Indonesian Journal of Health Administration
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Faktor Perawat terhadap Kejadian Medication Administration Error di Instalasi Rawat Inap
Get PDFMedication administration error is one of medication error that happened due to unfulfillment of drug instruction or drug administration that is different with the recipe. From the initial survey conducted in 2015, there were 13 events medication errors known in 2014-2015 in RSU Haji Surabaya. Based on Kepmenkes RI nomor 129/Menkes/SK/II/2008 about Minimum Service Standards, medication incident should not be any error occurred in the Hospital.This study was an observational descriptive study aimed to identify factors that contribute to the incidence of medication errors. Respondents were 56 nurses that worked on 7 inpatient wards. Variablesi n this research are: the skills of nurses, nurse's knowledge, and communication between nurse and patients. The result showed that the incidence of medication error in 2014-2016 amounted to 14 events that occurred in most of the inpatient ward (57.1%). Most of inpatient ward (57.41%) had good skill of nurses, most of the inpatient wards (57.1%) had a sufficient knowledge and communication of nurses.From this study it can be concluded that the skills of nurses, nurse's knowledge, communication between nurse and patients are contributing to the incidence of medication errors in RSU Haji Surabaya. Keywords: inpatient ward, medication errors, nurse
Hubungan Kepuasan Peserta Pelatihan dengan Tingkat Pembelajaran Peserta Pelatihan Pencegahan dan Pengendalian Infeksi
Get PDFEvaluation of training is a systematic process to collect, describe, interpret and present information about the training. Evaluation Prevention and Control of Infection training aimed to analyze the correlation between trainees satisfaction with learning level of trainees. This study was a quantitative analytical research using cross sectional design. The results were analyzed with descriptive statistics, dependent t test and Spearman Correlation Test. Trainees satisfaction to the training of Prevention and Control of Infection obtained good results with the percentage of 74.2%. Learning level of trainees Prevention and Control of Infection had a different average value of pre test and post test so as to increase the knowledge of trainees. Based on the correlation trainees satisfaction with learning level of trainees it can be concluded that the success of every level Kirkpatrick model evaluation is important because there is a level depth evaluation. Keywords: training evaluation, kirkpatrik model, learning level, trainees satisfactio
Penilaian Kualitas Informasi Dokumen Rekam Medis Rawat Jalan
Get PDFPerformance evaluation was showed that average service time from January to October 2016 was 35.56 minutes. The average service time ensuring provision of medical records of outpatients was under targets because the standard of service time of the Minister of Health No. 129 at 2008 is <10 minutes. This research aimed to determine the information quality of medical record documents outpatients as helped efforts to improve the information quality of medical record documents. This was a descriptive study with cross-sectional design. Data was collected through observation outpatient medical record on December. The samples consisted 115 medical record documents. The sampling method used was random sampling. Variable used by researchers was the quality dimensions of The Product and Service Performance for Information Quality Model. The results showed the dimensions free of error of 68.33%, dimensions of concise representation of 58.44%, and the dimensions of completeness by 55.56%, and dimensions of consistent representation of 52.22%. Based on research result, average score of information quality assessment were good enough. Recommendation for Medical Record Departementbased on research results was made guidelines or standard operating procedures could be used to increase the quality of medical record documents. Keywords: assessment, dimension, information quality, Medical Record Document,outpatien
Persepsi Nilai Pelanggan dan Kepuasan di Klinik Swasta "X” di Surabaya
Get PDFThe increasing number of health service industry caused an increase of health service demand. Keeping service quality is a main key to give good service to patient. One of service quality measurement methods is through patient satisfaction measurement. To service quality which given by health service facility this research aim to identify patient satisfaction toward service quality in Clinic "X” in Surabaya. The research has been implemented with cross sectional design using quantitative approach. The research use questionnaire which given to 89 patients. On patient service quality satisfaction, patient satisfaction toward interaction, service environment and outcome quality is in stratified category. Total satisfaction in stratified category too. Perceived customer value is in good category. Satisfaction on aspect interaction quality and outcome quality is significantly related to perceived customer value. Total satisfaction is significantly related too with perceived customer value. Keywords: customer value, quality, satisfaction, servic
Analisis Fungsi Manajemen Logistik di Badan Pemberdayaan Masyarakat dan Keluarga Berencana Kota Surabaya
Get PDFBoard of Community Empowerment and Family Planning has the main task in a family planning and family welfare program.Logistics management was very importance to support that program. There were 17.020 syringes whichexpired but have not been destroyed in 2016. Author wanted to examine the logistics management function in Bapemas and KB. The variables were logistics planning, budgeting, procurement, receiption, storage, distribution, and elimination.The samples were two warehouse logistics officers.Data collection techniqueswere observation and indepth interview.Requirements planning used the formula of average usage per month multiplied by 3 or 24. The procurement process was done by request to BKKBN Province.Budgeting wasderived from two sources. The sources werestate and local fund. Reception and distribution process was appropriate with technical manual book. Storage facilities reached 94.1% of the BBKBN Centerstandard.While the general provisions saving reached 100%. Eliminating logistics had not done since 2012. The recording process used the forms and books that have been standardized by National BKKBN office.Monitoring started from receipt, storage and distribution. That was done by Province BKKBN office.The conclusion of this research was the Implementation of all functions in accordance with the standards.Keywords: logistics management function, family planning, distribution, procuremen
