dan data testing 30% mendapatkan hasil evaluasi tertinggi dengan Accuracy 89%, Precision 91%, Recall 95%.
 
Finite Element Analysis of Aluminum Based R22 Car Wheel Design Modification
Get PDFThe wheels are one of the main parts of the vehicle. To make car wheels, manufacturers must complete several stages. Especially in the design of the wheels. This study aims to determine the comparative value of three different types of wheels with the same material using aluminum type 6061-T6 (SS). We will test the three-wheel models, namely model 1, model 2, and model 3, with a force of 3000 N and a pressure of 800 N to compare their performance. This test uses Solidworks 2019 software with the finite electronic analysis (FEA) method. The results obtained are the value of Von Misses stress, resulting displacement, equivalent strain and its deformation, and factor of safety. The dimensions of the wheels are 22 inches. The results of the best Model 3 alloy wheel research indicate that the design process is easier. These wheels have a Von Misses stress value of 11.02 MPa with a resulting displacement value of 0.021 mm, an equivalent strain of 0.000096, a safety factor of 25, and a deformation value of 1. Based on these results, model 3 alloy wheels are safe
Effect of Adding Inhibitors from Dried Tea Leaf Powder and Calcium Nitrate to Concrete and Reinforcement on the Corrosion Rate of Reinforcement and Concrete Compressive Strength
Get PDFIndonesia has many coastal areas; sometimes coastal areas have a typical problem like seawater intrusion, causing seawater to be forced to be used as a solution, replacing fresh water in concrete mixtures. However, using seawater can be harmful to the reinforcement because of the chloride ion content in seawater. The result of this study is to determine the effect of seawater on reinforced concrete, as well as examine corrosion inhibitors that can reduce the corrosion rate of concrete reinforcement, the effects of reinforcement on corrosion rate, and the effect of concrete on compressive strength when added inhibitor material. Research method using experimental by making concrete specimens using seawater as a mixing agent for concrete mortar, adding calcium nitrate to it, and in other concrete specimens adding crushed tea leaves. Concrete bar using a plain round reinforcing bar with a diameter of 10 mm and 280 MPa tensile strength. The results of the analysis showed that concrete with a mixture of tea leaves weighing 1.6 kg/m3 of concrete produced the smallest iron weight loss; the largest compressive strength for concrete with inhibitor was produced by concrete specimens with tea leaves weighing 0.8 kg/m3 of concrete
Design of Wind Speed Measurement System in Wind Tunnel Based on Pitot Tube
Get PDFIn the current era, the development of science in all aspects continues to change. The use of wind at this time is necessary for the efficiency of the energy used. The wind speed research method for this study utilizes experimental laboratory methods, specifically employing a Pitot tube measuring instrument to collect wind speed data. From the wind speed data obtained using a frequency of 25–50 Hz, there is only a slight difference between readings from a testometer with a pitot tube and only at frequencies of 39 Hz and 43 Hz, which have a visible difference. The graph indicates that the research was successful by comparing the readings on the testometer
Numerical Analysis of Gurney Flap Impact on NACA 4415 Airfoil Aerodynamics Performance
Get PDFImproving airfoil aerodynamic performance is an essential aspect of aerodynamic technology. The use of passive flow control is one way to enhance the aerodynamic performance of the airfoil. The influence of using gurney flaps as passive flow control was explored through the CFD approach employing the RANS control equations with the k-epsilon turbulence model. The airfoil model utilized in this investigation was the NACA 4415 operating at a Reynolds number of 1×106. This study explored three different variations of flap height, namely 0.5%, 1%, and 2% of chord length. The outcomes showed that adding gurney flaps showed quite positive results in increasing the lift and drag performance of NACA 4415. An airfoil with a 0.5%c height flap has an average percentage increase in Cl of 12%, followed by a height flap of 1%c, which is 23%, and a percentage Cl of 37% for a height flap of 2%c. Meanwhile, each variation in height flap affected the increase in Cd. A height flap of 0.5%c increased Cd with an average percentage of 2%, while a height flap of 1%c increased the percentage of Cd by 4% and 6% for a height flap of 2%c. Moreover, visualization of fluid flow with pressure and velocity contours given at AoA 12º to determine the effect on the increase in Cland Cd in NACA 4415
Evaluating Wind Deflector Effect on Cargo Vans Aerodynamic Drag Using Computational Fluid Dynamics
Get PDFSuboptimal design and body shape in freight transport vehicles can lead to increased aerodynamic drag. To address this issue, the use of wind deflectors is proposed as a solution to reduce aerodynamic resistance in cargo vans. The methodology employed in this research involves Computational Fluid Dynamics (CFD) simulations using the Ansys Fluent R2 2023 software. CFD simulations were conducted on the design of a cargo box vehicle with variations in Wind Deflector Models 1, 2, and 3, employing identical boundary condition parameters. The results of the CFD simulation for Wind Deflector Model 3 exhibited the lowest drag force at 1.1531116 Newton and a drag coefficient of 0.37031338. In conclusion, a comprehensive analysis of the CFD simulation results provides valuable insights into the intricate aerodynamic implications of Wind Deflector variations on cargo vans. Therefore, it is concluded that Wind Deflector Model 3 emerges as the optimal choice, showcasing superior aerodynamic characteristics
Design and Optimizing Top Cover Feeding Unit Modular Production System and Pick & Place Station
Get PDFModular Production System is a station unit consisting of industrial components in the form of pneumatic and electrical components controlled by a Programmable Logic Controller which is directed for industry-oriented vocational training. In a Modular Production System, there are several types of stations, one of which is the pick and place station which consists of two modules, namely the pick and place module and the conveyor module. This design discusses the optimization of the design of the top cover feeding unit at the pick and place station because the top cover is dislocated every time there is a change in position when the vacuum sucks the top cover. This design optimization is done by redesigning the feeding unit slider. By doing this optimization, it can make the feeding unit accommodate the top cover where it should be and improve the process capability of the system. The results of this optimization are determined based on the process capability values, before optimization the resulting values were 1.0417 for Capabiity Process and 0.77 for the index. Then after design optimization, the values are 3.402 for Capabilty Process and 6.396 for the index and produce a total force of 0.205 N by using a slider feeding unit tilt angle of 14o. This tilt angle was determined as the most optimal angle because it resulted in the least system failure