Ekonomis: Journal of Economics and Business
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Kualitas Pelayanan, Pengalaman, Kepuasan, dan Perilaku Keluhan Terhadap Loyalitas Pelanggan
No full textThe rapid development of online business in Indonesia is increasing because of the character of people in indonesia who always want easy and practical shopping.most of the online businesses themselves use freight forwarding services for export and import activities. This leads to intense competition in the freight forwarding service industry, the purpose of this study to determine the effect of quality of service, customer experience, customer satisfaction or even customer complaint behavior on customer loyalty in the freight forwarding service industry companies.This study was designed using purposive sampling method involving 105 populations of freight forwarder customers. The Data were analyzed using structural Equation Model (SEM) PLS . the results of this study are service quality has a positive and significant effect on customer satisfaction and customer loyalty, customer experience has a positive and significant effect on customer satisfaction and customer loyalty, customer satisfaction has a positive and significant effect on customer loyalty, customer complaint behavior has a negative and significant effect on customer loyalty. In this study can be input to the freight forwarding service industry in order to be fix or improve the quality and good experience for customers so that customers feel satisfied and there are no complaints given, because if customers complain constantly without a solution and no change in the company then there is no customer loyalty
Pengaruh Entrepreneurial Mindset dan Entrepreneurial Competence dalam Keberhasilan Usaha Kuliner Bakso Salatiga
Get PDFThe Covid-19 pandemic phenomenon has affected the world economy, especially the economic conditions in Indonesia. This pandemic has caused an increase in unemployment rates due to mass layoffs in order to reduce employee costs by companies during the pandemic. The micro, small and medium enterprise (MSME) sector is one of the responsibilities that society plays in economic growth. An important factor in Indonesia's economic expansion is the MSME sector. Ideas, opportunities, and business people or entrepreneurs are key components of the success of MSMEs or companies. This research aims to identify the relationship between entrepreneurial competence and business success, as well as the impact of entrepreneurial mentality. The research results found that simultaneously and partially the entrepreneurial mindset and entrepreneurial competence variables had a positive effect on the success of profits in the Salatiga Meatball Culinary business
Perbandingan Model Promosi pada Platform Facebook, Instagram, dan Tiktok terhadap Keputusan Pembelian berdasarkan model AISAS
Get PDFThis research aims to determine the comparison of promotional models on social media on generation Z purchasing decisions in Sungai Full based on the AISAS (Attention, Interest, Search, Action and Share) marketing communication model. In this study, data was collected through the questionnaire method. The population of this study was Generation Z in Sungai Penuh (11-25 years), and the sample used was 90 people. Data analysis in this study used Smart PLS 3.0. The results of this research show that Instagram is the social media that is widely used by generation Z in Sungai Penuh namely 72.2%, 62.2% of TikTok users, and only 26.7% of Facebook, and promotions using the AISAS (Attention, Interest) model. , search, action and share) on social media Facebook do not have a significant effect on purchasing decisions in generation Z in Sungai Penuh. On social media Instagram it is known that interest, search and share have a significant effect on purchasing decisions in generation Z in Sungai Penuh, while attention and action does not have a significant effect on purchasing decisions in Generation Z in Sungai Penuh, on Tiktok social media, attention, interest and share have a significant effect on purchasing decisions in Generation Z in Sungai Penuh, while search and action do not have a significant effect on purchasing decisions in Generation Z in Sungai Penuh
The Role of Job Engagement in Mediating Work Life Balance in Turnover Intention
Get PDFGen Z is a generation that has difficulty experiencing job satisfaction. Gen Z tends to have the intention to reach the highest peak in a job. Therefore, Gen Z has a tendency to leave the company and look for alternative jobs in other workplaces. This study aims to determine the effect of work life balance on turnover intention through job engagement for Gen Z employees in Surabaya. This research method uses quantitative analysis techniques to test hypotheses and test mediation or path analysis. The results of this study found that work life balance and job engagement have a simultaneous effect on turnover intention variables
Pengaruh Literasi Keuangan dan Motivasi Investasi terhadap Minat Berinvestasi Mahasiswa di Kota Cimahi
Get PDFThis research aims to determine the influence of financial literacy and investment motivation on interest in investing in Cimahi City. The research method used is a quantitative method. The population in this study were all students who live in Cimahi City. The sampling technique in this research was non-probability sampling using the G-Power tool and obtained a sample size of 107 respondents. Multiple regression analysis was used, so the research results revealed that simultaneously and partially financial literacy and investment motivation had a significant and positive effect on students' investment interest in Cimahi City
Analisis Motivasi Karir, Pengembangan Kompetensi, dan Penghargaan Finansial Terhadap Persepsi Minat Sertifikasi profesi Akuntansi (Studi Kasus Mahasiswa Akuntansi UPN “Veteran” Jawa Timur)
