1,721,032 research outputs found
Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels
No full textPurpose: This paper aims to examine how modern small-medium enterprises (SMEs) operating in the tourism industry perceive and define corporate performance, and how they measure and monitor businesses’ achievements. Actual performance measurement activities are expected to show how (and if) companies manage the key factors that drive value creation and value erosion processes. Are effective performance measurement activities aligned with main theoretical prescriptions? Design/methodology/approach: Theory and previous empirical research on SMEs’ performance is instrumentally used to identify those key factors that are supposed to drive small/medium hotels’ business performance; building on a resource-based view (RBV) framework, which provides the theoretical perspective to link resources, capabilities and actions to firm performance, a model based on the financial, the operational and the organisational dimension of firm’s success is developed through the selection of a set of consistent financial and non-financial indicators. The balanced performance measurement model is then tested via a field research study based on a semi-structured questionnaire sent to 540 selected SMEs active in the tourism sector. Findings: The results suggest that small-medium Italian hotels, typically family firms managed by owners, tend to adopt a balanced system of performance measurement that keeps track of the financial and non-financial dimensions of hotel’s performance; customer orientation proves to be an extremely important leading indicator of non-financial corporate performance. Amongst traditional financial indicators, net profits, profitability ratios such as return on investment and return on sales, revenues for available room, occupancy rate and some cost efficiency ratios are found to be relevant, whereas extensive use is made of non-financial metrics such as customer satisfaction, number of complaints, number of new and repeat customers, employee competencies and staff abilities. Furthermore, some interesting results about frequency of measurement and purpose of measurement are also presented. Research limitations/implications: Data used in this study do not allow for a comprehensive analysis of the correlation between hotel performance and a specific measurement model implemented. Further future research that is meant to be developed will focus on the issue of addressing the nexus between firm performance and resource and capability used as strategic factors and monitored with an effective performance measurement system. The sample can also be expanded to carry out comparative analysis. Practical implications: The results shed some further light on performance measurement activities actually implemented by Italian hotels. The evidence gives a contribution to understanding the relationship between critical resources and capabilities that need to be developed and effectively managed to reach superior business performance. Furthermore, the study highlights the need to design and implement a customised performance measurement model, which accounts for firm-specific resources and capabilities and sector-specific features for the hotel to properly manage those strategical success factors that can deliver sustained competitive advantage to the firm. Originality/value: This research paper contributes to performance measurement literature, by suggesting that the development and the implementation of a simplified but structured and complete performance measurement system, designed on the specific needs and features of SMEs, seems to be a sensible way to improve resources and capabilities utilisation and to obtain a holistic understanding of the achievements of these organisations
Can We Barter Local Taxes for Maintaining Our Green? A Psychological Perspective
Full text linkPrevious research highlighted that the desire for neighborhood improvement is an antecedent of the citizens’ involvement in green urban areas maintenance. Nevertheless, the topic of civic participation in the maintenance of green areas is not yet well developed in the literature and a link with local legislation is missing. We investigate the intention of participation in such maintenance through a web-based experiment. We hypothesize that stimuli of poor (vs. good) maintenance will be associated with a higher intention of contributing to the upkeep of green areas following the administrative barter law. The administrative barter is a law approved in Italy, which gives citizens the possibility of a reduction of local taxes in exchange for their involvement in the improvement of the territory. One hundred ninety-six participants (Mage = 33.81) were assigned randomly to good maintenance condition (n = 100) or poor maintenance condition (n = 96). The level of maintenance was manipulated through photographs of a neighborhood depicting good or poor maintenance of the urban green ornamentation. Results pointed out that people showed a greater willingness to engage in the improvement of green urban areas in the poor condition as compared to the good condition, according to the administrative barter law. This study suggests that local legislation may provide an incentive fostering citizens’ involvement in green urban areas maintenance
Forest therapy using virtual reality in the older population: a systematic review
No full textIntroduction: As life expectancy increases, more attention needs to be paid to their mental and physical condition. Many older patients are also bedridden, which makes some treatments, like in vivo exposure to natural environments, more difficult to be applied. This study aimed to systematically review articles that include interventions combining virtual reality and forest environment, targeting a sample of older people. Methods: Based on PRISMA guidelines, we conducted a literature search in three databases (EBSCO, PubMed, and Scopus), plus gray literature (OpenGrey). We considered only studies that used forest settings via virtual reality and included a sample with age >= 65. Results: After the screening and eligibility stages, 7 articles have been included. Discussion: The study underlines the need to implement research in this direction to standardize effective procedures that can be used to improve the mental and physical health of the older people and caregivers, while also reducing social costs
Estimation of tensile force in tie-rods using a frequency-based identification method
