Jurnal Universitas 17 Agustus 1945 Surabaya
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The Influence of Word of Mouth and Product Quality on Purchase Decisions at Citra Sukawinatan Refillable Water Depot in the Digital Era
Get PDFThis study aims to analyze the influence of Word of Mouth and Product Quality on Purchasing Decisions at Citra Sukawinatan Gallon Refill Drinking Water Depot in the Digital Era with a focus on Sukawinatan residents who visit to buy Citra Sukawinatan gallon refill drinking water. The research method uses quantitative, The research sample amounted to 170 respondents, selected using probability sampling techniques. Data were collected through questionnaires distributed directly to respondents. Data testing includes validity, reliability tests, and classical assumption tests such as normality, multicollinearity, and heteroscedasticity. The results of the study indicate that partially, the Word of Mouth and Product Quality variables each have a positive and significant effect on Purchasing Decisions. Simultaneously, both variables also have a positive and significant effect on Purchasing Decisions at Citra Gallon Refill Drinking Water Depot. It can be concluded that good customer experience and superior product quality are important factors in driving consumer purchasing decisions. These findings provide strategic insights for Citra Gallon Refill Depot Management to increase competitiveness through optimizing customer experience and better product quality
ANALYSIS OF CROSS CULTURAL LEADERSHIP AND ORGANIZATIONAL CULTURE ON EMPLOYEE LOYALTY THROUGH JOB SATISFACTION AS MEDIATION VARIABLES
Get PDFIn the era of globalization, manufacturing companies face challenges in maintaining employee loyalty amidst cultural diversity. The phenomenon of low employee loyalty is evident from high turnover rates, absenteeism, and non-compliance with company regulations. This study aims to analyze the influence of cross-cultural leadership and organizational culture on employee loyalty, with job satisfaction as a mediating variable in the manufacturing industry in Cianjur Regency. The method used is descriptive analysis with a population of 8,400 employees. The sample selection was carried out randomly and analyzed using Structural Equation Modeling (SEM) with a sample size of 200 respondents. The results of the study indicate that cross-cultural leadership does not have a significant direct effect on employee loyalty, but it has a significant impact on job satisfaction. Organizational culture has a significant effect on both employee loyalty and job satisfaction. Job satisfaction is proven to mediate the effect of cross-cultural leadership and organizational culture on employee loyalty. These findings underscore the importance of leadership that can manage cultural diversity and a positive organizational culture in creating job satisfaction, ultimately enhancing employee loyalty. This research provides insights for manufacturing companies in Cianjur to focus on leadership and organizational culture aspects to improve employee loyalty through job satisfaction
E-READINE S S DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF BERAU DISTRICT IN PROVIDING PUBLIC SERVICES THROUGH THE SI APPLICATION TURTLES DO CHARITY
No full textThis research is about the E-Readiness of the Berau Regency Population and Civil Registration Service in public services using the Si Penyu Beramal application. The research method used is qualitative with a descriptive approach, involving observation, interviews and documentation studies. The results show that electronic readiness is considered sufficient, with several factors influencing it, such as telecommunications infrastructure, connectivity, use of information technology, adequate budget, governing laws, and paradigm changes by employees. The main obstacle is the shift from offline to online systems and the failure to achieve three performance targets. Suggestions include improving infrastructure, human resource training, efficient budget management, and outreach to the community
STRENGTHENING TRANSFORMATIONAL LEADERSHIP AND PUBLIC POLICY INNOVATION IN INDONESIA
Get PDFThis study finds that transformational leadership plays a significant role in encouraging public policy innovation in Indonesia. This research is interesting because of its focus on transformational leadership as a driver of public policy innovation in Indonesia, which is relatively rarely studied in depth. This study uses a qualitative method that aims to explore a deep understanding of the phenomenon of transformational leadership and public policy innovation in Indonesia. Data collection was carried out through in-depth interviews with key informants and using data triangulation techniques. The results of the study show that transformational leadership plays an important role in encouraging public policy innovation in Indonesia. Transformational leaders are able to create a strong vision, motivate their subordinates, and encourage creativity and active participation in policy reform. Further research involving quantitative data and broader scope is needed to provide a deeper understanding of the effectiveness of transformational leadership in Indonesia
DEKONSTRUKSI KONSEP KEPEMILIKAN (AL-MILKIYYAH) DALAM EKONOMI DIGITAL: ANALISIS FILOSOFIS STATUS ASET KRIPTO DAN NFT DALAM FIKIH KONTEMPORER
