Electronic Journals of UIKA Bogor (Universitas Ibn Khaldun)
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ANALYSIS OF SERVICE QUALITY TOWARDS PATIENT LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE (SURVEY STUDY AT HERMINA MANADO HOSPITAL)
No full textThe quality of health services as the most important indicator for hospitals. Optimizing service quality, building a positive hospital image, and providing supporting health service facilities are parts that marketers need to consider in order to build patient loyalty by increasing hospital patient satisfaction. This study aims to analyze the quality of health services, patient satisfaction and patient loyalty at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 100 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and patient loyalty of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the path coefficient value of the indirect influence was greater than the direct influence (62.4%> 52.0%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the patient loyalty variable
ANALYSIS OF THE IMPLEMENTATION OF ORGANIZATIONAL COMMITMENT TOWARDS JOB SATISFACTION WHICH IMPLICATIONS EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMANA LEMBEAN MANADO HOSPITAL)
No full textOrganizational commitment is part of an effort or initiative from within an individual to the maximum to survive, work hard, and have confidence in the goals of the organization. Employees as human resources who contribute to health services in hospitals. Therefore, employees contribute to determining the quality of services in hospitals. This study aims to analyze the implementation of organizational commitment, job satisfaction and employee performance at Hermana Lembean Hospital, Manado. This study uses a quantitative approach. The sample in this study amounted to 72 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on the implementation of organizational commitment, job satisfaction and employee performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (53.7%> 65.6%), meaning that the job satisfaction variable as an intervening variable was able to mediate the implementation variable of organizational commitment with employee performance variables
ANALYSIS OF EMPLOYEE SATISFACTION TOWARDS WORK MOTIVATION AND ITS IMPLICATIONS ON THE QUALITY OF HEALTH SERVICES (SURVEY STUDY AT IBU ANAK CAHAYA SANGATTA HOSPITAL KALIMANTAN TIMUR)
No full textHuman resources are crucial and inseparable from any organization, whether it be an institution or a hospital. Human resources are also key to determining the development of service quality, as assessed by performance. This study aims to analyze employee satisfaction, work motivation, and the quality of healthcare services at Cahaya Sangatta Maternity and Child Hospital, East Kalimantan. This study used a quantitative approach. The sample size consisted of 56 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of employee satisfaction, work motivation, and healthcare service quality indicated good ratings from respondents, although several areas needed to be improved. Meanwhile, the verification study, based on the path analysis model, showed positive path coefficients between variables, and the indirect effect path coefficient was greater than the direct effect (66.3% > 53.9%), indicating that work motivation, as an intervening variable, is able to mediate employee satisfaction and healthcare service quality
DESCRIPTION OF THE ROLE OF DRUG SWALLOWING (PMO) SUPERVISION ON THE SUCCESS OF TUBERCULOSIS TREATMENT AT THE SIKUMANA PUBLIC HEALTH CENTER IN KUPANG CITY
No full textTuberculosis (TB) is an infectious disease caused by the bacteria Mycobacterium tuberculosis and can be fatal if not treated properly. This qualitative study with a phenomenological approach aims to determine the role of Drug Supervisors (PMO) in the success of TB treatment at the Sikumana Community Health Center in Kupang City. This study involved 16 informants selected using a purposive sampling technique. The results of the study indicate that PMOs play an important role in the success of TB treatment through several roles, namely the role of supervision by monitoring the medication schedule, ensuring the availability of drugs and supervising it is important, especially for children, the role of motivation by knowing and addressing the side effects of OAT, motivating patients to comply with taking medication, reaffirming the symptoms and impacts of not taking OAT, the role of reminders by helping and reminding patients to take OAT at the community health center and sputum examination to monitor the progress of treatment, by helping or accompanying PMOs to discuss with health workers and the role of education by providing education about TB, treatment methods, and prevention of transmission
KEKOSONGAN HUKUM DALAM REGULASI BISNIS DIGITAL DI INDONESIA
No full textKekosongan hukum dalam regulasi bisnis digital di Indonesia menimbulkan ketidakpastian hukum yang signifikan, menghambat inovasi, dan berpotensi merugikan konsumen. Artikel ini mengkaji secara mendalam bagaimana perkembangan pesat teknologi digital, termasuk artificial intelligence, blockchain, dan internet of things, serta transformasi model bisnis ke ranah daring telah melampaui kemampuan regulasi yang ada untuk secara efektif mengatur kompleksitas dan dinamika bisnis digital. Penelitian ini mengidentifikasi faktor-faktor yang menyebabkan kekosongan hukum tersebut, seperti kurangnya antisipasi terhadap perkembangan teknologi, lambatnya proses legislasi, dan kurangnya koordinasi antar lembaga pemerintah. Lebih lanjut, artikel ini mengeksplorasi implikasinya terhadap ekosistem bisnis digital, termasuk meningkatnya risiko pelanggaran data pribadi, persaingan usaha yang tidak sehat, dan kesulitan dalam penegakan hukum. Akhirnya, artikel ini menawarkan rekomendasi untuk pengembangan regulasi yang adaptif, komprehensif, dan berbasis risiko, guna mendukung pertumbuhan bisnis digital yang berkelanjutan, inovatif, dan melindungi kepentingan konsumen di Indonesia. Rekomendasi ini mencakup perlunya pembentukan badan regulasi khusus untuk bisnis digital, peningkatan kapasitas sumber daya manusia di bidang hukum teknologi, dan harmonisasi regulasi di tingkat nasional dan internasiona
ANALISIS PENETAPAN TERSANGKA TERHADAP THOMAS TRIKASIH LEMBONG DALAM KASUS KORUPSI IMPOR GULA.
