1,721,144 research outputs found
The ecology of deep-sea asteroids
No full textAvailable from British Library Document Supply Centre- DSC:DXN059790 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo
Understanding the older shopper: a behavioural typology
No full textWith regard to the contemporary retail environment, to date, the older shopper has been afforded limited academic attention, which is somewhat surprising given the growth of this population in the UK. Consequently, this study presents an empirically derived typology of older grocery shoppers through the application of salient retail attributes and store image dimensions developed through extensive qualitative research techniques. The findings provide an important contribution towards better understanding differences in shopping behaviour amongst older consumers. The identification of six distinct shopper types, including three new distinct groups, contributes to theory, whilst a number of potential implications for retail managers are explored in light of the findings
An exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
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Exploring the relationship between chatbots, service failure recovery and customer loyalty: a frustration–aggression perspective
Full text linkAn increasing number of companies are introducing chatbot-led contexts in service failure recovery. Existing studies are inconclusive on whether humanlike chatbot-driven service failure recovery enhances customer loyalty. Grounding our work in phenomenological hermeneutics and utilizing frustration–aggression theory, we concentrate on the historical circumstance and the participatory nature of understanding customers' chatbot-driven interactions and loyalty. We conducted 47 in-depth interviews with millennials from four countries (United States, France, Italy, and the United Kingdom). By analyzing interview data through thematic analysis, our study offers two significant contributions. First, through thematic analysis, we define the dynamics occurring between customers and chatbots in a service recovery journey, such as customers' priorities and expectations. Second, we present a chatbot-led service failure recovery typology framework that identifies four types of customers based on their interactions with a chatbot and their emotions, specifically frustration and aggression, and the effects of the interactions on their brand loyalty and intention to use chatbots. The identification of four customer types can help managers shape strategies to effectively turn negative customer experiences into opportunities to strengthen their loyalty, such as making more than one touchpoint available (human and chatbot). Our study shows that customers' emotions, specifically frustration and aggression, affect not only customer loyalty but also technology adoption. The concluding section suggests future avenues for research in the service recovery literature
Depth-related distribution and abundance of seastars (Echinodermata: Asteroidea) in the Porcupine Seabight and Porcupine Abyssal Plain, N.E. Atlantic
No full textThe depth-related distribution of seastar (Echinodermata: Asteroidea) species between 150 and 4950 m in the Porcupine Seabight and Porcupine Abyssal Plain is described. 47 species of asteroid were identified from ~14,000 individuals collected. The bathymetric range of each species is recorded. What are considered quantitative data, from an acoustically monitored epibenthic sledge and supplementary data from otter trawls, are used to display the relative abundance of individuals within their bathymetric range. Asteroid species are found to have very narrow centres of distribution in which they are abundant, despite much wider total adult depth ranges. Centres of distribution may be skewed. This might result from competition for resources or be related to the occurrence of favourable habitats at particular depths. The bathymetric distributions of the juveniles of some species extend outside the adult depth ranges. There is a distinct pattern of zonation with two major regions of faunal change and six distinct zones. An upper slope zone ranges from 150 to ~700 m depth, an upper bathyal zone between 700 and 1100 m, a mid-bathyal zone from 1100 to1700 m and a lower bathyal zone between 1700 and 2500 m. Below 2500 m the lower continental slope and continental rise have a characteristic asteroid fauna. The abyssal zone starts at about 2800 m. Regions of major faunal change are identified at the boundaries of both upper and mid-bathyal zones and at the transition of bathyal to abyssal fauna. Diversity is greatest at ~1800 m, decreasing with depth to ~2600 m before increasing again to high levels at ~4700 m
Namibian deep-sea benthos collection project: history and progress
No full textDespite the wealth of expert fisheries scientists in Namibia, the lack of deep-sea benthic (seafloor) ecologists and taxonomists poses a problem in meeting requirements for monitoring current and proposed impacts in the deep-water environment of Namibia’s Exclusive Economic Zone (EEZ). In light of this issue, a collaboration between benthic ecologists Bronwen Currie (Namibian Ministry for Fisheries and Marine Resources, Namibia), Maria Baker (University of Southampton, UK and co-lead for INDEEP and DOSI – global networks for deep-sea science and policy) and Lisa Levin (Scripps Institution of Oceanography, USA and co-lead for DOSI) resulted in the organisation and convening of a 10-day workshop in April 2016 in Swakopmund, Namibia at the National Marine Information and Research Centre of the Ministry of Fisheries and Marine Resources headquarters. This event attempted to inspire scientists to engage in benthic biodiversity assessment efforts. The workshop considered not only the fundamental principles of benthic ecology but also addressed the main concerns of a variety of deep-sea anthropogenic activities. The event was funded by INDEEP, the International Seabed Authority Endowment Fund and MFMR. Funding enabled participation of 28 individuals, mostly from Namibia but also representatives from Kenya, Madagascar, Mauritania and Angola. Their experience spanned sectors and disciplines, although most were related to fisheries in some way, and included an Executive Director of the Centre of Studies and Development of Fisheries, Senior Fisheries Biologists, Head of Data Management, PhD Students, Fisheries Research Technicians and Research Scientists
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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