E Jurnal STIE Pasundan Bandung (Sekolah Tinggi Ilmu Ekonomi)
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The influence of the Service Quality dimension on Attitudinal Loyalty and Behavioral Loyalty moderated by the Level of Internet Usage and switching costs study case on Indihome in Indonesia: Study Case on Indihome in Indonesia
No full textThe increase in Indihome subscribers increased but the Fixed Broadband Market Share for Indihome products decreased. It is suspected that there is a decrease in Indihome customer loyalty, supported by data on bad customer loyalty behavior and also the attitude of customer loyalty is not good. Investigation is necessary to find the causes of decreased loyalty, so this research uses the Service Quality internet service provider model for quantitative analysis involving independent variables namely Network Quality, Customer Service, Information Quality and Security, and the dependent variables namely Attitudinal Loyalty and Behavioral Loyalty, and moderator variables namely Internet Usage Lavel and Switching cost. The causal relationship between the eight variables forms a structural equation model (SEM). Data were obtained from 408 Indihome internet customers, and the data were analyzed using WarpPLS 8.0 software.
The results of this research indicate that the provider must pay attention to information to customers to continue to provide complete, up-to-date, useful and accurate information to make customers loyal. They also need to pay attention to the value of increasing customer loyalty, which in the future customers will continue to subscribe. And they need to improve Customer Service services for Internet users with high intensity. The provider need to increase Security which has a high level of Switching Cost because it can weaken Attitudinal loyalty.
 
Improving Task and Quality Performance: The Role of Affective Commitment, Engaged Employees and Creativity
Full text linkEmployee work quality within the fashion industry has received limited attention in the research literature. In order to fill this void in existing research, the author endeavored to examine the study model through a predictive methodology. This study utilized a survey methodology in which 72 employees from the fashion industry sector were selected as participants. The researcher employed the Structural Equation Modelling (SEM-PLS) technique to forecast the proposed study model. The analysis findings indicate that affective commitment considerably impacts employee engagement, namely in terms of dedication and employee creativity. The research findings also suggest that the factors of devotion and creativity exert a notable influence on task performance. Furthermore, it is seen that effective utilization of creativity can propel task performance, consequently exerting a positive influence on improving performance quality. The findings of this study indicate that the fashion industry sector has the potential to improve task and quality performance through the cultivation of affective commitment, dedication, and employee inventiveness.Employee work quality within the fashion industry has received limited attention in the research literature. In order to fill this void in existing research, the author endeavored to examine the study model through a predictive methodology. This study utilized a survey methodology in which 72 employees from the fashion industry sector were selected as participants. The researcher employed the Structural Equation Modelling (SEM-PLS) technique to forecast the proposed study model. The analysis findings indicate that affective commitment considerably impacts employee engagement, namely in terms of dedication and employee creativity. The research findings also suggest that the factors of devotion and creativity exert a notable influence on task performance. Furthermore, it is seen that effective utilization of creativity can propel task performance, consequently exerting a positive influence on improving performance quality. The findings of this study indicate that the fashion industry sector has the potential to improve task and quality performance through the cultivation of affective commitment, dedication, and employee inventiveness
PENGARUH LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. INFOMEDIA NUSANTARA BAGIAN CALL CENTER TELE ACCOUNT MANAGEMENT (TAM) TELKOM BANDUNG
Full text linkThis research aims to find and analyze the impact of the work environment and work discipline on employee performance. This study uses descriptive analysis and verification analysis with 75 respondents. Besides, this study uses path analysis. The result shows that the work environment is adequate, the result of the work discipline is acceptable, and employee performance is decent. The direct and indirect effect of the work environment on performance is 0,458. The direct and indirect effect of work discipline on performance is 0,303. The entire effect is 0,761. Coefficient determination is 76,1%, and the rest is 24,0% from the other variables that affect employee performance, but they are not analyzed in this study.
Keywords: work environment, work discipline, employee performance
The Effect of Work Discipline and Organizational Culture on Employee Performance: Study at a Government Agency in Bandung Regency
Full text linkThis study aims to comprehensively examine and evaluate the work discipline, organizational culture, and performance of employees at a government agency located in Bandung Regency. Additionally, the research aims to determine the degree of influence that work discipline and organizational culture has on employee performance within the government above agency.
The author employed a research methodology that falls under descriptive and verificative research. This approach was utilized to determine the significant relationship between the variables under investigation, ultimately leading to conclusions that accurately describe the research object.
