Jurnal Fakultas Ekonomi UM Metro (Universitas Muhammadiyah)
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PELAKSANAAN AKUNTABILITAS PELAYANAN PUBLIK DALAM PENGURUSAN KARTU KELUARGA (KK) DI KECAMATAN METRO SELATAN (STUDI PADA DESA SUMBERSARI KECAMATAN METRO SELATAN)
Get PDFThe People complain about the length of bureaucracy that must be passed, ie starting from the level of RT, village head, District to the Department of Population and Civil Registry. In making Birth Certificate. They must change the Family Card to be taken care of starting from neighborhood level (RT), Sub-district, Sub-district to Population and Civil Registry.Family Card (KK) in Metro South District? The objective to be achieved is to know the implementation of accountability of Family Card Making Service in South Metro Sub-district Based on the description of the background that has been stated above, then the problem is formulated: How is the accountability implementation of KK-making service in Sumbersari Metro Selatan.In this research data collection method used interview, observation and documentation. Data analysis technique used is qualitative technique
SAVING INTEREST IN CUSTOMER SATISFACTION MEDIATION, ON CORPORATE CULTURE AND CORPORATE IMAGE ON BMT L-RISMA LAMPUNG TENGAH
Get PDF The purpose of this study is to determine the influence of organizational culture, corporate image in the mediation of customer satisfaction of interest in saving in BMT L-Risma Lampung Tengah. The method used in this research is explanatory survey method. The type of research is quantitative research with the object of organizational culture research, corporate image, customer satisfaction and interest in saving. The research population is BMT L-RISMA customer with the number of samples taken as many as 100 customers. Data collection techniques used interviews, documentation and questionnaires. The analysis tool used is path analysis. The results of the study found that organizational culture, corporate image and customer satisfaction have a direct and positive effect on interest in saving. Organizational culture and corporate image have an indirect effect on interest in saving through customer satisfaction. Looking at these results can be said that all exogenous variables directly positive effect on endogenous variables. Keywords: Organizational Culture, Corporate Image, Customer Satisfaction, Interest of Saving
PENGARUH TINGKAT EFISIENSI, SISTEM PENGHARGAAN DAN BUDAYA PERUSAHAAN TERHADAP KEPUASAN KERJA DAN DAMPAKNYA PADA KINERJA KARYAWAN (STUDI KASUS: BANK MUAMALAT CABANG LAMPUNG)
Get PDFThis research is meant to analyze the influence of efficiency, reward system and corporate culture toward work satisfaction and the impact to employees performance in Muamalat Bank of Lampung Branch. The sample for this research are 50 employees. The result of this research shows that: 1) efficiency have direct positif influence and significant toward work satisfaction, 2) reward have not significant influence toward work satisfaction, 3) corporate culture have direct positif influence and significant toward work satisfaction, 4) efficiency have direct positif influence and significant toward performance, 5) corporate culture have direct positif influence and significant toward performance, and 6) work satisfaction have not significant influence toward performance. Keyword: Efficiency, reward, corporate culture, work satisfaction and performanc
Pengaruh Ukuran Perusahaan, Kualitas Audit Dan Profitabilitas Terhadap Kecepatan Waktu Dalam Penyampaian Laporan Keuangan
No full textThis research aimed to examine the influence of the which consists company size, audit quality and profitability on the speed submission of financial statements in the manufacturing companies listed on the Indonesia Stock Excange (IDX) in 2013 to 2015. Purposive sampling technique is used to obtain the sample size by 66 manufacturing or 198 data in three years. To analyze hyphotesis this research used logistic regression with SPSS version 21.The result of this study showed that audit quality variabels measured by Public Accountant Office big four and non big four received or influenced the speed submission of financial statements while the variable size of the company and profitability hypothesis rejected or variable does not affect the speed submission of financial statements. Keywords: Company Size, Quality of KAP, Profitability, the speed submission of financial statement
DAMPAK CONTINUITY MARKETING, ONE TO ONE MARKETING DAN PARTNERING MARKETING PADA KEPUASAN NASABAH EKA SAVE PADA BANK EKA BUMI ARTHA METRO
