3,250 research outputs found
The roles of telephone operator section at Sahid Raya Hotel Solo
Get PDFHotel is a service industry, which has some departments. One of the
departments is Front Office Departments. It is the most important department in a
hotel industry. It is divided into many sections such as Reception, Reservation, Guest
Relation Officer, Telephone Operator, and Concierge. Each section has an important
role in Front Office Department. One of the important sections is Telephone
Operator.
This report describes the roles of Telephone Operator Section at Sahid Raya
Hotel Solo. The basic roles are: operating the switchboard, answering and handling
the telephone, providing services information, handling morning and wake up call,
handling paging, and providing message services
However during job training, the writer still found several weaknesses of
Telephone Operator Section there. The weaknesses are the poor condition of
telephone switchboard, the cleanliness of telephone switchboard, the poor condition
of office, the poor condition of staffs, and the poor foreign language ability of
officers. However, Sahid Raya Hotel Solo has efforts to improve service quality. The
efforts are: Sahid Raya Hotel Solo holds the training for the staffs twice in a month, it
has also tried to improve disciplines among the staff through several regulations, and
the last effort is that Sahid Raya Hotel Solo tries to improve the cleanliness.
In conclusion, Sahid Raya Hotel Solo still needs many improvements so that it
can give a better service to reach guests’ satisfaction
Open access:rujukan utama pencarian artikel & gambar
No full textJudul: Open access : rujukan utama pencarian artikel & gambar
Penerbit: PT. Gramedia Pustaka Utama
Pengarang: Baharuddin & Fathmah Andi R. ; editor, Vigo
Tahun: 2020
ISBN: 978-602-06-4272-7
Website: http://www.gramediapustakautama.com
Development Of The Health Laboratory Information System To Support The Evaluation Of The Laboratory Services
Get PDFEvaluation of health services is a regular and systematic process to compare between an achieved result and standard criteria. A laboratory is one of health services which it must continually evaluate and integrate a technology within its services to improve quality for achieving customers’ satisfaction. The objective of this research was to result health laboratory information system which could be used to support the evaluation of the laboratory services at the Health Laboratory of Purbalingga Distric. Development of the system was based on the FAST “Framework for the Application of Systems Techniques” methodology. Design of this research was pre experimental one group pretest and posttest. Number of subject was seven respondents. The research variables were accessibility, accurateness, completeness, and clarity of information. The result of this research showed that the new system could overcome the problems of data accessibility, accurateness, completeness, and clarity of information to support the evaluation of the laboratory services. The considered average on the new system (3.92) was higher than the considered average on the old system (1.55). Based on the statistical analysis, it showed that there was any differences of information quality between the old and the new system (p value = 0.0001). The hospital management should maintain the new system, recruit a specific officer, and evaluate the system for sustaining and repairing it.
Keywords; information system; health laboratory; evaluation of the laboratory service
THE INTENTIONS OF FLOUTING THE CONVERSATIONAL PRINCIPLES AND THE FACTORS OF THE SMOOTHNESS OF COMMUNICATION (A Study of Pragmatics)
Get PDFPenelitian ini adalah Deskriptif Kualitatif, yang fokusnya adalah pelanggaran maksim Grice
dalam studi Pragmatik. Data diambil dari semua percakapan yang tergolong ke dalam
pelanggaran terhadap prinsip-prinsip kerjasama di dalam film yang berjudul Gladiator.
Naskah film diunduh dari internet pada tanggal 14 Maret 2009, dengan alamat website
http://www.sfy.ru/sfy.html?script=gladiator.ts.
Tujuan dari penelitian ini adalah: (1) Untuk menemukan tujuan dibalik pelanggaran terhadap
prinsip maksim kerjasama, (2) Untuk menggali dan menemukan faktor-faktor apa yang
menunjang kehalusan komunikasi walaupun di dalam percakapan itu terjadi pelanggaran
prinsip kerjasama.
Ada dua tujuan pelanggaran prinsip maksim kerjasama. Pelanggaran Maksim Kuantitas
bertujuan untuk menekankan pesan yang disampaikan oleh si pembicara, sedangkan
pelanggaran Maksim Relevansi digunakan untuk menyangkal persepsi si pendengar. Ada dua
faktor yang membuat komunikasi berjalan lancar ketika pelanggaran maksim terjadi di dalam
sebuah percakapan. Adanya kesepahaman antara pembicara dan pendengar tentang
latar/situasi adalah faktor pertama dari kelancaran komunikasi ketika pelanggaran maksim
terjadi di dalam sebuah percakapan. Kedekatan antara pembicara dan pendengar di dalam
sebuah percakapan menjadi faktor kedua dari kelancaran komunikasi walaupun pelanggaran
prinsip kerjasama terjadi di dalam percakapan.
