1,721,068 research outputs found
Effect of After-sales Services on Customer Satisfaction and Retention towards Royal Ayeyarwaddy Co., Ltd (Hla Win, 2025)
Get PDFThe objectives of this research are to analyze the effect of after-sales services on
customer satisfaction, and to analyze the mediating effect of customer trust on the
relationship between customer satisfaction and customer retention. The study employs both
primary and secondary data. The respondents are 229 customers out of 565 customers in
Royal Ayeyarwaddy Co., Ltd (2024). They are selected by using a simple random sampling
method with Raosoft calculator. Online survey method is used in this study to collect
primary data. Secondary data are collected through textbooks, academic journals, related
research and website. Descriptive statistics and regression analysis are used to evaluate the
data. According to the regression results, repairs and maintenance practices, product and
service deliveries and complaint and compliment handling have positive and significant
effect on customer satisfaction. It is also found that there is a mediating effect of customer
trust on the relationship between customer satisfaction and customer retention. Based on
the finding, Royal Ayeyarwaddy Co., Ltd should prioritize these areas while refining
quality of customer service to improve customer retention
EMPLOYEE EMPOWERMENT AND CUSTOMER-ORIENTED BEHAVIOR IN PEGUIN MYANMAR ENGINEERING CO., LTD. (Hla Win Htun, 2019)
Get PDFThe purposes of this study are to investigate the effect of employee empowerment
on customer-oriented behavior at Penguin Myanmar Engineering Co., Ltd. and to explore
the relationship between customer-oriented behavior and their job performance at
Penguin Myanmar Engineering Co., Ltd. In this study, descriptive quantitative method
and linear regression method were used. Primary data are collected from all 94 employees
with personal interview method. Secondary data was obtained from the previous study,
journal articles, textbooks and company. This study find that the structural empowerment
factors of information, resources and support have the significant positive effect on
customer-oriented behavior. Psychological empowerment has a significant positive effect
on customer-oriented behavior with two variables impact and competencies. In addition,
customer-oriented behavior has the significant positive effect on employees’ job
performance. These results show that there is relationship between customer-oriented
behavior and job performance in Penguin Myanmar Engineering Co., Ltd
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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