Portal Jurnal (Institut Pesantren KH Abdul Chalim Mojokerto)
Not a member yet
3412 research outputs found
Sort by
Consumer Protection for Goods That Do Not Match Advertisements in E-Commerce Transactions
Full text linkConsumer protection laws, the responsibilities of business actors, and the actions of E-Commerce companies are very important to protect the rights of consumers when shopping on E-Commerce. This is necessary considering the vulnerable position of consumers who are very weak so that they become victims of the goods they receive. This research aims to explain who is responsible for the dispute between business actors and consumers if the goods received by consumers are not in accordance with those advertised by business actors in order to protect consumer rights. The method of approach used in this research is Juridical-Empirical by conducting research sourced from secondary and primary data. Secondary data such as documents, reports, books, articles, laws and regulations, court decisions, and others. While the primary data in this study are the results of interviews. In this case, the responsible party is the business actor who must replace the goods they send to consumers or return the funds that consumers have spent on these goods. In addition to the responsible business actors, E-Commerce also does not escape its obligations as a place of meeting between business actors and consumers. So that E-Commerce must carefully face the problems that occur between business actors and consumers, especially facing Business Actors who make advertisements that do not match the condition of the original goods
The Effect of E-Learning Training and Work Motivation on Employee Performance of PT Japfa Comfeed Indonesia Tbk Sidoarjo Unit
Full text linkThe study aims to show the effect of e-learning training and work motivation on the performance of employees of PT Japfa Comfeed Indonesia Tbk Sidoarjo Unit. The type of research used is quantitative with an associative approach and uses primary and secondary data. This study used non-probability sampling, namely ourposive sampling of 93 respondents. The data analysis technique used multiple linear regression analysis, but before that, validity, realism and classical assumptions were tested with the SPSS 27 software tool. The results of the study show that e-learning training has a significant positive effect on employee performance. Work motivation affects employee performance. E-learning training and work motivation have a simultaneous effect on employee performance. E-learning training and work motivation have a simultaneous effect on employee performance. This research can complement existing theories and can be a reference for PT Japfa Comfeed Indonesia Tbk Sidoarjo Unit in improving employee performance, especially in terms of training or human resource development
The Influence of Work Stress, Leadership, and Compensation on Employee Performance at PT Bahana Prestasi Surabaya
Full text linkIncreased intense business competition encourages all industries from various sectors to create human resource management strategies to improve performance as a foundation for competing against competitors. The implementation of effective human resource management strategies can affect the improvement of employee performance so that it has an impact on organizational performance. The purpose of this research is to understand and analyze the effect of job stress, leadership and compensation on employee performance. In this research, the intended population is all employees of PT Bahana Prestasi Surabaya, using a saturated sampling technique of 54 employees as a sample. The method applied is associative research with a quantitative approach, and uses Multiple Linear Regression analysis techniques. The research results obtained simultaneously the variables of work stress, leadership, and compensation have a significant relationship to employee performance. Partial testing of work stress and leadership variables has a significant relationship to employee performance, while the compensation variable has an insignificant relationship to employee performance
The Influence of Customer Perceptions, Service Features, and Security on Mobile Banking Customer Satisfaction at Indonesian Sharia Banks in Malang City
Full text linkThis study aims to analyze the influence of customer perception, service features, and security on mobile banking customer satisfaction at Bank Syariah Indonesia in Malang City. Along with the increasing use of digital banking services, understanding the factors that affect customer satisfaction is important for banks to improve service quality. This study uses a quantitative approach with multiple linear regression analysis methods. Data was collected through the distribution of questionnaires to Bank Syariah Indonesia mobile banking users in Malang City. The results of the analysis show that customer perception, service features, and security affect customer satisfaction. A good perception of the bank's services increases customer trust and convenience, complete and easy-to-use service features contribute to a better user experience, while guaranteed security is a key factor in maintaining customer loyalty. The results of this research can be a reference for Bank Syariah Indonesia in improving mobile banking services by paying attention to customer perception aspects, developing more innovative features, and improving security systems. This research can also be a reference for future research related to the satisfaction of users of digital banking services
Analysis of Firm Value in Indonesia: The Role of Green Investment, Financial Performance, and Corporate Social Responsibility as Moderation
Full text linkThis study aims to analyze the effect of Green Investment, Profitability, and Leverage on Firm Value with Corporate Social Responsibility (CSR) as a moderating variable in energy sector companies listed on the Indonesia Stock Exchange (IDX) for the 2019-2023 period. This study uses quantitative methods with moderated regression analysis (MRA) techniques. The population of this study is an energy sector company listed on the Indonesia Stock Exchange as many as 87 companies, and sampling through purposive sampling method resulted in 10 companies. The results showed that Green Investment can contribute to company value, Profitability can contribute to Company Value, and Leverage has no contribution to Company Value. CSR can strengthen the influence of Green Investment on Firm Value, but is unable to moderate the relationship between Profitability on Firm Value, and unable to moderate the relationship between Leverage on Firm Value. This study provides practical implications for companies to continue to strengthen sustainable investment and Corporate Social Responsibility (CSR) transparency to increase firm value
