1,720,990 research outputs found
Customer Satisfaction and Customer Retention Towards the Services of Sathapana Microfinance (Pyae Phyo Aung, 2025)
Full text linkThe main objectives of this study are to analyze the factors influencing customer
satisfaction and to examine the effect of customer satisfaction on customer retention
towards the services of SATHAPANA Microfinance. The study analyzes key service
attributes accessibility, price, reliability, responsiveness, and empathy to determine their
influencing on customer satisfaction. Using a quantitative research approach and
employing a simple random sampling method, this study collected data from 130 active
customers of SATHAPANA Microfinance located in Shwepyithar Township, Yangon.
The results reveal that all five independent variables have positive and statistically
significant effects on customer satisfaction, with empathy being the strongest influence.
In turn, customer satisfaction also has a statistically significant effect on customer
retention. The study recommended that SATHAPANA Microfinance continue
prioritizing the development of a customer centric mindset across all staff levels. This
includes enhancing training programs focused on emotional intelligence, respectful
communication, and active listening. Additionally, maintaining transparency in pricing,
improving service reliability, and expanding accessible service channels, particularly
for underserved communities, are essential to sustaining customer satisfaction and
customer retention
USER BEHAVIORAL INTENTION TO ADOPT MOBILE BANKING IN SELECTED PRIVATE BANKS ( Pyae Phyo Aung, 2019)
No full textThis study is to study the user behavioral intention to adopt mobile banking. The objectives of the paper are to investigate the determinants of behavioral intention of mobile banking users, to analyze the relationship between users behavioral intention and its determinants. To accomplish these objectives of the study, the analysis is conducted based on the responses of 170 respondents who are selected by convenient sampling method by using structured questionnaires in November 2019. The questionnaire are made of five-point Likert scale in order to measure the five determants which are performance expectancy, effort expectancy, social influence, facilitation condtions and behavioral intention on mobile banking users of selected private banks in Myanmar. The finding of the study shows the average mean of effort expectancy is high. Most of the users perceive mobile banking is easy to use and users perceive that becoming skillful at using mobile banking is easy for everyone. Average mean of social influence is high. Most of the users perceive that peer can not be able to influence user behavior to use mobile banking. However, Social Influence factors does not support the significant effects on behavioral intention of using mobile banking. Therefore, performance expectancy and effort expectancy factors are considered as the most important significant factors in this study. According to the result of this survey, the highest mean score is effort expectancy. That’s why, Markers from banks need to develop new marketing strategy which can give incentive current users to urge potential user to adopt mobile banking with the purpose of expanding the rate of mobile banking users in Myanmar
THE EFFECT OF CHANGE MANAGEMENT PRACTICES ON EMPLOYEE ENGAGEMENT AND JOB PERFORMANCE AT DIRECTORATE OF INVESTMENT AND COMPANY ADMINISTRATION (DICA)(Pyae Phyo Aung, 2019)
No full textThe main purposes of this study are to examine the effect of change management on employee engagement and to analyze the influence of employee engagement on job performance at Directorate of Investment and Company Administration (DICA) which is one of the most significant revolutionize department among all old traditional government organizations recently in Myanmar. In this study, 120 government employees working at the head office of DICA in Yangon were surveyed by using structured questions. The research shows that employees are satisfied with the practices of effective communications and phased sequences in each different level and immediate results of the changes as well as the expected results in the future. Moreover, most of employees are having higher job performance related to efficiency, accomplishment, reaction and their career development. Based on the results, it can be concluded that more increasing the practices of phased sequences would accelerate the employee engagement although increasing active executive supports sometimes impact the hard times to some employees. Increasing dedication engagement displays employees’ job performances that have evolved to be a highly developed organization, however, employees’ job performance would be declined once absorption engagement is fostered. The finding results also support to continue some of current change management practices should be kept to be created like a culture in order to retain the sustainable development of DICA
Workplace flexibility and job satisfaction of employees: case study of Singapore SMEs