Get PDFThe presence of crypto assets and NFTs in the digital economy creates confusion in the concept of ownership (al-milkiyyah) in classical Islamic jurisprudence. The root of the problem is the clash between the abstract, non-physical, and decentralized reality of digital assets and the traditional definition of mal (property) in Islam, which requires physical existence and stable value. This lack of physical existence triggers fundamental ontological problems. This study uses a library research approach. Primary data sources include classical and contemporary muamalah fiqh books and scholarly articles. The results show that: 1). From ‘Ayn to Digital: Unpacking the Concept of Al-milkiyyah in Facing the Reality of Crypto Assets is that the concept of al-milkiyyah has evolved from ownership of physical objects to ownership of decentralized digital value. Crypto assets are declared legitimate as property (mal) based on the ‘urf (customs) of the digital market, with new ownership criteria of collective recognition, scarcity, and controllability through private key cryptography. 2). NFTs and the Challenge to the Mithliyyan-Qimmiyyan Classification: A Philosophical Deconstruction in Islamic Jurisprudence (Fiqh Muamalah) is that NFTs challenge the classic Mithliyyan-Qimmiyyan dichotomy, necessitating a new category, "al-ashya' al-fardaniyyah al-raqmiyyah" (unique digital objects). This category recognizes the uniqueness of NFTs while considering their digital ecosystem, which requires detailed transparency of information in the contract to avoid ignorance (jahalah). 3). Gharar and Maysir in the Blockchain Era: A Critical Analysis of the Validity of Digital Asset Transactions in Islamic Law (Fikh Muamalah) is that the level of gharar and maysir in digital asset transactions varies depending on the project's fundamentals, transparency, and utility. The proposed evaluation framework is case-specific, distinguishing between tolerable high-risk investments and prohibited blind speculation, emphasizing the principle of prudence and community protection
FROM EXPORTER TO IMPORTER: TRACING THE SHIFTING DYNAMICS OF INDONESIA’S OIL TRADE PERIOD 2001-2022
Get PDFThis study investigates the shifting dynamics of Indonesia’s oil trade by analyzing the influence of domestic crude oil production, global oil prices, and the USD–IDR exchange rate on Indonesia’s crude oil import volume from 2001 to 2022. Despite numerous national energy policies aimed at achieving self-sufficiency, Indonesia remains heavily dependent on oil imports due to its limited refining capacity. Using annual time-series data and multiple linear regression analysis, supported by classical assumption tests to ensure model validity, the results show that both domestic production and oil prices have a statistically significant positive effect on imports. This suggests that increasing domestic production does not necessarily reduce import dependency, largely due to the structural limitations of Indonesia’s oil refining infrastructure. In contrast, the exchange rate exerts a significant negative effect, indicating that Rupiah depreciation curbs imports by raising import costs. The model accounts for 82% of the variation in oil import volumes, emphasizing the strategic importance of these macroeconomic variables. By isolating only three key factors (production, price, and exchange rate) this study offers a focused empirical framework for understanding oil import behavior. The findings highlight the need to accelerate domestic refinery development, implement hedging mechanisms against currency volatility, and design responsive policy tools to global oil price shifts, thereby reducing import reliance and strengthening national energy security
Pengembangan dan Penyusunan Alat Ukur Psikologis untuk Kecanduan Media Sosial pada Remaja
Get PDFThe rapid advancement of digital technology has significantly shaped adolescents’ lives, especially through social media use. While designed to facilitate communication and information sharing, excessive use can lead to addictive behaviors that harm mental health, academic achievement, and relationships. Young (1996) notes that internet and social media addiction are marked by a compulsive urge to continue using them, disrupting daily activities. This study aimed to develop and validate a psychological instrument to measure social media addiction among adolescents. A quantitative research design with an instrument development approach was applied, involving 41 randomly selected students from SMAN 1 Palimanan. The instrument was based on Griffiths’ (2005) Technology Addiction Theory, which includes salience, excessive use, neglect of duty, antisocial behavior, and lack of control. These dimensions produced 15 indicators and 50 items in both favorable and unfavorable forms. Development steps included readability testing, expert validation, field trials, and psychometric analysis using SPSS. Results showed 37 valid items with item-total correlations above the r-table (0.2542) and a Cronbach’s Alpha of 0.920, indicating excellent reliability. This instrument can help researchers, practitioners, and educators in early detection, risk mapping, and intervention for reducing the negative effects of social media overuse.Perkembangan pesat teknologi digital telah memengaruhi kehidupan remaja, terutama melalui penggunaan media sosial. Meskipun awalnya dirancang untuk memudahkan komunikasi dan berbagi informasi, penggunaan berlebihan dapat memicu perilaku adiktif yang berdampak negatif pada kesehatan mental, prestasi akademik, dan hubungan sosial. Young (1996) menjelaskan bahwa kecanduan internet dan media sosial ditandai dorongan kompulsif untuk terus menggunakannya sehingga mengganggu aktivitas sehari-hari. Penelitian ini bertujuan mengembangkan dan memvalidasi instrumen psikologis untuk mengukur kecanduan media sosial pada remaja. Penelitian menggunakan desain kuantitatif dengan pendekatan pengembangan instrumen, melibatkan 41 siswa SMAN 1 Palimanan yang dipilih secara acak. Instrumen disusun berdasarkan Teori Kecanduan Teknologi Griffiths (2005) yang mencakup salience, penggunaan berlebihan, pengabaian tugas, perilaku antisosial, dan kurangnya kontrol diri. Lima dimensi ini menghasilkan 15 indikator dan 50 butir pernyataan dalam bentuk favorable dan unfavorable. Proses pengembangan meliputi uji keterbacaan, validasi ahli, uji coba lapangan, serta analisis validitas dan reliabilitas menggunakan SPSS. Hasil menunjukkan 37 butir valid dengan korelasi item-total di atas r tabel (0,2542) dan nilai Cronbach’s Alpha 0,920 yang menunjukkan reliabilitas sangat tinggi. Instrumen ini diharapkan membantu deteksi dini, pemetaan risiko, dan intervensi untuk mengurangi dampak negatif penggunaan media sosial berlebihan
