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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH TABUNGAN BSM PADA BANK SYARIAH MANDIRI CABANG KOTA BANDA ACEH
Get PDFRahmat Fadhli dengan judul skripsi Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan BSM Pada Bank Syariah Mandiri Cabang Kota Banda Aceh". Dosen pembimbing utama Dr. Ir. Evi Lisna, M.Sc dan pembimbing kedua Cut Faradilla, SP, M.Si. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan nasabah Tabungan BSM, mengukur kualitas pelayanan dilihat dari sudut variabel layanan serta menganaLisis variabel kualitas pelayanan yang paling dominan pengaruhnya terhadap kepuasan nasabah Tabungan BSM pada Bank Syariah Mandiri cabang Kota Banda Aceh. Hasil Penelitian ini diharapkan dapat berguna bagi peneliti untuk menerapkan ilmu yang dipelajari selama kuliah khususaya mengenai kemasyarakatan dan perbankan, dapat dijadikan sebagai sumber informasi bagi pihak bank dalam usaha meningkatkan kualitas pelayanan serta sebagai referensi sekaligus bahan pertimbangan dan masukan untuk penelitian sejenis dimasa yang akan datang.Penelitian ini dilaksanakan di Bank Syariah Mandiri cabang Kota Banda Aceh, dengan objek penelitian adalah nasabah Tabungan BSM pada Bank Syariah Mandiri cabang Kota Banda Aceh. Metode pengambilan sampel yang dilakukan dalam penelitian ini adalah dengan metode "Purposive Sampling" yaitu pengambilan sampel secara sengaja, sampel yang diambil berusia 24-56 tahun dan aktif melakukan transaksi. Sampel yang diambil berjumlah 50 orang nasabah.Pengumpulan data dalam penelitian ini diperoleh dari dua sumber yaitu data primer dan data sekunder. Batasan variabel dalam penelitian ini adalah bank, nasabah penyimpan, kualitas pelayanan, harapan nasabah, kepuasan nasabah, bukti langsung. kehandalan, daya tanggap, jaminan dan empati.Berdasarkan hasil penelitian menunjukkan tingkat kepuasan tertinggi yang didapat adalah sebesar I,2, responden yang dinilai puas sebanyak 62% dari jumlah responden. Sedangkan tingkat kepuasan nasabah terendah yang didapat adalah sebesar 0,827, responden yang dinilai tidak puas sebanyak 38% dari jumlah responden. Nilai rata-rata tingkat kepuasan nasabah sebesar 1,013 (>1),artinya secara keseluruhan nasabah Tabungan BSM dinilai puas terhadap kualitas pelayanan yang diberikan oleh Bank Syariah Mandiri cabang Kota Banda Aceh.Hasil analisis data serempak (uji F) diperoleh nilai Fhitung = 10,551 lebih besar dari Ftabel (0.05;5;50-5-1) = 2,43. Hal ini menunjukkan bahwa secara serempak faktor kualitas pelayanan (bukti langsung, kehandalan, daya tanggap,jaminan dan empati) berpengaruh terhadap kepuasan nasabah Tabungan BSM pada Bank Syariah Mandiri cabang Kota Banda Aceh. Hasil uji parsial (uji Z) menunjukkan bahwa nilai Zhitung untuk variabel bukti langsung (X1) = 2,936 dengan tingkat signifikan 0,005, kehandalan (X2) =3,836 dengan tingkat signifikan 0,000, daya tanggap (X3) = 2,764 dengan tingkat signifikan 0,008, jaminan (X4) = 2,312 dengan tingkat signifikan 0,026 dan empati (X5) = -3,247 dengan tingkat signifikan 0,002, sementara Ztabel (0,5-0,025 = 0,475) = 1,96. Hasil perhitungan tersebut menunjukkan bahwa kehandalan (X2) merupakan variabel kualitas pelayanan yang berpengaruh paling dominan terhadap kepuasan nasabah Tabungan BSM. Dilihat dari besarnya nilai Zhitung >Ztabel (3,836 > 1,96) yang lebih besar dibandingkan variabel yang lainnya atau dapat dilihat dari nilai signifikan Z yang lebih kecil dari taraf nyata (0,000 < 0,05). Hasil ini juga dibuktikan oleh persamaan regresi linier berganda berikut: Y=0,293 +0,051 X1 + 0,081 X2 + 0,054 X3 + 0,046 X4 - 0,071 X5 Persamaan tersebut menunjukkan variabel kehandalan (X2) merupakanvariabel kualitas pelayanan yang berpengaruh paling dominan terhadap kepuasan nasabah Tabungan BSM. Ini terbukti dari besarnya koefesien variabel kehandalan pada persamaan regresi linier berganda yakni sebesar 0,081 yang lebih besar dari koefesien variabel kualitas pelayanan yang lainnya
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
MANAJAMEN LAYANAN PEMBELAJARAN DARING UNTUK PRESTASI BELAJAR SISWA MELALUI MEDIATOR KINERJA GURU
Get PDFDalam penelitian ini terungkap bahwa manajemen layanan pembelajaran daring untuk semua
sekolah menujukkan skor Weighted Means Score (WMS) dengan kategori sangat tinggi.
Sementara itu, untuk dimensi kinerja guru, ditemukan bahwa SMPN 2 Bandung memiliki
kemampuan yang lebih baik dalam hal kompetensi guru dan komitmen kerja. Akan tetapi pada
aspek motivasi kerja, guru-guru SMPN 57 Bandung masih lebih unggul. Adapun untuk dimensi
prestasi belajar siswa, ditemukan bahwa SMPN 2 Bandung memiliki keunggulan dibanding
dengan dua sekolah yang lain.
Secara garis besar, penelitian ini menemukan bahwa terdapat korelasi yang kuat antara
manajemen layanan pembelajaran daring terhadap prestasi belajar siswa dengan nilai Pearson
Correlation Test (PCT) adalah 0,756. Sementara itu, nilai PCT pada aspek kinerja guru
terhadap prestasi belajar siswa adalah 0,818 yang berarti korelasi yang ditunjukkan adalah
sangat kuat. Penelitian ini memberikan rekomendasi tidak hanya kepada guru agar memiliki
sikap innovativeness yang tinggi dalam melakukan eksplorasi model pembelajaran daring yang
efektif, tetapi juga kepada pihak kepala sekolah agar meningkatkan kualitas layanan sekolah
melalui pengembangan SDM guru-guru. Sementara itu, kepada pihak dinas pendidikan, agar
memberikan intervensi berupa kebijakan peningkatan kualitas SDM guru-guru melalui
sejumlah program diantaranya adalah lesson study, MGMP, dan workshop kurikulum guru-guru mata pelajaran.
The finding of this study is the online learning service management for all schools showed a
very high Weighted Means Score (WMS). Meanwhile, for the teacher performance dimension,
it was found that SMPN 2 Bandung had better abilities in terms of teacher competence and
work commitment. However, in the aspect of work motivation, the teachers of SMPN 57
Bandung were still superior. As for the dimensions of student achievement, it was found that
SMPN 2 Bandung was better than two other schools.
Overall, this study finds that there is a strong connection between online learning service
management and student’s learning achievement based on the Pearson Correlation Test which
is 0,756. Also, there is a very strong connetion between teacher’s performance and student’s
learning achievement as shown by the PCT, which is 0,818. This study gives recommendations
not only to the teachers to have a high skill of innovativeness in exploring effective online
learning models, but also for the principal to always improve the quality of school services
through the development of teachers competence. In addition, recommendation also goes to
the education office in which they should provide a serious intervention by implementing some
programms such as lesson study, MGMP, and curriculum workshops for teachers
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