The participants in this study consisted of 32 employees who were selected as respondents from a government agency located in Bandung Regency. The findings of this research demonstrate that (1) Work Discipline exhibits a positive and statistically significant impact on Employee Performance, and (2) Organizational Culture also displays a positive and statistically significant influence on Employee Performance. The relationship between work discipline and organizational culture has been found to have a positive and statistically significant impact on employee performance
The Effect of Motivation on Teacher Performance: Mediating Role of Knowledge Sharing
Full text linkThis study investigates the potential mediating impact of knowledge sharing on the relationship between motivation and teacher performance. A study uses a sample of 53 high school teachers in Bandung to investigate the mediating effect of knowledge sharing on the relationship between motivation and teacher performance. The study incorporated motivation and knowledge sharing as independent variables, while teacher performance was the dependent variable. The research commenced by assessing the credibility and consistency of the measuring tools. Subsequently, the data were examined by applying the Structural Equation Modeling-Partial Least Squares (SEM-PLS) methodology to gain insights into the intermediary function of the research variables. The study revealed that knowledge sharing serves as a mediator between motivation and teacher performance. The findings suggest that teachers' internal drive can positively impact their performance by facilitating the exchange of knowledge. The results suggest that educators possess a substantial intrinsic drive to disseminate information, positively impacting their overall efficacy. It is essential to acknowledge that additional variables that should have been analyzed in the present research could influence teacher development.
 
Bankruptcy Prediction Model: Altman (Z-Score), Springate (S-Score), Zmijewski (X-Score) And Grove (G-Score) Models in Companies Listed at The LQ 45 Stock Index
Full text linkThis study aims to assess the effectiveness of four prominent bankruptcy prediction models, namely Altman's Z-Score, Springate's S-Score, Zmijewski's X-Score, and Grove's G-Score, in forecasting financial distress among companies listed on the LQ 45 Stock Index. The research leverages financial data spanning a specified period to construct and evaluate the predictive capabilities of these models. By employing a sample of companies operating within the LQ 45 index, the study provides a comprehensive comparative analysis of the models' accuracy, sensitivity, and specificity in identifying firms at risk of bankruptcy. Additionally, this research investigates potential improvements or synergies that may arise from combining the predictive power of multiple models. The findings of this study contribute to the body of knowledge in corporate finance and offer valuable insights for stakeholders, investors, and policymakers involved in risk assessment and financial decision-making within the context of the Indonesian stock market. Penelitian dilakukan dengan Altman Z-score method, Springate, Zmijewski dan Grove untuk menganalisis kebangkrutan. Studi dilakukan di indeks saham LQ 45, periode 2020-2022, jumlah sampel 28 perusahaan berdasarkan teknik purposive sampling. Metode penelitian menggunakan eksplanatori dengan deskriptif investigasi. Hasil penelitian dari ke empat model prediksi kebangkrutan menunjukan bahwa mayoritas perusahaan dalam keadaan sehat.
 
The Effect of Price and Promotion on Customer Satisfaction: Study at an Internet Service Company in Bandung
Full text linkTo understand and examine Internet Service Company in Bandung pricing and marketing strategies, we conducted this study at one of the internet service providers in Bandung. We employed a quantitative strategy for the inquiry that combined a descriptive and verifiable approach. One of the Bandung internet service providers provided 100 consumers for the survey.
The study's path analysis reveals the correctness of the price and marketing variables at one of the Bandung internet service providers. The study's conclusions advise considering the costs and promotions provided by one of the Bandung-based internet service providers. According to the findings, Price (X1) significantly affects Customer Satisfaction (Y). The next factor that significantly affects customer happiness is promotion (X2).To understand and examine Internet Service Company in Bandung pricing and marketing strategies, we conducted this study at one of the internet service providers in Bandung.
We employed a quantitative strategy for the inquiry that combined a descriptive and verifiable approach. One of the Bandung internet service providers provided 100 consumers for the survey.
The study's path analysis reveals the correctness of the price and marketing variables at one of the Bandung internet service providers. The study's conclusions advise considering the costs and promotions provided by one of the Bandung-based internet service providers.
