Portal Jurnal (Institut Pesantren KH Abdul Chalim Mojokerto)
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The Effect of Service Quality, Product Quality, and Price on Customer Loyalty with Customer Satisfaction as an Intervening Variable (Study at Tom Sushi Surabaya)
Get PDFThis research was conducted to examine the extent to which service quality, product quality, and price are able to shape customer loyalty, with customer satisfaction as the link, at Tom Sushi Surabaya. This research departs from the phenomenon of increasing Japanese culinary trends in Indonesia as well as the business need to keep customers loyal in the midst of fierce competition. Using a quantitative approach and purposive sampling technique of 100 respondents, the data was analyzed using the Partial Least Square (PLS) method. The research findings show that product quality and price have a positive and significant impact on customer satisfaction, while service quality does not show a significant influence. Customer loyalty was shown to be influenced by price and satisfaction level, but not directly by service or product quality. On the other hand, customer satisfaction plays an intermediary role in the relationship between product quality and price and loyalty, but not service quality
The Influence of Work Stress, Incentives, and Motivation on the Performance of Shopeefood Drivers in Cirebon
Get PDFThis study aims to analyze the effect of work stress, incentives, and motivation on the performance of ShopeeFood drivers in Cirebon. A quantitative method with an associative approach was used in this study, with 138 drivers as the sample. Data were collected through questionnaires and analyzed without explicitly displaying statistical results. The results showed that job stress has a negative impact on driver performance, while incentives and motivation have a positive and significant effect. Simultaneously, these three variables contributed 52.1% to driver performance, indicating that these factors are very important in improving their performance. This study has limitations in terms of area coverage and limited sample. Therefore, further research is recommended to examine other factors that can affect driver performance more broadly
The Effect of Product Quality, Price Perception, and Promotion on Consumer Purchase Decisions for Cleo Brand 550 Ml Packaging Mineral Water
Get PDFThis study aims to analyze the influence of product quality, price perception, and promotion on consumer decisions in purchasing 550 ml of Cleo brand mineral water. In an era of tight competition in the bottled drinking water industry, understanding the factors that influence purchasing decisions is crucial for companies to maintain and increase market share. This study uses a quantitative approach with a survey method by distributing questionnaires to 100 respondents who are active consumers of the Cleo brand. The data analysis technique used is multiple linear regression. The results of the study indicate that product quality, price perception, and promotion simultaneously have a significant effect on consumer purchasing decisions. Partially, product quality and price perception have a positive and significant effect, while promotion shows a lower but still significant effect. These findings provide important implications for Cleo's marketing strategy, especially in maintaining quality and setting prices that are in accordance with consumer value perceptions
Influence of Content Marketing, E-WOM, and Product Quality on Repurchase Intention (Study of Generation Z Who Buy COSRX Skincare on the TikTok Platform in Surabaya City)
Get PDFThis research is based on the emergence of various types of skincare that are being discussed by Gen Z regarding products or skincare originating from South Korea on the TikTok platform. The main purpose of this study is to examine and further analyze content marketing, E-WOM, and product quality on the repurchase intention of COSRX skincare products in Surabaya City. This study involved 100 samples of respondents who had bought and used COSRX skincare from Gen Z in Surabaya City. The method used is a quantitative approach with a non-probability sampling technique through purposive sampling and primary data analysis. The analysis technique uses multiple linear regression analysis and data processing using the SPSS 25 program. The results obtained show that the F test produces an F-count of 99.290 > ftable 270 with a sign value. 0.00 <0.05, then H1 is accepted. The t-test in content marketing produces a tcount of 5.964> t table 1.985, for E-WOM produces a tcount of 3.367> t table 1.985, and product quality produces a tcount of 2.538> t table 1.985. So, the results of the T-test H2, H3, and H4 are accepted. Based on these results, it can be concluded that content marketing, E-WOM, and product quality simultaneously have a significant effect on repurchase intention. Partially, content marketing, E-WOM, and product quality have a significant effect on repurchase intention
The Effect of Self-Efficacy and Creative Work Climate on Knowledge Sharing Among Teachers in Cirebon City
No full textSelf-efficacy and creative atmosphere influence knowledge growth. This study examines how self-efficacy and creative atmosphere influence knowledge. The quantitative research method used a survey of academic and professional respondents. The data was processed by utilizing regression methods and path analysis to determine the relationship between the variables studied. The findings of this study reveal that a number of factors such as personal experience, social support, and a conducive work or learning environment have a significant influence on self-efficacy. Meanwhile, leadership factors, organizational culture, and available facilities play a role in creating a positive creative climate. In addition, self-efficacy and creative climate directly impact on increasing knowledge sharing and innovation in various fields. These findings confirm that strengthening self-efficacy and creating a supportive creative climate are essential in knowledge development, both in the context of education and the world of work
The Influence of Company Size, Managerial Ownership, and Institutional Ownership on Company Value: An Empirical Study on Manufacturing Companies in the Food and Beverage Sub-Sector Listed on the Indonesia Stock Exchange for the 2021–2024 Period
No full textThis study aims to evaluate the influence of company size, managerial ownership, and institutional ownership on company value in manufacturing companies in the food and beverage sub-sector listed on the Indonesia Stock Exchange (IDX) during the period 2021–2024. In this study, the value of the company is expressed in the form of a Price to Book Value (PBV) ratio. The approach used is quantitative with the type of associative research. The selection of samples was carried out purposively and resulted in 80 companies as research objects. The test results showed that the three independent variables, either individually or together, did not have a significant influence on the company's value. This is evidenced by the significance value of the F test of 0.418 and the coefficient of determination (R²) of 0.036, which indicates that the model is only able to explain 3.6% of the total variation in the company's value. These findings indicate that the internal factors studied have not been able to explain the change in company values substantially, so exploration of other variables in follow-up studies is needed to gain a more comprehensive understanding
What Role Do Career Growth and Skills Play as Additional Factors in the Connection Between Employee Engagement and Job Performance?
