36 research outputs found
Perceived Leadership Styles and Commitment to Service Quality Among Academic Staff: The Mediating Influence of Job Satisfaction
No full textPast researches have suggested that some universities in Malaysia were losing student because their standard of service quality was not up to the expectation. This gives emphasis that there is some concern in the way the students' were being treated or handled. With the global and national competition, growth of public and private universities there is a need for academic leaders to not only transform the national academic outlook from the national perspective but also to motivate the academic staffs' commitment towards service quality excellence.
Therefore, the primary objective of this study was to explore the relationships of perceived leadership styles and commitment to service quality, mediated by job satisfaction among the academic staff in selected Malaysian Universities. Specifically the objectives were : 1) to determine the status of commitment to service quality among the academic staff in selected Malaysian Universities; 2)
to determine the status of job satisfaction among the academic staff in selected Malaysian Universities; 3) to determine the relationships of perceived leadership styles on the commitment of the academic staff towards service
quality in selected Malaysian Universities; and 4) to determine the mediating effects of job satisfaction on the relationships of perceived leadership styles and the commitment of academic staff to service quality in selected Malaysian Universities. Based on the objectives and research questions, four (4) hypothesis were proposed to determine the relationship between perceived leadership styles and commitment to service quality and the mediating effects of job satisfaction on the relationship between perceived leadership styles and commitment to service
quality of the academic staff. The sample for this study consisted of academic staff from six universities in
the Klang Valley, Malaysia. Majority of the respondents were from the business faculty, between the ages of 30 and less than 40 years old, with masters and other qualifications and with between 1 and less than 5 years of teaching experience. The total useable questionnaires were 387 with a response rate of 36 percent from both private and public universities. This study reveals that perceived leadership styles have a significant positive relationships on the academic staffs commitment to service quality. Job
satisfaction was found to have only a partial mediating effect on transformational and transactional leadership styles and commitment to service quality. There were also significant differences in academic staff commitment
to service quality and job satisfaction among the public and private universities in Malaysia. The findings of this study contribute in the specific area of literature, theory and also in research design. Among the recommendations made to the policy makers and academic leaders at the universities were in enhancing the commitment of the academic staff to service quality by achieving job
satisfaction, ranking service quality as the number one priority and opening avenues for collaboration with the government in training of academicians in leadership. Several suggestions were also made for future studies such as the inclusion of new variables, dyadic methods of sampling, longitudinal methods of data collection and the adaption of measurements to suit the local culture
Transformational leadership style and academic staffs’ commitment to service quality at Malaysian universities
No full textThis paper discussed the relationship between leadership style of transformational and the state of commitment to service quality among academic staffs in selected six public and private Malaysian Universities. It has been argued that excellent service quality performance is one of the key factors in building niche and having competitive edge that separates one from its competitors nationally and globally. Total useable questionnaires were 387 with a response rate of 36 percent from both private and public universities. The result revealed that there is a significant relationship between transformational leadership style and commitment to service quality among academic staff at the Malaysian universities. This study implies to the policy makers and academic leaders at the universities that they can focus in developing their academic staff, by tapping their potentials, inspiring them, promoting collaboration, motivating and reinforcing positive attitudes towards commitment to service quality. Future study should consider alternative modes of enquires such as employing the longitudinal method of data collection design and a nationwide survey covering samples from the whole population of the higher institutions of learning in Malaysia that would be more significant in making generalizations
Mediating effect of self-efficacy in the relationship between technology competency and learners' acceptance and usage of e-learning portal
No full textThe purpose of this study is to investigate the mediating effect of self-efficacy in the relationship between technology competency and learners’ acceptance and usage of e-learning portal among adult learners in one private university in Malaysia. The sample consists of 153
adult learners from various business programmes. Structural Equation Modeling (SEM),employing AMOS 22 was used to test the mediation effect and also the relationship between technology competency of learners with learners’ acceptance and usage of the e-learning
portal. A non-significant relationship was found between technology competency with learners’ acceptance and usage of the e-learning portal. However, when the mediation
hypothesis was tested, the result indicates that self-efficacy fully mediates the relationship between technology competency and learners’ acceptance and usage of the e-learning portal.
This study implies to policy makers that there is a need to train adult learners in the e-learning environment by reinforcing learners’ self-efficacy to influence them in accepting and encourage them to use of the e-learning portal at their university
Comparing commitment to service quality among academic staffs’ in private and public Malaysian universities
No full textThis paper discussed the disparity on the state of commitment to service quality among academic staff in public and private Malaysian Universities. It has been argued that excellent service quality performance is one of the key factors in building niche and having competitive edge that separates one from its competitors nationally and globally.Total usable questionnaires were 387 with a response rate of 36 percent from both private and public universities.The results revealed that commitment to service quality among public universities academic staff at the Malaysian universities were higher than their counterparts in the private universities. This study implies to the policy makers and academic leaders at both university types should consider enhancing service quality
as the university mission through ranking service quality as the number one priority through their academic staff commitment.Future study should consider alternative modes of enquires such as employing the longitudinal method of data collection design and a nationwide survey covering samples from the whole population of the higher institutions of learning in Malaysia that would be more significant in making generalizations
What is the state of job satisfaction among academic staff at Malaysian Universities?