Get PDFTerdapat tiga program marketing customerrelationship yakni pertama Continuity Marketing, One To One Marketing, Partnering Marketing mempunyai pengaruh terhadap kepuasan nasabah. Penelitian ini bertujuan untuk 1) untuk mengetahui apakah terdapat pengaruh yang signifikan antara Continuity Marketing terhadap kepuasan nasabah di Bank Eka Bumi Artha. 2) untuk mengetahui apakah terdapat pengaruh yang signifikan antara One To One Marketing terhadap kepuasan nasabah di Bank Eka Bumi Artha. 3) untuk mengetahui apakah terdapat pengaruh yang signifikan antara partnering Marketing terhadap kepuasan nasabah di Bank Eka Bumi Artha. 4) untuk mengetahui apakah Continuity Marketing, One To One Marketing dan Partnering Marketing secara simultan mempunyai pengaruh yang signifikan terhadap kepuasan nasabah.Metode penelitian yang digunakan adalah metode kuantitatif deskriptif dengan menggunakan pendekatanContinuity Marketing, One To One Marketing, Partnering Marketing, dengan populasi penelitian 39.000 nasabah, sampel yang digunakan 100 responden/nasabah Eka Save yang masih aktif di Bank Eka Bumi Artha. Hasil penelitian (1) terdapat pengaruh yang signifikan antara continuity marketing terhadap kepuasan nasabah Eka Save. (2) terdapat pengaruh yang signifikan antara one to one marketing terhadap kepuasan nasabah Eka Save. (3) terdapat pengaruh yang signifikan antara partnering marketing terhadap kepuasan nasabah Eka Save. (4) continuity marketing, one to one marketing, dan partneringmarketing secara simultan mempunyai pengaruh yang signifikan terhadap kepuasan nasabah Eka Save. Kata kunci : Continuity Marketing, One To One Marketing, Partnering Marketing, dan Kepuasan Nasabah
ANALISIS PENERAPAN PRODUK IJARAH MULTIJASA PADA PT. BANK PERKREDITAN RAKYAT SYARIAH (PT. BPRS) LAMPUNG TIMUR
Get PDFSalah satu bank Syariah yang ada di Lampung Timur adalah Bank Perkreditan Syariah Lampung Timur. Dimana bank ini menerapkan prinsip syariah dalam segala jenis transaksinya untuk menarik minat para konsumen yang terutama masyarakat muslim karena masyarakat muslim adalah masyarakat mayoritas dalam wilayah Lampung Timur khususnya dan masyarakat Indonesia pada umumnya. BPRS Lampung Timur sebagai salah satu bank dengan prinsip syariah tentu juga menggunakan prinsip pembiayaan multijasa kepada masyarakat. Oleh sebab itu, BPRS Lampung Timur perlu melakukan mekanisme yang tepat dan menggunakan jumlah data yang digunakan yang tepat dalam penggunaannya pada pembiayaan multijasa dengan menggunakan prinsip syariah ini untuk meningkatkan taraf hidup masyarakat dan juga karyawan juga masa depan BPRS Lampung Timur pada masa-masa mendatang. Penelitian ini bertujuan untuk mengetahui Bagaimana Penerapan Produk Ijarah Multijasa Pada PT. Bank Perkreditan Rakyat Syariah (PT. BPRS) Lampung Timur. Teknik analisis data dengan menggunakan Analisis deskriptif. Hasil penelitian menunjukan bahwa penerapan produk ijarah multijasa di PT BPRS Lampung Timur telah dijalankan dengan sesuai ketentuan yang telah ditetapkan dan tidak melanggar dari apa yang seharusnya dilakukan. Baik dari mulai persyaratan sampai pada dengan ketentuan telah dijalakan dengan sebaik-baiknya dan sebenar-benarnya oleh PT BPRS Lampung Timur sehingga berdasarkan analisa, penerapan produk multijasa telah sesuai dengan ketentuan yang berlaku dan tidak menyimpang. Kata Kunci: Produk Ijarah Multijas
ANALISIS PENAGIHAN PIUTANG NEGARA OLEH KPKNL KOTA METRO
Get PDFAbstrakPenelitian ini difokuskan pada analisis penagihan piutang negara yang dilakukan oleh KPKNL KOTA METRO dalam realisasi pencapaian target penagihan piutang negara. Terjadi perbedaan yang sangat signifikan antara realisasi penagihan piutang Negara tahun 2015 dan tahun 2016. Perbedaan ini pastinya disebabkan adanya kendala didalam peroes penagihan piutang Negara.Piutang Negara adalah jumlah uang yang wajib dibayar kepada Negara atau badan-badan yang baik secara langsung atau tidak langsung dikuasai oleh Negara berdasarkan suatu peraturan, perjanjian atau sebab apapun. Jika terjadi piutang macet biasanya ada yang diselesaikan secara interen oleh kreditur/bank tersebut dengan pihak penerima kredit/nasabah debitur, tetapi kalau ternyata piutang tetap tidak dapat diselesaikan secara intern, maka piutang tersebut dikategorikan sebagai piutang Negara yang macet sama sekali, maka pengurusannya diserahkan kepada Panitia Urusan Piutang Negara (untuk selanjutnya disebut PUPN )Tujuan dari pengurusan Piutang Negara yaitu untuk memperoleh hasil pengurusan yang lebih cepat dan efektif dibandingkan bila ditempuh cara pengurusan melalui Lembaga Peradilan yang memakan waktu lama. Sehingga uang negara yang ada dimasyarakat segera dikumpulkan kekas negara. Hal ini sangat penting bagi negara karena dana sebesar itu bisa dialokasikan untuk membiayai berbagai macam program pemerintah itu sendiri tanpa harus berhutang keluar negeri ataupun mencabut subsidi BBM maupun listrik negara.Kesenjangan yang terjadi antara target penagihan piutang negara terhadap realisasi penagihan piutang Negara disebakan oleh kendala yang muncul pada saat peroses penagihan. piutang Negara.Kata kunci: Piutang Negara, Kendala Penagihan Piutang Negara, Target Penagihan Piutang Negara, KPKNL KOTA METR