Get PDFAt Bank Jatim Ponorogo, the objective of this study is to investigate the ways in which career advancement and increasing one's level of expertise influence employee performance. The level of employee engagement will be a variable that will be utilised to assist with the investigation. Data was collected through the use of Structural Equation Modelling (SEM) in conjunction with the Partial Least Squares (PLS) method that was administered to 74 individuals through the use of questionnaires. A significant and favourable impact on employee engagement is demonstrated by the findings, which indicate that both personal career advancement and expertise play a significant role. In addition, employees' work is immediately improved when they are given opportunities to further their careers. Nevertheless, the findings indicate that the level of expertise and employee involvement does not have a significant impact on the degree to which employees perform their duties effectively. Further, the relationship between career advancement, competency, and success at Bank Jatim Ponorogo is not mediated by employee engagement, which does not serve as a go-between. These findings provide us with further information regarding the ways in which job development and skills influence performance. Despite the fact that they demonstrate the significance of involvement, it is not possible for it to totally cure the problem in this instance
Peran Kolektif Organisasi dalam Membangun Kerukunan Beragama di Surabaya
Get PDFSurabaya is a heterogeneous region, diverse in terms of religion, ethnicity and culture. Seeing this reality, building harmony in the midst of society is a must in different societies. However, building religious harmony is not only the task of the government, but the task of all elements of society. This study seeks to describe the involvement of religious community organizations in building religious harmony in Surabaya, using a qualitative approach, interview techniques, observation and documentation on the objects studied namely the Indonesian Damai Alliance (AIDA) and also the Harmony Forum Interfaith Youth (FORKUGAMA). The results of the study show that these social organizations contribute to maintaining religious harmony in Surabaya through the various program activities carried out. This contribution is built in interfaith communication on social media, in schools through peace campaigns, as well as discussions between interfaith youth.Surabaya merupakan wilayah yang heterogen, beragam dari sisi agama, suku dan budaya. Melihat realitas tersebut, membangun kerukunan di tengah-tengah masyarakat merupakan suatu keharusan dalam masyarakat yang berbeda-beda. Namun demikian membangun kerukunan beragama tidak hanya menjadi tugas pemerintah, melainkan tugas seluruh elemen masyarakat. Penelitian ini berusaha untuk menggambarkan beragama keterlibatan organisasi kemasyarakatan dalam membangun kerukunan beragama di Surabaya, dengan menggunakan pendekatan kualitatif, teknik wawancara, observasi dan dokumentasi pada objek yang diteliti yakni Aliansi Indonesia Damai (AIDA) dan juga Forum Kerukunan Pemuda Lintas Agama (FORKUGAMA). Hasil penelitian menunjukkan bahwa organisasi kemasyarakatan tersebut berkontribusi dalam merawat kerukunan beragama di Surabaya melalui beragam program kegiatan yang dilakukan. Kontribusi tersebut terbangun dalam komunikasi lintas agama di media sosial, di lingkup sekolahan melalui kampanye perdamaian, serta diskusi antar pemuda lintas agam
The Role of Green Banking on the Environment and Economic Growth in Comparison with Conventional and Islamic Banks
Get PDFThis research investigates the role of Green Banking in supporting the environment and economic growth by comparing it with Conventional Banks and Islamic Banks. This study identifies Green Banking practices, including sustainable projects, carbon emission reduction, and green technology, through a qualitative research method with a literature review approach. The comparison focused on Conventional Banks' freedom in choosing investment projects and the integration of sustainability principles in Islamic Banks. The results show that the implementation of Green Banking has not been optimized, especially in the context of Islamic banking. An evaluation of the impact and effectiveness of Green Banking on the environment and economic growth was conducted through in-depth comparative analysis. It was found that Green Banking protects the environment and positively impacts economic growth by creating jobs and increasing industrial competitiveness. The important role of Green Banking in the national context includes risk management, contribution to sustainable development goals, and increased competitiveness in the global market. Therefore, this research provides an in-depth insight into sustainable banking practices and highlights the necessary challenges and opportunities
The Effects of Knowledge Sharing and Work Motivation on Work Productivity at PT Balagi
Get PDFHuman resource management plays an important role in increasing employee productivity and achieving corporate goals. In the age of globalization and increasing competition, companies are forced to improve their efficiency and operational performance. This study examines the effects of knowledge sharing and work motivation on productivity at PT Balagi Rotan. It shows that these two factors have a significant impact on productivity. Knowledge sharing, the exchange of knowledge between individuals, increases operational efficiency and innovation within the company, although it is often hampered by cultural barriers and mutual distrust. At the same time, high work motivation can inspire employees to perform better and enhance their performance. This study uses a quantitative method with a descriptive approach and includes a sample of 150 employees from a population of 150. The results of the statistical tests show that these two variables, namely knowledge sharing and work motivation, have a significant impact on productivity. These findings enable companies to develop more effective strategies to overcome production delays and improve overall operational performance