No full textThis paper aims to discuss the state of job satisfaction among the academic staff in public and private Malaysian Universities.Academic staff turnover at universities was reported to be at an alarming rate especially at the Private Higher Education Institutes (PHEIs) and past studies have found that the reason for leaving was the result of low job satisfaction.The total useable questionnaires were 387 with a response rate of 36 percent. The result revealed that the academic staff from both the public universities and private universities was satisfied with the overall job contents and contexts of their job. Ho
wever, academic staff of both these universities
have ranked “salary” as being “least satisfied”.This study implies that policy makers and academic leaders at the universities should seriously consider benchmarking their compensation system and practices with the best practices of other educational institutions or with other service
industries. Other considerations would be the availability of research grants, funds for attending conferences, sabbatical leave and close relationships with peers and superiors and favorable working conditions which would
also enhance the job satisfaction among the academic staff.
Future studies should consider alternative modes of enquires such as employing the longitudinal method of data collection design and a nationwide survey covering samples from the whole population of the higher institutions
of learning in Malaysia that would be more significant in
making generalizations
Does job satisfaction mediate the relationship between leaders and academic staffs’ commitment to service quality at the Malaysian universities?
No full textThis paper discussed the mediating effect of job satisfaction on the relationship between perceived transformational leadership style and commitment to service quality among academic staff in Malaysian Universities.
Total usable questionnaires were 387 with a response rate of 36 percent from both private and public universities.
The result revealed that job satisfaction only partially mediates the relationship between transformational leadership and academic staffs‟ commitment to service quality.This study implies to the policy makers and academic leaders at the universities that there is a need to focus in developing their academic staff, by tapping their potentials, inspiring them, promoting collaboration, motivating and reinforcing positive attitudes towards commitment to service quality.Future study should consider inclusion of other the mediating variables, alternative modes of enquires and a nationwide survey covering samples from the whole population of the higher
institutions of learning in Malaysia that would be more significant in making generalizations
Motivation of postgraduate learners in pursuing their doctoral degree through collaborative learning
No full textHuge investments in both the public and private universities are made mainly to attract learners, yet how do we keep them engaged and retained them. On the other hand, how do these universities motivate their part time postgraduate learners to further continue their education? The implication of these learners’ withdrawals will be costly to the learners’ potential success in their career. It will also have repercussion on the universities’ reputation, operational and manpower costs and the upmost loss of all will be in terms of potential knowledgeable workers to the nation. Therefore, it will be imperative that owners and stakeholders of these universities find ways on how to retain its learners. This study thus, focuses on collaborative learning among part time postgraduate learners who are pursuing their doctoral degree at a private open university in Malaysia. A semi-structured face-to-face interview was used to gain more insight on their experience that have an impact on their motivation to continuously work towards achieving their ambition. The finding indicated that through
collaborative learning, it had lead to high level of engagement and motivation among learners. Future study should consider alternative modes of enquires such as employing a cross sectional research design and a nationwide survey covering samples from the whole population of the higher institutions of learning in Malaysia that would be more significant in making generalisation
Gen Y’s Needs and Intention to Stay in the Banking Sector, Mediated by Perceived Organizational Support
No full textPrevious studies have shown that banks in Malaysia play a critical role in generating spillover effects to
other sectors and creating new industries for the economy. However, in today’s competitive corporate
environment, especially in the banking sector, retaining their highly skilled and knowledgeable employees
is still one of their biggest challenges. Despite numerous perks, rewards and benefits given to the Gen Y
employees, pastscholars have found that the employers were still not able to retain them. Gen Y are known
for their technological and internet expertise, however, they are seemed to be outspoken, not loyal, and
unable to stay long in an organization. Therefore, the aim of this concept paper is to determine the impact
of social, emotional and learning needs towards the intention to make Gen Y employees stay in the banking
sector in Malaysia. Incapable of retaining the Gen Y employees will make employers incur severe losses in
terms of money, rapid recruitment, training and career succession planning. Therefore, to maintain high
quality, competent and knowledgeable employees, we must understand the Gen Y’s intention to stay with
regard to their social, emotional and learning needs. Consequently, we can plan and implement
contemporary human resource functions related to this young generation effectively, in order for them to
perform their duties diligently and how they could be retained in the banking industry. (Abstract by authors
High dependency of underprivileged Muslim on Zakat assistance in the state of Selangor
No full textThis paper aims to explore the high dependency of underprivileged Muslims on zakat assistance in the state of Selangor. By the end of the year 2019, Selangor is one of the most prosperous states in Malaysia, distribution of zakat assistance is expected to reach to more than 50,000 families in the category of poor and needy 'asnaf fakir and miskin'. Over one billion Ringgit Malaysia is being allocated by the state zakat corporation. However, over the years the trend of number recipients of zakat is ever increasing. This paper also looks into issues related to the management of collection and distribution of zakat and also the reasons behind the increasing trend. Knowledge of underprivileged Muslim is of concern especially
on the ability to raise themselves above poverty and not continuously seeking alms from zakat. Their religious belief takes an unprecedented stand that their dependence as their birth
right as Muslim. On top of these issues, a situational factor which is deemed important is also being investigated. Twenty-five (25) respondents were interviewed among the 'asnaf fakir and miskin'. The finding indicated that the most important reason for the increasing number of
underprivileged Muslim in Selangor is due to the situational factor. The increase in the cost of
living standard is also the reason for the increase of alms seekers from zakat. From this study, it was found the Lembaga Zakat Selangor as the sole body in managing zakat collection and
distribution have carried out their duty in a responsible manner but can further elevate their
management effectiveness to a more highly systematic manner to be one of the best zakat
managing body in the world
