1,721,132 research outputs found
Organizzazione e Operations Management nei sistemi ospedalieri
No full textIl governo e la gestione efficace ed efficiente di sistemi complessi quali quelli ospedalieri possono essere supportati dall’impiego delle smart technologies. Il volume, pertanto, presenta innovative proposte di governance di risorse, materiali e pazienti alternandole a descrizioni di contesto e terminologia (Percorsi Diagnostici Terapeutici, clinical pathway, DRG, etc.), strumenti e tecniche operative (Business Process Modeling, Time-Driven Activity Based Costing, simulazione Monte Carlo e ad Eventi Discreti, etc.).
In ottica sistemica, inoltre, il volume propone un superamento del mero contributo tecnologico alla reingegnerizzazione dei processi inquadrando il sistema ospedaliero come luogo di incontro dei diversi attori del network sanitario, in cui l’integrazione di risorse e lo scambio di servizio consentono la co-creazione di valore a beneficio dell’ecosistema sanitario inteso nel suo complesso
Evaluating festival attributes adopting S-D logic: the mediating role of visitor experience and visitor satisfaction
No full textTo symbolize the importance of contextual factors of provision in the contemporary service era, in
festival research, the term festivalscape has been proposed. Despite the large number of works
investigating the construct, extant research does not adequately assess the systemic and interactive
nature of festivals, which can be viewed as a set of interconnected elements. To bridge this
gap, this article evaluates four festival attributes (atmosphere, service quality, people interaction
and collateral services) according to service-dominant logic and service-ecosystem view. Current
work examines a light festival organized in Salerno during the Christmas holiday using a sequential
regression analysis, revealing the mediating role of experience and satisfaction in influencing
behavioural intention
From Businesses and Consumers to Actors relationships
No full textThis paper aims at introducing a new framework to interpret and/or exploit the dynamics among agents in “marketing-oriented management” (Gummesson and
Polese, 2009) called A2A (Vargo and Lusch, 2016). By overcoming the traditional
distinction between producers and consumers in the B2B (Business-to-Business) and
B2C (Business-to-Consumer) classifications, this work paves the way to the wider
and co-operative concept of A4A (Actor-for-Actor) relationships
Firms' financing and industrial structure in the less developed regions of the South of Italy
No full textQUANTO PESANO GLI EFFETTI REGIONALI SULLA STRUTTURA DEL CAPITALE DELLE PMI DEL MEZZOGIORNO?
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