Get PDFThis study aims to examine and prove the effect of career motivation, competency development, andfinancial rewards on the perception of interest in accounting profession certification at UPN "Veteran" East Java. This study uses a quantitative approach. The population as well as the sample in this study were all accounting students at UPN "Veteran" East Java class of 2019-2022, namely 1190 and the number of samples used was 92 respondents. The type of data used in this study is primary data derived from respondents' answers obtained from filling out questionnaires that have been distributed to all accounting students at UPN "Veteran" East Java. The data analysis techniqueused in this study uses Partial Least Square (PLS). The results of the study show that Competency Development has no effect on Interest in Accounting Professional Certification. While Career Motivation and Financial Rewards have an effect on Interest in Accounting Professional Certification
Pengaruh Kompetensi Aparatur, Komitmen Organisasi, Transparansi dan Partisipasi Masyarakat terhadap Akuntabilitas Pengelolaan Dana Desa
No full textThis research aims to examine the influence of apparatus competency, organizational commitment, transparency and community participation on accountability in managing village funds in Agam Regency, West Sumatra Province. This type of research is quantitative research, with data collection using primary data, namely distributing questionnaires to respondents. The research population was heads of village financial affairs throughout Agam Regency with samples taken using the full sampling method totaling 92 samples. The data processing method in this research is the multiple linear regression analysis method. The results of this research show that the variables of apparatus competency, organizational commitment and community participation have a positive but not significant effect on accountability in managing village funds, while transparency has a positive and significant effect on accountability in managing village funds
Profitabilitas, Corporate Social Responsibility, Good Corporate Governance dan Ukuran Perusahaan terhadap Nilai Perusahaan Manufaktur di Indonesia
Get PDFThe value of a company can basically be measured through several aspects, one of the proxy that can be used is the price book value (PBV) or comparing the price of shares per share with the book value per share. This population study is a manufacturing company listed on the Indonesian Stock Exchange on the grounds that more manufacturing companies have an impact on the surrounding environment as a result of operational activities carried out with a population of 150 companies. Sampling using purposive sampling is the technique of taking samples with specific consideration. The sample for this study is 50 companies with 3 years of observation and a total of 150 observations. Profitability has a positive impact on the value of the company. CSR has a negative impact on company value. GCG positively affects company value and company size does not affect the company's value
Analysis of the effect of Dividend policy, Debt Policy on Firm Value with Profitabilits as an Innterveneing Variable in Manufacturing Companies Listed on the Indonesia Stock Exchange for the period 2018-2022
No full textThe study is entitled “The Effect of Dividend Policy, Debt Policy on Firm Value with Profitability as an Intervening Variable in Manufacturing Companies listed on the Indonesian Stock Exchange 2018-2022 Period”. With the aim of knowing the results of the analysis of the effect of dividend policy (DPR) on firm value (PBV), to find out the results of the analysis of the effect of debt policy (DER) on firm value (PBV), to find out the results of the analysis of the effect of profitability (ROA) on firm value (PBV). ), to find out the results of the analysis of the effect of dividend policy (DPR) on profitability (ROA), to find out the results of the analysis of the effect of debt policy (DER) on profitability (ROA) in Manufacturing Companies listed on the Indonesia Stock Exchange in 2018-2022. And to prove the results of the analysis of the influence of dividend policy (DPR), debt policy (DER) on company value (PBV) with profitability (ROA) as an intervening variable. Sample selection used a purposive sampling technique using certain criteria so that 46 samples were obtained that met the criteria. Data analysis uses multiple linear regression and path analysis. The research results show that dividend policy influences company value, debt policy influences company value, profitability influences company value, dividend policy influences profitability, debt policy influences profitability and profitability is able to mediate the relationship between dividend policy and debt policy on company value
Analisis Faktor-Faktor yang Memengharuhi NPF Pembiayaan UMKM di Perbankan Syariah Periode 2019-2022
No full textMSMEs are currently still the largest sector that supports the majority of Indonesian people, but MSMEs business development tends to be difficult considering that banking sector tends to be careful when providing financing to MSMEs because this sector has a high NPF ratio. Meanwhile, Bank Indonesia made regulations PBI Number 23/13/PBI/2021 that requiring banks to increase financing for MSMEs, this creates a dilemma for Islamic banking because this can make worsen the health of bank due to the higher NPF. This study examines the factors that could influence the NPF of MSMEs Islamic banking such as equivalent rate of working capital financing, equivalent rate of investment financing, ROA, the amount of financing, and Inflation. This research is a quantitative study using multiple linear regression to determine the direction and how much influence the independent variables have on the dependent variable. From this study it was found that the two types of equivalent rates have the opposite impact on NPF where Islamic banking can actually reduce the equivalent rates to help MSMEs development while reducing the NPF ratio because Islamic banking ROA is still in the very healthy category and ROA is directly proportional to NPF if it is increased. Then, if Islamic banking increases the amount of financing for MSMEs will reduce the NPF and the effect of inflation will not affect the increase in the NPF of MSMEs financing