1,721,028 research outputs found
Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry
Full text linkThe adoption of artificial intelligence (AI) and service robots in the tourism industry for frontline service automation is generating a growing interest. Although there is a fairly large body of literature about this research field, the impacts on the service encounter need to be further investigated. The paper presents an action research project that led to employ the humanoid robot “Pepper”, equipped with a supervised machine-learning AI system, at the reception of an Italian hotel to provide information to clients. This allowed to explore the role played by this agent and the effects on the changing role taken by frontline employees (FLE) and customers. Findings show that this technology can act as an augmentation force and that FLEs’ role can evolve mainly into that of enabler - of the customers and of technology -, innovator and coordinator, while customers may take above all the role of enabler of the technology. The study also contributes to introduce the new role of “AI supervisor” among FLEs
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Violence and intimacy-seeking in a female adolescent stalker: specific characteristics as compared to adult stalkers. A brief review of the literature
No full textThe case of an adolescent female stalker came to our observation when the Juvenile Court of Justice commissioned an
expert opinion. This case led us to reflect on the characteristics of juvenile stalking as compared to the adult phenomenon.
The literature demonstrates that there are substantial differences between adult and adolescent stalkers. The data in literature
were not sufficient to distinguish a single category in which to classify the case we observed, obliging us to explore further
and examine the correlation between stalking and attachment style. We claim that the case presented could be interpreted
as a form of protest against the loss of the attachment figure. The authors believe that to gain a better understanding of the
harassment adopted in juvenile stalking it is important to explore the psychological, psychopathological, family, and social
factors
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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