4,617 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
Get PDFThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
persepsi mahasiswa SI pendidikan tata busana angkatan tahun 2010 terhadap pelaksanaan mata kuliah MUB modiste di Universitas Negeri Malang
No full textABSTRACT Widyastuti, Yulvia Tri. 2015. Persepsi Mahasiswa S1 Pendidikan Tata Busana Angkatan Tahun 2010 Terhadap Pelaksanaan Matakuliah MUB Modiste di Universitas Negeri Malang. Skripsi, Jurusan Teknologi Industri, Program Studi S1 Pendidikan Tata Busana, Fakultas Teknik, Universitas Negeri Malang. Pembimbing: (I) Dra. Rosanti Rosmawati, M.Sn (II) Dra. Agus Hery S.I., M.PdKata Kunci: Persepsi, MUB ModistePenelitian ini bertujuan untuk mendeskripsikan persepsi mahasiswa S1 Pendidikan Tata Busana angkatan tahun 2010 terhadap pelaksanaan matakuliah MUB Modiste. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kuantitatif. Sumber data dalam penelitian ini adalah mahasiswa S1 Pendidikan Tata Busana angkatan tahun 2010 yang telah menempuh matakuliah MUB Modiste. Instrumen yang digunakan untuk mengumpulkan data berupa angket tertutup. Uji validitas instrumen menggunakan validitas konstruk, yaitu berdasarkan pertimbangan ahli MUB dan dosen pembimbing skripsi. Uji reliabilitas menggunakan Rumus Alpha. Analisis data dalam penelitian ini menggunakan analisis statistik deskriptif dengan menggunakan teknik presentase. Hasil penelitian menunjukkan bahwa: (1) Rencana Pembelajaran berada pada kategori kurang setuju (69%), Rencana Penjadwalan Matakuliah berada pada klasifikasi kurang baik, hal ini menunjukkan bahwa perencanaan jadwal matakuliah kurang matang sehingga memberikan hasil yang kurang optimal. Rencana Proposal Usaha mencapai 75% pada kategori kurang setuju, hal tersebut karena mahasiswa tidak menyusun proposal secara optimal sehingga kurang mampu membantu mahasiswa memiliki perencanaan yang jelas mengenai apa yang harus dilakukan dalam menjalankan usaha modiste. Rencana Komitmen Target mencapai 61% pada kategori kurang setuju, adanya target penjualan sebesar Rp 750.000,00 untuk perolehan nilai minimal (nilai C) kurang mendapat apresiasi positif dari mahasiswa. Rencana Penilaian mencapai 71% pada kategori setuju, hal ini menunjukkan bahwa kriteria penilaian mudah dipahami mahasiswa. (2) Pelaksanaan Pembelajaran berada pada kategori kurang setuju (78%). Produksi mencapai 46% pada kategori kurang setuju, pada proses pembuatan pola, cutting, dan sewing tidak didampingi dosen pembina matakuliah. Pemasaran mencapai 59% pada kategori kurang setuju, penggunaan Neckline boutique dan Teaching Boutique kurang dapat dimanfaatkan mahasiswa sebagai tempat usaha secara optimal. Keuangan mencapai 53% pada kategori kurang setuju, biaya OH sebesar Rp 9.000,00 untuk setiap busana dan 30% profit yang harus diserahkan kepada Jurusan memberatkan mahasiswa. Evaluasi Kemajuan Usaha mencapai 47% pada kategori kurang setuju, hal ini menunjukkan adanya komponen dalam evaluasi kemajuan usaha yang tidak berjalan dengan efektif. (3) Evaluasi Akhir berada pada kategori kurang setuju (49%), soal ujian kurang sesuai dengan materi yang diajarkan. Dapat disimpulkan bahwa keseluruhan pelaksanaan matakuliah MUB Modiste tergolong pada kategori kurang baik. Saran yang dapat peneliti berikan adalah: (1) Bagi pengajar, penjadwalan matakuliah dan pelaksanaan pembelajaran, terutama pada keuangan perlu diperbaiki; (2) Bagi Jurusan, perencanaan jadwal matakuliah perlu dibuat lebih matang guna mendapatkan hasil yang optimal pada pembelajaran matakuliah MUB Modiste; (3) Bagi mahasiswa, penelitian ini dapat digunakan sebagai referensi pada penelitian pembelajaran sejenis
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
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Author Self-references: Authorial Voice.