No full textTindak pidana korupsi merupakan kejahatan luar biasa (extra ordinary crime) yang dapat menimbulkan kerugian negara dan melibatkan relasi kuasa yang kompleks. Penanganannya memerlukan pendekatan khusus, termasuk dalam proses penetapan tersangka yang harus memenuhi asas keadilan dan kepastian hukum. Kasus korupsi impor gula yang melibatkan Thomas Trikasih Lembong (Tom Lembong) menjadi contoh menarik, di mana penetapan tersangka oleh Kejaksaan Agung menuai pro dan kontra. Permasalahan utama terletak pada ketidakcukupan alat bukti, sebagaimana diatur dalam Pasal 184 KUHAP dan Putusan MKRI No. 21/PUU-XII/2014, yang mensyaratkan minimal dua alat bukti yang kuat dan saling bersesuaian. Selain itu, putusan praperadilan Nomor 113/Pid.Pra/2024/PN Jkt.Sel juga dipertanyakan karena dinilai tidak mempertimbangkan kerugian negara secara konkret serta mengabaikan hak tersangka untuk didampingi pengacara. Penelitian ini bertujuan untuk menjawab dua pertanyaan utama Bagaimana pengaturan penetapan tersangka dalam tindak pidana korupsi berdasarkan KUHAP? Kemudian bagaimana analisis terhadap Putusan Praperadilan Nomor 113/Pid.Pra/2024/PN Jkt.Sel?. Penelitian ini menggunakan metode penelitian hukum normatif dengan pendekatan peraturan perundang-undangan. Data terdiri dari bahan hukum primer, sekunder, dan tersier yang dikumpulkan melalui studi kepustakaan (library research). Teknik analisis data bersifat kualitatif, dengan mengkaji peraturan perundangan, teori, dan konsepsi para ahli. Hasil penelitian menunjukkan bahwa penetapan tersangka dalam tindak pidana korupsi harus didasarkan pada bukti permulaan yang cukup, minimal dua alat bukti sesuai Pasal 184 KUHAP, dan memenuhi asas keadilan serta perlindungan HAM. Dalam kasus Tom Lembong, penetapan tersangka tidak dilakukan karena kurangnya bukti kuat yang menghubungkannya secara langsung dengan tindak pidana korupsi, meskipun ada tekanan politik dan publik. Sementara itu, Putusan Praperadilan Nomor 113/Pid.Pra/2024/PN Jkt.Sel menegaskan pentingnya due process of law dan perlindungan HAM, tetapi juga berpotensi dimanfaatkan untuk menghambat proses hukum jika alasan pembatalan bersifat teknis. Kesimpulannya, penetapan tersangka harus selalu mengacu pada bukti yang kuat dan prosedur hukum yang transparan, sementara praperadilan perlu dioptimalkan sebagai instrumen pengawasan yang adil tanpa disalahgunakan untuk kepentingan tertentu.
