1,721,075 research outputs found
A customer-centric five actor model for sustainability and service innovation
Full text linksponsorship: The authors are thankful to Lerzan Akzoy and Jay Kandampully for the initiative that brought us all together. We are also thankful to the three reviewers who provided valuable comments during the review process. Finally, we are thankful to the DIG-research center at NHH Norwegian school of Economics for financing the empirical part of the paper. All authors have contributed equally to the paper. (DIG-research center at NHH Norwegian school of Economics)status: Publishe
Returns to Managerial and Technical Competencies of IT Professionals: An Empirical Analysis
Full text linkIn this study, we examine the effect of managerial and technical competencies of information technology (IT) professionals on their salaries. Based on a large nationally representative dataset of more than 55,000 IT professionals in the U.S. for the period 1999-2002, we find that both managerial and technical competencies have a significant effect on salaries of IT professionals. In contrast with findings of previous studies, we find that compared to firms in other industries, firms in the IT industry pay a significant amount of premium to IT professionals. Our results also show that IT professionals in the non-profit and governmental sector receive less compensation compared to their counterparts in the for-profit sectors of the economy. Similar to the dotcom effect for abnormal returns in stock markets, we observe a pronounced dotcom effect in salaries of IT professionals during the 1999-2002 period. Our findings provide evidence of pronounced wage inequalities on the basis of gender and male IT professionals receive 7.8% more in total compensation than their female counterparts. Finally, we estimate the causal effect of MBA education on the salaries of IT professionals using a matching estimator and demonstrate how bounding such a matching estimator provides an assessment of sensitivity of estimated causal effects with respect to selection due to unobservable factors.http://deepblue.lib.umich.edu/bitstream/2027.42/39153/1/888.pd
Effect of information technology investments on customer satisfaction.
No full texthttp://deepblue.lib.umich.edu/bitstream/2027.42/35922/2/b2073468.0001.001.pdfhttp://deepblue.lib.umich.edu/bitstream/2027.42/35922/1/b2073468.0001.001.txthttp://deepblue.lib.umich.edu/bitstream/2027.42/35922/6/893.pd
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Effect of Information Technology Investments on Customer Satisfaction: Theory and Evidence
Full text linkThis research addresses the following questions: Do information technology (IT) investments have an effect on customer satisfaction? What are the causal mechanisms that mediate the effect of IT systems on customer satisfaction? Does the effect of IT on customer satisfaction differ across industry sectors? Based on an analysis of longitudinal data on 50 U.S. firms for the period 1994-2000, we document the association between IT investments and customer satisfaction. We find support for the hypotheses that the effect of IT investments on customer satisfaction is mediated through the effect of IT on perceived quality and perceived value. Our results also indicate that the effect of IT investments on customer satisfaction differs between the manufacturing and service sectors. While prior work on the business value of IT at the firm level focused on financial and accounting measures, our research establishes the effect of IT investments on overall customer satisfaction of a firm. We propose and validate a theory of mediation effects of perceived quality and perceived value. This proposal has the potential to synthesize information systems effectiveness and marketing literature towards an integrative understanding of the relationship between IT investments and customer satisfaction.http://deepblue.lib.umich.edu/bitstream/2027.42/39170/1/971.pd
Are Emerging Markets Different from Developed Markets? Human Capital, Sorting and Segmentation in Compensation of Information Technology Professionals
Full text linkThis study investigates how firms compensate IT professionals in an emerging market. Using data on compensation of more than 8000 Indian IT professionals, the study finds evidence that returns on MBA grow or stay constant with overall work experience for IT professionals, a finding consistent with the human capital view, than with the sorting view. We also find evidence for segmentation of labor markets based on firm origin because foreign firms pay significantly more to IT professionals than Indian firms. Finally, we find high returns on technical education but significant heterogeneity in returns on business education at master’s level in India. On the whole, returns on business education at master’s level are not significantly higher than that on experience suggesting a lack of financial incentive to pursue business education at master’s level in India. The returns to IT experience and non-IT experience are significantly higher in India than in the U.S
Three essays on the performance impact of business process outsourcing
No full textAugust 2017School of ManagementExtant research (including the first two essays) examines the performance impact of outsourcing from the perspective of discrete client-vendor relationships, the third essay examines the impact that the client firm’s outsourcing portfolio configuration has on its performance. The BPO portfolio is defined along the dimensions of the portfolio size, portfolio diversity and portfolio heterogeneity. While the motives and nature of task outsourced, based on the individual contracts impact the firm performance significantly, firms do engage in a number of outsourcing engagements simultaneously. The synergies and benefits realized across these engagements and the challenges associated with effectively and efficiently coordinating these relationships would amplify or attenuate the effect that BPO has on a firm’s performance. The study finds that (1) the portfolio size, portfolio diversity and portfolio heterogeneity have a curvilinear relationship with the firm performance, and (2) the impact of the portfolio configuration differed across the business strategy that the firms pursued.This dissertation examines the impact of Business Process Outsourcing (BPO) on firm performance. The first two essays, draw from the resource-based and the transaction cost economics arguments to examine the drivers of value creation for the vendor (outsourcee), and to examine the drivers of relative differences in value gained/lost between the client (outsourcer) and the vendor (outsourcee) from BPO undertakings. The third essay examines the impact that the BPO portfolio configuration has on firm performance.The first essay is novel in being one of the few studies to empirically examine the financial impact of BPO on vendor firms. The study examines if BPO creates value differentially for vendors based on the client’s outsourcing motives and the knowledge intensity of the task outsourced. The hypotheses are tested on a sample of 235 BPO announcements made between the years 2000 and 2013 using an event study. This study finds that (1) BPO in general creates significant value for vendor firms as reflected in increased value of the vendor firm stock following the announcement of a BPO engagement, and (2) vendors gained value when clients outsourced knowledge intensive tasks, and when the outsourcing motive was to access vendor capabilities.The second essay builds on the first and examines the contexts in which BPO creates value for clients and vendors, and the relative extent to which each of them gain from such undertakings. This essay examines the simultaneous impact of the announcement of a BPO engagement on a given client-vendor dyad. The nature of task, determined based on the degree of knowledge intensity of the task outsourced and the proximity to the client’s operations are posited to impact the relative value gains between the client and the vendor. The study finds that BPO creates significant value for clients and vendors when the task outsourced is knowledge intensive in nature and central to the client’s core operations. An interesting finding is that BPO does not always create value for the stakeholders and that relative to the vendors, the clients gained more when outsourcing to experienced and large vendors.Ph
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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