REDEFINING THE ROLE OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN CUSTOMER LOYALTY OF PRIVATE HIGHER EDUCATION
Get PDFThe relationship between service quality and customer satisfaction to customer loyalty during this time is considered as an established hypothesis because there are many studies that show a significant relationship between the three variables. However, a specific review of the relationship between service quality, customer satisfaction, and customer loyalty at some universities shows an interesting phenomenon. This study is a library reaseach. The purpose of the study is to fulfill the research gap that have been conducted by some researchers. The data obtained come the result of previous studies. . Based on the results of previous studies, it can be concluded that the quality of service and customer satisfaction have a significant influence on customer loyalty in the goods and services industry, in addition to the education industry. Two studies at college, Chang Li (2013) and Ham, Carrie Leugenia (2003) show that service quality and customer satisfaction did not affect customer loyalty. Thus, the established hypothesis that stated the significant influence of service quality and customer satisfaction on customer loyalty are still questionable in certain industries, especially in higher educational institutions.Keywords: Marketing, Higher Education, Service Quality, Customer Satisfaction, Customer Loyalt
The relationship between tenure and outside director task involvement:A social identity perspective
No full textDrawing from corporate governance research and social identity theory, the authors argue that the relationship between outside directors’ time in office and outside director task involvement is more complex than generally anticipated. By using a unique multisource data set composed of peer ratings provided by fellow outside directors rating a focal director’s task involvement, this study analyzes director task involvement at the individual director level of analysis. The authors propose and empirically demonstrate that outside director tenure has an inverted U-shaped relationship with outside director task involvement that is moderated by a director’s social identification with the organization. As such, the authors demonstrate that social identification with the organization provides a critical contingency for the curvilinear relationship between outside director tenure and outside director task involvement. Findings suggest that outside directors who socially identify with the organization are more likely to grow “stale in the saddle” at lower levels of tenure. These findings provide support for the merit of analyzing outside directors at the individual level of analysis and suggest that a “one-size-fits-all” approach may not be most appropriate in assessing the effects of tenure on outside director functioning
Predictive validity of the HKT-R risk assessment tool::Two and 5-year violent recidivism in a nationwide sample of Dutch forensic psychiatric patients
No full textThis study has examined the predictive validity of the Historical Clinical Future [Historisch Klinisch Toekomst] Revised risk assessment scheme in a cohort of 347 forensic psychiatric patients, which were discharged between 2004 and 2008 from any of 12 highly secure forensic centers in the Netherlands. Predictive validity was measured 2 and 5 years after release. Official reconviction data obtained from the Dutch Ministry of Security and Justice were used as outcome measures. Violent reoffending within 2 and 5 years after discharge was assessed. With regard to violent reoffending, results indicated that the predictive validity of the Historical domain was modest for 2 (area under the curve [AUC] = .75) and 5 (AUC = .74) years. The predictive validity of the Clinical domain was marginal for 2 (admission: AUC = .62; discharge: AUC = .63) and 5 (admission: AUC = .69; discharge: AUC = .62) years after release. The predictive validity of the Future domain was modest (AUC = .71) for 2 years and low for 5 (AUC = .58) years. The total score of the instrument was modest for 2 years (AUC = .78) and marginal for 5 (AUC = .68) years. Finally, the Final Risk Judgment was modest for 2 years (AUC = .78) and marginal for 5 (AUC = .63) years time at risk. It is concluded that this risk assessment instrument appears to be a satisfactory instrument for risk assessment