1,721,022 research outputs found
Service Quality,Customer Satisfaction and Customer Loyalty Towards International Trade Services of Myanmar Citizens Bank Ltd. (Thein Soe Myint, 2023)
Full text linkThe aims of the study are to analyze the effect of service quality on customer
satisfaction and to examine the effect of customer satisfaction on customer loyalty
towards international trade services provided by Myanmar Citizens Bank Ltd. (MCB).
Qualitative research method and descriptive statistics are used to achieved these aims.
Both primary and secondary data are utilized to conduct this study. Multiple regression
analysis is used in this study. As a sample size,150 corporate customers who used
international trade services and made transactions at MCB Head Office are selected by
using simple random sampling method. The secondary data are collected from various
sources such as previous research papers, journals and related text books. Concerning
the service quality variables, the study showed that reliability, responsiveness and
product differentiation had positive and significant effect on customers satisfaction
towards international trade services of MCB Bank. When the effect of customer
satisfaction on customer loyalty was analyzed, it was found that there was a positive
and significant effect of customer satisfaction on customer loyalty towards international
trade services provided by MCB Bank. Therefore, higher level of reliability,
responsiveness and differentiation positively affected on corporate customer
satisfaction and consequently led to corporate customer loyalty towards international
trade services provided by MCB. MCB Bank should focus on service quality provided
by its employees concerning the aspects of assurance and tangibility and providing
customers secure feeling when they make international transaction
Fig. 3. Forest cover within 300 in Long-term changes in avian relative abundances in relation to human disturbance in a tropical dry forest in central Myanmar
No full textFig. 3. Forest cover within 300 meters of bird survey points in 1999 and 2020.Published as part of <i>Soe, Myint Myint, Khamcha, Daphawan, Ngoprasert, Dusit, TommasoSavini, Tantipisanuh, Naruemon & Gale, George A., 2023, Long-term changes in avian relative abundances in relation to human disturbance in a tropical dry forest in central Myanmar, pp. 572-582 in Raffles Bulletin of Zoology 71</i> on page 575, DOI: 10.26107/RBZ-2023-0043, <a href="http://zenodo.org/record/10271513">http://zenodo.org/record/10271513</a>
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
A semantic study of deictic auxiliaries in Burmese
No full textThe grammaticalization of motion verbs into deictic auxiliaries is a common phenomenon in Tibeto-Burman languages. DeLancey (1985) notes that this is a cyclic process, the directive category being regularly reinvented in the Tibeto-Burman languages, and almost as regularly lost again. This paper will explicate the semantics of two sets of deictic auxiliaries in Burmese. The first set comprises swa 1 which is related to the verb 'go', and la, which is related to the verb 'come'. The second set comprises lok, related to the verb 'follow, accompany', and khcii, which is of uncertain origin. Burmese allows verbs to be freely concatenated and this has led to an extensive system of versatile verbs (cf. Matisoff 1969; Smeall 1975) that can be classified according to varying degrees of grammaticalization. The degree of grammaticalization is largely determined by the semantics of the interaction between the auxiliary and the main verb. In the case of deictic auxiliaries like la and swd, which are synchronically attested as main verbs, the degree to which they are metaphorically extended depends on the semantics of their interaction with various categories of verbs. This synchronic continuum in the degree of grammaticalization is due to the semantic stability of their meanings as main verbs.Published versio
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