No full textA technique is developed to identify in-situ the tensile force in tie-rods which are used in ancient monumental masonry buildings to eliminate the lateral load exercised by the vaults and arcs. The technique is based on a frequency-based identification method that allows to minimize the measurement error and that is of simple execution. In particular, the first natural frequencies of the tie-rods are experimentally identified by measuring the frequency response functions (FRFs) with instrumented hammer excitation; four to six natural frequencies can be easily identified with a simple test. Then, a numerical model, based on the Rayleigh–Ritz method, is developed for the axially loaded tie-rod by using the Timoshenko beam theory retaining shear deformation and rotary inertia. Non-uniform section of the rod is considered since this is often the case for hand-made tie-rods in old buildings. The part of the tie-rod inserted inside the masonry wall is also modeled and a simple support is assumed at the extremities inside the walls. The constraints given to the part of the tie-rod inserted inside the masonry structure are assumed to be elastic foundations. The tensile force and the stiffness of the foundation are the unknowns. In some cases, the length of the rod inside the masonry wall can be also assumed as unknown. The numerical model is used to calculate the natural frequencies for a given set of unknowns. Then, a weighted difference between the calculated and identified natural frequencies is calculated and this difference is minimized in order to identify the unknowns, and in particular the tensile force. An estimation of the error in the identification of the force is given. The technique has been tested on five tie-rods at the ground floor of the famous castle of Fontanellato, Italy
The Effects of Contact With Nature During Outdoor Environmental Education on Students’ Wellbeing, Connectedness to Nature and Pro-sociality
No full textExperiences of contact with nature in school education might be beneficial for promoting ecological lifestyles and the wellbeing of children, families, and teachers. Many theories and empirical evidence on restorative environments, as well as on the foundations of classical pedagogical approaches, recognize the value of the direct experience with natural elements, and the related psychological and educational outcomes (e.g., positive emotions, autonomy, self-efficacy, empathy). In this work we present two studies focusing on the contact with nature in outdoor education interventions with primary and secondary school students in Italy. A questionnaire measuring connectedness to nature, psycho-physical wellbeing, pro-environmental attitudes, students' life satisfaction, pro-social behavior, empathy and anxiety was completed before and after the education program by the participants to the intervention group and by students of a control group. The students in the intervention groups (154 in study 1 and 170 in study 2) participated in environmental education programs consisting in guided activities in contact with the nature during four visits in one of two natural protected areas. The students in the control groups (253 in study 1 and 168 in study 2) attended the same schools as the intervention group but they were not involved in the environmental education program. The students in both the groups completed the questionnaire in the same weeks of the year. Findings show that taking part to the outdoor education program has positive outcomes on psycho-physical wellbeing, on connectedness to nature and on pro-social behavior of students in the intervention group, compared to the control group. The implications related to the effectiveness of outdoor education interventions and future directions of research and practice in environmental psychology and education are discussed
3D built virtual arctic environment increase vigor through connectedness in older people
No full textWhile the life expectancy of older people has increased significantly, this is often related to more long-term care in healthcare residences and nursing homes. Staying in these facilities can lead to a reduction in the sense of connection with others and the world around, as well as in vigor, with significant psychophysical repercussions in the long term. Although previous studies have shown that the virtual nature can benefit both, there are no significant studies that have tested its effect in generating these positive outcomes in the older population. Therefore, our study sought to investigate, in a sample of 53 older people in care at a nursing home or healthcare residence, the indirect effect of a 3D built virtual arctic environment (vs. a 3D built virtual urban environment) exposure in virtual reality on vigor through connectedness. Both the virtual scenarios were designed with a first-person view, with no translation around the environment and only in-situ rotation. Results highlighted that exposure to the 3D built virtual arctic environment leads to higher connectedness than the 3D built virtual urban environment, and this, in turn, leads to an increase in vigor. Findings were discussed based on the potential of adopting virtual nature in facilities to improve older people's sense of connectedness and, in turn, improve their well-being
A measure of positive and negative perception of migration: Development and psychometric properties of the Positive and Negative Perception of Immigrants Scale (PANPIS)
No full textThis paper reports the validation and psychometric properties of the Positive and Negative Perception of Immigrants Scale (PANPIS)—a new measure to assess positive and negative attitude towards immigrants. Across two studies (N = 956), the psychometric evidence of the PANPIS is presented. As expected, exploratory factor analysis suggested a two factors and 14-item structure, which was ratified using a confirmatory factor analysis. Corroboration of the measure's robustness was provided by a multigroup-CFA, which yielded evidence for the gender invariance of the measure (Study 1). Study 2 showed measurement invariance of the online version with respect to the paper-and-pencil version. Reliability, discriminant, and criterion validities were examined across Studies 1 and 2 showing satisfactory results for both paper-and-pencil and online versions, respectively. These results suggest that the PANPIS is a psychometrically sound measure having the distinctive characteristic to simultaneously investigate prejudice by capturing both positive and negative attitudes towards immigrants
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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