176 research outputs found
Misty Rhoads IJZBTT Editorial Welcome
No full textEditorial Welcome to the IJZBTT from the Executive Editor -Dr. Misty Rhoads
Balanced Achievement & Contribution: Misty Rhoads
No full textMisty Rhoads receives her ACA in the Balanced category from Dr. William Perry.https://thekeep.eiu.edu/aca_2014/1020/thumbnail.jp
Misty Rhoads accepts for Emily Schumacher
No full textMisty Rhoads accepts the award on behalf of Emily Schumacher.https://thekeep.eiu.edu/lib_awards_2012_gallery/1002/thumbnail.jp
Fashion Culture: Misty Copeland in conversation with Valerie Steele
No full textMisty Copeland is a soloist with American Ballet Theatre. In 2007 she made history by becoming their second African American Female Soloist and the first in two decades. In September 2014, she was the first black woman to perform the lead role of Odette/Odile in American Ballet Theatre’s production of Swan Lake during the company’s first ever tour to Australia. Misty is the author of the New York Times bestselling memoir, Life in Motion (2014), co-written with Charisse Jones, and of the picture book Firebird (2014) in collaboration with Christopher Myers.Misty Copeland was in conversation with Valerie Steele at The Museum at FIT on Tuesday, November 4, 2014
Service quality in Misty
No full textÚtdráttur.
Þjónustu er ætlað að gera lífið auðveldara og skapa ávinning, en hana þarf að framkvæma rétt. Í þessari ritgerð er fjallað um hvaða þætti stjórnendur þurfa að hafa skilning á til að geta metið síbreytilegar væntingar neytenda. Fjallað er meðal annars um myndun þjónustubila (e. service gaps), sem myndast þegar þjónusta uppfyllir ekki væntingar og hvað er hægt að gera til að minnka þau. Skynjun viðskiptavina segir til um gæði þjónustunnar. Fjallað er um þá þætti sem stjórnendur geta haft áhrif á til að bæta skynjun viðskiptavina og þannig aukið líkur á að standast væntingar. Misty, leggur mikla áherslu á góða og persónulega þjónustu og hefur gert um langt árabil. Markmið þessa verkefnis er að kanna skynjun viðskiptavina á þjónustunni og leggja mat á hvar útbótaværi þörf. Viðfangsefnið var skoðað út frá fræðunum um þjónustustjórnun og voru rannsóknaspurningarnar eftirfarandi:
1. Hvernig meta viðskiptavinir frammistöðu einstakra þjónustuþátta hjá Misty?
2. Hvaða þjónustuþætti þarf að bæta til að auka þjónustugæði Misty?
3. Hversu tryggir eru viðskiptavinir Misty?
Til að svara spurningunum eitt og tvö var stuðist við fullyrðingar úr RSQS mælitækinu sem byggir á þjónustuvakanum (e. SERVQUAL), sem er einna þekktastur í rannsóknum á þjónustugæðum. Notaðar voru 25 fullyrðingarnar út mælitækinu í þjónustukönnun sem send var á viðskiptavini Misty. Fullyrðingarnar eru flokkaðar í fimm víddir; áþreifanleika, áreiðanleika, persónuleg samskipti, lausn vandamála og stefnu. Til að fá betri innsýn inn í hvað þarf að bæta í þjónustunni voru viðskiptavinir spurðir að þeirra mati hvað mætti bæta. Til að svara spurningu þrjú var reiknaður NPS stuðull fyrirtækisins. Niðurstöður leiða í ljós að bæta þarf áþreifanlega þætti innan fyrirtækisins og leggja meiri áherslu á þjálfun starfsmanna. Viðskiptavinir Misty virðast almennt ánægðir og samkvæmt NPS stuðli fyrirtækisins frekar tryggir.Abstract
In this thesis the author discusses what factors managers have to be aware of to be able to assess consumer expectations. The thesis addresses service gaps, they form when customers’ expectations are not in balance with their perceptions and what can be done to minimize them. Customer perception determines the service quality. Here is discussed the factors managers can have an effect on to improve customer perception, thus meeting or succeeding their expectations. Misty puts great emphasis on personal service and has done for a long time. The goal of this thesis is to explore how their customers are perceiving the service and assess what improvements are needed. The subject was examined from the service management point of view and the research questions are as follows:
1. How do customers evaluate the performance of individual services factors of Misty?
2. What factors need to be improved to increase the service quality for Misty?
3. How loyal are Misty´s customers?
With the use of the Retail Service Quality Scale (RSQS) the author answers questions one and two, which is based on the SERVQUAL instrument. Twenty-five statements from the RSQS are used for a service quality survey, sent to Misty’s customers. The statements are categorized after five quality dimensions; physical aspects, reliability, personal interaction, problem solving and policy. To gain better insight, the participants were asked if they felt was missing from the service. To answer question three, the Net promoter score (NPS) was calculated. The conclusion is that Misty is lacking in the physical aspect dimension and the employee procedures needs to be reinforced. Over all Misty´s customers are satisfied with the service and very loyal according to the NPS value
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Service quality in Misty
No full textÚtdráttur.
Þjónustu er ætlað að gera lífið auðveldara og skapa ávinning, en hana þarf að framkvæma rétt. Í þessari ritgerð er fjallað um hvaða þætti stjórnendur þurfa að hafa skilning á til að geta metið síbreytilegar væntingar neytenda. Fjallað er meðal annars um myndun þjónustubila (e. service gaps), sem myndast þegar þjónusta uppfyllir ekki væntingar og hvað er hægt að gera til að minnka þau. Skynjun viðskiptavina segir til um gæði þjónustunnar. Fjallað er um þá þætti sem stjórnendur geta haft áhrif á til að bæta skynjun viðskiptavina og þannig aukið líkur á að standast væntingar. Misty, leggur mikla áherslu á góða og persónulega þjónustu og hefur gert um langt árabil. Markmið þessa verkefnis er að kanna skynjun viðskiptavina á þjónustunni og leggja mat á hvar útbótaværi þörf. Viðfangsefnið var skoðað út frá fræðunum um þjónustustjórnun og voru rannsóknaspurningarnar eftirfarandi:
1. Hvernig meta viðskiptavinir frammistöðu einstakra þjónustuþátta hjá Misty?
2. Hvaða þjónustuþætti þarf að bæta til að auka þjónustugæði Misty?
3. Hversu tryggir eru viðskiptavinir Misty?
Til að svara spurningunum eitt og tvö var stuðist við fullyrðingar úr RSQS mælitækinu sem byggir á þjónustuvakanum (e. SERVQUAL), sem er einna þekktastur í rannsóknum á þjónustugæðum. Notaðar voru 25 fullyrðingarnar út mælitækinu í þjónustukönnun sem send var á viðskiptavini Misty. Fullyrðingarnar eru flokkaðar í fimm víddir; áþreifanleika, áreiðanleika, persónuleg samskipti, lausn vandamála og stefnu. Til að fá betri innsýn inn í hvað þarf að bæta í þjónustunni voru viðskiptavinir spurðir að þeirra mati hvað mætti bæta. Til að svara spurningu þrjú var reiknaður NPS stuðull fyrirtækisins. Niðurstöður leiða í ljós að bæta þarf áþreifanlega þætti innan fyrirtækisins og leggja meiri áherslu á þjálfun starfsmanna. Viðskiptavinir Misty virðast almennt ánægðir og samkvæmt NPS stuðli fyrirtækisins frekar tryggir.Abstract
In this thesis the author discusses what factors managers have to be aware of to be able to assess consumer expectations. The thesis addresses service gaps, they form when customers’ expectations are not in balance with their perceptions and what can be done to minimize them. Customer perception determines the service quality. Here is discussed the factors managers can have an effect on to improve customer perception, thus meeting or succeeding their expectations. Misty puts great emphasis on personal service and has done for a long time. The goal of this thesis is to explore how their customers are perceiving the service and assess what improvements are needed. The subject was examined from the service management point of view and the research questions are as follows:
1. How do customers evaluate the performance of individual services factors of Misty?
2. What factors need to be improved to increase the service quality for Misty?
3. How loyal are Misty´s customers?
With the use of the Retail Service Quality Scale (RSQS) the author answers questions one and two, which is based on the SERVQUAL instrument. Twenty-five statements from the RSQS are used for a service quality survey, sent to Misty’s customers. The statements are categorized after five quality dimensions; physical aspects, reliability, personal interaction, problem solving and policy. To gain better insight, the participants were asked if they felt was missing from the service. To answer question three, the Net promoter score (NPS) was calculated. The conclusion is that Misty is lacking in the physical aspect dimension and the employee procedures needs to be reinforced. Over all Misty´s customers are satisfied with the service and very loyal according to the NPS value
COMPARATIVE ANALYSIS OF THE EFFECTIVENESS OF ORAL VS. PODCASTING REVIEWING TECHNIQUES
No full textTITLE: COMPARATIVE ANALYSIS OF THE EFFECTIVENESS OF ORAL VS. PODCASTING REVIEWING TECHNIQUES Podcasts have evolved at a rapid pace. With the creation of podcasting technology and it\u27s increasing prevalence within the educational system a question must be asked; does this technology really aid in the learning process? The purpose of this study was to compare the use of podcasts to traditional delivery of information in classrooms. Four podcasts were created on the topics of asthma, diabetes, seizure disorders, and acute infections, such as head lice, conjunctivitis, scabies, impetigo, herpes simplex I, ringworm, colds, and the flu, to aid students in reviewing for quizzes. Knowledge retained of students using podcasts was compared to the knowledge retained of those using traditional in-class review. A convenience sample of 174 undergraduate students enrolled in seven teacher university health teacher certification classes during the fall semester of 2009 was used. A quasi-experimental pre-test/post-test design was utilized. By conducting t-tests and an ANCOVA the results showed the podcast reviews were as effective as traditional oral in-class reviews of selected health education topics. In this study the main effect for the review method was not significant (F(1,143) = .682, p\u3e.05), with the intervention groups not scoring significantly higher 51.45 (sd= 4.72) than the control group 50.79 (sd= 4.88). This study also revealed that students support the concept of using podcasts as a review tool. All but one student (98.6%) felt that having pictures accompany the audio portion of the review was helpful in retaining the information. When asked if the podcasts were helpful in aiding them to review for the test (68.9%) of the students strongly agreed and (28.4%) agreed with that statement. The majority (68.9%) stated they would use podcasts again as a review tool with (66.2%) having strongly agreed or agreed that they preferred podcast reviews over traditional in-class reviews. Given that podcast reviews were shown to be as effective as traditional review and with the majority of students reporting they would use podcast reviews again in the future more studies there remains a need to focus on podcasting technology and student outcomes
Ladore, Neosho County
No full textMisty Mog, “Ladore, Neosho County,” Chapman Center Research Collections, https://ccrsresearchcollections.omeka.net/items/show/4.In southern Neosho County, the "wild west" community of Ladore flourished between 1869 and 1901, when its post office closed. Early events including gambling and lynchings stamped the town with a legendary character. The author writes an engaging portrait of this vanished town and provides maps and photographs as well as concrete newspaper accounts. She explores the intriguing origins of its name. Ladore died when the M,K and T railway abandoned the proposed depot there
Zero Balancing: Conscious Touch and Transformation Book Review
No full textZero Balancing: Conscious Touch and Transformation by pioneering transformative touch practitioner and teacher James McCormick is a profound and engaging textbook that teaches readers a multi-layered approach to working with the body, mind, and spirit through skilled, conscious touch
Anita Ihuwan group
No full textAward winner Anita Ihuwan was unable to attend the awards presentation but joined the group via Skype. Pictured with her from left to right are Robert Martinez, chairman of the Library Advisory Board; Diane Jackman, dean of the College of Education and Professional Studies; Misty Rhoads, associate professor of health studies; Robert Bates, chairman of the Department of Health Studies; and Allen Lanham, dean of library services.https://thekeep.eiu.edu/lib_awards_2015_photos/1009/thumbnail.jp
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