1,720,954 research outputs found
Strategi Peningkatan Kualitas Pelayanan Uji Kelayakan Kendaraan Drive Thru Di Unit Pelaksana Teknis Pengujian Kendaraan Bermotor Kabupaten Sidoarjo
Full text linkPenelitian ini dilatarbelakangi oleh menurunnya jumlah pengguna layanan drive thru di UPT PKB Kabupaten Sidoarjo pada tahun 2024. Adanya antrian yang panjang karena terbatasnya jumlah loket pelayanan, tidak adanya jalur khusus untuk drive thru, tempat parkir yang kurang memadai, dan adanya praktik percaloan telah menghambat kelancaran proses pelayanan uji KIR drive thru. Penelitian ini bertujuan untuk menganalisis strategi peningkatan kualitas pelayanan uji kelayakan kendaraan bermotor melalui sistem drive thru di Unit Pelaksana Teknis Pengujian Kendaraan Bermotor (UPT PKB) Kabupaten Sidoarjo. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif, dan menggunakan teori strategi peningkatan kualitas pelayanan menurut Tjiptono (2016) yang meliputi delapan dimensi. Dimensi mengidentifikasi determinan utama kualitas pelayanan/jasa dinilai belum berjalan optimal; mengelola harapan pelanggan juga belum optimal; mengelola bukti kualitas pelayanan/jasa belum berjalan optimal. Sementara itu, mendidik pelanggan tentang pelayanan dinilai sudah berjalan optimal. Mengembangkan budaya kualitas juga sudah optimal. Menciptakan otomatisasi layanan (mengotomatisasi kualitas) dinilai berjalan optimal. Menindaklanjuti layanan juga dinilai sudah optimal. Namun, mengembangkan sistem informasi pelayanan optimal. Dapat dilihat bahwa strategi peningkatan kualitas pelayanan menurut pada Tjiptono (2016) sudah cukup optimal dengan 5 dimensi yang dinilai optimal dan 3 lainnya belum berjalan otpimal.
Kata Kunci: Strategi Peningkatan Kualitas Layanan, Uji Kelayakan Kendaraan, Drive Thr
Strategy of the Sidoarjo District Transportation Office in Improving Service Quality Through the Drive-Thru Driver's License Test
Full text linkThis study was motivated by the declining number of drive-thru service users at UPT PKB Sidoarjo Regency in 2024. The existence of long queues due to the limited number of service counters, the absence of a special lane for drive-thru, inadequate parking, and brokering practices have hampered the smooth process of drive-thru KIR test services. This study aims to analyze strategies to improve the quality of motor vehicle feasibility test services through the drive thru system at the Sidoarjo Regency Motor Vehicle Testing Technical Implementation Unit (UPT PKB). This research uses a qualitative method with a descriptive approach, and uses the theory of service quality improvement strategies, which includes eight dimensions. The dimension of identifying determinants of service quality is considered not to be running optimally; managing customer expectations is also not optimal; managing evidence of service quality is not running optimally. Meanwhile, educating customers about services is considered to be running optimally. Developing a culture of quality is also optimal. Creating service automation (automating quality) is considered to be running optimally. Following up on services is also considered optimal. However, developing service information systems has not been optimal. It can be seen that the strategy to improve service quality is quite optimal, with 4 dimensions considered optimal and 4 other dimensions not running optimally
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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