1,720,954 research outputs found
The Role of Trust in Moderating the Influence of Service Quality on the Satisfaction of Umrah Pilgrims of PT Ila Safinatin Najah
Full text linkThis study aims to analyze the role of trust in moderating the effect of service quality on the satisfaction of umrah pilgrims of PT Ila Safinatin Najah. This study consists of three variables, namely, service quality (X), trust (Z), and satisfaction (Y). Research questions in this study include the effect of service quality on satisfaction, the effect of trust on satisfaction, and the effect of service quality moderated by trust on the satisfaction of the umrah pilgrims of PT Ila Safinatin Najah. The sample in this study were pilgrims who had left for Umrah with PT Ila Safinatin Najah in Pekanbaru city, totaling 90 respondents. Data collection was carried out by giving questionnaires to respondents, and the data analysis used was multiple linear regression analysis and moderate regression analysis (MRA) with the help of SPSSThe results showed that service quality has a positive and significant effect, trust has no positive and significant effect, and service quality moderated by trust has no positive and significant effect on the satisfaction of Umrah pilgrims at PT Ila Safinatin Najah
Pengaruh Kualitas Pelayanan, Kepercayaan Terhadap Kepuasan Dan Loyalitas Pasien Rawat Jalan di Poliklinik Bedah Saraf RSUD dr. Doris Sylvanus Palangkaraya
Full text linkTujuan penelitian ini adalah mengetahui pengaruh kualitas pelayanan, kepercayaan terhadap kepuasan dan loyalitas pasien rawat jalan Poliklinik Saraf RSUD dr. Doris Sylvanus Palangkaraya. Populasi dalam penelitian ini adalah poliklinik bedah saraf rawat jalan yang pernah berobat di dr. Doris Sylvanus Palangkaraya. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan jumlah sampel 120 responden. Analisis data menggunakan analisis jalur dengan bantuan program SPSS. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan berpengaruh langsung signifikan dan positif terhadap kepuasan dan loyalitas, kepercayaan berpengaruh langsung signifikan dan positif terhadap kepuasan dan loyalitas, kepuasan berpengaruh langsung signifikan dan positif terhadap loyalitas. Secara tidak langsung kepuasan berpengaruh positif dan signifikan terhadap kualitas pelayanan terhadap loyalitas dan kepuasan berpengaruh positif dan signifikan terhadap kepercayaan dan loyalitas. Untuk itu rumah sakit harus mampu meningkatkan kualitas pelayanan, kepercayaan demi terwujudnya kepuasan dan loyalitas pasien.
The purpose of this study was to determine the effect of service quality, trust on satisfaction and loyalty of outpatients at the Neurology Polyclinic of RSUD dr. Doris Sylvanus Palangkaraya. The population in this study was an outpatient neurosurgery polyclinic who had been treated at dr. Doris Sylvanus Palangkaraya. The sampling technique used is non-probability sampling with a sample size of 120 respondents. Data analysis using path analysis with the help of SPSS program. The results of this study indicate that service quality has a significant and positive direct effect on satisfaction and loyalty, trust has a significant and positive direct effect on satisfaction and loyalty, satisfaction has a significant and positive direct effect on loyalty. Indirectly, satisfaction has a positive and significant effect on service quality on loyalty and satisfaction has a positive and significant effect on trust and loyalty. For this reason, hospitals must be able to improve service quality, trust in order to realize patient satisfaction and loyalty
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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