No full textABSTRACT Wijayanti, Lely Tri. 2013. Author Self-references: Authorial Voice. Thesis, English Department, Faculty of Letters, State University of Malang. Advisor: Dr. YazidBasthomi, M.A Keywords: author self-references, authorial voice, corpus study Establishing strong authorial voice can be achieved through authorial explicit presence in a text. A number of the previous research projects have argued that first person pronoun is the most pivotal way in projecting the author identity. Building upon theerstwhile research findings(see e.g. Hyland, 2001; 2002b), the present corpus based study aims at examining kinds of author self-referencesand how they are employed by EFL learners to establish authorialvoice in thesis writing. The corpus data were taken from 124 undergraduate theses submitted in the past three consecutive years (2013, 2012, and 2011) to the English Department, State University of Malang. I utilized digital corpus software, namely AntConc 3.2.4w, to analyze the corpus comprising of 1.587.059 words in total. This process is an attempt to find out self-references established in thesis writing. Referring to Hyland (2001: 212) who has found 28 expressions of self-mention, there are no less than 18 varieties of author self-referencefound in this study, attesting the notion that the academic writing of EFL students undeniably indicates the enactment of authorial voice. Concerning the next question, the rhetorical choice of EFL students in employing self-references, I made some classifications regarding the distributionofself-references in the selected thesis’ sections—main and parenthetic academic texts—and the writer’s point of views: first person singular pronouns, first person plural pronouns and third person singular pronouns.Since the analysis of the present study used inductive method, the emergence of any issues in further discussion is likely to happen; hence, the present study also can be referred to as qualitative research. Despite the ample studies focused on first person pronouns as author self-representation, this study is distinct in that it discloses some empirics regarding the use of author non-pronoun self-references which stands out as the most prevalent author self-referencesin EFL students’ academic texts. Having said this, I hypothetically believe that the rhetorical choice of author self-references is very much influenced by current issues in academic writing and predominantly by cultural norms (and inculcation) of the EFL students.
STRATEGI GURU DALAM MENINGKATKAN KEDISIPLINAN SHALAT DHUHA BERJAMAAH PESERTA DIDIK MELALUI METODE PEMBIASAAN DI MTSN 2 BLITAR
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Skripsi dengan Judul “ Strategi Guru dalam Meningkatkan Kedisiplinan Shalat Dhuha Berjamaah Peserta Didik melalui Metode Pembiasaan” ini ditulis oleh Trimulyani Widyastuti, NIM 12201173008, dibimbing oleh Mohammad Jafar As-Shodiq, M.Pd.I.
Kata kunci : Strategi Guru, Kedisiplinan, Pembiasaan
Kedisiplinan siswa dalam melaksanakan shalat yang rendah, banyaknya siswa yang masih ringan untuk meninggalkan shalat dan masih sedikit yang bisa mengerjakan shalat wajib maupun shalat sunah. Padahal shalat merupakan kewajiban bagi umat islam. Peningkatan kedisiplinan shalat dapat dilakukan dengan melalui metode pembiasaan. Hal ini dilakukan guru agar siswa mempunyai kesadaran diri dan terbiasa untuk melaksanakan kewajiban tersebut. Sebagaimana yang dilakukan guru di MTsN 2 Blitar ini dengan membiasakan siswa-siswinya dengan shalat dhuha berjamaah.
Fokus penelitian ini adalah: (1) Bagaimana perencanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan di MTsN 2 Blitar, (2) Bagaimana pelaksanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan di MTsN 2 Blitar, (3) Bagaimana evaluasi guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik di MTsn 2 Blitar. Adapun tujuan dari penelitian ini adalah : (1) untuk menjelaskan perencanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan di MTsN 2 Blitar, (2) Untuk menjelaskan pelaksanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui pembiasaan di MTsN 2 Blitar, (3) Untuk menjelaskan evaluasi guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan di MTsN 2 Blitar.
Penelitian ini menggunakan pendekatan kualitatif-studi kasus. Teknik pengumpulan data yang dilakukan melalui observasi, wawancara, dan dokumentasi. Analisis data dilakukan dengan reduksi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Pengecekan keabsahan data dilakukan dengan perpanjangan keikutsertaan, triangulasi, ketekunan, pengamatan, dan pemeriksaan sejawat.
Hasil penelitian ini menunjukkan bahwa: (1) Perencanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan yaitu dengan adanya kerja sama antara guru dan orang tua, keteladanan dari guru, dan konsisten dalam menerapkan peraturan. (2) pelaksanaan guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan yaitu dengan metode pembiasaan, kegiatan yang telah direncanakan dilakukan secara berulang-ulang setiap hari, metode hukuman dilakukan agar siswa yang melanggar peraturan menjadi tertib dan tidak mengulangi kesalahannya lagi. (3) Evaluasi guru dalam meningkatkan kedisiplinan shalat dhuha berjamaah peserta didik melalui metode pembiasaan yaitu dengan pengawasan, melakukan pengamatan secara langsung setiap hari terhadap kegiatan-kegiatan yang dilakukan seperti pengawasan dari segi kehadiran, kesungguhan dalam melaksanakan, dan pengawasan kepada hasil dari pembiasaan yang dilakukan. Dan melakukan evaluasi terhadap dampak positif yang terjadi kepada peserta didik dengan adanya kegiatan tersebut
Let's Go! An Open Access Travel Guide
Get PDFabstract: Take a journey to discover how you can provide quality information to your patrons for free! Explore the world of Open Access Resources! Open Access refers to scholarly information that is free, online, and free of most copyright and licensing restrictions. This makes it easier for people to find and use reliable information on a myriad of subjects, such as health information, educational materials, or business resources. Knowledge of Open Access is important for all librarians to help us best serve our communities and stretch our dwindling budgets. Your tour guides will give an overview of Open Access, discuss legislative issues, demonstrate how to find open access resources, and explain how librarians can get involved.
Presented at the SDLA/NDLA/MPLA Tri-conference 201
Letter from Elizabeth James, Tri-State High School, to parents, July 9, 1943
No full textA letter from Elizabeth James, a teacher at Tri-State High School at the Tule Lake camp, California, to parents of the high school students. It reflects on her observation and experience as a teacher in the camp and notes her suggestions for the students.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
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