Kata Kunci: Korupsi, Penetapan Tersangka, KUHAP, Praperadilan, Alat Bukti
PERTANGGUNGJAWABAN PIDANA PELAKU TINDAK PIDANA PERDAGANGAN ORANG TERHADAP PACAR DI BAWAH UMUR MELALUI MEDIA SOSIAL (STUDI PUTUSAN NOMOR 22/PID.SUS-ANAK/2023/PN TJK)
No full textPerdagangan orang merupakan kejahatan serius yang melanggar hak asasi manusia dan seringkali menyasar kelompok rentan, khususnya perempuan dan anak. Perkembangan teknologi informasi, terutama media sosial, turut mempermudah modus operandi tindak pidana perdagangan orang, termasuk dalam relasi personal seperti hubungan pacaran. Penelitian ini bertujuan untuk menganalisis faktor penyebab terjadinya tindak pidana perdagangan orang terhadap pacar yang masih di bawah umur melalui media sosial serta bentuk pertanggungjawaban pidana pelaku berdasarkan Putusan Nomor 22/Pid.Sus-Anak/2023/PN Tjk. Metode penelitian yang digunakan adalah pendekatan yuridis normatif dan empiris dengan menggunakan data sekunder dan data primer. Hasil penelitian menunjukkan bahwa faktor ekonomi, penyalahgunaan relasi personal, dan kemudahan akses media sosial menjadi faktor dominan terjadinya tindak pidana tersebut. Selain itu, pertanggungjawaban pidana pelaku telah diterapkan sesuai dengan Undang-Undang Nomor 21 Tahun 2007 tentang Pemberantasan Tindak Pidana Perdagangan Orang dengan memperhatikan prinsip peradilan anak. Penelitian ini diharapkan dapat memberikan kontribusi dalam penguatan perlindungan hukum terhadap anak dan pencegahan perdagangan orang berbasis digital.
Kata kunci: Pertanggungjawaban Pidana, Perdagangan Orang, Anak, Media Sosial
Optimalisasi Daya Dukung Tanah Lempung dengan Campuran Spent Bleaching Earth (SBE) dan Kapur Tohor
No full textClay soil has high water content, high plasticity, and low bearing capacity, which often causes structural problems in construction projects, as observed at the research location on Jl. Siak II, Masjid Raya Province of Riau area, where structural settlement occurred due to insufficient soil bearing capacity. This study aims to improve the physical properties and bearing capacity of clay soil through stabilization using a mixture of Spent Bleaching Earth (SBE) and quicklime. Laboratory tests were performed using a mixture variation of 22.5% SBE and 25% quicklime with curing durations of 0, 4, and 7 days and a soaking period of 4 days. The laboratory program included water content, specific gravity, sieve analysis, Standard Proctor compaction, and California Bearing Ratio (CBR) tests. The untreated soil exhibited a water content of 29.45%, a specific gravity of 2.43 g/cm³, 40.44% retained on sieve No.200, and a maximum dry density of 1.57 kN/m³ at an optimum moisture content of 20.8%. The CBR value of the untreated soil increased with curing time, reaching 13.99% on the 7th day. For the stabilized soil, the highest CBR improvement was achieved by the mixture of soil + SBE + quicklime with 7 days of curing, reaching 29.36%, while the best CBR under 4-day soaking occurred in the mixture of soil + quicklime with a CBR value of 20.75%. These findings indicate that the combined use of SBE and quicklime is effective in enhancing the bearing capacity of clay soil, with optimal performance observed after 7 days of curing.Tanah lempung memiliki kadar air tinggi, plastisitas besar, dan daya dukung rendah sehingga sering menjadi penyebab permasalahan struktural dalam pekerjaan konstruksi, seperti yang terjadi di lokasi penelitian pada Jl. Siak II, kawasan Masjid Raya Provinsi Riau, di mana bangunan mengalami penurunan akibat rendahnya kapasitas dukung tanah. Penelitian ini bertujuan untuk meningkatkan sifat fisik dan daya dukung tanah lempung melalui stabilisasi menggunakan campuran Spent Bleaching Earth (SBE) dan kapur tohor. Pengujian dilakukan di laboratorium dengan variasi campuran 22,5% SBE dan 25% kapur tohor, masa pemeraman 0, 4, dan 7 hari serta perendaman 4 hari, meliputi pemeriksaan kadar air, berat jenis, analisis saringan, pemadatan Standard Proctor, dan nilai California Bearing Ratio (CBR). Hasil menunjukkan bahwa tanah asli memiliki kadar air 29,45%, berat jenis 2,43 g/cm³, material tertahan saringan No.200 sebesar 40,44%, serta kepadatan maksimum 1,57 kN/m³ dengan kadar air optimum 20,8%. Nilai CBR tanah asli meningkat sesuai lama pemeraman, dengan nilai tertinggi 13,99% pada pemeraman 7 hari. Untuk tanah yang distabilisasi, peningkatan kapasitas dukung paling signifikan terjadi pada campuran tanah + SBE + kapur tohor dengan pemeraman 7 hari, menghasilkan nilai CBR 29,36%, sementara hasil terbaik pada kondisi perendaman 4 hari terdapat pada campuran tanah + kapur tohor dengan nilai CBR 20,75%. Secara keseluruhan, stabilisasi menggunakan SBE dan kapur tohor terbukti efektif dalam meningkatkan daya dukung tanah lempung, khususnya setelah pemeraman 7 hari
Analisis Kepuasan dan Preferensi Pengguna terhadap Moda Angkutan Umum dan Transportasi Online di Rantepao, Kabupaten Toraja Utara
