44 research outputs found
MAGUED Shaimaa
No full textDoctorante de 2009 à 2012 . Contact: [email protected] Directeur de thèse: Gérard Groc, IREMAM . Sujet de thèse Le redéploiement de la diplomatie régionale turque dans le contexte de l’invasion de l’Irak. . Domaines de recherche Relations Internationales, Sciences Politiques . Formation Université du Caire, Faculté d’Economie et de Sciences Politiques SciencesPo Paris (master en RI) . Langues Arabe (langue maternelle) Anglais (courant) Français (courant) Hébreu (niveau intermédiaire
Service Quality in the Finnish Health Care System and Patients’ Decisions
Get PDFCustomer service is considered an important part of any organization and one which has a direct effect on the organization income and customer satisfaction toward organization efficiency. The value of organization services could change customer attitude. Each customer has his/her expec-tations and customer services could lead to memorable experiences, positive or negative ones and change customer perception towards what the organization offers. The customer or to be more specific healthcare patient, patient satisfaction is related to sharing in the decision making for treatment, care evaluation and cost reduction. The quality of health care services is of utmost importance to society and through research knowledge can be acquired about the importance of quality, concepts and its role in health care development and recommendations can be made to help in its improvement.
In this research the author examines the Finnish healthcare system provision and policy. Research is conducted on client types, preferences and rights, and an understanding of the client’s attitude towards healthcare services and factors affecting their decisions is desired. The author aims to investigate how much the quality of customer service in the Finnish healthcare system could affect customers decisions. Does the experience of challenges in customer services direct custom-er/patient from public healthcare services to private ones or vice versa? The purpose of the thesis project to offer guidance for healthcare professionals to improve the management of the healthcare system. Guidance includes the area which are valued by customers, the painful and joyful moments during the customer journey.
The author’s objectives during the research concern knowledge discovery; to know how much health care facilities put the quality factor in consideration, to be aware health care problems, to understand the different kinds of behaviors from the perspectives of professionals or clients, to summarize the most important elements which should be in any health organization to achieve a high level of quality and to decrease the gape between our needs and what are already offered by the health care
Contestation and Consensus over Davutoğlu’s Conception of Turkish Regional Power Role in the Middle East (2002-2016)
Get PDFIn light of ebbs and flows in Turkish foreign policy in the Middle East, this study examines intra-elite disagreement and consensus over former Turkish Minister of Foreign Affairs and Prime Minister Ahmet Davutoğlu’s conception of regional power role since 2002 until 2016. While National Role Conception (NRC) literature has discounted intra-elite disagreements and variations, this study unravels contestations over Turkish regional power role within the AKP leadership and disagreements among the state bureaucracy, the opposition, and civil society from 2002 until Davutoğlu’s resignation in 2016. Building on factors of national role analysis, this study argues that Davutoğlu’s conception of regional power role in the Middle East has manifested elements of contestation and consensus across domestic actors due to variations in ideas, ideology, identity, and structure-agents interactions. This finding dwells on the triangulation of three research methods used in analyzing politicians, bureaucrats, and activists’ statements, declarations, and publications and tracking nuances of consensus and contestation over Turkish regional power role. It also relies on an extensive fieldwork study conducted by the author with Turkish officials in the AKP, opposition parties, and civil society from 2010 until 2015
Variations in strategic change cycle: Thailand's office board of investment, tri-county foundation and UN Women Egypt as case studies
Get PDFPurpose - Combining two organizational change theories, life cycle and organizational development, this study examines how strategic change cycle has been adopted and implemented across three different organizations, a public organization, an NGO and an intergovernmental organization toward achieving their goals. Design/methodology/approach - This study triangulates three different qualitative research methods: open-ended semi-structured interviews conducted with UN Women Egypt's director, text analysis of the three organizations' websites and the discourse analysis of the Tri-County Foundation's leaders. Findings - Strategic change cycle has been differently formulated, adopted and implemented by the three organizations based on their goals, resources and contexts. While Office Board of Investment adopted a comprehensive reactive change, Tri-County Foundation followed a partial proactive transformation and UN Women Egypt developed a partial reactive strategy. Henceforth, public organizations and nonprofit organizations can develop different strategies of change in function of needs, resources, goals and context. Originality/value - This study advances a theoretical framework on organizational change by integrating two theories, life cycle and organizational development, presenting four patterns of change: comprehensive reactive, comprehensive proactive, partial reactive and partial proactive
The Security Ghost of the January 25th Revolution in al-Sisi Regime's Policy toward Gaza
Get PDFThis study argues that al-Sisi regime has been haunted by the January 25 uprisings as a potential recurrent threat to the state survival during the formulation of national and foreign politics. In the aim of boosting its international legitimacy before Western allies, especially the US, the regime has capitalized on political instabilities in Gaza as a means to ensure its security grip on power without incurring foreign allies' critics for human rights violations. How did al-Sisi regime mobilize Gaza as a means for bolstering its international credibility before Western bailers and shunning off the January 25 security ghost? In answering this question, this study refers to haunted politics in foreign policy-making as an informative perspective about the impact of traumatic events on ruling regimes' interpretation of incidents, convocation of memories, recreation of meanings, and subjugation of citizens. Unlike Mubarak's limited support for the Palestinian cause and Morsi's exclusive ties with Hamas, al-Sisi adopted a balanced approach toward Gaza in the aim of counterbalancing the US reservations over the regime’s human rights violations since 2013
The Egyptian Muslim Brotherhood’s transnational advocacy in Turkey: a new means of political participation
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