The Monitoring Cerdas Daya dan Suhu Klem CT Berbasis Internet of Things: Smart Power and Temperature Monitoring of CT Clamps Based on the Internet of Things
No full textThis study presents an Internet of Things (IoT)-based monitoring system designed to measure temperature and power on Current Transformer (CT) connections in electrical distribution substations. The system aims to improve efficiency and safety by enabling real-time monitoring of critical parameters. An MLX90614 sensor measures temperature, while an SCT-013 sensor monitors current and power. Data are processed by an ESP32 microcontroller and transmitted to a cloud platform for continuous observation through a web-based interface. This allows operators to track CT conditions, detect abnormalities, and prevent failures caused by overheating or electrical overloads. Experimental testing shows that the system can measure temperature with an accuracy of ±0.1°C and detect power variations with an error of ±1%. Real-time alerts support timely decision-making and facilitate predictive maintenance. Compared to manual monitoring, this IoT-based approach offers a more efficient, automated, and reliable method for maintaining substation performance. Overall, the system enhances operational reliability by providing early warnings of abnormal conditions and contributes to improved safety and stability in electrical power distribution
EFFECTIVENESS OF IMPLEMENTING JKN MOBILE APPLICATION ON ACCESSIBILITY OF HEALTH SERVICES AND ECONOMIC WELFARE IN SURABAYA
Get PDFThe digitalization of the BPJS Kesehatan service system is increasingly advanced with the publication of the JKN Mobile Application. The JKN Mobile Application is an innovation carried out by BPJS Kesehatan in improving services to the community in the health sector, especially hospital patients, which is easy and practical. This study aims to analyze the effectiveness of the implementation of the National Health Insurance (JKN) mobile application in improving the accessibility of health services and the economic welfare of the community in Surabaya. This study uses a qualitative approach with a case study method. The results of the study show that the JKN mobile application provides convenience in accessing health service information, such as online registration, consultation schedules, and searching for the nearest health facilities. However, obstacles are still found, such as limited digital literacy in certain users and technical obstacles in the application that hinder the optimization of benefits. From an economic perspective, the use of the JKN application contributes to reducing transportation costs and waiting times, which ultimately has a positive impact on household financial efficiency. This study concludes that the JKN mobile application has significant potential to improve the accessibility of health services and the economic welfare of the community. However, improvements need to be made to the application features, digital education, and supporting infrastructure so that the benefits can be felt evenly. These findings are expected to be input for the government and application developers in optimizing digital-based health services in the future
ANALISIS KOMPARASI WORD OF MOUTH, PROMOSI MELALUI INSTAGRAM DAN KEPUTUSAN PEMBELIAN Studi Kasus Toko Kosmetik Pandalovely Dan Ayucitra Cosmetics
Get PDFThe growth trend of the cosmetics market in Indonesia began to grow in 2017 until 2023 it began to increase. So that it can be analyzed because the increase in the cosmetic market shows that Indonesian consumer loyalty is relatively low. Opportunities to switch brands and mutually exchange products tend to be higher than presentations to be loyal to one particular brand. Consumers in Indonesia mostly prefer to experiment with different brands for the same product. The researcher decided to compare the two stores which both sell cosmetics and skincare. In this study researchers used quantitative research methods. The quantitative approach is research based on the philosophy of positivism to examine a certain population or sample and take samples randomly. The data collection technique used in this quantitative research is to distribute questionnaires via google form and have been compiled based on the indicators that have been described. According to Nazir (2005: 58) comparative research is a type of descriptive research that wants to find answers fundamentally about cause and effect, by analyzing the factors that cause the occurrence or emergence of a particular phenomenon. Using the Snowball sampling technique is an approach to finding key informants who have a lot of information. The analysis technique used in this study is the independent t test. In the discussion after doing some statistical tests. Then there are the results ofthe analysis which prove that the two stores have differences in word of mouth variants, promotions via Instagram and purchasing decisions