No full textRantepao, as the capital of North Toraja Regency, experiences high social and economic activities that require an effective transportation system to support daily mobility. This study aims to analyze user satisfaction and preference toward online transportation and public transport in Rantepao. Data were collected through a questionnaire survey involving 200 respondents, consisting of 100 online transportation users and 100 public transport users. The analyzed variables include safety, service availability, fare, and service quality. Data analysis was conducted using multiple linear regression to examine factors influencing user satisfaction and binary logistic regression to analyze mode choice preference. The results indicate that user satisfaction with public transport is significantly influenced by fare, while satisfaction with online transportation is influenced by service availability, fare, and service quality. The binary logistic regression results show that service availability and safety increase the likelihood of choosing online transportation, whereas fare tends to encourage the selection of public transport. These findings highlight the importance of service characteristics in shaping transportation satisfaction and mode preference in Rantepao.Rantepao sebagai ibu kota Kabupaten Toraja Utara memiliki aktivitas sosial dan ekonomi yang tinggi sehingga membutuhkan sistem transportasi yang mampu menunjang mobilitas masyarakat. Penelitian ini bertujuan menganalisis tingkat kepuasan dan preferensi pengguna terhadap transportasi online dan angkutan umum di Rantepao. Data dikumpulkan melalui survei kuesioner terhadap 200 responden, terdiri dari 100 pengguna transportasi online dan 100 pengguna angkutan umum. Variabel yang dianalisis meliputi keselamatan, ketersediaan layanan, tarif, dan kualitas pelayanan. Analisis data dilakukan menggunakan regresi linier berganda untuk mengkaji faktor-faktor yang memengaruhi kepuasan pengguna serta regresi logistik biner untuk menganalisis preferensi pemilihan moda transportasi. Hasil penelitian menunjukkan bahwa kepuasan pengguna angkutan umum dipengaruhi secara signifikan oleh tarif, sedangkan pada transportasi online kepuasan pengguna dipengaruhi oleh ketersediaan layanan, tarif, dan kualitas pelayanan. Hasil regresi logistik biner menunjukkan bahwa ketersediaan layanan dan keselamatan meningkatkan peluang pengguna memilih transportasi online, sementara tarif cenderung mendorong pemilihan angkutan umum
Analisis Tingkat Kepadatan Timbunan Batu Menggunakan Pengujian Water Replacement di Ruas Tol Probowangi Paket 3B
No full textThis study evaluates the compaction level of mountain-excavated rock fill used as subgrade material on the Probolinggo–Banyuwangi Toll Road, package 3B (STA 23+925–STA 25+550), using the water replacement method. The analysis was conducted by comparing in-situ density with the maximum laboratory dry density to determine the Compaction Ratio (CR) as an indicator of compaction performance. The results from testing on 22 locations indicate CR values ranging from 101.1% to 103.9%, with an average of 102.52%, confirming that field compaction was effective, homogeneous, and exceeded the minimum Standard Proctor requirement (≥100%). The material moisture content was close to the Optimum Moisture Content (OMC), while the predominance of 50–60 cm rock sizes promoted effective particle interlocking. This condition resulted in a stable and dense subgrade with high bearing capacity under traffic loading. These findings confirm the technical feasibility of utilizing locally sourced excavated rock as subgrade fill material, providing a scientific basis for material efficiency, resource optimization, and enhanced quality of toll road constructionPenelitian ini mengevaluasi tingkat kepadatan timbunan batu hasil galian gunung pada subgrade Jalan Tol Probolinggo–Banyuwangi Paket 3B (STA 23+925 – STA 25+550) menggunakan metode Water Replacement. Analisis dilakukan dengan membandingkan densitas lapangan terhadap densitas maksimum laboratorium untuk menghitung Compaction Ratio (CR) sebagai indikator keberhasilan pemadatan. Hasil pengujian pada 22 titik menunjukkan CR berkisar antara 101,1%–103,9% dengan rata-rata 102,52%, menandakan pemadatan lapangan efektif, homogen, dan melampaui spesifikasi minimal Standard Proctor (≥100%). Kadar air material mendekati Optimum Moisture Content, sedangkan batu berukuran dominan 50–60 cm menunjukkan interlocking yang baik, menghasilkan subgrade stabil, padat, dan memiliki kapasitas dukung tinggi terhadap beban lalu lintas. Temuan ini menegaskan kelayakan teknis pemanfaatan material batu galian lokal sebagai timbunan subgrade, memberikan dasar ilmiah untuk efisiensi material, optimalisasi sumber daya, dan penguatan kualitas konstruksi jalan tol