Financial Performance Evaluation of PT Sarimelati Kencana Tbk Using Profitability Ratios, Activity Ratios, and Solvency Ratios for the Period 2021-2023
Full text linkThis study aims to assess the financial performance of PT Sarimelati Kencana Tbk from 2021 to 2023 using several types of financial ratio analysis. The financial ratios used are activity ratios (Total Asset Turnover), profitability ratios (Return on Assets), and solvency ratios (Debt to Asset Ratio). Pizza Hut Indonesia has a significant amount of fixed assets and outlets, making it important to determine whether these assets are being utilized productively through TATO analysis. Since PT Sarimelati Kencana experienced profit fluctuations (including losses in 2023), it is crucial to assess the effectiveness of managerial and operational strategies using ROA analysis, as ROA indicates how efficiently management utilizes assets to generate profits. Meanwhile, PT Sarimelati Kencana is also facing financial pressure marked by store closures and layoffs, so the DAR analysis can be used to measure the proportion of the company's assets financed by debt, whether the financing is healthy or overly reliant on debt. PT Sarimelati Kencana Tbk oversees the Pizza Hut franchise in Indonesia, which has faced significant challenges in recent years, including store closures and financial losses. The research methodology employed is descriptive quantitative, utilizing secondary data analysis obtained from the company's official financial statements. The findings indicate that the debt ratio is below industry norms, suggesting suboptimal asset utilization. The ROA ratio shows a declining trend to negative in 2023, reflecting a decline in profit. Meanwhile, the DAR ratio is very high and exceeds industry standards, indicating significant debt dependence and financial risk. These findings suggest the need for improved operational efficiency, reduced debt dependence, and strategies to improve the company's profitability. This study aims to serve as a reference for management decision-making and to enhance financial analysis studies in the Indonesian food and beverage industry
The Role of Financial Literacy, Ease, and Trust in the Intentions of Students in Cirebon in Using Digital Finance
Full text linkThis study examines whether financial literacy, perceived ease, and trust can influence the increase in students' intention to use digital financial services. This research uses a quantitative approach processed using SPSS, with a sampling method through the Google Form platform and shared via social media. The population targeted by this study was students of the Faculty of Economics and Business, Swadaya Gunung Jati University, Cirebon. The sampling technique used was purposive sampling with certain predetermined criteria, with a sample of 258 respondents. The results showed that financial literacy, ease, and trust have a significant influence on the intention to use digital financial services. In particular, financial literacy has a positive impact, indicating that better financial understanding correlates with a higher propensity to adopt digital financial services. Nonetheless, these findings also highlight the need for increased financial literacy education, especially among university students
The Effect of Digital Service Quality and Customer Trust on Shopee E-Commerce Customer Loyalty in Cirebon
Full text linkThe rapid development of digital technology has driven significant changes in consumer behavior, particularly through e-commerce platforms. Shopee, as one of Indonesia's leading e-commerce platforms, continues to improve its service quality and build trust to maintain customer loyalty. This study aims to analyze the influence of digital service quality and customer trust on Shopee user loyalty in Cirebon. The method used was a quantitative survey approach, involving 135 respondents selected through purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS. Validity, reliability, normality, heteroscedasticity, t-test, F-test, and coefficient of determination tests were conducted to ensure the validity of the research model. The study's results indicate that both digital service quality and customer trust have a positive and significant impact on customer loyalty. Together, these two variables explain 59.7% of the variability in customer loyalty. These findings suggest that enhancing digital service quality and fostering trust are crucial strategies for Shopee in maintaining customer loyalty amid increasingly competitive e-commerce environments
The Effect of Service Quality, Perceived Ease of Use, and Perceived Usefulness on User Satisfaction of BCA Mobile Banking Application in Surabaya
Full text linkThe advancement of technology continues to simplify various aspects of human life, with mobile banking emerging as one of the most widely adopted innovations. BCA Mobile stands out as one of the leading mobile banking applications, competing closely with other platforms to maintain its position in the market. This study aims to examine the influence of service quality, perceived ease of use, and perceived usefulness on user satisfaction with BCA Mobile in Surabaya. The sample consists of 112 respondents who meet the criteria of being at least 17 years old and having used the BCA Mobile application at least once. A purposive sampling technique was used to select participants, and data were collected through a structured questionnaire. The data analysis was conducted using the Partial Least Squares (PLS) method. The findings indicate that service quality, perceived ease of use, and perceived usefulness all have a positive and significant impact on the satisfaction of BCA Mobile users in Surabaya
The Impact of Perceived Ease of Use, Perceived Usefulness, and Trust on Users’ Intention to Use QRIS on BCA Mobile in Surabaya
Full text linkThis study is based on technological advancement that have brought significant changes and contributions to various sectors, including finance. One such development is the adoption of financial technology, which integrates finance and technology to enhance efficiency and convenience for users. This research employs a quantitative method with an associative approach. The sampling technique used is purposive sampling, with a total of 150 respondents. Data were analyzed using the PLS-SEM (Partial Least Squares Structural Equation Modeling) method with the help of SmartPLS version 4.0.9.9. The results show that perceived ease of use has no significant effect on usage intention. Meanwhile, perceived usefulness and trust have a significant effect on the intention to use the QRIS feature in the BCA Mobile application in Surabaya.