E-Journal Universitas Hindu Indonesia
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Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Keputusan Pembelian Konsumen pada Concepts Waroeng
Get PDFThe purpose of this study is to determine the effect of product quality and service quality on purchasing decisions at Waroeng Concepts in Paya Karangasem. The population in this study are customers at Concepts Waroeng in Paya Karangasem which occurred during 2021 at Concepts Waroeng in Paya Karangasem, totaling 904 people. The number of samples used in this study were 90 respondents who were determined by the Accidental Sampling Technique. Data collection was carried out through observation, interviews, questionnaires, documentation and literature. The data analysis technique used is validity test, reliability test, classical assumption test, multiple linear regression analysis, analysis of the coefficient of determination and simultaneous significant test (t test and f test). Based on the research results, it can be seen that: Product Quality and Service Quality have a positive and significant effect on purchasing decisions partially or simultaneously. The magnitude of the influence of the independent variables on Customer Satisfaction is 64.9%. Looking at the research results, Concepts Waroeng in the future must make their food as unique as possible by creating food with an authentic and different level of spiciness so that customers always feel comfortable, satisfied and interested in making purchases at Concepts Waroen
Pengaruh Kualitas Pelayanan terhadap Loyalitas Anggota melalui Kepuasan Anggota Koperasi Konsumen Lingga Sri Amertha di Sanur
Get PDFGrowing the loyalty of cooperative members is closely related to how to provide quality service, therefore the quality of service is very influential for members to feel satisfaction with service so that it can grow member loyalty. The purpose of this study is to determine the effect of service quality on member loyalty through the satisfaction of members of the Lingga Sri Amertha Consumer Cooperative in Sanur. The population in this study was 322 people with a total sample of 77 respondents and a sample determination method using purposive sampling. Data collection uses observation, documentation, interviews, literature studies and questionnaires. The analytical techniques used are validity and reliability instrument tests, path analysis. The results of this study were found that the quality of service was positive and significant to member loyalty, the quality of service was positive and significant to member satisfaction, member satisfaction was positive and significant to member loyalty and the results of the path test found that member satisfaction was able to mediate the influence between service quality on the loyalty of members of the Lingga Sri Amertha Consumer Cooperative in Sanur. The advice for this study is to add financial products that are attractive to members, provide security guarantees for funds raised in cooperatives and maintain member trust
Pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Service pada Dealer Honda PT. Kembang Dwi Lestari di Mengwi, Badung
Get PDFThe purpose of this study is to determine the effect of product quality, service quality and price on customer service satisfaction at Honda Dealer PT. Kembang Dwi Lestar in Mengwi. The number of subscribers in this study is 1,377 subscribers in 2022, so the number of respondents can be determined by the Slovin formula, so there are no less than 93 respondents. Sampling method with purposive sampling method and data collection method with observation, interview, literature and questionnaire distribution. The data analysis techniques used are multiple linear regression analysis, determination coefficient analysis, F test and t test. The results of the analysis show that product quality has a partial positive and significant effect on consumer satisfaction, so hypothesis 1 is accepted. Service quality partially has a positive and significant effect on customer satisfaction, so hypothesis 2 is accepted. Price partially has a positive and significant effect on customer satisfaction, so hypothesis 3 is accepted, and product quality, service quality and price have a significant effect on customer satisfaction simultaneously, so hypothesis 4 is accepted. Suggestions that researchers can give include routinely checking the quality of spare parts in stock and training vehicle maintenance workers to improve their skills or abilities in performing service and PT. Kembang Dwi Lestari in Mengwi, Badung has prepared a brochure of spare part product types and a list of vehicle services at complete prices
Pengaruh Kualitas Pelayanan, Price Fairness dan Promosi terhadap Kepuasan Konsumen pada The Beach Restaurant di Kabupaten Badung
Get PDFThe purpose of this study was to find out how service quality, price and sales promotion affect customer satisfaction at The Beach Restaurant in Badung Regency. This research was conducted at The Beach Restaurant, Badung Regency on Jalan Camplung Tanduk No. 66 Seminyak, Bali. The population in this study are all consumers who come to The Beach Restaurant to shop. Population, one invoice is assumed to be the same as one consumer who comes to shop at The Beach Restaurant in Badung Regency, it is concluded that the total population is 9,235 people. The sample for this study was 99 out of 9,235 consumers at The Beach Restaurant in Badung Regency. The Slovin formula is used as an example of a calculation method. Based on the results of these calculations, the number of samples determined in this study is rounded up to 99 consumers at The Beach Restaurant. The data analysis technique used is multiple linear regression analysis. Based on the results of data analysis where service quality has a positive and significant effect on customer satisfaction. Price fairness has a positive and significant effect on consumer satisfaction. Promotion has a positive and significant effect on consumer satisfaction. Service quality, price fairness and promotions simultaneously have a positive and significant effect on customer satisfaction
Pengaruh Budaya Organisasi, Pelatihan Kerja dan Kompensasi terhadap Retensi Karyawan di PT. Karya Safari di Denpasar
Get PDFThis research was conducted with the aim of knowing the influence of organizational culture, training and compensation on employee retention at PT. Safari Works. The population of this study is the number of employees at PT Karya Safari, namely 32 people with a total sample of 32 respondents who are determined by the saturation sample determination method. The data in this study were obtained through the results of distributing questionnaires which were later analyzed using multiple linear regression analysis techniques. Based on the results of the study it can be seen that: Organizational culture has a positive and significant effect on employee retention. Job training has a positive and significant effect on employee retention. Compensation has a positive and significant effect on employee retention. Organizational Culture, Job Training and Compensation have a positive and significant effect on employee retention. Looking at the research results, PT. Karya Safari must prepare SOPs related to communication procedures in the work environment so that polite, directed, and clear communication will be formed between employee