According to the findings, Price (X1) significantly affects Customer Satisfaction (Y). The next factor that significantly affects customer happiness is promotion (X2)
Determinants of Adapted Behaviors on Employee and Entrepreneurs Against the Covid-19 Pandemic: Theory of Planned Behavior
Full text linkNew Normal is a change in behavior to continue carrying out normal activities but coupled with the implementation of health protocols to prevent Covid-19 transmission. In Indonesia itself, the new normal is applied as a realistic response from the Indonesian government to the existence of COVID-19 as well as the results of the analysis in various sectors of national life, especially the future of the national economy in the medium and long term. After the implementation of the new normal, it automatically affects the routine activities carried out by the community, especially those activities that were restricted by the government at the time of the New Normal. This study aims to analyze the factors that influence behavior change after the application of the New Normal in the Covid-19 Pandemic. A modified Theory of Planned Behavior is used in this study using testing through Structural Equation Modeling (SEM-PLS). A total of 427 respondents who have worked have answered the online questionnaire containing 61 questions. The results of this study indicate that knowledge and understanding of covid-19 make people understand the severity they feel and the vulnerabilities they may experience. The severity and vulnerability they feel also have an influence on their attitudes, behavior control, past behavior, and subjective norms so that they have a strong factor in building their intention to behave during the pandemic when the new normal is enacted. The intention that has been built with the support of attitudinal factors, past behavior, subjective norms, and behavior control also changes people's behavior. Employees are able to more moderate the relationship between attitudes towards intention and the relationship between past behavior and intention than entrepreneurs.New Normal pada masa pandemi Covid-19 berarti menerapkan protocol kesehatan pencegahan penyebaran virus Covid-19 sehingga dapat tetap melakukan aktivitas normal. Di Indonesia sendiri, normal baru ini diterapkan sebagai respon realistis dari pemerintah Indonesia terhadap keberadaan COVID-19 serta hasil analisis di berbagai sektor kehidupan bangsa, khususnya masa depan perekonomian nasional di tingkat menengah dan jangka panjang. Setelah diterapkannya Normal Baru, otomatis berdampak pada kegiatan rutin yang dilakukan oleh masyarakat, terutama kegiatan yang dibatasi oleh pemerintah pada saat Normal Baru. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi perubahan perilaku setelah penerapan New Normal pada Pandemi Covid-19. Teori Perilaku Berencana yang dimodifikasi digunakan dalam penelitian ini menggunakan pengujian melalui Structural Equation Modeling (SEM-PLS). Sebanyak 427 responden yang telah bekerja telah menjawab kuesioner online yang berisi 61 pertanyaan. Hasil penelitian ini menunjukkan bahwa pengetahuan dan pemahaman tentang COVID-19 membuat masyarakat memahami tingkat keparahan yang mereka rasakan dan kerentanan yang mungkin mereka alami. Keparahan dan kerentanan yang mereka rasakan juga berpengaruh pada sikap, pengendalian perilaku, perilaku masa lalu, dan norma subyektif mereka sehingga mereka memiliki faktor yang kuat dalam membangun niat mereka untuk berperilaku selama pandemi ketika normal baru diberlakukan. Niat yang dibangun dengan dukungan faktor sikap, perilaku masa lalu, norma subyektif, dan pengendalian perilaku turut mengubah perilaku masyarakat. Karyawan mampu lebih memoderasi hubungan antara sikap terhadap niat dan hubungan antara perilaku dimasa lalu dan niat daripada wirausahawan
PENGARUH PROFESIONALIME TERHADAP KUALITAS AUDIT: SURVEY PADA INSTANSI DAERAH PROVINSI JAWA BARAT
Full text linkResearchers conducted research at the Inspectorate of West Java Province. This study aimed to determine and analyze the professional auditor, audit quality, and the magnitude of the influence of professionalism on audit quality in the inspectorate of West Java province. The research method used by the author is descriptive analysis and verification analysis, with 70 respondents. The results showed that the description of the professional auditor is in the good enough category, the audit quality is in the fairly good category. Furthermore, the correlation coefficient of 0.782 means that the relationship between professional auditors and audit quality is strong. At the same time, the regression is Y = 787.735 + 0.774, and the coefficient of determination of the influence of professional auditors on audit quality is 0.612 or 61.2%, while the remaining 38.8% influenced by other variables not examined, including skepticism, experience, and fraud
PENGARUH SISTEM INFORMASI PIUTANG TERHADAP PENGENDALIAN INTERNAL PIUTANG: STUDI PADA SALAH SATU RSU DI KOTA BANDUNG
Full text linkThis research aims to know whether there is a significant influence between the influence of the accounts receivable system on the internal control of accounts receivable at one of the General Hospitals in Bandung because accounting information systems add value to the organization with accurate, relevant, and timely information. This activity does so that the company's operations become more effective and efficient. Therefore, internal control is needed as an organizational plan and method to protect assets from fraud and error. The research method used is descriptive and verification methods. The data collection technique distributes questionnaires to 30 employees at one General Hospital in Bandung and processes data using simple linear regression analysis techniques. Based on the research showing linear regression results, the equation Y = 3.179 + 0.926X was obtained. This result shows that X has a positive and powerful effect on Y. In addition, the accounts receivable system contributes 84% to the internal control of accounts receivable. In comparison, the remaining 16% are other factors not examined. Considering that the accounts receivable system affects the internal control of accounts receivable, the management must further improve the application of the accounts receivable system to create good and more optimal receivables internal control than before