21 research outputs found
Intervensi Kognitif Dan Pendekatan Rantai Nilai Dalam Peningkatan Pemanfaatan Teknologi Informasi Dan Komunikasi Di USAha Kecil Dan Menengah Di Bandung
No full textThe use of information and communication technology (ICT) in small and medium enterprise (SME) in Indonesia is at low level. Considering that SME in Indonesia employ a lot of people and contribute to Gross Domestic Product (GDP) as well as improve performance of industries, coupled with low level of ICT use in Indonesian SME, ICT' used in SME must be increased. Therefore, this study aims to map the use of ICT in SME in Bandung, and to apply cognitive intervention and value chain approach in increasing ICT use in SME. Mapping of ICT use in SME was conducted by survey with structured questionnaire and interview involving 61 SME in Bandung. Result shows that ICT use in SME is limited only for product marketing and is mostly using website. Main constraint of ICT use in SME is related with human resource capability in particular related with limited knowledge and information about ICT use. Based on mapping result, intervention was conducted through education or campaign with value chain content on 30 SME in fashion. Intervention result shows that knowledge level and intention to implement ICT in SME other than marketing purpose is increasing. Implication of the results is discusse
Factors affecting job satisfaction of workers in indonesian construction companies
No full textThis paper describes the influence of job characteristics, rewards, relations with superiors, relations with co-workers, and fulfillment of higher order needs, as job facets, on the job satisfaction of workers in Indonesian construction companies. A questionnaire survey was conducted in Jakarta (the capital city) and Bandung (one of Indonesia's major cities). The results revealed that workers in different occupational groups and managerial positions perceive differently the conditions of job facets and that there are different levels of job satisfaction among different categories of workers. This research indicates that workers care about the quality of their work and company's performance and that these aspects affect significantly their job satisfaction. Reward is also revealed to have an important influence on workers’ job satisfaction
Sustainability-Oriented Open Innovation: A Small and Medium-Sized Enterprises Perspective
No full textThis study aims to develop a model of sustainability-oriented open innovation from the perspective of SMEs. Sustainability performance improvement is a problem for small and medium-sized enterprises (SMEs) due to limited resources. By implementing open innovation, SMEs can take advantage of external resources to innovate in their operations, thereby increasing sustainability performance. The model developed in this study consists of eighteen constructs: sustainability performance, innovativeness, inbound open innovation, six constructs representing organizational relationship factors, and nine constructs representing knowledge factors. The research model is evaluated using Partial Least Square Structural Equation Modeling. The respondents of this study are 199 SMEs that produce Batik Tulis, a traditional Indonesian fabric. The result shows that innovativeness positively relates to sustainability performance and inbound open innovation has a positive relationship with innovativeness. Competence mapping and network position are the organizational factors that positively affect inbound open innovation. The knowledge factors that positively affect inbound open innovation are the appropriation of knowledge output, connective capacity, inventive capacity, and innovative capacity. Identifying these six supporting factors for sustainability-oriented open innovation in SMEs based on empirical evidence is the main theoretical contribution of this study. As a practical implication, SMEs can gradually improve these six supporting factors by being active members and contributing to industrial associations
Proses Implementasi Managemen Kualitas
No full textStudy of The Implementation Process of Quality Management (Case Study Research In Company X). This research is carried out to study implementation process of quality management,
which consists of three stages namely introduction, adoption, and adaptation. Research strategy in this research is case study research in Company X, which is a company that already has the ability to export and certified quality assurace system. Prime method of collecting data is structured interview with director, managers, supervisors, and employees Company X. The result indicate that in the introduction stage are shown by customer recognition of quality product, Company X began to export, and demand of foreign customer to quality assurance system. In the adoption stage are shown by company’s plan for certification of quality assurance system, certification of quality assurance system, and quality improvement. Meanwhile, in the adaptation stage are shown by recertification of quality assurance system, upgrading of quality assurance system,
and production process evaluation. Those result give insight that Company X has carried out continuous quality improvement through quality management implementation with the aim to enhance customer satisfaction
2nd Asia Pacific Conference on Manufacturing System Reconfigurable Manufacturing System for Facing Turbulent Manufacturing Environment November 2009, Yogyakarta, Indonesia
No full textIn this paper, we proposed a framework for quality culture implementation. It
captures two dimensions of organizational culture, namely flexibility and trust. These
dimensions have high relationship with quality improvement. The successful of quality
improvement implementation is supported by flexibility and trust. Each of them has low
and high continuum, than it will form four quadrants. The first is related to low trust and
low flexibility, the second is related to high trust and low flexibility, the third is related to
low trust and high flexibility, and the fourth is related to high trust and high flexibility.
Quality culture implementation is considered as a process how to build quality in the
context of flexibility and trust. The process of quality building will be analyzed by quality
improvement programs or activities. The process will also indicate the construction of
flexibility and trust
The measurement of humanware readiness in a technology transfer process: Case study in an electrical machinery company
No full textAn Autonomous Maintenance Team in ICT Network System of Indonesia Telecom Company
No full textAbstractAn autonomous maintenance team (AMT) is a maintenance work team in the production department and maintenance department. The work team consists of manager, engineer, technician, and operator. The team plans, executes and audits a routine autonomous maintenance. The autonomous maintenance teams are from both of internal and external corporate work teams. The internal work team plans, executes and audits autonomous maintenance activities. The external work team executes the autonomous maintenance activities. Both of work teams have to coordinate and work together so that no network system downtime occurs.All of the work teams execute an autonomous maintenance and influence each other when they repair a network system problem. All routine autonomous maintenance and incidentals should be coordinated with all involved work teams. Even if the network system is crash, the work teams must handle it as soon as possible. Hence, all of the work teams must coordinate and work together to do it. Sometimes it is not easy to do it because there is no standard procedure and coordination on how to recover the network system. Commonly, executing network system recovery based on work habit and experience. How the standard model of cooperation and coordination among work teams is required to solve it?The maintenance of network system can be viewed as a complex system and interconnected in terms of information and control. The model is developed based on the steps in the viable system model (VSM). All units and sub-units are viewed as the work teams. They should be able to communicate and coordinate effectively and integrated. Hence, a case study was conducted in the Network Division of Telecom Company. The data were collected by qualitative research using a snowball sampling method to selected informant. Supported by an observation and documentation then the data were analyzed using triangulation method. Finally, we made a model of standard cooperation and coordination of AMT
Perbaikan Atmosfer Plaza Purwakarta Berdasarkan Perbandingan dengan Toserba Yogya Purwakarta
No full textSince the establishment of Yogya Department Store in Purwakarta, the number of visitors to Purwakarta Plaza has been decreasing, which consequently, decline the store's monthly income by 40%. Initial survey showed that the atmosphere of the store is less comfortable for visitors than that of Yogya Department Store. The management intended to improve the atmosphere for more comfortable shoppings, based on visitor preferences, as well as, a benchmarking process against the competitor. This research will formulate several proposal to improve the atmosphere at Purwakarta Plaza based on comparison with that of Yogya Department Store Purwakarta, using the weighing method and Compare Analysis of Mean. The data collected through questionnaires to 130 people who have shopped at both stores in the last 3 months. The data analysis showed that priorities should be given to the store's temperature, personnel & self service, and technology. The improvements proposed were fixing broken air conditioners, service excellence trainings for employees, and providing barcode reader and price checker tools
