1,720,970 research outputs found
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Creating educational theme park visitor loyalty: the role of experience-based satisfaction, image and value
Full text linkPurpose – The aim of this study is to test the inter-relationships between the educational theme park image, perceived educational value, educational experience satisfaction and visitor loyalty in educational theme parks.
Methodology – 150 respondents participated in this study. Data was collected through self-administered questionnaire at two educational theme parks in Batu and Malang, East Java Province Indonesia. The Partial Least Squares with inner and outer model evaluation was employed and it indicated that the model built was robust.
Findings – The results show that the educational image, educational experience satisfaction and perceived educational value play important roles in affecting visitor loyalty. In addition, this study
found that image and value are the predictors of satisfaction. The mediating test explains that apart from having a direct effect on loyalty, both image and perceived value have an indirect effect on loyalty through satisfaction.
Originality – This study provides new insights about how educational theme park visitors build their loyalty. Furthermore, the conceptual model presented in this study not only captures the direct relationships among educational image, perceived educational value, educational experience satisfaction and visitor loyalty, but also explains the indirect relationships. In addition, the setting of this study is the educational theme park industry which is believed to have special characteristics when it is compared to other industries
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan Dan User Interface Terhadap Loyalitas Pelanggan Selama Masa Pendemi Covid-19 (Studi Pada Pengguna Aplikasi Shopee)
No full textPenelitian ini bertujuan untuk mengetahui pengaruh dari kualitas pelayanan, kepuasan
pelanggan, dan user interface terhadap loyalitas pelanggan selama masa pandemic
COVID-19 pada pengguna aplikasi Shopee. Jenis penelitian ini adalah penelitian
deskriptif yang menjelaskan kedudukan antara variabel-variabel diteliti serta
hubungan antara variabel yang satu dengan yang lain melalui pengujian hipotesis
yang telah dirumuskan. Penelitian ini menggunakan sampel sebanyak 100 responden
Dimana penyebaran kuesioner dilakukan disebarkan melalui google form. Sampel
terdiri dari responden yang sudah pernah menggunakan aplikasi Shopee. Analisis data
menggunakan Analisis Regresi Linear Berganda dan uji hipotesis menggunakan uji t
yang diolah dengan software SPSS ver 26. Dari hasil pengujian terhadap ketiga
hipotesis dapat disimpulkan bahwa variabel kualitas pelayanan, kepuasan pelanggan,
dan user interface memiliki pengaruh positif signifikan terhadap loyalitas pelanggan
aplikasi Shopee. Implikasi penelitian ini adalah perlunya meningkatkan kualitas
pelayanan, kepuasan pelanggan, dan user interface pada aplikasi Shopee. Hal yang
dapat dilakukan antara lain memperhatikan produk yang dikirim agar sesuai dengan
deskripsi pada pada aplikasi, memberikan sanksi pada took online yang melanggar
perjanjian, memberikan warna baru dan fitur kustomisasi pada user interface, dan
memperhatikan keterlambatan pengiriman diluar estimasi yang sudah ditentuka
Factors influencing e-servicescape on continuance intention: a case study of Blu by BCA digital in Indonesia
Full text linkThe number of digital banks in Indonesia is very large, resulting in intense competition between each digital bank. The tighter competition for digital banks, makes the interest in reusing digital bank users low and makes users tend to switch brands or providers in using digital banks. This study aims to determine the factors that influence e-servicescape on continuance intention mediated by brand image and performance expectancy. This research is categorized as explanatory research. Respondents in this study were users of the Blu by BCA Digital application on the island of Java, determining the number of samples in this study using purposive sampling technique with a total sample size of 249 respondents. The data collection method used a questionnaire, the data was analyzed using PLS-SEM. The results showed that e-servicescape had no significant effect on continuance intention. E-servicescape has a significant effect on brand image, brand image has a significant effect on continuance intention. E-servicescape has a significant effect on performance expectancy, performance expectancy has a significant effect on continuance intention. Brand image and performance expectancy can play a fully mediating role in the relationship between e-servicescape and continuance intention. Although e-servicescape does not have a significant influence directly, it is still part of the customer experience in using the Blu by BCA Digital app. Therefore, Blu by BCA Digital should continue to invest in technology and innovation to improve their e-servicescape. This includes the use of the latest technologies such as artificial intelligence (AI), data analytics, and personalized user experience. The better the e-servicescape, the better the brand image, performance expectancy and continuance intention of customers to keep using the service
The Impact of Interactivity, Perceived Effectiveness, Trust, and Experiential Marketing on Online Transportation Customer Loyalty
Full text linkThe purpose of this study is to examine the effect of interactivity, perceived effectiveness, trust, and experiential marketing on online transportation customers' loyalty in Indonesia. This study surveyed 264 online transportation customers. Purposive sampling was used to recruit respondents. Partial Least Squares analysis was used to analyze the data in three steps, including inner model analysis, outer model analysis, and hypothesis testing. The hypothesis testing supported seven of the nine hypotheses proposed. The findings of this study indicate that interaction is a significant predictor of online transportation consumer loyalty. The report also discusses the implications of the results and the direction for further research
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