Kinerja Bapemas dan KB Kota Surabaya berdasarkan Analisis Perubahan Rencana Kerja dan Laporan Kinerja
Get PDFThe average population density of Surabaya is 9.002 people per km2 in 2009. The over population density is potential to occuring problem in health, education, social and economics. To solve that problems, government formed The Empowerment Society and Family Planning(Bapemas dan KB) in Surabaya City. Bapemas dan KB of Surabaya should compute and analyze the performance achievement to attain the optimum performance. This research was to analyse The Performance Achievement based on Performance Planning Document and Performance Planning Amendment compares with Performance Report to solve the performance of workers. This reaserch is observational descriptive research which is held in Sub Area Family Planning Bapemas dan KB Surabaya. The Observation studied The Performance Planning Document and Performance Planning Amendment that compares to Performance Report. The Indepth Interview was in Administrative unit, Head of the Sub-Division, and Head of Division Prosperous Family and Family Planning "Bapemas dan KB” Surabaya. Data Analysis Method using Assesment of Performance Indicators Target that measured by Performance Measurement Form, Self Assesment, and Budget Realization. Performance achievement result were: Family Planning Founding Program was 61,58%; Contraceptiption Service Provision for Poor Family Program was 97,17%; in Family Planning Infrastructure Program was 200%. Keywords:performance, performance report, family planning, program
Planning Matrix Sebagai Upaya Peningkatan Mutu Pelayanan Rawat Inap di Rumah Sakit Umum Bhakti Rahayu Surabaya
Get PDFInpatient unit of Bhakti Rahayu Hospital as one potential revenue center for the hospital expected to be able to support an increas the income of the hospital. The issue of this research is the decrease trend of Bed Occupancy rate 48,96% with trend -15,79%.This research aims to increas the quality of inpatient services care in Bhakti Rahayu Hospital based on planning matrix. This research was in inpatient unit Bhakti Rahayu Hospital with an descriptive design cross sectional study of the 80 patients who are representing inpatient hospitalization were taken by simple random sampling. Data was collected by using questionnaires distributed to patients and analysed by quantitative methods arranged in the planning matrix table. The results showed that inpatient services quality has not met the standards of good service so that the service implementation need improvement and enhancement services primarily on aspects of the physical and human resources. The conclusions showed that to increase the quality of health care based on internal factors was very important. Physical aspects and human resources are the top priority to fix up.Keywords:services quality, planning matrix, inpatient uni
Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras
Get PDFThe number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.Keywords : Emergency department, ESI level, patient satisfaction, service qualit
Pengukuran Kinerja Rawat Inap Berdasarkan Perspektif Balanced Scorecard
Get PDFThe 3rd class of inpatient ward in Surya Medika Gresik Hospital had an ideal Bed Occupancy Rate. This rate also had been decreased since 2014. This study is aimed to assess the performance of the 3rd class of inpatient ward based on Balanced Scorecard. This is a descriptive observational study with cross sectional design. Respondents are Chief Inpatient, Head of the Division of Finance and Family Patients. The results of scoring showed that the are only two perspectives that show a positive performance. The learning and growth perspective has 0.9 which means good performance. The internal business process perspective has 1.6 that categorized as very poor performance. The customer focus perspective has 0.25 that categorized as poor performance. The last perspective, financial perspective, valued 0.05 which is good performance. This study suggest to employing cleaning service, making and socialization of Standard Operating Procedure, making the scheme service flow, improving discipline of doctor, holding service quality training, also increasing the intensity of monitoring and evaluation .Keywords: balanced scorecard, performance assessment, scorin
Analisis Motivasi Terhadap Kinerja Kader Posyandu Berdasarkan Teori Victor Vroom
Get PDFThe coverage of under-five children weighed at Posyandu represent the level of participation mothers in Posyandu activities. During three-year period, the coverage of under-five children weighed at Posyandu Puskesmas Sidotopo Wetan Surabaya City has not reached the target. It is also the responsibility of cadres. The object of this study was to to analyze the effect of motivation on the performance of health cadres based on Victor Vroom expectancy theory motivation in Posyandu Puskesmas Sidotopo Wetan Kota Surabaya. This research was an analytic observational research with quantitative approach. Design was cross sectional. Sampling was done by using simple random sampling method. The results showed that the performance varied health cadres that was lacking, enough and good. Level of health cadres motivation was high. Health cadres had high score of expectancy, instrumentally, and valency.Ordinallogistic regression analys was showed the influence of motivation (p-value = 0.000) on the performance of cadres (p-value <α (0.05)). In conclusion, motivation influenced the performance of health cadres in Posyandu Puskesmas Sidotopo Wetan Surabaya City.Keywords:motivation, performance, health cadres, posyandu, victor vroo