Full text linkWorkplace flexibility has become a popular topic in human resource management research and practice. This organisational practice often referred to in the literature as flexible work arrangements (FWAs), is purported to be a holy grail in achieving work-life balance and work satisfaction in employees Workplace flexibility refers to work arrangements that allow flexibility on “where” (telecommuting or flexplace) and “when” (schedule flexibility or flexitime) work is completed. Workplace flexibility is being implemented to attract competent and efficient talent in various ways. In Singapore, the main issue is that not many employers understand the rights and applications when it comes to FWA and therefore, do not perceive its impact on employees’ performance. Given this, the purpose of this qualitative research is to discuss the perceptions and understanding of how workplace flexibility might impact job satisfaction of employees in Singapore SMEs, challenges and experiences of implementing FWAs in their workplace and recommendation on how organizations can facilitate job satisfaction through flexible work arrangements with strategic HR practices. Theoretical guidance for this proposed research on the impact of workplace flexibility on job satisfaction is derived on spillover and crossover theory, border theory, and social exchange theory which will be discussed in detail in Literature review. The research was approached with case study qualitative research methodology. Data was collected through interviews and data collection methods will use textual descriptions instead of numerical data. The key findings of generally positive relationship between FWA and Job Satisfaction, lack of systematical implementation on FWAs and the feelings of employees' on FWAs will be discussed in this research paper. The findings and additional insights will be discussed with above mentioned theory and will provide fruitful recommendations for more efficient HR strategy on implementing FWAs in their organizations. This research discusses about Limitation of the study, suggestion for future research and concludes with capitalising on HR FWA Strategies that can benefit effective work arrangement of the organizations to advance their global competitiveness
Workplace flexibility and job satisfaction of employees: case study of Singapore SMEs
No full textWorkplace flexibility has become a popular topic in human resource management research and practice. This organisational practice often referred to in the literature as flexible work arrangements (FWAs), is purported to be a holy grail in achieving work-life balance and work satisfaction in employees Workplace flexibility refers to work arrangements that allow flexibility on “where” (telecommuting or flexplace) and “when” (schedule flexibility or flexitime) work is completed. Workplace flexibility is being implemented to attract competent and efficient talent in various ways. In Singapore, the main issue is that not many employers understand the rights and applications when it comes to FWA and therefore, do not perceive its impact on employees’ performance. Given this, the purpose of this qualitative research is to discuss the perceptions and understanding of how workplace flexibility might impact job satisfaction of employees in Singapore SMEs, challenges and experiences of implementing FWAs in their workplace and recommendation on how organizations can facilitate job satisfaction through flexible work arrangements with strategic HR practices. Theoretical guidance for this proposed research on the impact of workplace flexibility on job satisfaction is derived on spillover and crossover theory, border theory, and social exchange theory which will be discussed in detail in Literature review. The research was approached with case study qualitative research methodology. Data was collected through interviews and data collection methods will use textual descriptions instead of numerical data. The key findings of generally positive relationship between FWA and Job Satisfaction, lack of systematical implementation on FWAs and the feelings of employees' on FWAs will be discussed in this research paper. The findings and additional insights will be discussed with above mentioned theory and will provide fruitful recommendations for more efficient HR strategy on implementing FWAs in their organizations. This research discusses about Limitation of the study, suggestion for future research and concludes with capitalising on HR FWA Strategies that can benefit effective work arrangement of the organizations to advance their global competitiveness
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Analysis of Positioning Adjustment Approaches for Cutting Inserts of Thread Cutters
No full textThe inclination angle of cutting inserts of thread cutters should be adjustable to provide the required geometry when machining threads. In serial production, this adjustment is realized by changing the carbide shims. In the present paper, the analysis of relationships between geometric parameters and positioning accuracy errors for thread cutters with inserts is presented
Managing dam breach and flood inundation by HEC-RAS modeling and GIS mapping for disaster risk management
No full textKINETICS OF SCANDIUM SORPTION BY IMPREGNATE CONTAINING PHOSPHINOXIDE
No full textThe kinetics of scandium sorption with impregnate-containing extractant – phosphine oxide based on hypercrosslinked polystyrene from nitric acid solutions was studied using a method of limited solution volume. A sample of sorbent obtained by impregnation contained 0.233 g extractant/g impregnate. Under batch conditions, the influence of temperature in the range 293-313 K on the kinetics of scandium sorption by impregnate was studied. It was revealed that the saturation of impregnate by scandium is established in 20-30 min. For the processing of integral kinetic scandium sorption curves, the pseudo-first and pseudo-second-order models, as well as the Elovich equation, were used. The values of the rate constants calculated from the pseudo-second-order model, describing the kinetic data with the best correlation coefficients (R2 0.931-0.995), reach (9.51-10.4) g∙(mmol∙min)-1. The activation energy of scandium sorption, calculated by an equation similar to the Arrhenius equation, is (2.8±0.2) kJ / mol. Due to the improved kinetic characteristics compared with traditional sorbents, hypercrosslinked polystyrene impregnates containing phosphine oxide can be used to extract of scandium from solutions formed during the processing of scandium-containing raw materials.Forcitation:Pyae Phyo Aung, Veselova O.A., Troshkina I.D. Kinetics of scandium sorption by impregnate containing phosphinoxide. Izv. Vyssh. Uchebn. Zaved. Khim. Khim. Tekhnol. 2017. V. 60. N 8. P. 28-30.</jats:p
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