1,720,957 research outputs found
Pengaruh CRM (Customer Relationship Management) Terhadap Kepuasan Pelanggan di PT. Sirup Sarang Sari Jakarta Pusat
No full textPenelitian ini bertujuan untuk mengetahui penerapan customer relationship management (CRM) terhadap kepuasan pelanggan pada PT Sarang Sari Jakarta Pusat. CRM merupakan salah satu strategi pemasaran yang dapat digunakan untuk menyukseskan suatu perusahaan dalam menghadapi persaingan. Penelitian ini menggunakan pendekatan kuantitatif untuk mengukur pengaruh metode CRM terhadap kepuasan pelanggan. Metode penelitian ini digunakan karena sesuai dengan tujuan penelitian yang ingin dicapai yaitu sejauhmana pengaruh metode CRM terhadap kepuasan pelanggan pada PT Sirup Sarang Sari Jakarta Selatan. Kontribusi pengaruh antara variabel Customer Relationship Management (X) terhadap kepuasan konsumen (Y) sebesar 0,485 atau sebesar 48,5%. Angka tersebut menunjukkan bahwa 48,5% kepuasan pelanggan dipengaruhi oleh variabel Customer Relationship Management sedangkan sisanya 51,5% dipengaruhi oleh faktor lain. Metode CRM dapat digunakan untuk mengetahui kepuasan pelanggan pada PT Sirup Sarang Sari dengan hasil yang baik dan terukur
Kualitas Pelayanan Room Boy Terhadap Kepuasan Pelanggan di Hotel Six Senses Uluwatu Bali
No full textPenelitian ini bertujuan untuk mengetahui kualitas pelayanan room boy terhadap kepuasan pelanggan di Hotel Six Senses Uluwatu Bali. Jenis penelitian ini menggunakan deskriptif kuantitatif dengan metode analisis regresi berganda. Teknik pengumpulan data dengan menyebarkan kuisioner dengan google form. Teknik pengambilan sampel dengan menggunakan accidental sampling yaitu responden didapatkan dari kebetulan bertemu dengan peneliti di Hotel Six Senses. Populasi dalam penelitian ini adalah seluruh pengunjung yang datang ke Hotel Six Senses. Sedangkan populasi dalam penelitian ini berjumlah 100 responden. Hasil penelitian menunjukkan bahwa tangible, reliability, responsiveness, assurance, dan empathy. pihak hotel lebih meningkatkan kualitas pada aspek-aspek responsiveness (daya tanggap) kepada konsumen yaitu karyawan hotel hendaknya meningkatkan inisiatif dalam membantu konsumen, profesional dalam menjalankan tugasnya serta menciptakan suasana yang damai dan tentram agar tamu merasa nyaman. Keywords : Tangible, Reliability, Responsiveness, Assurance, Empathy, Kepuasan PelangganAbstractThis study aims to determine the quality of room boy service on customer satisfaction at the Six Senses Hotel Uluwatu Bali. This type of research uses descriptive quantitative with multiple regression analysis method. Data collection techniques by distributing questionnaires with google form. The sampling technique used was accidental sampling, where respondents were obtained by chance meeting with researchers at the Six Senses Hotel. The population in this study were all visitors who came to the Six Senses Hotel. While the population in this study amounted to 100 respondents. The results showed that tangible, reliability, responsiveness, assurance, and empathy. this hotel further improves the quality in terms of responsiveness to consumers, namely hotel employees must increase the initiative in helping consumers, professionals in running their duties and create a peaceful and serene atmosphere so that guests feel comfortable. Keywords : Tangible, Reliability, Responsiveness, Assurance, Empathy, Customer Satisfactio
Pengaruh Iklim Organisasi dan Kompensasi Terhadap Kinerja Pegawai di Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro, Jakarta Selatan
No full textPenelitian ini bertujuan untuk mengetahui pengaruh iklim organisasi dan kompensasi terhadap kinerja pegawai di Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro.Jenis penelitian ini adalah penelitian deskriptif kuatitatif dengan metode analisis berganda dengan bantuan progam SPSS. Jumlah populasi dan sampel dalam penelitian ini menggunakan teknik sampling jenuh yaitu 32 orang pegawai di Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro. Teknik pengumpulan data dengan menggunakan kuisioner dengan skala likert dari 1 sampai dengan 5. Hasil penelitian menunjukkan bahwa iklim organisasi dan kompensasi berpengaruh signifikan terhadap kinerja pegawai. Hal ini karena penelitian ini iklim organisasi berpengaruh signifikan terhadap kinerja pegawai Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro, Jakarta Selatan. Hal ini karena lingkungan kerja yang kondusif memberikan rasa aman dan memungkinkan para pegawai untuk dapat berkerja optimal. Kemudian kompensasi menghasilkan kinerja yang baik dan membantu pegawai memenuhi kebutuhan hidupnya, serta meningkatkan motivasi kerja pegawai dalam menyelesaikan tugas-tugasnya. Diharapkan Manajemen Rumah Makan Ampera 2 Tak Cabang Veteran Bintaro dapat melakukan upaya terus meningkatkan kinerja pegawai dengan cara memberikan sistem penilaian kinerja yang transparan, memenuhi hak karyawan, memberikan reward dan punishment yang efektif
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
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