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Mapping and Streamlining the Reclamation Process for Electric Vehicle Chargers at ABB AS
No full textToote reklamatsiooni protsess on kliendi vaates alati ebarahuldav või väärtust mittelisav tegevus, mis tähendab vigast või defektset toodet. Ettevõtte või organisatsiooni eesmärk on protsess tõhusalt ja kvaliteetselt läbi viia, et tagada kliendirahulolu ja ettevõtte maine seoses antud tootegrupi ja teenusega. Tõhusat keskkonda on võimalik tagada läbi oma protsesside täieliku mõistmise ja nende korrektse rakendamisega. Ettevõttel on oluline seada rõhk oma toeprotsessidele ja teenustele, mis aitavad tagada jätkusuutliku ärisuhte kliendiga. Reklamatsiooni protsess peab tagama võimalikult kiire ja probleemivaba kliendi nõudluse rahuldamise.
Lõputöö eesmärk oli tõhustada ettevõtte ABB AS elektrisõidukite laadijate reklamatsiooni protsess läbi praeguse seisundi kaardistamise, analüüsi, tõhustamise ettepanekute ja tuleviku seisundi esitamise. Ettevõtte ABB AS vaates oli eesmärk oluline, sest see aitab mõista ja defineerida täielikus ulatuses reklamatsiooni protsess, koos kõikide tegevuste ja seostega. Tänu protsessi hetkeolukorra defineerimisele ja analüüsile oli võimalik tuvastada võimalikud kitsaskohad ning luua tõhustamise ettepanekud ja esitada tuleviku seisundi kaart. Antud tegevuste abil on võimalik tõhustada ettevõtte protsessivoog, ressursikasutus ning parendada kliendirahulolu ja ettevõtte maine seoses antud tootegrupiga.
Lõputöö empiirilises osas kogutud ja kasutatud andmed olid kogutud läbi kombineeritud ehk kvalitatiiv-kvantitatiivse meetodite. Reklamatsiooni protsessi kaardistamisele eelnes hetkeolukorra läbiviimine, millele paralleelselt oli autori poolt teostatud osalusvaatlus. Vaatluse andmed olid paigutatud ajavaatlustabelisse, mille abil oli võimalik hetkeolukorda analüüsida. Tulemustega selgus, et ettevõttes puuduvad teadmised ja oskused protsessi korrektseks ning edukaks läbiviimiseks. Seejärel teostas autor protsessi võtmeisikutega poolstruktureeritud või teemaintervjuud, mis andsid ülevaate protsessi etappidest ja tegevustest ning kinnitasid hetkeolukorra juhiste või dokumentatsiooni puudumist.
Järgmisena oli autor loonud esimese hetkeolukorra kaardi, mis kajastas protsessi alg- ja lõpp-punkte, seotud osakondi ning vahepealseid liigitatuid tegevusi ja omavahelisi seoseid. Autor viis protsessi uuesti läbi toetudes kogutud andmetele ja hetkeolukorra kaardile ning paralleelselt täitis ajavaatlustabelit tegevuste järjestuse kinnitamiseks, väärtustaseme liigituseks ja raiskamiste tuvastamiseks. Reklamatsiooni protsess oli tänu eelnevalt väljatoodud tegevuste korrektselt läbitud ilma alternatiivse lahenduse rakendamiseta kliendi nõudluse rahuldamiseks. Lisaks oli kogu reklamatsiooni protsess läbitud 17223 minutit või 12,96 päeva kiiremini võrreldes eelmise läbiviimisega. Kokku tuvastas autor seitse väärtust mittelisavat mittevajalikku tegevust ning seitse väärtust mittelisavat vajalikku tegevust tänu väärtust lisavale analüüsile. Analüüsitud andmed olid võrreldud teemaintervjuudelt võtmeisikutega saadud tagasisidega, mis kinnitasid kitsaskohtade teemade kattuvusi ja sarnasusi, milleks olid:
• Juhendite ja dokumentatsiooni puudumine seoses reklamatsiooni protsessiga.
• Üleliigsed kontrollid, mis kajastuvad läbi mitmekordsete andmete sisestamise erinevatesse süsteemidesse.
• Reklamatsiooni protsess läbib liiga suure koguse etappe läbi erinevate osakondade.
• Protsessis on ebatõhusalt kasutatud ettevõtte ressurssi, nagu aeg ja töötegevused.
• Puudub kohalikul tasemel reklamatsiooni protsessi tooterühmale pühendatud laovaru.
• Tootenimekirjas on liiga suur arv erinevate variatsioonidega ja lisadega mudeleid.
Tuvastatud kitsaskohtade põhjal oli autor loonud tuleviku seisundi kaardi, mis vähendab kogu protsessi tegevuste arvu ja osakonnavahelisi seoseid. Antud kujul on võimalik protsessi ressursitõhusamalt läbi viia enamasti kohaliku äriüksuse tasandil. Protsessi ajaline kestus autori hinnangul oleks 357 minutit ehk 5,95 tundi, mis oleks 814,8 h tundi vähem võrreldes hetkeolukorraga. Tuleviku seisundi rakendamine vajab reklamatsiooni protsessi sagedaste defektide nimekirja, automaatset kinnitust ja kreeditarve väljastamist ning kohalikul tasandil laovaru tekitamist.