Kata kunci: Pragmatik, Prinsip-Prinsip Kerjasama, Pelanggaran Maksi
The functions and responsibilities of foods and beverages product division in Sahid Jaya Hotel Solo
Get PDFThis Final Project is written based on the job training which has been done at the foods and beverages department of Sahid Jaya Hotel Solo. The objectives of this report are to describe the job description of Chef Food and Beverages Product in Sahid Jaya Hotel Solo, and to explain the functions and the responsibilities of Food and Beverages Product division in Sahid Jaya Hotel Solo. The data of this report are taken from the observation and interview. From the observation and interview it shows that foods and beverages product division in Sahid Jaya Hotel Solo has two functions they are; as the major of producing food and beverage product and as supplier of foods and beverages when the hotel has a banquet event or some order. Besides those functions, Kitchen Sahid Jaya Hotel Solo has a lot of responsibilities such as; Responsibilities for banquet event, Restaurant, Coffée shop, and event order. For the banquet event, kitchen has more responsibilities; they are responsible to receive the guests complaint about the taste of food, and to refill all of foods and beverages at the banquet event. In the restaurant, kitchen has a responsibility for handling the guest order. In the coffee shop, kitchen has a responsibility to control many kinds of beverage. For the event order, kitchen has responsibility to cook the order from the room guest order
Patti Smith and Andi Ostrowe in a hotel room, Washington, D.C., July 1978
No full textMusician, poet, and author Patti Smith poses holding a clarinet in a hotel room in July 1978. Andi Ostrowe, working as Smith's personal assistant, reclines on the bed in the background.The photograph was taken by Don Hamerman as part of a session for "Unicorn Times," an alternative performing arts periodical in Washington, D.C. The photograph appeared in the September 1978 issue of "Unicorn Times.
Patti Smith and Andi Ostrowe being photographed by Don Hamerman, Washington, D.C., July 1978
No full textMusician, poet, and author Patti Smith poses as Don Hamerman photographs her and Andi Ostrowe in a Washington, D.C. hotel room in July 1978. Smith was in Washington to perform at the Warner Theatre and Ostrowe was then working as Smith's personal assistant. The photograph was taken by Don Hamerman, who was then a staff photographer for Unicorn Times, a monthly performing arts periodical in Washington, D.C
Patti Smith poses as Andi Ostrowe reclines, Washington, D.C., circa July 1978
No full textMusician, poet, and author Patti Smith posing as Andi Ostrowe smokes on a bed in a Washington, D.C. hotel room in July 1978. Smith was in Washington to perform at the Warner Theatre and Ostrowe was then working as Smith's personal assistant. The photograph was taken by Don Hamerman, who was then a staff photographer for Unicorn Times, a monthly performing arts periodical in Washington, D.C
Apriori Application To Pattern Profile Creditor Relationships With Credit Ceiling In Rural Bank
Get PDFMaintaining the customer to remain loyal and acquiring new clients are the successful capital for financial institutions such as the BPR. This is supported by appropriate marketing strategies. One marketing strategy is obtained from a Ddatabase which is a combination of hidden patterns of relationships between items on the profile of creditors with credit ceiling. Pattern rules creditor profile relationship with the ceiling is presented in the model Apriori application that requires two input values are minimum values and the value of frequent item set minimum confidence. Item profiles creditors and the credit ceilings that appear simultaneously on each transaction are important in finding new marketing strategies such as target new creditors. One model is the application of Apriori Datamining that can be used to process data into a meaningful pattern rules. The results of the application may present Apriori pattern profile creditor relationship with the credit ceiling with graphs the value of support and confidence as well as provide a benchmark in providing the credit limit on case that has ever happened.
Keywords : Customer Profile, Credit Plafond, Marketing Strategy, The Apriori Algorith
Ujian online: cara cepat & tepat membuat materi ujian dengan Google Forms
No full textJudul: Ujian online [sumber elektronis] : cara cepat & tepat membuat materi ujian dengan Google Forms
Penerbit: PT. Gramedia Pustaka Utama
Pengarang: Baharuddin & Fathmah Andi R. ; editor, Vigo
Tahun: 2020
Received: -
ISBN: 978-602-06-4286-4 (pdf)
Website: http://www.gramediapustakautama.com
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