1,720,952 research outputs found
Improving the service quality of a sports club on the example of Golden Club Rotermann
No full textLõputöö põhieesmärk oli teenuse kvaliteedi parendamine. Eesmärkide saavutamiseks viidi läbi kvalitatiivne uuring. Tulemuste saamiseks viis autor läbi küsitlus ettevõtte teenust kasutatavate klientide hulgas. Kuna ettevõttes toimub samuti kaupade müük siis vaatas töö autor ka üle selle tarneahela ja otsis sinna parendamisvõimalusi. Töö teoreetilises osas andis autor ülevaate teenuse olemusele ja selle kvaliteediga seonduvale, kuidas kavandada teenust ja millised on trendid tänapäeval teenuseettevõtetel. Lõputöös käsitletakse ka varude teemal, seega on teemadena ka varude juhtimine ning kõik sellega seonduv. Veel kirjeldatakse töös ettevõtet, mille alusel töö tehakse ja tuuakse välja üldised võtmetegurid spordiklubi pidamisel. Töö viimases peatükis analüüsiti läbi küsitluse vastused ja toodi välja parendus ettepanekud, kuidas saaks antud teenust paremaks ja kvaliteetsemaks muuta. Lõputöö tulemusena pakkus autor välja mitu erinevat lahendust ettevõtte teenuse parendamiseks kui ka lahendusi paremaks varude juhtimiseks. Lõputöö küsitluse tulemusena selgusid peamised võtmesõnad, mis klientidel ettevõttele mõeldes pähe tulevad. Kuidas hinnatakse üldiselt teenusekvaliteeti ning mis tasemega on klienditeenindajad. Kuna klienditeenindaja on väga tähtis roll ettevõtte esindamisel siis väga oluline on ettevõtte jaoks, et klienditeenindajad oleksid väga heal tasemel ja klienditeenindjaid oleksid motiveeritud. Küsitluses said hinnata kliendid ka teenuse kõiki protsesse, kui nad teenust kasutavad. Kõige rohkem oli rahulolematust treeningute valiku ja muusika valiku osas. Autor teeb ettepaneku, et mõlemat teemat lähemalt uurida, teha klientide seas küsitlus ja seejärel viia sisse muudatused ning hiljem teha uus uuring, mille pealt vaadata, kas need muudatused on õigustanud ennast või mitte. Samuti käsitleti lõputöös ettevõtte varude haldamist ja nende juhtimist. Kuna praegusel hetkel ei jälgi ettevõtte kõikide toodetega täpselt, mis toodet kui palju müüakse, siis autor soovitab kasutada täpsemaid tootenimetusi kaupade müümisel. Lisaks on autor välja toonud, et ettevõtte hakkaks alles jätma varasemaid toodete ülelugemise tabeleid, et neid võrrelda omavahel varasemaga ning nende põhjal teha paremaid müügiennustusi.The main goal of the thesis was to improve the quality of the service. A qualitative study was conducted to achieve the objectives. In order to obtain the results, the author conducted a survey among the customers using the company's service. As the company also sells goods, the author also reviewed this supply chain and looked for opportunities for improvement. In the theoretical part of the work, the author gave an overview of the nature of the service and its quality, how to design the service and what are the trends of service companies today. The thesis also deals with the topic of inventories, so the topics are also inventory management and related. The work describes the company on the basis of which the work is performed and the general key factors in running a sports club are outlined. In the last chapter of the work, the answers to the survey were analyzed and suggestions for improvement were made, how the given service could be improved. As a result of the work, the author proposed several different solutions to improve the company's service as well as solutions for better inventory management. As a result of the survey, the main keywords that come to mind when thinking of the company became clear. How service quality is assessed in general and at what level are customer service representatives. As the customer service representative plays a very important role in representing the company, it is very important for the company that the customer service representatives are at a very good level and that the customer service representatives are motivated. In the survey, customers were also able to evaluate all the processes of the service when they use the service. There was the greatest dissatisfaction with the choice of training and the choice of music. The author proposes to study both topics in more detail, to conduct a survey among customers and then to make changes, and later to conduct a new study to see if these changes have justified themselves or not. The thesis also dealt with the management of the company's inventories and their management. As the company does not currently track exactly which product is sold, the author recommends using more specific product names when selling goods. In addition, the author has pointed out that the company would keep the previous product recount tables in order to compare them with the previous one and make better sales predictions based on them
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
Author Under Sail The Imagination of Jack London, 1893-1902
No full textIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Intro -- Title Page -- Copyright Page -- Dedication -- Contents -- Acknowledgments -- Introduction -- 1. Spirit Truth -- 2. From Absorption to Theatricality and Back Again -- 3. "I Will Build a New Present" -- 4. Sons as Authors -- 5. Fathers as Publishers -- 6. The Daughter as Author -- 7. Lovers as Authors -- 8. At Sea with the Family -- 9. Yellow News, Yellow Stories -- 10. The Return Home -- Notes -- Bibliography -- Index -- About Jay WilliamsIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, YYYY. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
- …