Loodud hetkeolukorra kaart on autori poolt dokumenteeritud ettevõtte kohalikul tasandil võrgukettal ning ligipääs on jagatud vajalikele osapooltele. Reklamatsiooni protsessi hetkeolukorra kaart on kinnitatud osakonnajuhi poolt ning protsessi viiakse läbi selle alusel. Kitsaskohtade informatsioon ja tõhustamise ettepanekud on jagatud ettevõtte kohalikul tasandil, kuid ka protsessiga seotud etappide vastutajatele. Järgmiseks etapiks on tuleviku seisundi ettepaneku korrektne vormistamine kooskõlas kohaliku osakonnajuhiga ning edastamine vajalikele protsessi etappide vastutajatele.The product reclamation process is always an unsatisfactory or non-valuable activity from the customer’s point of view, which correlates directly to a faulty or defective product. The aim of a company or organisation is to carry out this process efficiently and to a high standard to ensure customer satisfaction and company’s image in relation to the associated product or service. An efficient environment can only be ensured through a full understanding of your processes and their correct implementation. It is important for a company to place emphasis on its supporting processes and services that help ensure a sustainable business relationship with the customer. The reclamation process must ensure that the customer’s demand is met as quickly and problem-free as possible.
The aim of the thesis was to improve the efficiency of the reclamation process of the electric vehicle chargers at ABB AS through mapping the current status, analysis, improvement suggestions and future state submission. From the perspective of ABB AS, the objective was important because it helps to understand and define the full scope of the reclamation process, with all the activities and relationships. Thanks to the definition and analysis of the current state of the process, it was possible to identify potential bottlenecks and to generate suggestions for improvements and a map of the future state. These activities can help to improve the company’s process flow, resource efficiency and improve customer satisfaction and company’s image in relation to the given product group.
The data collected and used in the empirical part of the thesis was collected through a combination of qualitative and quantitative methods. The mapping of the reclamation process was preceded by a situation analysis, which was paralleled by a participatory observation carried out by the author. The data from the observation was arranged in a time observation sheet, which allowed for a current situation analysis. The results showed that there was lack of knowledge and skills within the company to carry out the process correctly and successfully. Subsequently, the author conducted semi-structured or thematic interviews with the key people involved in the process, which provided an overview of the steps and activities of the process and confirmed the lack of current instructions and documentation.
Next, the author had created a first current situation map showing the start and end points of the process, the related departments and the categorized activities and interrelationships. The author had carried out the process again based on the collected data and current situation map, and in parallel filled in a timesheet to validate the activities, classify the value levels and to identify waste. Thanks to the previously done activities the reclamation process was correctly completed without implementing an alternative solution to meet the customer’s demand. In addition, the whole reclamation process was completed 17223 minutes or 12.98 days faster than the previous one. In total, the author identified seven non-value added and seven essential non-value added activities, thanks to the value added analysis. The analysed data was compared with the feedback from the thematic interviews with the key people involved, which confirmed the overlaps and similarities between the bottleneck themes:
• Lack of guidance and documentation on the reclamation process.
• Redundant controls reflected through multiple data entry into different systems.
• The reclamation process goes through too many steps in different departments.
• Inefficient use of company resources, such as time and labour.
• Non-existent inventory on the local business level dedicated to the product group associated with the reclamation process.
• There are too many models with different variations and options in the product list.
Based on the identified bottlenecks, the author had created a future state map that reduces the number of activities and interdepartmental linkages in the entire process. In this future state form, the process can be carried out in a more resource-efficient way, mostly on the level of the local business unit. The time required for the process, as estimated by the author, would be 357 minutes, or 5.95 hours, which would be 814.8 hours less than the at the current state. Implementation of the future state requires a frequently occurring defects list, and automated reclamation confirmation and credit note issuing, and inventory on the local business unit level.
The author has documented the current situation process map on the company’s local network storage, and access has been granted with the necessary parties. The current state map of the reclamation process has been validated by the head of department and the process is carried out based on the current state map. Information on bottlenecks and suggestions for improvements have been shared on the local business unit level, but also to the people responsible for the different process steps. The next step is the correct formalisation of the future state proposal in line with the local department manager and forwarding it to the necessary process managers
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
Author Under Sail The Imagination of Jack London, 1893-1902
No full textIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Intro -- Title Page -- Copyright Page -- Dedication -- Contents -- Acknowledgments -- Introduction -- 1. Spirit Truth -- 2. From Absorption to Theatricality and Back Again -- 3. "I Will Build a New Present" -- 4. Sons as Authors -- 5. Fathers as Publishers -- 6. The Daughter as Author -- 7. Lovers as Authors -- 8. At Sea with the Family -- 9. Yellow News, Yellow Stories -- 10. The Return Home -- Notes -- Bibliography -- Index -- About Jay WilliamsIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, YYYY. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
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