Pengaruh Reward, Lingkungan Kerja Fisik dan Gaya Kepemimpinan berdasarkan Konsep Asta Brata terhadap Kepuasan Kerja
Get PDFThe importance of job satisfaction should be owned by government agencies because government agencies have the main task of serving the community. The purpose of this study is to determine the effectreward, physical work environment, and asta brata leadership on employee job satisfaction. The location of this research was conducted at the Denpasar Industrial Training Center Office with a total population of 43 people, namely all office employees and using a saturated sample. Observation, interviews, documentation, literature reviews, and questionnaires are employed to collect data. Multiple linear regression is the data analysis technique used. According to the results of the determination analysis, the contributionreward, physical work environment, and asta brata leadership have a 71.5 percent impact on job satisfaction. Reward has a positive and statistically significant effect on job satisfaction, as measured by a regression coefficient of 0.375, the physical work environment has a positive and statistically significant effect on job satisfaction, and asta brata leadership has a positive and statistically significant effect on job satisfaction, as measured by a regression coefficient of (0.279). Simultaneous significance test results provereward, physical work environment, and asta brata leadership have a positive and significant effect on job satisfaction with F count (32.654) > F table (2.851)
Peranan Kualitas Pelayanan, Promosi dan Citra Destinasi terhadap Kepuasan Pengunjung
Get PDFVisitor satisfaction is a key factor for every tourist destination to be able to continue to run its operations. Visitors who feel satisfied will have various good impacts on the sustainability of tourist attractions in a sustainable manner. This study tested the role of service quality, promotion and destination image on visitor satisfaction at the Subak Teba Majalugu Educational Tour in Denpasar. The population of this study was all visitors to the Subak TeBA Majalgu Education Tour during 2022, namely 2,942 people with a total sample obtained using the slovin formula of 80 people. Testing for the proposed hypothesis was carried out by means of multiple linear regression analysis. The results were found after testing, namely both partial tests and simultaneous tests of service quality, promotion and destination image showing a positive and also significant influence on visitor satisfaction. It is suggested to managers to improve service quality, promotion and destination image so that visitor satisfaction increases
Pengaruh Celebrity Endorser dan Electronic Word of Mouth terhadap Keputusan Pembelian pada Dinda Fashion Bali di Denpasar
Get PDFIn making purchasing decisions, consumers often consider the use of Celebrity endorsers and Electronic word of mouth. This study aims to determine the influence of Celebrity endorser and Electronic word of mouth on Purchasing Decisions at Dinda Fashion Bali in Denpasar. The number of samples used in this study amounted to 130 respondents taken by purposive sampling method. Validity and reliability tests are used to test research instruments. The analysis techniques used are classical assumption test, multiple linear regression analysis, determination analysis, t test and F test. Based on the results of the study, it can be seen that Celebrity endorsers have a positive and partially significant effect on Purchasing Decisions at Dinda Fashion Bali in Denpasar because it has a calculated value = 7.021 and a significance value = 0.000. Electronic word of mouth has a positive and partially significant effect on Purchasing Decisions at Dinda Fashion Bali in Denpasar because it has a calculated value = 4.639 and a significance value = 0.000. Celebrity endorser and Electronic word of mouth have a positive and significant effect simultaneously on the Purchase Decision at Dinda Fashion Bali in Denpasar because it has a Fcalculate value of 59,517 and obtained a signficance value = 0.000
Pengaruh Motivasi dan Budaya Organisasi terhadap Kinerja Karyawan
Get PDFThe success of a business, both groups and individuals, is largely determined by the human resources in it. Optimal human resources will be able to realize the company\u27s goals, namely to get profits. This study aims to determine the effect of motivation and organizational culture on employee performance. This research was conducted at the Depo Bagoes Bangunan. The number of samples is 95 respondents determined using the saturated sample method. Data collection was carried out by observation, interviews, and questionnaires. Based on the results of the study it can be seen that motivation has a positive and significant effect partially on employee performance. Organizational culture has a positive and significant effect partially on employee performance. Motivation and organizational culture simultaneously have a significant effect on employee performance. This shows that the better the motivation and organizational culture, the higher the performance of its employees. However, in the future, the Depo Bagoes Bangunan must pay attention to the amount of incentives distributed to employees in accordance with employee achievements so that later employees are motivated to continue to work even better
Pengaruh Disiplin Kerja, Motivasi Kerja, dan Lingkungan Kerja terhadap Kinerja Pegawai Dinas PUPR di Kota Denpasar
Get PDFThe spot of this analyze is to close the impact of work teach, work inspiration and work environment on the execution of PUPR workers in Denpasar City. Everyone in this consider were all ASN and non-ASN workers at the PUPR Division of Denpasar City with a sum to of 124 ASN workers and 132 non-ASN workers with a sum to preliminary of 256 respondents who were picked utilizing the soaked test method. Information arrangement was assisted through understanding, interviews, documentation, making consider, outlines. The information appraisal strategy utilized in this look at is the way assessment framework. Considering the investigate happens, it might be seen that: Work instruct contains a positive and tremendous impact on delegate execution. Work inspiration contains a positive and indispensable impact on delegate execution. The work environment incorporates a positive and essential impact on laborer execution. Work teach, work inspiration, and working environment noteworthily influence worker execution. Looking at the inspect happens as expected, inside the future the Denpasar City PUPR Benefit ought to apply extreme approvals to workers who hurt the guidelines. This is a large part of the time essential to do so designates don\u27t set out to hurt existing norms inside the associatio